Secrets Maroma Beach Riviera Cancun

Beautiful resort, lovely staff, spotlessly clean & THE best food we have had in any resort in Caribbean or elsewhere. Lots of lovely little hideaway places to sit & chill and the entertainment around the pool is perfect adult fun entertainment and never pressured to join in. What the staff do daily to build stages, barbecues daily & full dining experiences by the pool at night, which you would never know had been there first thing the next morning, is just a little of what they do & amazing!

My husband and I stayed here for our honeymoon. Everything about this experience was awesome except that when we checked in to our preferred club ocean view room we mainly had a view of trees and a walkway. All I wanted was to wake up in the morning with the curtains open to see the view of the water. We mentioned to our concierge and there were no other rooms to move us too especially being this was for our honeymoon which was supposed to be noted prior to our arrival and was not as we had to tell them at check in. To make it right they said they would credit our account for what they thought was fair and until today we still have not gotten our credit. The head concierge has been promising us for 2 months now.

We had a truly wonderful time and SMB! The service was excellent throughout the resort including our concierge, Angel. Everyone was kind, courteous and really committed to our enjoyment. Rooms are great. We had a swim out room and the pool was nice and clean. Everything on the property is exceptionally well maintained. The food is very very good: especially the Mexican options. But all the restaurants offered a unique and quality experience, not just a cheap facsimile of culinary arts. My understanding is that the resort was full occupancy, but it never really felt like it. No wait times. No crowded pools. Beach chairs were always available. The beach is gorgeous. Beautiful sand and pitch to the water. It’s private feeling, with very few interlopers. We did have some unseasonable sargassum. Clearly not the resorts fault. But they did undertake a Herculean effort to clean it up (other resorts nearby did not seem to take the same care). Overall I can’t imagine wanting much more for a relaxing and easy getaway.

My wife and I had a wonderful 5-day experience! It was "perfecto!" We are in our mid- eighties and spent most of our days walking this magnificent beach. Every employee we encountered exuded warmth and provided caring service. Miguel Vazquez was our building (24) Concierge and he was always available to advise regarding available activities. We ate in five restaurants and the food/atmosphere in each of them, was delectable. Nightly, we would "report in" to our son and daughter. They could tell that their parents were truly enjoying themselves. We had such a great experience that we are returning in May and we're bringing our son, daughter and their spouses!

We just returned from Secrets Maroma, our second visit to the property. Overall, we had an excellent time. The property is extremely well maintained, clean and intuitively laid out. Our building concierge, Roberto Canul, was helpful and friendly, providing prompt and informative service with extra follow up. Our favorite part of the resort is the incredible beach. We booked beach cabana/bali beds each day of our visit, and it is worth every cent. The beach concierges, Manuel and Mauricio were there to greet us each day and the beachside servers, Marvin and Catalina, became like mindreaders, knowing exactly what we needed, before we even had to ask. Additionally, the deluxe private transfer to and from the airport via Amstar was a great experience as well. We feel relaxed, rested and can't wait to start planning our next visit. Thanks to the staff for providing us such a wonderful experience.