Secrets Playa Mujeres Golf & Spa Resort

We had a group of 14 of us and it turned out to be the best time. We love Sam, he drove us around everywhere and made us feel welcome from the start!!

Sam was the best driver we had! We went with a group of 14 and he went above and beyond to get our whole group where we needed to go and was very helpful with navigating the resort.

My wife and I spent 10 days at Secrets Playa mujeres for her birthday. We had a very enjoyable trip. The beach area was phenomenal, very swimmable and not as much seaweed as other locations in the Cancun area. It is in the great location and safe. We did venture off the resort twice for a shopping trip to Isla Mujeres, and to the hotel Zone. We had no problems at all and felt safe and welcomed. Uber services work great here. We also took an excursion to Xcaret through AmStar that was an amazing trip as well. Secrets Playa Mujeres has been recently updated and the rooms are much improved with quiet close drawers, new furniture, and motion sensor floorlighting. This was our 7th trip to Secrets Playa Mujeres and each time we enjoy it more and more. These staff members are phenomenal: Luis Sanchez Leonardo - seaside grill Pablo - ayara and seaside grill Jaime - poolside Julio Seaside grill Montsa -UVC rep Monsa - Preferred Club bar Ivan -beach Maria - beach bar Luis - Ki ki Che Gregoria - room service Mario - Portofino Dani with Amstar reservation for Xcaret Zorayda at Oceana Mirnebel at Market Cafe Juana - room maid

awareness only for senior visitors need to be aware of the walking,navigating, a large amount of stairs and long distance to access beach.

My husband and I recently spent a week at Secrets Playa Mujeres following its renovation. The resort is beautiful, with a fantastic new Preferred Club Lounge and pool area. Some work still appears to be ongoing, but overall the updates are impressive. We booked a Preferred Club Ocean View room and were upgraded for a small fee to a Preferred Ocean Front Master Suite Swim Out. This room was absolutely amazing! The Beach waiters would bring drinks to me directly in my private pool. Definitely a perk. All the restaurants were delicious, we eat dinner early, so we did not have to wait for a table at any of the restaurants. We only had a few minor negatives. The robes and bath/pool towels are showing some wear and could use replacement. The Market Café dining area is smaller than before, although it seemed to accommodate the number of guests without issue. Unfortunately, the salad bar and grilled vegetable selections were somewhat limited compared to what we have experienced during previous stays. The cauliflower and broccoli were also slightly undercooked and served with thick stems attached rather than just the florets. That said, the staff made our vacation exceptionally enjoyable. Special recognition goes to: • Allison and Roosevelt (Preferred Lounge Reception Desk) – Always friendly, welcoming us with a smile and providing excellent assistance throughout our stay. • Omar (Bellhop) – Handled our luggage on three separate occasions and was consistently friendly, personable, and smiling. He always greeted us, even when he wasn't assisting us directly. • Albin (Pool Concierge) – Friendly, personable, attentive, reliable, and always willing to help. • Marta (Preferred Pool Concierge) – Remembered us from previous visits and was quick to assist with any requests. • Ivan Santos (Preferred Pool Bartender) – Extremely personable and accommodating. He even went to Dreams to get maraschino cherries when none were available at the Secrets bars, and he enthusiastically fulfilled my many drink requests. • Eduardo (Preferred Lounge Bartender) – Friendly and attentive. He often had my drink ready when he saw me entering the lounge before I even placed an order. • Maru and Marcella (Preferred Bar) – Friendly and always willing to go above and beyond to accommodate my requests. • Juana (CoCo Café) – Consistently cheerful, welcoming, and happy to help with our specialized requests. • Gustavo (Cart Driver) – Personable and outgoing. When we thought we had forgotten something, he immediately offered to take us back to our original stop without hesitation. In addition, the UVC Service Team promptly addressed any issues or concerns that arose during our stay: • Luis (VIP Services) – Friendly, personable, readily available, and highly attentive to our needs. • Montse (VIP Services) – Very friendly and personable. She quickly and efficiently handled one of our documentation requests. • Alejandro (UVC Member Services) – Although he was not directly responsible for our stay, he remembered us from a previous visit and took the time to seek us out and say hello. That level of personal recognition was both impressive and greatly appreciated. The outstanding service provided by these team members made our stay memorable. We truly appreciate their efforts and look forward to returning. We will DEFINITELY be back!