Secrets Moxche Playa Del Carmen

I stayed 8/31 to9/3, 2025, in a Preferred Club Ocean Suite, room 2303, which costs me $2,400. 3rd time at this location. This time for a BabyMoon. Checked in with Alberto Lopez who needs immediate re-training on explaining benefits. He told me I could use my $100 AMEX Resort Credit anywhere on property, which is not true. I purchased a $100 gift in the gift store and was told upon checkout I could not use the credit and I could not get a refund. Also, upon checkin I asked if any restaurants require reservations and Alberto Lopez said “no”. I go to Suki (Japanese) and ask for habachi, and was told it requires a reservations and there was no availability my entire stay. Needless to say I was disappointed. Overall, an excellent property, but this left a very bad taste in my mouth.

Beautiful destination, great amenities & atmosphere. Offering multiple pool venues allowed us to be active (volleyball) and relax (in calm pools). The restaurants offered similar flexibility in food service and variety. Amazing staff... Entertainment crew Monica, Christian, Sergio, Vannessa, Ari, Oscar, Miguel, Uciel Bar team Andreas Sergio G Kumar And many others... Highly recommended

We were amazed by the resort when we checked in as it bypassed our expectations by another 100%! One of the reasons I booked this resort, was the soaking tub on the balcony and the ocean front views. Enjoy!

Well this is the hotel and resort that may well have ruined all holidays as I am not sure it could be topped. We travelled from Scotland to Cancun Airport and soon arrived at the resort and were welcomed with a cool towel and a glass of fizz. We were quickly shown through to the preferred lounge where the check in was smooth and before we knew it we were shown to our rooms. (travelled as 2 couples). We have opted for the Swim out Preferred club rooms which were amazing (the air con was fab). We had a minor issue with our sliding door but this was very quickly resolved by the concierge Orlando - who was excellent throughout our stay. We found we needed additional hangers and used the in room tablet to ask for more which arrived in 30 Minutes. We soon found our way round the resort and to where all the restaurants and pools were. We found that we spent the majority of the time at the Observatory Pool on the rooftop which having as preferred club room meant we had access to. We also often had our breakfast and lunch here too. We must thank Grisel and all of her team (especially Armado and Pedro) as the service for food and drink was exceptional. In fact we didn't have to fetch a single drink as orders were taken and delivered from our sunbeds or indeed from the pool. We must also mention Pool Concierges Jamie and Jacob whose outstanding service meant that each day we were welcomed , had beds set up as needed, shade if needed and sunglasses cleaned (never have they been so clean) . We must also thank Jamie for going above and beyond as on hearing that one of our party had been a little unwell arranged for the kitchen to make and deliver some chicken rice soup which was gratefully received a really top notch service. Sadly we also had an incident when another of our group fainted but within minutes there was a first aider with him and staff all making sure that he was ok. This was followed up by the concierge Amy who called on a couple of occasions to make sure that he was now all ok. We were lucky enough to use the Spa and did the Water Circuit and also had a massage both of which were wonderful. We made full use of the pools, the restaurants and room service and did not have one issue the food was amazing and service impeccable. We could not recommend this resort enough and hope to be back one day.

Superb flavorful food and tasteful drinks Exquisite room includes toothpaste, all bathroom supplies, SPF 50 sunscreen, incense, lovely bathtub on balcony which fills up in 10 mins due to massive fosset. While we upgraded to the preferred club, we didn’t use the rooftop pool much as there wasn’t really any shade up on the roof. The preferred club food is the same as the buffet, cafe and restaurants. The two main large pools had some shade here and there. Many small pools were empty probably because they were in direct sunlight all the time. The beach is empty due to the smell and brown water. The pools make up for it.