Secrets Maroma Beach Riviera Cancun

This was our first ever visit to an all inclusive resort and Secrets Maroma absolutely beat all of our expectations. The staff was amazing, our concierge staff was Marcelo and he had always checked in with us to be sure everything was going well. We stayed by the pool everyday for our long weekend trip and the pool staff was available getting everything we needed from drinks to food. Resort and rooms were VERY clean. Food was amazing, we booked a massage at the spa and had no complaints. Again, we were so impressed and plan to come back to Secrets Maroma next year. Excellent!!!

This particular Secrets location falls short of expectations. This hotel was definitely overpriced, and website descriptions falls far short of expectations. The following issues should have been disclosed and addressed prior to booking: The excessive amount of seaweed on the beach making it unusable and unswimmable. The nauseating and unpleasant foul odor of the seaweed; combined with the noise of clean up equipment made the beach area completely unsafe and unusable during our stay. We were expecting pristine beaches as per their website; but this seaweed problem had an extremely negative impact on our overall vacation experience. Second the resort should have told us about the current construction while on site. We have been misled and taken advantage of as the construction significantly impacted our stay and it was not disclosed during booking. This unexpected major inconvenience with excessive noise from power tools and heavy machinery; led to safety concerns from debris and construction materials as well as making it difficult to relax and sleep. We initially asked to move to a different property, however due to their lack of flexibility would not offer us a refund. We had no choice but to move rooms. Third the reception team does not property communicate. We moved over to the Preferred location of the resort. It was not communicated that our Concierge could arrange and coordinate our needs. That we could enjoy a romantic breakfast in bed, upgraded mini bar service and toiletries; 25-minute complimentary massage, professional photo session and coupon book - none of which was communicated with us. We found out about this upon checking out. This caused major frustration, dissatisfaction and a negative impression on the hotel overall. We will not and can't recommend this resort for future bookings as their reputation of non-disclosure with issues is a major problem. They need to emulate their sister property Secrets Los Cabos as that is an example how a resort that guests will rebook year after year.

The resort and rooms are gorgeous. Food is great and they have a lot of gluten-free options even for desserts which I was pleasantly surprising. Before you book anything excursions go see the concierge Heriberto Alba he will hook you up. His recommendation was the highlight of our trip.

The Secrets Maroma Beach Riviera is a slice of heaven on earth! Every need taken care of with excellence and genuine happiness. Every staff member greeted you with a smile and pleasant attitude. However, we are partial to Roberto, Concierge in Building #25! You must ask for him. We live our lives to serve others but Roberto just raised the bar for us! He went above and beyond to make us feel seen and special as we celebrated our delayed honeymoon and anniversary. This resort could be placed in the middle of nowhere and you would still have the most amazing experience…everything from their spa service to every need met on the beach and in your room! Well done Hyatt and Secrets!

We had a wonderful stay at Secrets Maroma Beach in a Preferred Swim-Out Room. The resort was spotless, the pool area was beautiful and relaxing, and the concierge service was truly top-notch. Highly recommend for a peaceful, well-cared-for getaway.