Secrets Playa Mujeres Golf & Spa Resort

Our experience at Secrets Playa Mujeres was so exceptional that we actually have to start with something that probably says more than any review could: we left after a week to stay at another hotel, stayed there for just one night, and decided to leave and come straight back to Secrets for another week. That is how much this resort and more importantly, the people here meant to us. The resort itself is beautiful, but what truly makes Secrets Playa Mujeres special is its staff. They didn’t just provide excellent service; they made us feel welcomed, remembered, cared for and genuinely valued. I came for a holiday and left with a handful of friends who will remain precious to me. I want to personally recognise some of the incredible people who made our stay so special. Rafael, our Concierge, went above and beyond from the moment we arrived. He constantly checked in with us throughout our stay and always made sure we were comfortable and had everything we needed. It was also my mum’s birthday while we were there, and Rafael made it incredibly special. He decorated our room, arranged gifts for her and worked with the kitchen team to organise a birthday cake for her in the morning and then another cake for the evening! The amount of thought and effort he put into making her birthday memorable meant so much to both of us. The Entertainment Team — Carlos, Fernanda, Zoe, Alexis and the entire team deserve an enormous mention. They made my time at the resort so enjoyable. From volleyball and water aerobics to craft classes, there was always something happening. But what stood out even more was what happened between the activities. They were constantly out talking to guests, making bracelets, laughing, joking and making everyone feel included. They have to be one of the best entertainment teams I have ever experienced. They are such down-to-earth people, and you can genuinely tell that they love what they do. Nelson and Marco, who manage the entertainment team, were also incredibly involved, fun, approachable and full of great humour. They have created something really special within their team. Ruben, the Kitchen Manager at Market Café, deserves enormous recognition. My mum and I have a significant number of allergies and intolerances, and he went above and beyond to make sure we were able to enjoy our meals safely and without ever feeling like an inconvenience. He personally helped arrange custom meals for us across breakfast, lunch and dinner. He also checked in with us every morning and made sure we were being looked after throughout the resort when it came to our dietary needs. His care and attention made such a huge difference and made dining feel completely stress-free. Andrés, the Restaurant Manager, was equally incredible. He even brought his entire team of chefs out to meet us so they could personally understand our dietary requirements. Throughout our stay, we continued seeing the chefs at dinner, and they would check in with us and make sure everything was okay. It made us feel incredibly catered for and genuinely special. Fernanda at Market Café Reception was always there with a smile. She was warm, welcoming and made us feel happy every time we saw her. Sonia, the Manager at Himitsu, deserves a huge mention. We visited Himitsu five times, and every single time she treated us with exactly the same warmth and care. She was welcoming, accommodating and simply wonderful. It was clear that our experience genuinely mattered to her. Eduardo, one of the chefs, constantly checked in on us wherever we were eating and even prepared special dishes for us based on our dietary needs. His attentiveness made us feel incredibly well looked after. Luis Gonzales, the Sous Chef, was also incredibly attentive and played an important role in making sure we had food that worked with our dietary requirements. He helped create special dishes for us and made the entire process feel easy and stress-free. Alvin and Carlos from the pool team looked after us every day they were on shift. It was the little things that stood out constantly checking that we were comfortable, helping us with whatever we needed and even cleaning our sunglasses for us. Those small gestures may seem insignificant, but they are exactly the things guests remember. And finally, Martin, our buggy driver, was such a lovely person. Always smiling, always friendly and full of great tips and information. Every interaction with him was a pleasure. To every single person mentioned above and to everyone else at Secrets Playa Mujeres whose names we may not have managed to get thank you. You didn’t just provide good service. You made us feel like people rather than guests. You remembered us, checked in on us, laughed with us, looked after us and made us feel genuinely cared for. That is why, after leaving for another hotel, we couldn’t stay away and came straight back to Secrets Playa Mujeres for another week. I arrived expecting a holiday. I left with a handful of friends who will remain precious to me. Secrets Playa Mujeres is incredibly lucky to have such an amazing group of people. The resort is beautiful, but the staff are what make it unforgettable. We cannot wait to come back.

After reading many bad reviews I was a bit concerned but I was surprised at how beautiful and wonderful this resort was. Staff was so welcoming anywhere we went. Resort was beautiful, non preferred room was perfect, we had a garden view with balcony tub. Definitely a more peaceful, calm resort, if you’re looking for a party resort this is not it. Food was delicious any where we went, best food so far we have had at any resort. Wish they had drink menus and mixed shots, other than that it was perfect.

Amazing staff. The place was spotless and everyone was incredibly friendly and attentive. It was a perfect blend of doing nothing and planning things. We absolutely loved it!

Amazing experience! Would absolutely recommend and go again. The ambience and atmosphere was amazing. The staff was friendly and welcoming. 10/10 service

Overall, we had a great stay! The private beach was phenomenal, and we never had trouble finding chairs or umbrellas. However, many of the umbrellas were missing the pins needed to open them, so we had to ask staff for one. The pool was also amazing; we loved the swim up bar, water aerobics, and live music. The staff was definitely the highlight of the resort. Everyone was friendly, accommodating, and made us feel welcome. Carlito especially went above and beyond. He made our entire group feel so special throughout our stay and genuinely made our trip better. He deserves a raise and/or a promotion because our whole group agreed that we would likely return just because of how great he was. The drinks were good but definitely on the weaker side. A little disappointed with the food overall, but the hibachi restaurant, Seaside Grill, and breakfast buffet were phenomenal. We were also told only two restaurants required reservations, but this was not the case for dinner. Also there was really only one casual/quick lunch option since many places had dress codes. As a group in our 20s, the nightlife was probably our biggest disappointment. The club/sports bar didn't really have much of an atmosphere, and the DJ's music didn't really encourage dancing. We danced alone for almost a full hour before people felt comfortable enough to join in. I understand an this kind of all inclusive isn't going to have a huge late-night party scene, but I think better music and a little more effort toward the nightlife would make a big difference.