Finest Playa Mujeres

Dalel Nasta was absolutely fantastic, she met us at the door as we arrived. Her professional hospitality was top notch. From our arrival to our departure. She made sure our needs and our stay was flawless. As Diamond level returnees. She was exceptional . "Sexy Daniel" LOL at both the Excellence club bar and the Finest Bar lounge made a fantastic impression of Excellence Club quality. We typically stay at the Excellence Resorts, however last minute we cancelled and re-booked at the Finest due to Hurricane Melissa. We were very happy to be able to book the same room category and have the same level of exceptional service. Only a few differences we noticed, of course adults only vs family and children, the food at most of the restaurants was good but not as good as at the Excellence Resorts, the Spa, same experience, good but not as good as at the Excellence Resorts. To summarize, we were grateful to have great weather the entire trip, exceptional staff, hospitality and room category however if you decide to try a Finest vs Excellence keep in mind they are focused on their guests, both adult and family, will always stay loyal to the Excellence family. Thank you to the staff, Beth and Jack

I would recommend anyone to stay at the Finest Playa Murjeres. I’ve been fortunate enough to stay at some top class places, this was right up there with the best of them.

This was our second visit to FPM after staying in September 2023 for 3 days. We booked Excellence Club 2 story rooftop terrace suite for 11 nights and upgraded to the Imperial Suite with pool for the last 3 nights. The reason for our return was the staff and within an hour of arrival we knew we had made the right decision. This review is mostly positive especially regarding staff however will be balanced as a few even better ifs. Arrival at the resort was smooth with Seasons pick up at airport and through security quickly at gate. From there a well oiled operation - welcomed by name as car door opened, bags taken and walking to Excellence Club reception with champagne in hand and checked in within 15 minutes of arrival. Each place we got to knew they were next in our return experience - the joy of radios. Starting with the staff and apologies if we missed a few however shining stars for us were as follows in order of meeting (seemed fairest) Review (except food) Ana Paula - concierge at Excellence Club reception. Friendly, bubbly and great at her job. Little did we know how much of a huge positive she would become. Always smiling, asking how our day was with some great recommendations. We have kids her age and my girlfriend thought she was great (so did I) Carlos - beach star! Bearing in mind we stayed for 3 days two years ago he recognised us. He walked by Sandra, said hello, who was 5 yards in front and as he walked towards me could see he was trying to place her, saw me and smiled and said welcome back and shouted her back. Absolutely outstanding service day in day out with the friendliest of attitudes. His improvised beer cooler at the beach still makes me smile and has been shown as part of the holiday snaps. See you soon amigo. Cleaning (Room 6461) starting 3rd September for 11 days when we talk about even better if our cleaner deserved that from me as I never got her name. She was a joy to welcome into the room, I unfortunately can’t speak Spanish and communicated through common words and hand gestures. The towel designs left for us daily were both cute and comical. My partner loved the one with my baseball cap, whisky and tv remote. Can someone on staff translate for us and pass on our thanks. Gabriel Bartender at EC lounge. He welcomed us in each interaction and took a real interest. We noticed it wasn’t just us but every guest got exceptional service. He was really a true professional and the friendship built over the holiday meant after rotation we still went to his bar. A true gentleman and we were lucky he shared his family story with us. Take care buddy until the next time. If you have a staff recognition scheme he would be a worthy winner. Eduardo, Angel and Gabriella - Beach stars with Carlos - friendly and professionalism from moment of meeting and as we got to know them they became beach stars! We look forward to seeing them on next visit. Alejandro - Trainee Manager - only recently started however a real desire to get excellente customer service. He would regularly check in with us and great getting to know him. Best of luck in the next stage of your career. The rooftop terrace room was also well laid out and spacious and worked well for us. It was well appointed and good section of soft drinks, beers and snacks. I’ll cover the Imperial Suite later. The grounds are very well kept and the gardening team are unsung heroes discreetly working in the shadows. We also enjoyed the hydrotherapy treatment which was included in the room rate. Food We enjoy food as part of a holiday. We have dined in multiple Michelin starred restaurants (including 3 star) and in terms of food was good for an AI resort (will never be 3 star Michelin) and we enjoyed different restaurants each night. We did not go to evening service at Dukes or Insieme due to fear of mosquito bites. I’ll cover later. Our favourites were Dommo at night and Market Kitchen Buffet in the morning. Snacks throughout the day from Sweet Corner, Las Dunas and the La Cocinita Food Truck. We also got room service 3 or 4 times during the stay and was nice to have a chill night. Carlos & David (and the chef at Dommo) - worth the upgrade cash alone for evening meals. Food exceptional (yes did have the perfectly cooked tomahawk steak but not every night) and varied selection all cooked and presented to perfection. We went three times during our stay. Carlos with exceptional service and we caught up with David throughout the resort and always a pleasure. A must if you are Excellence Club. The Team at Market Kitchen where everyday was brightened by the welcome from Daniela & Lucero at Front of House. A genuine welcome from fantastic employees. They were ably assisted by Edgar, Julio, Francisco, Javier and Adam on service. Staying 14 nights they got to know us and our orders and look after us so well. At this point it is worthwhile mentioning the cleanliness and allergy management. One morning we could see the inspection of cooking stations - staff on attention and the joy when told it met the standard was great to see - well done Team Market Kitchen. We were asked each morning by each member of staff about allergies. We don’t have any but other people do so not an issue. Some may suggest when same staff serving you they could remember however get it wrong once it could be fatal. A simple confirmation is easy for those without allergies. Sandra from Dunas (& sometimes Market Kitchen) - last but my no means least we loved our interactions with you. My Sandra (your Tocaya) looked forward to your smile and hugs and she has now started Duolingo to learn more Spanish. Sandra (and I) look forward to seeing you again and receiving service with a smile. You’re a star. Imperial Suite Fantastic room with outstanding amenities and we were looking forward to the private pool. When we passed in the first 11 days I would say we rarely found it used which we found strange. We looked forward to our turn and unfortunately we found why it wasn’t. Within 15 minutes we had accumulated a number of mosquito bites each. We rarely used and reverted to the beach which is a real shame. The highlight of Imperial stay was a Cocktail Masterclass in room from Ovidio. He was great and when we spoke to him he remembered us fron the first stay and when we joined the dots it was great to see him. We loved the experience and would highly recommend with Ovidio (or Gabriel from Excellence Lounge). Luis the captain also checked in during the experience and took some memorable photos we’ll cherish. Do it!!! Our last moments at the resort are with the Seasons Tour driver who takes you off site and to the airport. Great service and we have emailed them separately to thank them. Now the even better ifs! The mosquitos situation impacted our stay. Rarely used the Imperial Suite pool and chose not to dine in outdoor restaurants at night. I appreciate we are in a jungle habitat but don’t remember it being so bad on multiple visits to Mexico. I am not sure whether spraying has reduced however if it has it needs to be increased again before losing guests. Low season is perfect for us as we got to relax and enjoy food and drink in the sunshine. A number of wedding parties with varying numbers and sometimes some of the larger ones must make it difficult to balance all guests needs. Thanks FPM we will be back.

It wasn’t the experience I expected. We booked a Swim-Up Suite and even emailed the hotel before our trip, requesting a quiet room since we were traveling with a toddler. They never replied to our email, and when we arrived, we asked again for a peaceful room but they gave us one of the noisiest locations in the entire resort, near the entrance of Building 5 and right next to the main pool! The first night we could barely sleep the room had no soundproofing at all. The noise from people talking and walking around was so loud that our two-year-old couldn’t fall asleep until midnight and only did so from exhaustion. It was the same for all four nights it honestly felt like we were sleeping in the middle of a hallway with constant noise around us. Another disappointment was the food quality, especially for lunch. The better restaurants were only open for dinner, and lunch options were really poor. The hotel grounds were beautiful, but overall, this is not a place we would return to. It just didn’t give us a good feeling or a pleasant experience. Also, the entertainment was very limited only a short show around 8 p.m., with nothing engaging during the day, which made the stay quite boring.

Excelente servicio desde check in y check out. En finest club, Ana Paula fue súper linda y nos ayudó con todo. En la playa, excellence club, Héctor fue muy atento con lo que ocupábamos. Restaurants were delicious, they have a good selection. We stayed in a swim up at finest club and loved it! They come and bring you drinks, room service is great too for that hangover! Will be coming back! Everyone is so sweet and nice. Amazing weather on the last day week of October.