Valentin Imperial Maya

Out first time here. I was very happy with the service. They went above and beyond. Hospitality and everything was great! My favorite restaurant was the Japanese. Food truck was great.

There is a lot of hype surrounding the quality of this resort. While we enjoyed our time, our expectations were super high based on reviews and FB groups. We didn't experience great service at times and the food at the restaurants that we ate at were very similar or even slightly less desirable compared to other resorts we've been to in Cancun/Riveria Maya. The grounds were beautiful and full of flora/fauna. We stayed in a swim up room. The room was clean and had a great layout. Housekeeping was so so...there was a day where even though our housekeeping notification light was on all day because we were at the pool, they didn't do our room. We went to the Italian, Asian, and beach steakhouse. They weren't amazing but they were fine and did the trick. It seemed like the seafood entrees were the ones people raved about and my husband and I don't eat seafood. We couldn't get into the hibachi restaurant unfortunately, which I heard was really good. I found the food truck at the pool and room service to be the best food we experienced, but we did have very slow service at the food truck tables one time. The waiter served other people that got there after us before they even took our order. The drinks were pretty good - good pina coladas. The beach had red flags the day we went and lots of sargassum but the water was a pretty blue and nice for pictures. They also have nicely shaded lounge chairs on the beach. The entertainment team was quite good. Pool entertainment and the Imperial cover band at night was awesome. We didn't go to any of the shows they offered. Overall I would say food was a 6 out of 10, service was a 7 out of 10, and entertainment was a 9 out of 10. We probably wouldn't stay here again, however because we like to try new resorts and we have stayed at better ones in our opinion for less price.

Absolutely wonderful food, hospitality, food, ocean views, everything. Loved the resort!! Favorite restaurant was L’Olivio and the churros and coffee shop were great!!

This place was amazing, the food trucks all around and all the restaurants were great. Service was Kind & very attentive. Drinks were always good and kept coming. The pools and rooms were relaxing and clean. I will definitely be back as I needed more time to enjoy everything that they offered. I fell in love with The Hacienda atmosphere.

There were so many amazing things at this resort. The food was truly in a world of its own, compared to other Mexican resorts we’ve been to. The activities crew was the best, particularly Pablo and Carlos. We, however, will never return. The pool area was overrun with loud mouthed Texans who continually cranked their country music and had the music even pumped into the pool area, so there was nothing so many of us could do. I went to the beach to get away from it, but there was construction going on behind the palapas. The only places I could go was the quiet pool and out into the Caribbean. I felt truly limited in where I could go. Such a bummer because the resort had so much potential.