Hilton Vallarta Riviera All-Inclusive Resort

Hilton Vallarta Riviera is out of the way of the hustle and bustle of Puerto Vallarta. The resort itself is fine but there are a few very good things and some things that could use improvement. The good: Food at all restaurants and buffets were great. It is easy to make a dining reservation as they don't allow you to book further than 26 hours in advance so just sign on the evening before the next day and select your restaurant of choice for the next day. We found availability at all restaurants we wanted throughout the week. For lunch we enjoyed the fresh options provided by the food truck and outdoor service line. The liquor options and drinks were all very good as well. Service is excellent. All servers and staff were very accommodating. The rooms were freshened daily and they made sure to even put more drinks and water in the rooms daily which made it easy to stay hydrated. One of the five rooms had an AC issue but they responded right away. The sand on the beach is soft in front of this resort and the water is a pretty blue and is swimmable. This is not a large resort so getting around was not a problem. The issues: The rooms are a bit strange when it comes to the bathroom. They have the toilet in a glass cage connected to the shower giving little to no privacy so not sure why it even has a door on it and the door itself can be dangerous especially in the night as it is glass (not frosted). The bed was not comfortable and the sheets were really scratchy. They seemed to get better as the week went on but the first few nights it was not easy to move around in the bed. We went with friends and had 4 rooms (kings and queens) and all had back and neck aches from the bed. Although the beach is lovely and soft it is somewhat public so you have local families with coolers, chairs, tables, etc. hanging out all day making it more crowded than I prefer since it wasn't just the hotel guests. they also have this weird overhanging from the resort that the local people sit under to get out of the sun and the overhanging itself doesn't look nice. The resort is mostly open air from the lobby to the restaurants to the bars, etc. The issue with this is not only do you stay in a constant sweat but the mosquitoes were worse there than I have experienced anywhere. The pools were OK but really need to be resurfaced badly. All the cons though wouldn't make me not want to come back if the opportunity arose. Hilton - get new beds and spray your property for mosquitoes regularly and maybe add more fans.

I stayed with my family at the all inclusive Hilton Resort in Puerto Vallarta. The buffet service was great, special thanks to Gorge Rcd, Jorge, and Luis who were excellent servers. The rooms were beautiful. The hotel is very clean. It even has a pleasant aroma. We also got to use their Kayaks. Israel was the one in charge of making sure we were safe and took the time to teach us how to row correctly. He was amazing. The reason I’m giving the Hilton 4 stars is their restaurant reservation system. You can only make reservations 4 people at a time using their special link and we were a group of 6. My family was here for a family reunion and it was hard to accommodate all 24 of us at the same time, due to limited availability on the hotel reservation link. The second reason why this resort is getting 4 stars is due to the shortage on beach/pool towels. In more than 3 occasions we would walk to the pool/beach concierge and were told to come back in 20 minutes for towels. And when we would walk back to check, they were still out. Third reason for 4 stars: their alcoholic beverages were very “watered” down. When when we asked for “double shot of” we could hardly taste the alcohol.

A very nice hotel in a great location on a great beach Staff was exceptional in creating a beautiful atmosphere with friendly vibes. Some of the many friendly staff were Yadira,Blanca,Hugo,Saul,Juan in the Vela restaurant,and Israel the lifeguard who kindly dove down about 3 meters off shore to retrieve a sun hat that was lost while snorkeling which was also great. I would come back to this hotel.

I had a wonderful time at this property. I came with my friends and we had an absolute blast. The pool bar was one of the highlights of our trip—Josue was amazing! He gave us fantastic drink suggestions and made sure my girls were always having a great time. He was so kind, attentive, and genuinely warm, and we looked forward to seeing him each day. He remembered our group, always greeted us with a smile, and truly made us feel special. At the Sunan restaurant, Brayan and especially Carlos went above and beyond to ensure we had a wonderful dining experience. Carlos was a gem—so sweet and thoughtful, and it was clear he genuinely cared about the guests. Their customer service was unmatched, and we enjoyed it so much that we came back for a second meal just to see them again. It was honestly so sad to leave on our last day. The staff made this trip so memorable—we felt right at home from the moment we arrived. The beach was gorgeous, the property was beautiful, and I would absolutely return. The staff alone made the experience worth it. Thank you for the unforgettable memories!

The property is beautiful! Very well maintained and clean. When we checked in we were welcomed by a helpful staff and an amazing view! Right away we felt good and got into vacation mode! Except for a bit of a musty odor(likely due to the humidity), the rooms are very nice and clean. We loved our view and siting on the balcony having our morning coffee. Captured many beautiful pictures as well. We loved the buffet especially at breakfast where my family would meet over a yummy meal( the omelette bar was a huge hit ) and plan out our day. Want to thank the crew, Esmeralda, Pedro. Jorge and Fidel for their great service, friendly smiles, and kindness. We also enjoyed the other restaurants at the resort. Unfortunately, some of the places were closed while we were there. You have to be diligent and timely while making reservations for dinner because there are certain windows of availability. We absolutely loved our time at the pool. The pool area is beautiful, but the family pool needs some repairs as some of the tiles were cracked or broken. We reserved cabanas for every day that we were there, and the kids especially loved it as they would take a break from the pool and beach and lay in the cabanas for a break. You have to be prepared for the mosquitoes. We had some repellent, but unfortunately, it wasn’t enough as we all got bit and some of us worse than others. I think the hotel needs to look into more efficient repellent solutions. The pool crew were awesome! Daniel was the absolute best and became a part of our family! He was professional, friendly, efficient, and we had the best customer service! I especially loved the water aerobics and our instructor Blanca, who was so fun and energetic!! My family could not get enough of the pool volleyball! They played for hours and made a lot of friends while out at the pool. The rest of the crew at the pool, Saul, Yadira, Betzi ( pretty much all of the ) were awesome too! The DJ’s played great music and all in all it was a great time. We will definitely be going back!!