Secrets Playa Mujeres Golf & Spa Resort

Guillermo and Susie were amazing! Very personable and attentive to our needs. The Resort is truly lucky to have the both of them. Wishing them a blessed journey ahead 🙏🏾

Golf cart attendant Guillermo was amazing and waitress Mirnabel and Stephana our house keeper and Luis and all the Pool staff were amazing. Can't wait to come back.

Went for our 30th Anniversary - completely mixed feelings after such high hopes - Preferred Club - the only way to stay here - Jr Swim Out King Suite- great room but we were located the 1st room closest to the loudest part of the resort - basically frat party all day long- arrived on the 4th resort went all out to celebrate for the guests but I still cannot figure out who a cover band playing Nirvana - Metallica and other hard rock /grunge music equated to the 4th of July - fortunately Preferred Club has a private pool area during the day much quieter but also a slight walk - check in was horrible - all they wanted to do was upsell us excursions - wines - massages and future vacations - felt like we were at a time share - "and if you book now it will only be $$..." finally had to say I just want my room - I'm not listening to anything else- we're not wine drinkers nor massage couple - just horrible experience literally 10 minutes after arriving - room was nice but bed was very firm and the bathroom toilets are not ventilated!! How do you build a supposed 5 star resort and not have the toilet area vented?? Also the disturb/ do not disturb button for room service or housekeeping was not working so we were intruded upon several times over the week - food was a 5 at most - and that was what we heard from every other guest we interacted with all week- not one other couple had positive reviews and when you are on the preferred pool side you run into the same circle of guests- by the way interacting with other guests was wonderful - groups from Canada as well as different US cities and all were super friendly and fun - one of the positive points of the week- back to food -portions were small - food was bland - even the buffet - and because the resort was not even half occupancy certain activities and bars/restaurants were closed certain nights and even the World Cup soccer matched were not on at certain times such as the Mexico and the USA matches - many guests were more than ANNOYED - Positives - Preferred Club has it's own private pool and lounge and bar- snacks and drinks out all day and that was very nice- but definitely the entire staff - without a doubt best feature of the resort especially Martha and Albie who were our main contacts at the preferred Club pool and AMAZING - remembered our names- where we like to sit - assisted with dining reservations and other recommendations - little touches like bringing small frozen towels to cool us off by the pool- it was sunny and HOT all week - bartenders on preferred side and pool wait staff same as well just an overall great group of people - without the staff this review has a much lower rating - so you have a great staff and a beautiful property but the rest of the equation simply does not add up enough for me - having stayed at Secrets Wild Orchid previously - albeit 10 years ago - if asked I could not tell someone honestly yes I'd stay here again - I wouldn't - I just don't see the value for the cost and expectations felt overcharged and under delivered

Beautiful resort! We had a large group and had the best time. Samuel on the golf carts was our favorite part. He was fun and always there to take us where we needed to go.

This was my first resort experience and I had the most amazing time! The room was beautiful, the food was great, but the real star of the show is the service. From laughing with us to giving me the best accommodations for my dietary restrictions (gluten-free), the staff were amazing. Our shining star, though, was Guillermo, our golf cart driver! Guillermo was friendly, hilarious, gave us the best recommendations! He was AMAZING. We would wait for him to drive us around the resort. Cannot wait to go back and laugh and relax again!!