Valentin Imperial Maya

Overall we had a wonderful experience and would definitely recommend this hotel. We went as a couple and stayed for a week. Pros: Excellent restaurants, didn’t have to make reservations or wait to be seated except for the Japanese one (which was our favourite). Even room service food that we ordered past midnight when we first arrived was just great. Grounds well maintained, staff very professional and efficient. Great spot for a romantic vacation. Spacious room. We enjoyed walking around the resort with all the greenery and lovely animals. Not too loud. My partner organized a romantic dinner on the beach and the service, the food and just the whole experience could not have been better. Cons: Lack of privacy in the room as our silver suite did not have a wall between our bedroom and the bathroom (only a thin curtain) and the light sensor would keep on turning on at night if one of us got up to go to the bathroom. We met other couples and were told that some other, higher end suites, had a wall separating the two rooms. The restaurants didn’t have paper menus and I really wanted to spend time without my phone especially in the evenings so that was not an option. The tour desk staff sold us an absolute party catamaran sailing tour when I asked for a romantic experience but were receptive when I complained about the loud and overall inappropriate experience we had.

My husband and I have been returning to the Valentin Imperial Maya since 2016, and every visit feels better than the last! It is rare to find a resort that not only maintains its high standards over time but actually improves. The service is consistently top-notch. From the moment we arrive, we’re treated like family. Every staff member goes above and beyond to make us feel welcome and cared for. Huge shoutout to our favorite DORA - who is a great ambassador for the hotel and truly goes above and beyond for guests. The hotel has made lovely renovations and while we’ve always been fans of the food - they’ve really kicked it up a notch. Especially at Le Marche. The sommelier Matias, is a wine genius and picked delicious bottles for us during our stay. Valentin keeps giving us more reasons to keep coming back. A special shoutout to these additional staff members who made our stay extra special: Italian restaurant - Blanca Le Marche - Naomi , Jorge, Luis, Andrés Mar y tierra - Felipe , Samuel , Oscar and Eduardo Prive - Mariela, Oscar (who also covered the pool area during our stay) Prive Bali beds by pool ; Marco, Abner We will be back for our 10th time !

The grounds, pools, beach and restaurants were beautiful. We visited with another couple. We both booked Golden Swim up Jr Suites. They were beautiful and comfortable. The pool outside our back door was amazing! We would consider returning in the future due to the amazing staff.

From the moment you arrive you are greeted with a glass of champagne and a cool washcloth. The staff from the hotel are welcoming, friendly, helpful and an all around delight. Luis checked us in and was very funny and informative. He made note it was our anniversary and the next day we had a bottle of champagne and rose petals on the bed with swans made out of towels. The buffet for breakfast and lunch had a huge variety and desserts for days!! There is no way you can leave hungry or thirsty. I walk with a cane and they were very accommodating. We had a swim up suite in building 7. It was huge and nice and quiet. We never had to ask for a drink they walked around and took your drink orders all day. The wildlife is amazing. We had iguanas large and small. We even got to see Kevin several times. He is the largest of the iguanas and is orange. We saw coati’s, lots of birds and we even got to see 2 spider monkeys. If you want a more lively atmosphere the main pool is the place to be. We enjoy quiet and relaxing so the golden pool was perfect for us. Most people we spoke to were on their 3rd or greater visit to this resort. Some were there for the 11th time. The grounds are immaculate and the staff all around are so hardworking. We couldn’t think of one negative. We will definitely be on the return customer list!

This was our 2nd time there, the last time in 2019. We were very happy to see the standard of service had remained the same. Good food and premium alcohol. We spent time in the sports bar to watch hockey and golf in the evening. The staff were very accommodating to get any sports we wanted on the big screens. The only complaint is the WIFI in the rooms is not good. You have to go to the common areas to get good reception.