Paradisus Playa del Carmen - Riviera Maya

Let me say we have been here before, so this was our second trip and it was very different than our first. Their kid activities can only be used if you leave your kid with the hotel staff. The melia app doesn’t tell you this. Service at the pool was so slow and there weren’t as many people there. Similar issue with restaurants reservations, which you are required to do.

We spent 5 nights at Paradissus Playa Del Carmen and enjoyed every second of our stay. Upon arrival, Rodolfo greeted us, and gave us a tour of the beautiful property and really made us feel at home. From that second on we The entire experience was great, the food, the people, the beach, the ambiance created through wonderful architecture intertwined into the nature of Playa del Carmen’s landscape. Thank you again to Rodolfo and the whole team at Paradissus Playa del Carmen for making us feel at home, and creating an experience we will never forget! Truly paradise on earth.

We had the best trip visiting Paradisus. Everything was perfect from making the reservations to the transportation to and from the hotel with Otium tours. What made the trip the best, were the employees! They were eager to please and did such a wonderful job doing it. Our favorite was Ernesto, our waiter at Hader. We found ourselves dining there more than we needed to just to see him! We enjoyed Erick at the family Japanese night and absolutely loved Abril who we saw nightly for our evening drinks. Our concierge, Antonio, was so wonderful with making every detail perfect and even helped us plan an 18th birthday celebration! I did two spin classes that were so fun and remember riding on the bike listening to Belinda Carlisle’s song “Heaven in a place on Earth.” I thought, wow this resort is Heaven on Earth. The buffets and restaurants were delicious and housekeeping did such a wonderful job cleaning our rooms. They even came during the evenings to refresh everything the last few nights. The minute we stepped into Paradisus to the minute we left it was true paradise!

Just returned from a week long stay at the family concierge portion of Paradisus. This was our second time at resort and could not believe how much the resort has been worn down as well as the food. We were disappointed with how this resort has changed since our last stay in 2018. Walls had chipped paint, exposed electric sockets in different area of common areas in hotel as well as room. Toilet leaked in our room. Barely saw our concierge during our week long stay. The only highlight was the pirate ship pool and the aqua zone as my five year old daughter enjoyed it. Not sure if we would return again.

Ariadna, Raymundo, Alfredo, Jairo, are my new friends, they have the best service I have had anywhere in the world. They have large hearts and are super super fast. They made my family of 10 feel at home, even when our concierge Roberto our concierge made us uncomfortable, they made up for it. Raymundo and Ariadna will stay in our hearts for forever! They made our trip amazing! Me encanta Raymundo y Ariadna.