Hilton Vallarta Riviera All-Inclusive Resort

We had such a wonderful experience at the Asian restaurant, Susan, and we especially want to recognize Christian! He was our server the first time we visited, and what really surprised us was that when we came back five days later, he remembered us right away, even though he wasn’t our server that time! Christian still came over to talk to us, catch up with us, and make conversation. He remembered our group and was so friendly and welcoming. He even gave us recommendations for things to do around Puerto Vallarta and told us about different places we could visit. It really showed us that he genuinely cared about making our trip a great experience, not just about serving us during our meal. One thing that really stood out to us was how thoughtful he was with our group. He would take the napkin holders from the table and personally place the napkins on everyone’s lap. It was such a small gesture, but it showed an incredible level of attention to detail and hospitality. He made everyone feel taken care of and truly went above and beyond. We also want to recognize Jesus, who was our server during our second visit. He was absolutely amazing as well! He was attentive, kind, professional, and made sure our table had everything we needed throughout the meal. We really appreciated his excellent service and the great attitude he had with our group. Both Christian and Jesus made our experience so enjoyable, but we especially wanted to mention Christian because of how memorable his kindness was. The fact that he remembered us days later, continued talking with us even when he wasn’t our server, and went out of his way to make us feel welcomed really meant a lot. Thank you, Christian and Jesus, for making our dining experience so special! Your hospitality, kindness, and attention to detail did not go unnoticed. We truly appreciate you both and hope you know how much your effort made a difference in our trip!

One of the highlights of our five-night stay was definitely getting to know Jose! We were a group of 8 spending most of our time by the pool, and Jose was always there taking care of us. By the end of our stay, he felt like more than just someone serving us, he genuinely felt like part of our vacation. Every day, Jose greeted us with such a great attitude and made sure we were comfortable and had everything we needed. He was incredibly attentive without ever being overwhelming, and he always seemed to know when we needed something before we even had to ask. He also made our experience so much more fun by bringing us different drinks to try and making them feel extra special by serving them in beautiful glasses. Those little details really stood out to us because he didn’t have to do that, but he genuinely wanted us to have a great time. Our group was also a mix of English and Spanish speakers, and Jose was amazing at going back and forth between both languages. His Spanglish made everyone feel included, and he was so easy and fun to talk to. He made everyone in our group feel comfortable, regardless of what language they spoke. After five days of seeing him every day, we were genuinely sad to leave because Jose had become such a familiar and friendly face for us. His kindness, personality, attention, and effort made our days by the pool so much better. Jose, thank you for making us feel so welcomed and for treating our group with so much care. You went above and beyond, and we truly appreciate everything you did for us. We hope you know how much your effort was noticed and appreciated by all 8 of us. You were amazing, and we will definitely remember you!

We had such an amazing experience at La Luce, and we have to give a huge shoutout to our server, Leonel! We had a reservation at 8:30 PM for a group of 8, and Leonel was absolutely incredible from beginning to end. He was so attentive throughout our entire dinner and always made sure our table was taken care of. He constantly checked in on us, made sure everyone had everything they needed, and was always asking if there was anything else he could bring us. Even with a table of 8, he never made anyone feel overlooked or forgotten. What really stood out was how friendly, personable, and genuinely caring he was. He made conversation with us, kept us entertained, and created such a comfortable and enjoyable atmosphere. He was incredibly patient with our group and always had a great attitude and a smile. Leonel truly went above and beyond. His attention to detail and the way he made sure we were enjoying ourselves made our dinner so much better. You can really tell when someone takes pride in their job and genuinely cares about their guests, and Leonel definitely showed that. Thank you so much, Leonel, for making our night so special! We were a group of 8, and every single one of us felt so well taken care of. You provided exceptional service and deserve to be recognized. We will definitely be coming back to La Luce! Tuvimos una experiencia increíble en La Luce y definitivamente queremos reconocer a nuestro mesero, Leonel. Teníamos una reservación a las 8:30 PM para un grupo de 8 personas y Leonel fue increíble desde el principio hasta el final. Fue súper atento durante toda nuestra cena y siempre estuvo pendiente de nuestra mesa. Constantemente se acercaba para asegurarse de que todos tuviéramos lo que necesitábamos y siempre nos preguntaba si queríamos algo más. A pesar de que éramos un grupo de 8 personas, nunca hizo que nadie se sintiera ignorado o sin atención. Lo que más nos gustó fue lo amable, atento y agradable que fue con nosotros. Estuvo conversando e interactuando con nuestro grupo, nos hizo sentir muy cómodos y hasta nos estuvo entreteniendo durante la cena. Fue muy paciente con todos nosotros y siempre tuvo una excelente actitud y una sonrisa. Leonel realmente fue más allá de lo que esperábamos. Su atención a los detalles y la manera en que se aseguró de que estuviéramos disfrutando hicieron que nuestra cena fuera todavía más especial. Se nota cuando alguien realmente disfruta su trabajo y se preocupa por sus clientes, y Leonel definitivamente lo demostró. ¡Muchísimas gracias, Leonel, por hacer nuestra noche tan especial! Éramos un grupo de 8 personas y todos nos sentimos súper bien atendidos. Tu servicio fue excelente y definitivamente mereces todo el reconocimiento. ¡Sin duda regresaremos a La Luce!

We had such an amazing experience at the restaurant Maxal, and a huge part of that was because of our waitresses, Mar and Danna! We had a reservation at 6:00 PM for a group of 8, and from the moment we arrived, they were absolutely incredible. They were both so attentive, friendly, and welcoming throughout our entire dinner. They were constantly checking in on us without ever making us feel rushed, making sure everyone had everything they needed, and asking if there was anything else they could do for us. They were also so entertaining and made the experience feel really fun and personal. You could tell they genuinely cared about making sure we were having a good time. Even with a larger group of 8, they were extremely organized and attentive to everyone. They made sure no one was being overlooked, our drinks were taken care of, our food was coming out smoothly, and they checked on us throughout the entire meal. They were also very patient with us and always had a great attitude. Mar and Danna honestly went above and beyond what we expected from our servers. Their energy, kindness, attentiveness, and customer service really stood out to us. They made our dinner feel special and were a huge reason why we had such a great time at Maxal. Thank you so much, Mar and Danna, for taking such great care of our group! We truly appreciate you both and will definitely be coming back. You deserve all the recognition and more! ❤️ Tuvimos una experiencia increíble en el restaurante Maxal, y gran parte de eso fue gracias a nuestras meseras, Mar y Danna. Teníamos una reservación a las 6:00 PM para un grupo de 8 personas, y desde que llegamos fueron increíbles. Las dos fueron súper atentas, amables y muy agradables durante toda nuestra cena. Siempre estaban pendientes de nosotros, revisando que todos tuviéramos lo que necesitábamos y preguntándonos si queríamos algo más, pero sin hacernos sentir apresurados. También fueron muy divertidas y estuvieron interactuando con nosotros, lo que hizo que la experiencia fuera mucho más especial y entretenida. A pesar de que éramos un grupo grande de 8 personas, se aseguraron de estar pendientes de todos y de que nadie se quedara sin atención. Estuvieron al tanto de nuestras bebidas, nuestra comida y de cualquier cosa que necesitáramos durante toda la noche. Además, fueron muy pacientes, siempre tuvieron una excelente actitud y se notaba que realmente les importaba que estuviéramos disfrutando. Mar y Danna definitivamente hicieron más de lo que esperábamos de un servicio normal. Su atención, amabilidad, energía y excelente servicio realmente hicieron la diferencia. Gracias a ellas, nuestra cena fue todavía más divertida y especial. ¡Muchísimas gracias, Mar y Danna, por atendernos tan bien y por hacer que nuestra experiencia fuera increíble! Definitivamente regresaremos y esperamos volver a encontrarnos con ustedes. ¡Se merecen todo el reconocimiento! ❤️

We ate at the Vela Restaurant for breakfast. The buffet was great but the staff, Norma, Neely, Juan and Luis were amazing. My husband with special needs was always made to feel comfortable. Norma was always very kind and genuinely caring.