Secrets Maroma Beach Riviera Cancun

Secrets Maroma was an exceptional experience. The staff goes above and beyond to make you feel welcomed and ensure your time at the resort is all it can be. The property is beautiful and the beach is one of the nicest you can find anywhere. I highly recommend Secrets Maroma for a special vacation.

We just came back from a 7-day stay at Secrets Maroma in Playa del Carmen, and it was one of the best vacations we’ve had. Our concierge Brandon (Building 15) was so attentive—he checked in with us often and really made sure everything went smoothly. Everyone who helped with our room, whether it was room service, maintenance, or towel replacement, was polite and quick to help. One of the highlights was when Jimmy, who had been recognized as Employee of the Month, surprised us with a bottle of champagne. That made our stay feel extra special. Around the pool, the bartenders—Bernardo, Alberto, Everardo, and Wilbert—were fantastic. They kept the drinks flowing, and every cocktail was perfect. Their energy and friendliness really added to the fun atmosphere by the pool. The entertainment team also did an amazing job. We joined in on pool volleyball, enjoyed the pre-show before mariachi night, and even tried the Thursday plant holder activity, which ended up being one of our favorite memories. They kept the activities lively without being pushy, and it was a great balance of fun and relaxation. Between the service, the spa, and all the activities, Secrets Maroma exceeded our expectations. It’s a place that makes you feel taken care of from start to finish. We’d recommend it to anyone looking for a mix of relaxation and fun in Playa del Carmen. Tip: Bring bug spray, a sun hat that dries quickly, comfortable flip-flops, and maybe even a floater for the pool. Also, check the daily activity schedule so you don’t miss out.

We had an excellent time at Secrets Maroma. It is very clean and well maintained. The beach is our favorite part of the experience. The sand is soft and does not get hot. We upgraded to the preferred club this year but we are not sure it was worth the extra charge. The preferred beach area was nice as was the Beach club restaurant but I’m not sure worth the extra cost. The food and dining is fantastic, both in service and food quality.

We loved our second visit to Secrets Maroma. It is such a great place to go. Food was great. Drinks good. and entertainment is great. Plenty of stuff to do. Felipe our concierge in building 12 is the best. Find him. He made our anniversary great and fulfilled all of our request. Leo, Hector, and Isabella are great on entertainment team. Catilina and alberto are great at the pool. Arturo in the Cafe was great. Just go here. It is great!!

Best vacation experience. Thank you for great customer service, attention to detail. This was our first all inclusive resort and it did not disappoint.