Finest Playa Mujeres

I don't believe I'll be back due to beach access limited to 8am to 5pm. This was not disclosed anywhere prior to booking and is advertised.

We just got back from another wonderful week at Finest Playa Mujeres. Finest has the most beautiful beach, great rooms with wonderful views, the food is fantastic, but the reason why we have been returning three times a year since it opened is the wonderful people who work there. Thank you Munther Shawa for another fantastic week. We met Munther about four, maybe five, years ago and he does a terrific job in making our vacation the best. He treats us like family and always goes out of his way to make sure we are having a great time. Munther is such a huge asset to Finest and we are lucky he is there! I am pretty sure Javiar Cambranis is the man we met the first time we visited Finest about ten years. He greeted us at the door when we arrived and he is still helping us out with anything we need. What a pleasure it is to see him. We met Stephanie the front desk manager this past year and she always asks if we need anything and is always eager to help. Fernando and Alan do a great job getting our luggage to our room quickly and take care of the luggage when we leave. We would start our day at Dommo for breakfast and we are always so happy to see Efrain who is such a nice man and he is one of the best waiters at Finest! Sergio, Mary and Damien are a great support team and they always have our mimosa and bloody mary waiting for us! The group at the Finest Beach Club is really great. Angel, Fernando and Eduardo always set us up with great seats and its so nice to see their smiling faces first thing in the morning. Isabel is a favorite beach waitress, she works so hard and always has a smile! Our favorite spot for lunch is Las Dunas right on the beach. Freddie and Charlie are the waiters we love there. We have known them for many years and they are so attentive and always greet us with a smile. We looked forward to see what great dish Chef Basto was cooking each day...every dish was terrific! Kevin from the kids club was really great with our three small grandsons. He came to the beach everyday to see them and did a great job keeping them entertained with something new each time. The boys also enjoyed making bracelets with Christine at the Plaza. We had so many great dinners with so many great Finest people waiting on us. The first night we ate at Brass Steakhouse and Andre, who we have known for years, recommended the best steaks. We ate the whole thing! It was terrific to eat at Dommo with Carlos and Yarim bringing us terrific dinners and great wine. Shoji was a favorite of ours with David, Isidri, Eduardo, and the hostess Aline who were all so terrific and brought us great sushi. The manager Aclolfo at Shoji went out of his way to make sure our dinners were special and we were lucky to see him at other restaurants during our week and he always was so very kind. We have known Abbie at Duke's Lobster for a few years and we always ask for him. He is very attentive and great with our grandsons. We are so looking forward to returning to Finest next year. It is a wonderful resort with a beautiful beach, wonderful food, but the reason we keep returning is the people who work there. Everyone is terrific...I just mentioned the wonderful people we have known for years and they are the reason why we return so many times. Thank you again for a wonderful week and we are looking forward to seeing all our "friends and family" in February. Take care and see you soon - Lil and John

This is the 4th annual visit to FPM for our family of 12 (8 adults, 4 children). This visit was our best out of the 4 times, the staff makes our experience top notch every time! Management: Delal - she always makes our stay special, at the time we book our trip she is asking what she can do to make our stay even more special than the previous year. Daily checkins to ensure our precious day/night was perfect and ask where we will be dining that night. She goes above and beyond for us each stay and is always in a great mood - never seen her both out a smile on her face and we consider her to be part of the family. Munther - first time meeting him this year, but just as friendly and pleasant as Delal. He also checked in daily and did everything he could to make sure our stay was special. He took some constructive criticism from the patriarch very well, smile on his face and never once got defensive. Professional all the way. Javier - very friendly and pleasant, was able to facilitate our requests without skipping a beat. Clerico was also included with the meals we requested it (and sometimes when we didn’t!). Adrian - very professional, understood and managed our big group very well and made sure we were well taken care of. Beach staff: Fernando and Angel - these guys are absolute legends! Made sure we had our chairs on the beach setup for us every single morning. Anything we needed from them was met in seconds, they even played catch with my nephew every morning (I think they might have had more fun than him!). There is no way our stays would be as enjoyable if they were not part of our experience. These 2 are a major reason we return every year. Thank you gentlemen! Isabel - what can I say about our sister Isabel? She is the best server on the beach, such a special person. She is walking on the beach in high temperatures and humidity and I don’t think we’ve ever seen her sweat! No request is ever too big, drinks/food/bucket of beer/bucket of water. She has it all handled! She is also another major reason we come back every year - she is part of our family and would reconsider another stay if she was no longer at FPM. Thank you thank you thank you! Javier - honorable mention for Javier, he was no longer a server at the beach (moved to the pool) but he recognized us and remembered us from previous stays - always jovial and a great presence. He even came by to have a catch with the crew a couple of times, a great asset to the company and the servers. Carlos - hard to compete with Isabel, but he came in and treated us very well. One day we asked for a bucket of beers that they didn’t have at the closest bars, we said no problem and asked for a different kind. To our surprise, when he returned with the bucket, it was with the originally requested beers - he walked to the other end of the resort to get them! Golden Bar: We spent every night here both before and after dinner for drinks. Wilberth and Miguel Angel - these 2 bartenders are amazing! Every night we would sit down, we didn’t have to say a word and our drinks were in front of us. We had a special request for a certain vodka that isn’t usually at the bar, one night it magically shows up and was hidden at the bar just for us! These two are rockstars and love their energy at the bar. Restaurants: The Market - we had breakfast here almost every morning. Rocky remembered us from our last stay and knew what my nephew wanted for breakfast (rice and beans) - he had it ready as soon as we sat down. Margarito is the absolute best waiter at this restaurant (maybe the resort) our drinks and requests were handled in a matter of minutes and always with a smile. He is so hard working, he never stops moving and is such a lover of kids. Even though he is running around working, he takes the time to interact with the kids and make sure they are having a great time. Thank you Margarito, the kids ask if you will be there every time we tell them we are going back! Humberto - he is the best egg station chef, makes the best omelettes and handles special requests like a champ. My brother asked him to make him a “special breakfast” a couple of times, he said no problemo and asked where we were sitting. A few minute later, he appeared with what he considered special (and it was delicious)! Dommo - our favorite restaurant by far, the food is great and the staff is very attentive. Le Petit Plaisir - another great restaurant, food is great and the service is amazing. Julieta is our favorite, so pleasant and friendly. Brass - great steaks, especially for an all inclusive. Insieme - we had dinner here on our last night to celebrate my SIL’e birthday. We had our dinner above the pool in a private section of the restaurant. Linda knew that we liked the wine from Dommo (not usually at this restaurant) and made sure we had a couple of bottles waiting for us upon our arrival. Surf & Turf - good food and an interesting take of surf and turf (in a good way!). We had a special request for steak tartare and duck breasts. Chefs Donaldo and Santiago were able to accommodate our request and the staff at the restaurant knew this as soon as we sat down. Thank you both for going above and beyond, I know it wasn’t a quick and easy job and we appreciate it! Some of the comments about the rooms and resort are accurate, but as most of the other reviews say - it isn’t the property that we comeback for, it is the staff. They make our stay amazing every year, this is the reason we keep coming back and will continue our tradition each year. Thank you all very much for your hard work and dedication to make everyone’s vacation the best!

We can’t say enough wonderful things about Finest Playa Mujeres! We can’t help ourselves from coming back time and time again! For years the staff, the services and the facilities have given way to relaxing and enjoyable vacations. Dalel goes above and beyond to get us set up prior to arrival and checks on us with a smile and an update along the way. Greetings from Manuela at the front desk with gifts for the kiddos (who she used to babysit when they were younger) and Charlie at Las Dunas are always highlights. So many people who treat each guest with grace and personality. The beach staff, including Isabel and Fernando, always provide excellent service to us and the kids (ages 3 and 5 on this trip). We cannot say enough about the kids club. We talk about it to friends back home saying we wish we could come back as our kids. From the tipi pajama party complete with tug-of-war to manicures in the mid afternoon and a trip to the ice cream machine that we can’t stop hearing about. The staff are saints and deserve all of the praise! We usually start our day with early room service that is always delivered in a timely and professional manner. We have always enjoyed teppanyaki at Soji, the quiet vibe at Dommo and the excellent service at Petit. Last night we experienced incredible service from Capitan Lorena. We are constantly planning our next visit as they make it so easy and enjoyable. Thank you FPM!!!

We visited Finest in 2023 and had a wonderful time, which led us to rebook for February 2025. Upon arrival, we upgraded to a rooftop suite, expecting another memorable stay. Instead, our trip turned into a nightmare. On our very first night, around 11 PM, my husband came face-to-face with an intruder inside our suite—while me and our two-year-old were asleep. The man fled immediately, sprinting across the rooftop balcony and leaping over it. We were shaken, terrified, and felt completely unsafe for the remainder of our week stay that had only just begun. The next day, we discovered that a private access door—meant to be locked—was broken and wouldn’t close. This was how the intruder had access to our suite. We reported it to the hotel immediately, but it took them several days to fix it, leaving not only us but other guests exposed to further risk. The intruder was wearing a hotel uniform, so we assumed he was staff. The hotel denied this, but frankly, it doesn’t matter—whether staff or stranger, an intruder is an intruder. What matters is how the hotel handled it: they didn’t. There was little follow-ups. No accountability. We had to chase down managers ourselves, only to be met with dismissive excuses like “maybe he was cleaning your room.” At 11 PM? In the dark? And then he runs away and jumps off the balcony when confronted? They also claimed to have caught him on camera, then later said there were no cameras. The contradictions and explanations were insulting. Throughout our stay, the hotel made no effort to reassure us, explain what happened, or outline steps to prevent future incidents. We were ignored, gaslit, and made to feel like we were exaggerating a very real and frightening experience. It’s taken time to process this and share our story, but guests deserve to know: this resort failed us when it mattered most. There are countless beautiful resorts in Mexico—many just as luxurious and as highly rated. Don’t take the risk. This one isn’t worth it.