Staff was amazing. A shout out to David. He was our server a few nights and made sure everything was perfect. Temperatures in April were unbeatable. Warm, but not too hot. The rooms were great. The beach had lots of seaweed, but the hotel was out every day plowing it up to make it nice for us. My favorite water aerobics I’ve ever been to. It’s an adults only resort, so if you’re not vacationing with kids, it’s ideal!

Was there in Oct 2023 and loved it. Not sure if we will return. Maybe if AC is repaired. And a buffet needs to be offered. Husband did not want to wear long pants in 100 degree weather and dress in room with subpar AC unit

just finished up a 5 day stay here and had a great experience! Carlos, Tristan, and Alonso were great with all of the activities and we had a lot of fun. Azia was by far the best food - would recommend going once for regular menu and once for hibachi. breakfast was a buffet and lunch is either buffet or table/poolside service, food was pretty average but good! recommend getting up early to get good chairs at the pool, most of them are taken by 9am or so. definitely not a party resort but it was exactly what we needed! would also recommend doing the bike tour to see some of the surrounding area, and we also did the río secreto classic cave tour and loved it - it’s extra but would totally recommend.

Just returned on Friday. Overall experience was poor. Having previously visited Cancun six other times at resorts in the same price range found this place to have mostly minimally maintained grounds. A dysfunctional AC system that poured water through the ceiling of our room at midnight, my wife used the towels and trash can to prevent the water from going into the closet and room, the phone did not work at the time so she had to walk to the front desk with minimal lighting outside to report the issue, a repairman showed up and had to plug up a leaking hose. There was a note in our room the previous day that the next day there would be major maintenance on the AC, obviously they did not do anything, or we would not have had this problem. As a thank you for disrupting our sleep and having to deal with this mess in the middle of the night we had the Royal slippers out of the closet put in front of our beds the last night we were there and a tiny piece of chocolate on the nightstand. We are a little older and have disabilities and were given a room on the 3rd floor with no elevator. Angel at the front desk pretended he does not speak English so he would not have to deal with complains. Room was hot as was all the restaurants, etc. Management claims parts arriving to make repairs but not sure how all the areas of the resort could be without proper AC at this time of the year unless management was failing to take proper action before the problem reached this point. Most of the living areas behind the main facility look dated, still this place is charging a lot of money per night. The breakfast area was shenanigans every morning. The manager was constantly joking around with the servants while the customers sat around looking for coffee refills. The coffee was always luke warm and watered down or understrength. The containers with warm food were put so high that short people could not even see what was in it or take anything, the omelet station never had a person present at opening which was 7:00 am, maybe he showed up later or not at all, who knows? The provided eggs were extremely runny and there were birds constantly landing on the bakery goods and picking scraps from the tables because the servants would not clear them. Last day we were there the servants were standing in a group joking around and laughing on the other side of the restaurant away from the customers and stretching like they were in a gym or something. A female server was standing in front of the mirrow next to the entrance combing her hair. The manager was just laughing along with them, etc. I wanted more coffee so I got up on more than one occasion, walked over to the carafes and brought them back to the table to refill our cups. Just something wrong with the place and does not reflect our previous six visits to Cancun (in the same price range) found the other offerings to be very professional, clean and an extremely good value for the money spent. Even though this whole place is a mess, don’t forget to bring long pants, they will not let you into their fine restaurants! Will not return to this place again. Do your homework before going here.

Very nice hotel and friendly staff. Only real negative is the air conditioner in the room and restaurants was not good. Causing heat exhaustion.