Secrets Playa Mujeres Golf & Spa Resort

We had another great stay at the Secrets, our third visit. The grounds are so well looked after, and the flowers and greenery always look so beautiful, thanks to the hardworking and friendly gardeners. The beach and ocean are the best ones in Cancun! Firstly, we would like to credit our pool and beach waitress, Delmi, who remembered us from two years ago! Not only does she deliver welcoming and proactive service, she is also extremely kind, friendly and warm. She is certainly our favourite member of staff, and a huge asset to the Secrets resort, speaking very highly of her colleagues and the resort management. Other excellent poolside waiters include Maria, Edgar, Filberto and Maru who looked after us well. Francisco on the Front Desk was extremely pleasant, and we appreciated how he took the time to chat with us, always greeting us in the mornings and at night. The entertainment team were the highlight of our trip, and made us feel welcome at each event we attended. Leo, Zoe, Alexis, Carlos, Katherine, Andre and Fernanda all work incredibly hard to create a fun environment for the guests. We hope the resort recognises how much effort they put in every day. We noticed more guests engage with the activities than in our previous trips, which is clearly due to the hard work of the entertainment team. Victor ‘the Hulk’ was an amazing trainer in the gym, motivating us to come every day and encouraging us to work hard. He gave great fitness advice too, and was generally very welcoming and chatty. Also, it was really great to see Nelson get involved in the activities alongside the entertainment team - it is rare to see a supervisor so physically integrated with the work of his staff, from demonstrating the aqua dance moves to attending the sushi-making class. Some other stand-out waiters deserve some credit for our wonderful visit. Luis (Portofino), Julio (Seaside Grill), Isaac (Ayara) and Jeffrey (Oceana) all went above and beyond to ensure we were well-attended to, giving us their personal food recommendations. Jorge and Ruben (Market Cafe for breakfast) were also efficient waiters, and we enjoyed chatting with them each morning. Eunice and Juana were great baristas in the Coco Cafe, and were very warm and helpful, as was Veronica, who worked around the lobby bar/Desires area. Pablo was a very warm and welcoming restaurant supervisor at Ayara, and Oscar (who was promoting the massages) was very friendly to chat with around the pool. From the Dreams, we thought Jose (Fusion) and Alejandro (Gaucho) were excellent. The staff from both hotels are all very polite and welcoming, always saying hello when you pass them, which creates a lovely environment around the hotel. The rooms were very clean and made up excellently each day. The only issues we encountered this trip seemed to be management-based, unrelated to the staff. Some guests come to the Secrets in large groups, bringing their own speakers to the pool and beach and playing their own very loud music right next to our chairs. This happened even when there was already music playing from the pool speakers or even during performances from live singers/musicians. We found this rude and took away from the otherwise very relaxing atmosphere that we expected. After other guests complained, the pool concierge did a great job at politely requesting the groups to stop playing their loud music, but sometimes the guests ignored this, which we found frustrating - we even moved to different chairs to avoid their speakers, as we felt this was the only way to ensure a relaxing afternoon. This also occurred on the beach. To be clear, this is not the fault of the staff, but the inconsideration of certain guests. In the future, it might be a good idea for the resort to make it very clear to guests that personal speakers are not permitted around the pool/beach area, as it disturbs others. The golf cart wait times also seemed a lot longer than our previous stay, with long queues of over 10 minutes, which is worrying when you have a reservation to make on-time. Also, multiple restaurants also seemed to be closed on the same nights, meaning only around 2 or 3 (out of the available 6) would be open per night. This created long wait-times, which seemed unnecessary. Reserving Ayara was quite difficult, as even if you logged on to the app at 9am (when the bookings opened), only 9pm onwards would be available (which we suspect is because Preferred Guests get priority for reservations) even though most of the tables were empty when we arrived. Again, these seem to be more common, deeper issues with the management of the hotel rather than the staff, who were all wonderful. The Secrets is a trip full of luxury and relaxation, and the friendliness of the staff is the main reasons for this. We hope that the resort recognises their efforts.

They are amazing ! The service is outstanding. The concierge are the best , Moira is just an angel! The maid Estefania was perfect ! The trainer Victor is by far the best trainer I had in my life and I had plenty in the fitness world! The restaurants are really good and the service is very good. I feel every time like at home. I’ll again come back because it’s my favourite place. 💖

SPM is a great option in the Playa Mujeres area. They just completed renovations and they really are beautiful. Our service was mixed. Check in didn’t go as plan and they did not have the ocean view double rooms our group booked. Luis at Oceana, Luis Moo at the preferred pool and Luis at Ki Ki Che were all amazingly attentive and excellent servers! (Must be the name!). Annabelly at the beach was incredibly attentive and kind, also. Overall the food was hit and miss. My shrimp risotto at Portofino was excellent. The Ki Ki Che preferred experience is really for adventurous eaters. Karen our housekeeper did a great job keeping our room tidy and organized. Service was hit and miss this the four star review.

We had so much fun at Secrets!! The pool and the beach were absolutely beautiful and we loved our room as well as the atmosphere of the restaurants and bars. What definitely makes a trip for us though is the staff and we met so many amazing people that really made the experience for us! We love doing activities so the entertainment team was our favorite, especially Alexis, Zoe, and Carlos. We also really loved our golf cart drivers Gustavo and Samuel. We didn’t mind the walk to the main lobby, but it was always convenient and fun conversation when we’d get a ride from them. Finally we had Silberio who was always around when we needed help with anything. We loved all the bartenders as well and they always remembered our orders or were down to make any drinks and they always made them perfect. Really couldn’t have had a better trip and will be back for sure. We recommend to anyone looking for a resort that’s an amazing price for everything you get especially if you’re going during the summer and don’t want to have to worry about the seaweed problem that we’ve had issues with at other resorts. Even though we were there for 8 days it feels like we didn’t have enough time to do everything the resort had to offer, so there’s a lot of fun to be had!

While this resort has supposedly gone through a huge remodel / upgrade since we last stayed in April of 2021 - it is hard to tell it. Main difference is a change to the location and size of the Preferred Club (not as convenient) and the addition of an attached pool / cabana area to the Preferred Club which was nice. Rooms were nice overall but the AC units struggled to keep up. I remember that from April 2021 as well. The pool / beach areas are all the same as before. We do really like the nice lounge chairs that actually sit in the pool. Dinner - Gaucho (Brazilian) restaurant at Dreams was excellent as was Hitmitsu (Japanese). Food, service, selection, speed - all far above average. All Secrets staff said Ayara was the best (their favorite) which was a new restaurant that I have never heard of at a Secrets. It was good but service was less stellar and it took much longer overall. Why we feel it is a 2 rating: Breakfast buffet food quality and selection was very poor (ran of out bacon and butter every day on top of the buffet food items just not being very good). Breakfast option at the Preferred Club had the worst service maybe of anywhere - from time to order to getting food - it could take 45 minutes. One morning I waited in plan view of at least 4 servers for 10 minutes and not one even attempted to seat me (6 open tables). All lunch food options were far below typical Secrets quality and service - no matter where you ate, it was not good food or good service or they ran out of the food you wanted to try / order. Waiter / waitress service around all pools and the ocean was dismal. We spent far more time getting drinks for ourself than anyone should ever have to do an an all-inclusive resort. They could have been slightly understaffed; however, the bigger issue is most of the wait staff didn't really seem to care if they delivered an exceptional or poor service.