Paradisus Playa del Carmen - Riviera Maya

Nice people. Horrific beach, unbearable smell. Very very average hotel. The pools are terrible because they are surrounded by cement, which make the heat more intense. Awful food, except for the coffee and ice cream.

Second time at this place… I’m obsessed. Amazing staff. Each and every staff member made my stay exceptional. A few to call out: Carlos our concierge: he made our trip truly special. He was incredibly detailed and left us gifts throughout our stay. I asked about local mezcals and the next day there was a bottle waiting for us at our room Ernesto at Hadar; what a gem. Truly makes every meal special and is very personable. All the night staff at south bar: they take the time to get to know you. Reserve pool staff; I don’t remember his name but he had a “trainee” badge. Best bartender we’ve had the entire trip. The staff will be the best part about your trip. I hope this ever changes.

Beautiful resort with lots of family friendly amenities and activities. Wonderful restaurants and a large variety of meals offered. Great water park for the kids and plenty of drinks and entertainment for the adults. Friendly staff ready to help with anything.

Our stay at Paradise Playa del Carmen was absolutely amazing! I recently visited to celebrate my birthday with my daughter, and the entire staff went above and beyond to make it extra special. They surprised us with a bottle of wine and a thoughtful gift, which was completely unexpected and so appreciated. What impressed us most was the level of care and attention to detail throughout the resort. Our room was spotless every single day, and housekeeping even took the time to neatly organize some of our personal items. It was such a thoughtful touch and showed how much pride they take in their work. Every restaurant we visited provided excellent service, and every staff member we encountered was friendly, welcoming, and genuinely seemed invested in making our stay memorable. I wish I could remember everyone’s names because so many people contributed to such a wonderful experience. One person who especially stood out was Arturo, who assisted us several times during breakfast. His service was exceptional. Before we could even think to ask for anything, he was already at our table making sure we had everything we needed. His attentiveness, kindness, and professionalism truly made an impression on us. The outstanding service we received from Arturo was a reflection of the experience we had throughout the entire resort. Thank you to everyone at Paradise Playa del Carmen for making my birthday celebration so memorable. We can’t wait to return!

This is our 4th time to the Paradisus in Playa del Carmen. We keep coming back bc the whole family loves it and the service, food, and kid's stuff is great. Laura, Sebastian, and Denise kept us feed and drinks coming. They were amazing with our kids and treated us like family. The kids club is great too. We're grateful for memories made as a fan.