UNICO 20N 87W - Riviera Maya

My husband and I visit UNICO 2087 twice a year, and every visit reminds us why this resort is so special. From the moment we arrive, we feel like we’re being welcomed home rather than checking into a hotel or typical resort. This trip we had another couple join us for their first visit and they loved it. The level of service continues to be unmatched. Our butlers, Roger and Israel, have taken care of us for the last couple of years, and they are truly like family at this point. They anticipate our needs before we even think of them and consistently go above and beyond to make each trip memorable. A special acknowledgment to their supervisor, Yessica, who always finds time in her day to check in with us personally. Her presence, warmth, and professionalism helps set the tone for the entire experience. We love the food overall and appreciate being able to have may things we love to eat here. The food remains delicious across the property - of course nothing is perfect and some stuff just wasn’t what we like. Our favorite thing has to be the cochinita pibil tacos at 2087 Grill. This trip we tried Avec, the new French restaurant, and absolutely loved it — despite the power going out at one point the service didn’t stop, no one flinched. Presentation, flavors, and service were all exceptional. Shoutout to Diana one of the hosts at Cueva Siete who has such a bright smile and always looks out for us when we visit. We spent most of our time at the Hall of Fame pool, where Miguel took incredible care of us. His attentiveness and consistent check-ins for food and drinks ensured we were always comfortable and well taken care of. As Legendary Hall of Fame members, we had beautiful rooms with lovely views, and the couple traveling with us had a great experience as well. With that said, after visiting for several years, we’ve started to notice that some aesthetic updates are needed:    •   Our balcony couch cushion was flat and required replacement (which the team promptly handled)    •   Some paint on walls is beginning to show wear    •   Outdoor furniture (pool beds, balcony coffee tables, etc.) could benefit from refinishing or repainting These are not dealbreakers by any means — just areas that should happen over time and could elevate the already incredible UNICO brand as the resort matures. This resort suits us well and we’re not in the party phase of our lives anymore but enjoy music and having a great time. Overall, we enjoy the entertainment:    •   Live music at Bar Balam was fantastic    •   DJ at Palmera Lounge kept the energy high    •   Pool party was great without being overwhelming We skip the shows because they aren’t that great compared to the larger resorts. After many visits, UNICO 2087 continues to be one of our go to places with its elevated service, beautiful property, great staff, and exceptional food. Even with a few cosmetic updates needed, it remains our favorite resort in Mexico. We can’t wait to return to our UNICO family — especially Roger, Israel, Yessica, and Diana. ❤️

Único is definitely a Unique experience. I am in love with the service shout out to Israel and Roger for making our stay so magical and making sure everything we needed was there for us. The restaurants are so exclusive and have great chefs, Angel and Yahir from Mura House are the best. Looking forward to my next Visit.

Unico is probably our favourite resort out of the Legendary hotels. We spent 5 nights at HRRM, and had a good time but it just doesn’t compare to the service, setting and quality of Unico. From the moment of arrival, the staff, specifically Ami, made us feel very cared for. We were thrilled to be assigned a large King room with a beautiful view on the top floor. The aroma therapy and pillow menu are a super nice touch as is the turn down service. Our room was spotless and cleaned twice a day!! Thank you, House keeping staff! Everyone works so hard and the hotel and grounds are meticulously maintained. It was nice to see some familiar faces (our 3rd visit) and several remembered us. This year we again had our fabulous butler Mario who made everything seamless, making dinner reservations for us right away to ensure that we could get in to the different restaurants during our stay. (Compared to HRRM where you can’t make dinner reservations anymore, this was such an added benefit and took the pressure off me each day.) My husband unfortunately was attacked by mosquitos a day or so earlier and the bites were really bothering him. When we mentioned it, it got passed over to Antuan, the butler supervisor, as it was Mario’s day off. Antuan was so kind and went out of his way to find my husband a tube of anti-itch cream and even came to deliver it to him by the pool area! Our favourite restaurants were Mura House (a la carte) and La Carisa (Italian). Our waiters there were absolutely fantastic and the food outstanding! A big thanks to Luis (at La Carisa) who was so much fun, personable and attentive, and to Marco, the manager at Mura House, for finding us a table at an earlier time. Jacob and Roberto were amazing waiters and we shared lots of laughs with them. I also can’t forget our waiter at the Grill 20 87 who was fantastic and went over and above to make sure we were well taken care of. See photo! We had fun in the night club as well and kudos to the deejay for playing my husband’s favourite song and other classic rock to get all of us up dancing. The daytime entertainment crew, Antonio and Ricardo were fantastic as well. All in all, this is one of our favourite hotels with a beautiful beach to boot. We really enjoyed our stay! Muchas Gracias Unico!

This is our repeat resorts for adults only. Uncomparable service, great food all à la carte. This staff at this point is almost family and they will go to great lenght to make sure you are satisfied. Best experience, don't hesitate!

We spent a week at Unico, and thoroughly enjoyed the experience. Pro's: - Good quality of food generally. Unlike the typical all inclusive, majority of food was a la carte (only buffet was one of the breakfast options). - Overall friendly and attentive staff. Simple things like moving the parasols for us when the sun moved and checking in regularly if we wanted more drinks. Always greeted good morning/evening by any staff member passing by - Good drinks selection, both alcoholic and non-alcoholic - Beautiful and well kept grounds - Our room was very spacious and well kept - Great service by our local host Manuel Con's: - At the beginning of our stay we were unknowingly pulled into a sales pitch for time shares. Was initially sold to us as a short "presentation" about the hotel which we thought was a focus group to give feedback in exchange for money off one of the big excursions. Be weary of this and avoid getting sucked in like we did (we did decline initially but felt compelled to attend after some pressure from the staff member). Took much longer than they said it would, even when we tried to highlight that we have no interest and this is wasting our precious holiday time. Further sales attempts were made at checkout too to prepay for a future holiday. Overall we would recommend Unico for a week long holiday. The overall food, experience, beach and service was great. Just be mindful of any sales attempts and be firm to avoid these. Special shoutout to our friendly and polite local host Manuel who helped us with all our queries to the best of his ability.