Beloved Playa Mujeres

I hesitate telling the whole world about this best kept secret spot, but since I really want to complement the extraordinary staff, I will risk it. We just returned home from probably our fifth or sixth trip to this small, elegant, quiet, and upscale couples only resort. The moment we arrived at Beloved, Cristian warmly welcomed us and invited us to contact him should we need anything at all during our stay. Mex is our usual bellman, but his shift was later the day we arrived. No worries, Mex also made himself available for anything we might need. Marilyn quickly and smoothly checked us in. Paola is another favorite at the front desk. These capable gals arranged special meals, housekeeping arrangements, and room service breakfast daily. Our next friendly helpful staff member was Alexander. He is the wonderful person to contact before arrival with any special requests or questions. No request ever seems to be too difficult for Alexander. The food and service at all of the restaurants was top notch again. I know I’ll forget some names. I’m sorry for unintentionally leaving some wonderful people off of this review. I’d like to recognize the housekeeping staff, but I don’t remember any of their names. The room service delivery and pick up are prompt and efficient. I appreciated the timeliness of the room snack and drink refill man. They did a great job and deserve recognition. Some people I do remember are Josue- the peppers/onions/garlic/olive oil creator. Wow! Muy picante! Very delicious! Thanks Josue for going above and beyond to make sure my dietary issues were covered with spectacular meals. I’m dairy free and the staff made sure to create tasty gourmet meals for me every day! I’ve never been treated this royally before. Jorge, Russell, Brian, and Angel are all helpful staff at the various restaurants. We never waited long. Every meal was delicious. They even served a new red house wine which we liked much better than their typical brand. Luis is the pool drink and food attendant. Elvis is great at Lupita Lounge. We can’t forget Fernando and Betel who can be found various places but I saw them at the Caffetto. No request ever seems to much for these guys. This is truly the best stay we’ve ever had. Thanks everyone! I hope we can come back soon.

Not all heros wear capes. Some are at Beloved helping a little sister create an INCREDIBLE 50th birthday for her big sister in Playa Mujeres. Concierge - AMAZING greeting and they followed through with the promise to help me welcome my sister the next day. MEX is the most energetic host and we really enjoyed his welcome to our room. We found Artemio at the pool bar and Anontio at the pool deck. They were awesome to begin with, but on 4/23, mid afternoon, I began setting up my surprises for my sis. I scurried off to the lobby to ask anyone and everyone that might greet my sis and brother in law to sport her face sticker. At first, my sister didn’t notice. A quick, “ahem,” and gesture from the desk gentleman caught her attention. (“Oh, no….”) When she walked in, all desk staff welcomed her with birthday wishes and her 1.5” face on their shirts!! 🥹 Big Ben joyfully welcomed them to their room with the same energy that Mex has. I so appreciate this welcome and everyone humoring us. I forget the ladies’ names but not how seen and loved my sister said she felt walking in!! Meanwhile, back at the pool, Artemio was concocting a fun birthday shooter ready when my sister and her husband arrive. (Luckily, I had 10 shot glasses with her face on them!) He was flexible and patient while I kept him constantly informed and checked the “find my ‘sister’ app.” Antonio snickered while my husband and I hung a banner of her face across our umbrella. Other guests lingered around to help us celebrate. Artemio had his excellent birthday/welcome shots for us all as soon as my sister’s feet hit the pool. I was anxious about her grand arrival but these guys had my back and made it perfectly hilarious but not too rowdy for a 50th bday. Alex (4/24) and Benito (4/25) at the beach - unstoppable. So much fun and so attentive all day. It’s was much of the same understated but hilarious shenanigans. I hope we tipped as well as we were treated at all times. Oh! Again - Artemio…! As we finished our last day with our new friends, asked for one more shot, he hands us shots in my sister’s birthday shot glasses!! He washed them and set them aside just in case. That’s funny and SO thoughtful. The water ritual is worth the upgrade!! My sis/BIL were in the spa for a massage - Fatima at the desk was thrilled to be involved in the birthday fun and took three stickers and two big faces to decorate their post-treatment space. 🤣 🥰 (Seriously- my sister’s face was everywhere.) Regina was out water host. Cute, great sense of humor, very specific and professional delivery; she would have worn a sticker, I’m sure, but it wouldn’t last long around the steam and water. Special thanks to Ismael at the steakhouse! JESUS - your sushi is amazing. Franklin at the taco truck! Carolina at the coffee shop! The men that sang to my sister for her birthday dinner at El Mar. Lobby bar staff…thank you and I apologize our last night was too much fun to remember your name directly. Your Smokey drinks are really impressive!! I fully believe we had two of the best rooms on the resort, 333 and CON3. This was one hell of a trip. The views, the space, incredible. We made a lot of friends, probably annoyed a few other guests at times, but there’s more than enough room at the resort to be as quiet or as engaged as you like. We would be MORE than happy to return and thank everyone again in person.

We had a great time at Beloved Playa Mujeres. After having been to several all-inclusive resorts, this one stands out!

From start to finish, an incredible vacation. From transfer from the airport to the hotel, to check-in, to food, to beach, to pool, to room, just incredible. The Beloved is a small resort with all the amenities and the most incredible staff. Everything is close, the beach, the restaurants, the spa is less then 5 minutes walk from any room. What makes this resort different from other resorts, the service. The service makes all the difference. The beach is the beach, the food is great but other resorts have great food as well. The service... WoW. this makes your vacation special and this is where you feel pampered and special. The rooms are large with very comfortable king size beds, a very comfortable sitting area and big terrasses. You have premium bottles of liquor that you can trade out for other brands if you prefer others (I personally like Gin so traded out the Rhum for the Gin by calling the concierge) and a fully stocked mini fridge. The restaurants are all great and room service is a must. Music is a bit loud sometimes but I would just ask politely to turn down the volume and they would do it right away. I had 1 main course that I did not care for at Le Bisou and just changed my choice and they brought me a new dish within 4 minutes. The service at the beach is incredible as well. The staff work relentlessly and you never wait or look around to find a waiter. The beach snacks, especially the fish tacos are great so we always took our lunch at the beach. We would finish our evening in our room playing cards and I would call room service to send us a bottle of sparking wine that would arrive in less then 10 minutes. If you want a few tips to enjoy your vacation even further: Book your stay directly through The Beloved to be part of their Loyalty program. Their loyalty program is really worth it. Go to the beach or pool before going to Breakfast and select your beach chairs. We were always at the beach at 7:00/7:30am and Denisse was always there setting up our chairs with her big smile. If you want softer pillows, a bottle of sparking wine in your room everyday, an extra blanket, ask the Concierge and all will be done at the time you request it. If you want to adapt the meal on the menu, ask for it. at El Mar, I would order the surf only for the surf and turf meal as I do not like meat and my husband would order it as the appetiser :). And to finish off this review, thank you to all the Beloved staff for making our vacation great. You are all so kind and thoughtful and we can't wait to come back. From Benedito at arrival, to Paola at check-in and check-out, to the beach staff, to you all of you, thank you. Valerie and Simon

This was our second trip to Beloved and we will definitely book again! This resort is perfect for our personalities - quiet, relaxing and beautiful! The staff is really what made the stay so above and beyond other vacation resorts we have been to. They think of all the little details to make you feel pampered and very well taken care of. Our favorite things from this trip: 1) The Beach - Luis took care of us most days and we ate, drank, relaxed and even took a few naps. I tried so many new yummy drinks that I'll now request every where I go. If you have a chance to request Luis while you are there I'd recommend him. He took care of everything we could possibly want or need and had something new ready for us before we could even ask. 2) The Spa - This was our honeymoon trip so we did a Ritual Treatment and had Nahomi and Berneice taking care of us. It was the best experience and I'm so glad we decided to splurge on it. It was the most relaxing and enjoyable massage and experience I've ever had! I told my husband we need to find a way to save money to do this next time we come as well. It was a little expensive but totally worth it. We booked ahead of our stay and got 20% off. 3) Bike Ride - As silly as it sounds, we really enjoyed taking one of the morning bike tours with Marisol. The path was beautiful and it was a pretty easy ride. She let us stop as many times as we wanted to get pictures and ask questions about the area. She was very friendly and knowledgeable. 4) Food - We had the most wonderful food! Room service breakfast every day was our favorite, the taco truck or beach snacks for lunch and La Isla for dinner! The others are great too but those were our favorites. Sushi was also quite tasty! If you like a quiet, relaxing environment definitely give this resort a try!