Secrets Playa Mujeres Golf & Spa Resort

The hotel itself is nicely situated in a quiet area away from the strip. Rooms are awesome and well appointed Food quality and service (albeit friendly) are below average

Attended SPM for our honeymoon and we plan on going back. We were in a preferred junior suite / ocean view and it was perfect for what we needed. While we were 40 minutes away from the airport, it was very safe and secluded. The atmosphere in the preferred club was great as Jaime Lagunas made it feel like home and was more than accommodating throughout the week. Everything was clean, there was an incredible attention to detail, and the service was top notch. We enjoyed the food and bar options at Secrets and Dreams, but the preferred club was the best! (Especially the 7 course meal at Ki Ki Che. The noise levels were not an issue while the main pool was much more active than the preferred club throughout the day - and could be an issue if you wanted to relax. All in all. The value, service and amenities all made it worth it. We plan on being back!

For the price we pay to stay at a Secrets, we expect a lot. We did not experience that special feeling. The improvements post-reno seemed aimed at preferred guests, yet we still paid more. Updated rooms were beautiful but totally impractical. We had a much better experience before the reno where at least every staff encounter was lovely. This time, some pretty unhappy staff.

I had an incredible experience at SPM. The beach was stunning, with some seaweed, but it was cleaned daily. The staff was warm and welcoming. Ezekiel Delmy, the bartender at the preferred club lounge, was outstanding—his drinks were always excellent. I plan to return later this year. The only issue was the A/C malfunctioned a few nights. Aside from that, I definitely will come back.

We recently returned from an amazing 11 day stay here. It was our 16th visit to this resort, so when they say “ welcome home,” it really did feel like being back at home. We received a beautiful upgraded room and we were pampered throughout the trip. The staff was aware that we were there with family to celebrate my 60th birthday and they made sure that it was wonderful. Martha (preferred beach and pool concierge) decorated our room and delivered a small cake on my actual birthday. She also was attentive every day making sure we had a Bali bed on the beach, dinner plans and special little touches like drinks inside a pineapple. On the days that she was in a different area, the other beach concierge members were also wonderful. This was our second visit since the renovations and we love the updated airy rooms as well as the new preferred lounge, restaurant and pool area. We are beach people and spend the majority of our time on the beach. The free Bali beds for preferred guests, the long walkable beach and the fact that it has way less seaweed than other beaches in the area (due to Isla Mujeres) creating a partial natural barrier make this beach special. The food is excellent overall. Our favorite restaurants were Ki Ki Che and Ayara and Oceana. Also, be sure to do breakfast in the new preferred area at least once. It won’t be quick, but both the food and the view make it worth the wait. We ate at all of the restaurants and the only disappointing meal we had was at El Patio. We also enjoyed Etoile and Mezes on the Dreams side. It is nice to have all of the options that Dreams offers as well. Our son, DIL, and two grandbabies were on the Dreams side for a week. Our daughter and her boyfriend were on the Secrets side with us for a week. It was super easy to walk back and forth between the two resorts and take full benefits of both. There are so many staff to recognize and they all work so hard to make each visit special. Wilbur in the preferred lounge check in area was always super helpful as was Marcela (who has been with this property since they opened!) and the chief concierge Paulina. The beach/ pool wait staff all work so hard. Shout outs to Katia, Karina, Delmi, and Maria to name a few. In the restaurants, look for Liliana, Zoe, and Valeria. They will make sure you have a wonderful experience. Even the restaurant mangers ( Rueben and Pablo) are visible and helping to make sure that Lastly, Find Abraham for the best drinks served with a smile.