Barcelo Puerto Vallarta

We have spent wonderful days at this Barcelo. Ballard, the people it's incredible this morning Yoxaxil y también itzel were very nice serving on our table. I do recommend this place. It's incredibly beautiful paradise, good variety of food with a lot of happy people!!!

First time here and I absolutely fell in love. Im bringing my fiance back. And would recommend this place to anybody. Couple, family, solo trip. This place is literally paradise

The location of Barceló Puerto Vallarta is beautiful, but unfortunately, the cleanliness and service were very disappointing. During our stay, my daughter became very sick with repeated vomiting after eating at the hotel. She required a visit from the hotel doctor and was sick for approximately 12 hours. She was the only person in our group who became ill, so we reported this as a possible foodborne illness/contamination concern to the appropriate authorities for investigation. What disappointed me most was the hotel's response. The supervisor who came to our room did not introduce himself and seemed more concerned about the "Do Not Disturb" sign than my sick child. After telling him what was happening, he simply said the doctor was on the way and left. No one from management followed up with us afterward to ask how my daughter was doing. I also personally saw flies around food at the buffet, which was very concerning. The pool area was another issue—on several occasions, cups from the previous night were still floating in the pool, and I saw lemons floating in the water as well. It's unfortunate because the location is excellent, but cleanliness, food-safety concerns, and the lack of caring service really overshadowed the positives. For a Premium-level resort, I expected much better. I would not recommend this hotel to families looking for a clean resort with attentive management.

Moises Rodriguez is amazing is the best! Friendly! Thank you so much for your service!!

We spent 14 nights at Barceló Puerto Vallarta as a family of three adults, and overall we had a wonderful and memorable vacation. The resort's greatest strength is undoubtedly its spectacular location. Nestled between lush green jungle-covered mountains and the Pacific Ocean, with the beautiful Los Arcos nearby, the setting is absolutely breathtaking. Our room was very comfortable and had a clear view of the Pacific Ocean and the surrounding jungle-covered mountains. We were fortunate that the friendly front-desk team upgraded us to a room with a den, which made our stay even more comfortable. Throughout the vacation, the staff were generally friendly, helpful and accommodating, and we had no significant problems with service. The pool area was excellent, and the entire property was beautifully maintained and surrounded by tropical greenery. The jacuzzi was decent, although it could have been a little stronger. The food was probably the weakest part of our experience. We found it generally healthy and fresh but somewhat bland, and it didn't quite match the quality of the resort's beautiful surroundings. During our stay, all of us also experienced stomach problems for several days. We cannot say with certainty what caused it—it may have been something we consumed, including some juices—and we don't want to unfairly attribute it to the resort. It did unfortunately keep us indoors for a few days. Interestingly, those quiet days turned into something positive: uninterrupted family time. In that sense, the unexpected downtime became an important part of our vacation. The excursions from Mismaloya were fantastic. We visited Los Arcos, Colomitos, Las Ánimas, Madagascar, Quimixto and Majahuitas. The highlight was our trip to Quimixto Falls, including an ATV ride through the area. I also had the opportunity to snorkel at Majahuitas. The combination of jungle, mountains, waterfalls, beaches and the Pacific Ocean makes this part of Puerto Vallarta particularly special. Most importantly, our family had a wonderful time together. Our son celebrated his 21st birthday during the vacation, continuing a family tradition of beach vacations we've had since he was a child. Would we return? Yes. Barceló Mismaloya isn't perfect, particularly when it comes to the food, but the location, scenery, comfortable rooms, pool, friendly staff and incredible access to some of Puerto Vallarta's best natural attractions make it a very compelling destination. Overall rating: 8.5–9/10 Best for: Families, couples and anyone who prioritizes spectacular natural surroundings, ocean views, relaxation and excursions over gourmet dining. Our biggest takeaway:The jungle meets the Pacific here—and that's something you simply can't manufacture.