Secrets Moxche Playa Del Carmen

The manager is terrible she accused me of beating my girlfriend who was at the bar buying a drink when I was on the telephone with a friend and couldn’t even take accountability that her coworker was wrong for calling me a abuser because I was on the phone it’s outrageous and I hope this place is shut down

Secrets moxche is around 4km from Playa del Carmen & about 50 minutes from Cancun airport. The resort itself is stunning, plenty of pools, right on the beach (sargassum still a problem) . We stayed in a preferred club room, which was very spacious and well equipped, with excellent views. The preferred club rooftop pool and restaurant are for me well worth the extra cost. As all resorts we have stayed at in Mexico the service and staff are exceptional, friendly and will always provide any help you need. The food is very excellent plenty of restaurants to choose from. Only one small critique is the lack of choice of Steaks in Ember grill, also could do with a few more top shelf liquor choices. The resort has a laid back chilled feel. With Entertainment on every night from duets afternoon and early evening & shows in the theatre at 9.45, they also have themed events such as Roads through Mexico , beach bbq and fire show, there's also a air-conditioned night club (Gypsy) don't forget the password lol. All in all Moxche is wonderful luxury resort. In my opinion it's the staff that make the difference

It was truly luxurious and I would stay here again and again as well send my clients to experience greatness all around. The ambiance, the design, the staff, the food, ALL of the amenities were beyond my expectations and the first at a luxury property will have you spoiled and setting the bar. It’s hard to explain, something you have to experience.

If you want a relaxing experience with top tier service this is the resort to god to. The staff was incredible and the food was great. I was there for a wedding in August which is technically their off season but it was perfect. The room was pristine and comfortable and the balcony tub was perfect for cooling off at the end of the day. The double sinks were also a plus for getting ready without being crowded. The 24/7 cafe was my favorite. It had everything, especially if I missed breakfast or just wanted a small snack. It had so many options to pick from. The restaurants, in my opinion were great. For me the Japanese one was the best. I ate by myself and I literally ordered 10 dishes. Each one better than the last. The other places were also very good but Suki was my favorite. The steak place was good but they charge extra for any steak dish. I'm not a huge steak person so I didn't mind but a few people commented that for a steak place that was weird. Another highlight was the entertainment team. They really put in the work to make you feel great while there. They know your name and will remember what things you like to do so they remember to invite you. For staff they were for sure a top highlight of the trip. My only small issues were with transportation to and from the hotel. It's not included which is a choice and if one person leaves at a different date or time it basically makes you pay AGAIN for transport back to the airport. The other thing was, i Hate to even mention it, but all the pools are hot tub warm. Obviously I can't blame the hotel its August in Mexico, but it would be nice to get into the water to cool off. My parents had a swim out room and that pool was ice cold all day so I had an option. If you are looking to book in the summer months pick a room with a swim out. It's worth it for sure. Otherwise this hotel was truly great. It's relaxing and has tons of things to do there as well as if you want to leave and do things off site.

Entire entertainment team, Regina, Sergio, Adrian, Miguel, etc were amazing. Lots of fun activities to do in the resort. Would definitely recommend