Secrets Moxche Playa Del Carmen

Beautiful resort. Very clean and they think of everything to make your stay perfect. Did not enjoy the pressure to do the Impressions tour. Especially after we told Geoff "noooo" (multiple times) his friendly demeanor changed greatly. Shows are very lacking...probably the lowest quality that I have seen at a resort. They really need to step up that aspect. Roof top pool was amazing. Food was very good. I purchased jewelry at the jewelry shop and after wearing the ring one time...two stones fell out. Currently speaking with them trying to get a resolve. Their first response to me was we make no warranty's...I'm like unacceptable after wearing it one time...stay tuned on how that turns out. Overall very nice resort and I will go back again.

Mediocre experience. Food and drinks were inconsistent, long wait at some reatraunts, even with reservations. Currently construction is happening next door, and unfortunately our balcony faced that way. Beach location was just ok, and the sunset was in front of the report, so never got to enjoy that.

You can’t beat the service of people in Mexico. The entertainment staff was wonderful. Thumbs up to Gabriella, Miguel, and Axel,. The bartenders at the preferred club were amazing. And all of the weight staff was absolutely amazing. A highlight is the live music everywhere you go especially during the evenings and poolside. Definitely request building three or front side of building two. The taco dinner on the promenade is amazing. Definitely recommend the ceviche.

We stayed at Secrets Moxche in May for a birthday celebration…we enjoyed it so much that we returned in August for another birthday celebration…several main reasons we returned: the elevated experience the resort provided—its more expensive than the RIU resorts we typically stay at in hotel zone but what makes the cost worth it is the elegance of the resort and by far the pools…they are very clean and bar service is excellent/-top shelf alcohol and the availability of US beer…another big reason is the staff!! Our pool waiter Alfredo went above and beyond and our two pool attendants Carlos and Elias were fabulous—they found us loungers by the pool every day, wrapped them in towels, cleaned our sunglasses for us and checked on us regularly—they are wonderful…room service is great—we love the Secrets box!! The cleaning staff did a great job cleaning our room every day…the roof top bar and restaurant are excellent—they are part of the preferred club—but even if you do not pay for the preferred club or Impressions upgrade, we would still give the resort the same review—we only do preferred club because we like ocean front rooms….we also enjoy the more tropical feel of this resort as opposed to the resorts in hotel zone…Rhonda and Alan Ohio

Loved everything , food was outstanding. Entertainment team PERFECTO! Sandy and Jose and Jorham and Regina all fabulous!!