Paradisus Playa del Carmen - Riviera Maya

This was our second time visiting this resort, which says a lot, we loved it enough to come back. This time we had the Family Concierge services and Tiara made everything incredibly easy. She was an absolute 10/10 delight and truly elevated our experience. She brought the kids presents, made a little treasure hunt and literally took care of everything we needed. That said, compared to our visit in January 2025, the entertainment felt like a step down. Last time there were better shows, two foam parties in one week, a mime in the lobby, and even a professional balloon artist, it felt lively and special. This year, the entertainment was just okay and didn’t quite live up to our previous experience. The pool was another disappointment. While it’s advertised as heated, it was honestly very cold. During our first visit the warmer weather made it a non-issue, but this time, with cooler temperatures, it was uncomfortable. The kids were shivering, and it really limited our pool time. We also used the nanny service. It’s quite expensive, and because we have three kids, we were required to book two nannies. While they were kind and very nice, there were a few shortcomings, most notably, they wouldn’t bathe the kids. Additionally, for spending 3.5 hours in a hotel room, it would have been great if the nannies arrived with a bag of age-appropriate toys. We had limited toys available, and for the price, it feels like the hotel could easily equip the nanny team with a toy kit to make the experience more engaging for the kids. Overall, we still had a fun time. The resort is beautiful, feels very connected to nature, and the beach is great, the room was also very comfortable and roomy. We enjoyed our stay, but there is definitely room for improvement to bring the experience back to the level that made us fall in love with it the first time.

Great all inclusive for the Family.

What an amazing experience we recently had at this resort. We visited knowing how kid friendly this resort was traveling with both a 5 and 2 year old. Jorge our family concierge during our stay was absolutely amazing went above and beyond to do something small for our kids each day, also decorated our room for our daughters 5th birthday which she absolutely loved. I also want to recognize Sebastian and the family concierge pool made us fantastic drinks each day but also went above and beyond made our daughter a pineapple face for her birthday and entertained our 2 year olds request for a surprise drink when he asked. Not only was this resort great it was truly the people who greeted us each day near the koi fish, to those who worked the ice cream shop. Nunez family thanks you and look forward to seeing you guys again.

We had a really unpleasant experience at this hotel and unfortunately would not recommend it. From the start, the property did not feel clean. Our room and common areas seemed dirty and poorly maintained, which made it hard to feel comfortable during our stay.cockroaches in the room. The food was also a major disappointment. Many meals tasted unappetizing and did not seem fresh. Worst of all, several members of our family became sick with what seemed like food poisoning, which completely ruined our vacation. On top of that, the beds were extremely hard and uncomfortable, making it difficult to rest. Overall, this was not the experience we were hoping for, especially for the cost of the stay. We will not be returning.

Good expérience with Adriana at The restaurant Blueagave. We have enjoy our meal. Tenemos mucho satisfaction.