Secrets Maroma Beach Riviera Cancun

What an amazing place! This was my husband’s 1st trip to another country & let me just say, he is excited to return. The staff was outstanding! Our concierge, Roberto, was so attentive & met every need & then some. The beach was gorgeous. Every restaurant has something for everyone, even me, the picky eater. Every staff member at Maroma was incredibly friendly and helpful. Secrets has won our hearts! We don’t have one complaint.

We've stayed at over 5 all-inclusive resorts in the area, and this one has been the best so far. Location and food/drinks exceeded our expectations. Book the preferred club level.

We just got back from being there 5 days. This was our second time at maroma beach and we had two concerns going. The sargassum issue and two restaurants being closed due to renovations. I can say that we didn’t even notice the restaurants being closed, the hotel put in place a plan B and they had tents set up with the same amazing service they always have. The sargassum was not a problem. They had people cleaning all day! It was amazing all the work they have put into the problem. I was blown away! Alonso our concierge was phenomenal - always checking in with us to make sure we had no issues. Alberto, Leo and Catalina made sure our drinks were always full by the pool! Those people working so hard and always so attentive. Maritza and Maria F in housekeeping always made sure our room was perfect and Efrain always filling up our mini bar! Best service!!! Alejandra with the entertainment team was so nice and inclusive. Major kudos to the entertainment team, so much time and work they put into each activity to make sure guests are having the best time. And finally Jiovani our server during the asado night. He was excellent even though we got down poured during dinner. The dinner team was amazing in cleaning everything up and keep serving all the guests even if they had been rained on. I truly cannot say enough good things about this property. Truly the best and we will be back for a 3rd time! We love maroma beach.

We were so excited to return for our second time in six months! The beach and staff are excellent, Our room was as described, the food is better than Hyatt all inclusive in our opinion. So why the three stars? This hotel is under major renovation and they have some management issues. The preferred club is NOT worth it! The preferred restaurant and beach area does not serve preferred alcohol despite the additional costs for “exclusive” access. The preferred club beach is just 20 feet from the regular area. The preferred lounge is temporarily in building 27 in a guest room, the opposite end of the resort from all the restaurants, and lobby. A disappointment, if you can find it, nothing preferred about it. I hope the additional effort to access preferred benefits is not intentional. If you take a chance to do the 90 minute vacation club pitch be prepared for over 2 hours, ending with high pressure and condescending sales people trying to sell you products that will take you decades to break even. Decades, unless you exclusively book with Secrets for week long visits and even then it is likely a 25% savings. You will need the “free” massage when you’re done. “No pressure, we are billion dollar business” when you look at the interest rates and break even, you will know why. Then no matter what you say they keep selling. We were angry at the end with both the time consumed and the pressure. We were handed off a total of 8 times in the process. Even for us that was excessive. They had people packed in there closing room, loud music, wheeler dealers going from table to table. Wow, just wow! That process hurt the brand in our eyes. A shame really because it is a beautiful resort with great people. After our first visit we thought we had found our new “place” but this experience has us questioning.

This hotel was so amazing, I don’t even know where to begin. You step inside this gorgeous property and you’re greeted by the nicest, warmest staff. It smells like summer and the vibe is just right. Relaxing. Warm. Just chill. There are swings throughout the resort to sway on. Swinging couches, chairs and beds & fun touches like that throughout the property. There are a bunch of life sized games to keep you busy as you walk through the resort. Pool table, ping pong, cornhole, life sized chess, mini golf, a four in a row basketball game, and soccer billiards. The bars have a fun vibe and it’s just nice to be there. There are pop up activities throughout the week and they are fun and draw a great crowd. They work hard to make sure you’re having a great time and they certainly accomplished that for us. As a Hyatt Explorist I added a club access award to my stay and was upgraded to a preferred room with a huge private balcony with a soaker tub and day bed. The balcony got a great amount of sun and felt very lavish. The beds were great and room was extremely comfortable. We were in building 11, which basically has everything within it. The cafe, the restaurants and the gym are all just down stairs. It’s also the only building that completely faces the ocean. The view is magnificent at sunrise. What a great way to start every day. Room service was perfect. They were timely and got our orders right every time. There is even a box they leave the food in when you have your do not disturb sign on. You can leave a tip in the box so when they arrive they can just take it and leave your food. There are two pools on property and they’re next to each other. One of them has a swim up bar and gets very busy, and the other seems to just be a quiet place for couples to float and connect. The lounge chairs are the best I’ve ever sat in at any resort. Thick cushions and very comfortable. We never had any problems finding chairs. The beach chairs are also very comfortable. The beach itself has soft, white perfect sand which does not get hot on your feet. Lots of shady areas on the beach. As for the water itself, as much as they try to clean it, it’s full of sargasm (what they call seaweed over there) and pretty much unusable. Lastly, and perhaps most importantly, was the restaurant staff. Amazing is an understatement for the level of service we received. We had food restrictions and were put in touch with Jessica at check in and she went ABOVE AND BEYOND in absolutely every single way throughout our trip. We keep kosher and she not only made sure everything was made to our standards but she made sure to let every staff member aware of our needs. Every time we sat down they knew our name and room number and reassured us that our dietary needs were going to be strictly adhered to, to our standards. Jessica was so unbelievable and I wish there was a better way to say thank you for everything she did for us. We would absolutely not hesitate to stay at this hotel again in the future, recommend it wholeheartedly and can’t wait to stay here again soon.