Finest Playa Mujeres

My family and I absolutely love this resort—we just returned from our second visit, and it continues to impress. The food and drinks are excellent across the board. Each restaurant offers high-quality meals, and the variety of cuisines makes it easy to enjoy a full week without feeling repetitive. As a family with young children (ages 4 and 2), we really appreciate the swim-up room option. It's worth the extra cost for the convenience of stepping right outside and into the pool—our kids love it. Between the swim-up pool, the splash pad, and the many activities offered by the resort, our children are constantly entertained and ready for bed by sundown. That said, we’ve had repeated issues with the booking process. During our first stay, we splurged on a Junior Family Suite with two rooms and a private pool, only to be told upon arrival that the suite was unavailable. Most recently, even after booking directly through the resort’s website with a customer service rep, we were charged extra at check-in because our 4-year-old was mistakenly listed as an infant. These booking mishaps have definitely left a bad impression. While we truly enjoy the resort itself, these experiences make us hesitate when considering another stay.

Staying at the Excellence Club Finest Playa Mujeres resort for my closest friends wedding was an incredible experience! I would like to make special mentions of the Excellence Club Staff. Particularly Carlos, Angel, Isabel, Fernando, Kevin, and Alberto. These fine members of the Finest Team made our stay effortless and an absolute dream. Our time here in Mexico was fun, relaxing, and beautiful. I highly recommend Finest Playa Mujeres Resort, and Excellence Club was a fantastic experience. Thank you for a wonderful stay!

I’m currently on my flight back home, wishing i wasn’t. This has been the most amazing stay we’ve ever had! Everything at this resort made your life easier and was so well planned. Booking through the website gives you a private suv to and from the airport with a cool water bottle right when you land. Upon arriving at the resort you’re greeted with sparkling wine and cold towel, you send off your bags and they get to your room about 10 minutes after walking in. The room was amazing! The price you pay you get so much more than anywhere else . It was probably 4x the size I’ve ever gotten before and the private pool and deck was crazy! The service was spectacular!!!! You know the workers by a first name basis and that’s how they greet you!!! We often ran into them on our walks they screamed our names and hugged us. It was truly such an inviting experience. Please make sure you know who Kevin is! He embodies the entire resort and that man does everything !!!! He teaches Zumba, has pool volleyball, we had a cocktail tasting, n he made sure we taken care of from the beginning!!! He was the sweetest guy, we were so sad to leave him! Our man Vicente - the bartender at the 21+ aqua bar, makes the greatest drinks!!!! (Passion fruit margarita, thank me later) Always greeted with his smile and his friendly conversation. Margarito at the market kitchen buffet will make sure you are taken care of. The food at the buffet might have been our favorite and having Margarito serve you just made it a million times better. He got us a cute little cake for our last meal , and we were always greeted by our name. Daniella, Emiliano, Jose, Axel(?) were so amazing as well. Every single person we encountered were the friendliest people we ever met. It truly felt like home. Everyone’s in a good mood, even the guests were great. We left having so many new friends which made leaving even harder. Honestly not a single bad experience. As two girls traveling alone to a country we’ve never been we felt SO safe. You will have to get used to multiple people knocking at your door or coming in when you’re out, but they’re just restocking your fridge and giving you water and THOROUGHLY clean for you. And we looked forward to them. Beaches were clean, resort was clean, the entire place smelt like a spa. Not a single bad employee. So much to do all day. So much to eat all day. Was a 10/10 experience from start to finish. Already decided i need to come back here at least once a year lol. Thank you finest and thank you to all the employees who made the whole experience. 🤍🤍Will see you again soon !!! *** also please bring cash tips for the workers, they take USD! They deserve it!

This place is nicely appointed with plenty of swimming pools, restaurants and bars. We stayed for only six days and we were there for a wedding, so two of our evening meals were special buffets for the wedding. The buffets were good, but I wish we had checked out more of the restaurants! The food, in general was very good, but I wouldn't give it five stars. The drinks, however, were spectacular with lots of tropical options featuring rum and, of course, tequila. I'm a scotch snob and the high end offerings were sparse. Dewar's 12 year old was the most premium product at most of the bars, but once I started to embrace the tropical beverages, I loved it! Be prepared to do some walking, as many of the rooms are a bit of a hike from the food and booze. A couple of maintenance issues were surprising. One of my shower handles kept falling off and the jacuzzi outside our room was not working when we got there, but neither of these was a big issue. Our room was a "swim up" and it was wonderful. There are pools everywhere, and if you are a beach lover, the beach is beautiful and breezy. There is some night life fun as well, with a sports bar, a karaoke bar and others. The best part of this place though, is the staff. I ran into some of the most friendly and helpful employees I've ever met. Our housekeeping guy, Julian was super attentive and Enrique, in the office was very helpful. I would definitely recommend this resort to others.

We've been searching for a family friendly resort that we loved and have finally found one! We've tried several other properties and have been disappointed. Finest Playa Mujeres did not disappoint!!! Great kid activities, especially the pools at the kids club. My daughter (age 3) spent HOURS on the blob and slides and loved every minute of it! She swam on her own for the first time in the pool and then again the next day IN THE OCEAN! We thought the grounds were beautiful and very well maintained. The property is ample sized, but not so big that you need a golf cart or 15+ minute walk to get everywhere. We felt that everything was very convenient and quickly learned our way around. We were very pleased with the restaurants and food. Francisco was a great waiter at Insieme (Italian). Kids menus at every restaurant which was awesome! Such great service at each place. And special thanks to the team at the hibachi tables for going above and beyond to get my daughter an 'off-menu' item. Dalel Nasta, Guest Service Manager, made our visit extraordinary. She was kind and attentive to everything we needed during our stay and was of great assistance with figuring out meals and restaurants. She checked on us every day and helped ensure all of the 'little things' were taken care of so we could enjoy our stay. Our only negative feedback is that evening entertainment is very loud. My daughter was started watching the show with her hands over her ears and my wife's Apple Watch gave an alert that the decibels were too high so we left. It was very loud. We felt all of the evening entertainment was very loud, especially with so many kids staying there that were likely trying to sleep. It does all shut down by 10:30 which was good, but could be just as enjoyable with a little less volume! We have finally found a resort that we really enjoyed -- room, food, entertainment, and service -- and will book again!