Finest Playa Mujeres

From the moment we arrived, our experience at Finest Playa Mujeres was nothing short of exceptional. A huge thank you to the incredible finest club concierge team at the beach Angel, Fernando, Eduardo, Pita and Ricardo who went above and beyond every day to make sure we were comfortable, relaxed and had everything we needed; from beach toys for the kids to getting the kids on a kayak for their first time. We also want to thanks the amazing beach service team, Isabel and Javier who were constantly checking on us to get us food and drinks beachside. Every meal we had at the resort was absolutely delicious from breakfast to dinner, the flavors, quality, and presentation were all outstanding. Brass Restaurant had a great selection on the menu and Edwin created a wonderful dining experience for us. His thoughtful recommendations and flawless service made our evening unforgettable. We also had a fantastic experience at Duke’s Restaurant, thanks to the entire team who made us feel right at home. Another thumbs up to Analith Ruiz who delighted our kids each day by creating adorable towel animals and decorations that brought smiles to their faces and made every return to our room a little surprise. Last but not least we are so grateful to Estaphani Islas and Javier Cambranes and Dalel who made sure our entire stay ran smoothly. Their attention to detail, kindness, and dedication ensured we were pampered and that our kids had everything they needed to fully enjoy their vacation. Finest Playa Mujeres always exceeds every expectation, this our 4th time at the resort this year and we are looking forward to being back soon!

My husband, myself, and our 12 year old son came late July/early August. Overall we had a great time and would 100% return. Here are my “awesomes,” my “adequates,” and my suggestions: The “awesomes:” - The property was immaculate, lots of greenery, easy to navigate, big enough without being huge - The volume of people was perfect - didn’t feel crowded but it was still lively - had no trouble finding space at the beach or pool at any time and never waited for a dinner table - Housekeeping was perfect - the room was always super clean, drinks and snacks were always stocked, and we always had plenty of towels - the drinks were great, not watered down - Safety - food/beverage safety was on point - plenty of bottled water - we ate everything and never felt even slightly ill. With regard to physical safety, it’s a heavily gated property and plenty of staff around so we felt super safe - The beach - it’s steps away from the room, plenty of space, beautiful, and water activities are readily available right there and immediately in many cases. The kelp/seaweed isn’t a big deal to us - it’s a natural part of being at the beach and it was otherwise pristine. It was so quiet there too. - We loved the location of building 5 and would 100% do a swim up suite again. It’s close to everything and the increased noise at time wasn’t anything disruptive. - Airport transfer - private transfer is included when you stay a certain number of nights. It was SO nice - clean new SUV and a friendly driver. Shout out to Seasons Transfers. - the app - super helpful! The “adequates:” - The food was hit or miss; good variety but if you’re a foodie you might be disappointed. Duke’s was the best meal we had - octopus, lobster, crab cake, shrimp all great. Steakhouse was rough for us but the potatoes were good. Hibachi was fun and food was decent. Market Kitchen was fine - especially for breakfast. Room service food was not great but don’t let the room service pizza deter you from getting pizza from the beach grill which was much better, as was all the food at the beach.The Sweet Spot is a fun after dinner stop. - Check-In - we arrived a few hours before check in and were told we would receive an email when our room was ready. After 2 hours (we ate and then sat in the lobby) a staff member came up to us and said she would go check on it - but she never came back. At check in time we went back and the keys seemed like they had been sitting there awhile as they were buried under others. So we never received an email and may have been waiting for no reason. Not a huge deal as we did arrive before checkin time - was just hard to watch others get their rooms before us and we were ready to enjoy the resort :) - The service was good overall - beach service was kind of slow (though maybe we drink too fast lol) and the bartenders at the Aqua Bar were not very enthusiastic, which is the one place I’d expect staff to have some energy. I have to highlight Fredy at Gusto and Flora who was serving building 5 swim up rooms. Both were exceptional, anticipated our needs, and even included some surprises. One amazing staff member can make all the difference. - Finest Club - separate check in and bar for Finest Club was ok but not necessary. Separate beach area was nice and always had space. It’s worth it for access to Gusto restaurant alone - breakfast there is way better than anywhere else we went. The suggestions: - I know many (like we were) are concerned about water and food safety. It was clear that this was a priority here but I didn’t find that advertised much. Maybe I missed it on the website but I looked for info about the water filtration, ice, and food safety measures and didn’t find anything. I think this is a big missed opportunity for the resort. - more energy from the aqua bar staff - more attention to arrival time and room access - or at least more communication - especially since it’s a part of the first impression - better quality room service food - this is something the kids love and being a family friendly resort would really put it over the top.

This was our second year at the Finest and we plan to come again in 2026. We would suggest adding more pool chairs at the kid’s pool

The resort common areas still look impecable and the staff attention to details and friendliness is unmatched. The check-in process was smooth and Lulu was welcoming and agreed to change our suit to our preferred building (5). Shout-out to Dalel and Carlos Cambrani for helping us with restaurant reservations, sending us a courtesy bottle for our anniversary, planning a special lunch at Dunas restaurant, and arranging late checkout for us. The staff at the Finest Club Beach are the nicest and will go out of their way to help in any way they can. Eduardo "Lalo", Angel, Carlos and Isabel catered to us by setting up our preferred spot, remembering our drink of choice, rescheduling a Spa treatment, etc. We missed Javier at the beach, but we always saw him around the pool and he was as friendly as ever. He even got some souvenirs for the kids to bring home. We hope to see him at the beach next time. The highlight of the trip for the kids was their time at the kid's club and all the activities they had around the resort for them. They loved how each staff member knew their names and greeted them with open arms everywhere they met. We also appreciated that the night show was a little earlier and were able to enjoy it with the kids after dinner. Special thanks to Carla, Ariana, Cristina, Maria, Salma, Isabel, and Ximena for giving the kids personalized parting gifts. It was very sweet of them. However, as repeat customers, we have mixed feelings about our latest stay at Finest Playa Mujeres. There were changes implemented by the new management that were very noticeable and that to us take away from the luxury experience. For example, the menu at Tropical Cafe was very limited with no fresh fruits nor Nutella or Peanut Butter for smoothies. Also, the coconut service hours were reduced and waiters at the beach were not allowed to bring them to us. Speaking of the beach, we missed the entertainment at the beach such as the Jaripeo, Coco Loco, horseback riding for the kids, cocktail and ceviche classes, etc. We missed the Mariachis at Liso and the singer/pianist at Le Petit restaurants. The bottle selection at the bars was limited and the mini-bar was not stocked with premium bottles and no fresh fruit juices for the kids. Lastly, the hotel did not honor the free shuttle service to and from the airport even though we stayed over three nights because we booked through a third party. We believe it should had been complementary since we stayed for 6 nights and are Platinum guests. We recommended a family last year who also booked through a third party and they did received the shuttle service free of charge.

Like many families, we were lured by the promise of "finest" luxury and an "all-inclusive" experience, but what we found was a masterclass in cheap masquerading as chic. This resort is a quintessential American trap, designed to look impressive on social media while delivering a mediocre, often frustrating, reality. The food is the most glaring example of this cheap disguise. While the a-la-carte restaurants sound fancy on paper, the quality is that of a chain restaurant—disappointing, bland, and utterly devoid of authentic Mexican flavor. You are simply paying a high price for a low-quality product. The "luxury" is skin-deep, and any discerning eye will quickly see through the facade to the cost-cutting measures everywhere you look. If you're looking for a genuinely luxurious and high-quality all-inclusive experience, save your money. There are countless better options in Mexico and beyond that offer real value, superior dining, and genuine hospitality. This is a place to avoid if you want to create lasting memories of luxury, not just photos that suggest it. Don't fall for the trap.