Secrets Playa Mujeres Golf & Spa Resort

They don't have this place figured out. Customer service was off. The app was limited information and the staff was not good at answering questions.

First Secrets experience w/ family (Secrets at Playa Mujeres) and it was fabulous. Access to the neighboring Dreams was super cool too w/ landscaping that was like a tropical rainforest. The food, super friendly staff, entertainment made it a restful and wonderful experience. A shout out to Jaime Lagunas, the Secrets pool manager, who went out of his way daily to make sure we were enjoying our stay. Great guy.

I have been to many resorts over the last twenty years and this is the first time I have felt compelled to write a review. This resort is absolutely not worth your money. All of us are unanimous on the opinion we will never return here! We knew it had been recently renovated so we were really looking forward to coming to this resort. However, the customer service was 1 star at best. That was even as a preferred member! In fact, we ( and many other guests) were in the preferred lounge watching the US College National Championship one night and the staff literally turned the tv off with 2 minutes to go in the game. They said the lounge closed at 11 pm and they would not allow the tv to stay on 1 minute past the 11 pm time. The game was over by 11:15, but they would not budge. Customer satisfaction is definitely not their priority. The crazy thing was we were only there, because the sports lounge was so cold you needed a snow suit to stay in there! There were several days we had to take cold showers because there was no hot water, and our mini fridge, including bottle waters, was only restocked one time while we were there. We either had to go get whatever we wanted or wait for room service. A staff member came up to us by the pool and we told him about not having any hot water in our rooms and he literally laughed and said “at least you have water.” I have never in all my life had anything like that happen at a resort! One of our friends also has severe food allergies and the waiter at one restaurant reprimanded her for not calling ahead to the restaurant before coming. The staff was well aware of her allergies upon arrival to the resort and she had given all her information upon arrival and was not told to call ahead, She was told to tell them upon arrival at each restaurant. Upon talking to other guests, we learned of problem after problem and to say the least customer service is very poor!!!! Highly recommend going somewhere else not here!

Great f&b service and entertainment team. Nice balance between entertainment happenings and quiet time for every guest. Great rooms and new and fresh contemporary design.

Secrets Playa Mujeres was one of our favorite all-inclusive resorts. It's ~40-45- minute drive from the Cancun airport. As a Secrets brand, it's adults-only with a nice vibe, but the neighboring resort is Dreams Playa Mujeres. If you are going with a group, some of whom have kids, they could stay at Dreams, while you stay at Secrets. You are able to take advantage of all of the facilities and restaurants at the Dreams next door. In fact, we went to Gaucho and LeToile (twice) during our stay last week. We visited Secrets twice in 2023 and were anxious for them to reopen. The renovation they did was lovely, but I believe that one of the buildings still has some work to be done. We were initially in a junior suite ocean view, but got moved to a master suite ocean front on the 4th day. Both rooms were updated, clean, and had nice decor. They also have a brand new building for those who are at the preferred level, and it has a restaurant on the top floor. The restaurant was our favorite place for breakfast, and for dinner on certain days, they offer a dining experience with a set menu that includes many raw meats/sushi. That was a bit of an issue for me because I don't eat raw. Unlike other resorts with dining experiences like that where they offer alternatives for these courses, they did not. However, when they noticed that I was giving these items to my husband, for one of the courses, they did bring me something else that I could eat. The menu provided a description for each course and the waiter we had read a few of the words from that in an unintelligible fashion. At other places, the waitstaff actually elaborated on the story behind each course, so this restaurant has more work to do on making it a good, memorable experience. The day we were moved to the master suite, there was a private event on the grounds very close to our location, and tables were set up that blocked the path to our room from the pool area. Even worse, after we returned from dinner, music was loudly playing at the event until midnight, and we could hear it when we were trying to sleep. That was not great planning on the part of the resort in terms of the folks who were in our building. We were also happy to see that some of the helpful staff we met on our last trip were still working there. Jamie was the pool/beach concierge, but he did so much more! He helped set up our favorite cabana daily, advised us on daily dinner options and shows, helped arrange our transfer to a different room, and answered questions. My husband and I credit him and other helpful, pleasant staff as the main reason that we like this resort so much. Several staff remembered us and our preferences, and a few even remembered our names. The staff are what really made our stay very nice. As stated earlier, we went to two Dreams' restaurants, but we also tried Seaside, Oceana, Himitsu (two nights where one was at the teppanyaki table with the chef's show), World Cafe, and the Cafe (which now served ice cream...in 2023, we had to walk to Dreams to get ice cream, but now we could get it at the Secrets Cafe). The food at all of the restaurants was good; however, we were disappointed that the Cafe seemed to only have the same 4 different desserts daily. It would have been nice for them to change up the options. I had forgotten my swimsuit, so we didn't use the pools at all, but we enjoyed relaxing on our cabana that Jamie set up for us almost every day. One day, it rained most of the day, and another day, another couple got there before us, so we got a different cabana. Even though they said they were at capacity when we arrived, there were enough cabanas, and chaise lounges with umbrellas for people to get a nice spot even if they got there later in the morning. Given the time of year, the beach was free of the seaweed that clutters Cancun beaches at other times during the year. We didn't walk the beach, but several others we met shared that they were able to walk long distances on the beach. The price at this resort seems to have tripled what it used to be. This is a big disappointment because we'll likely go to other resorts that have better value than what Secrets Mujeres offers now. Nonetheless, we like the resort enough that I'll look for better deals, so we can return to a resort that we know we'll enjoy.