Hilton Vallarta Riviera All-Inclusive Resort

My husband and I just got back from staying at the Hilton in Puerto Vallarta. We had a great trip and here are my thoughts... Pros: 1. Beach - Great swimming area and nice beach area. I enjoyed walking along it every day. 2. Rooms - We stayed in an Enclave Master Bedroom. Room was clean and spacious. The views from the balcony are wonderful. We would sit out and drink our coffee every morning. We could see whales and dolphins go by and the sunset was beautiful. 3. Staff - They worked very hard and most of them were very friendly. 4. Food - Overall the food was great. I didn't enjoy the Sushi place as much as the other restaurant. They put a lot of cream cheese in the rolls which I am not a fan. 5. Day trips - There is a guy at the beach that will schedule activities such as fishing, snorkeling, jet skis, etc. They will come pick you up at the beach, so it was nice not having to go into town to the dock area. Saved time & $$. Cons: 1. Restaurant locations - They are scattered so it was a little hard at first on what floor and what elevator to use. 2. Adult Pool - The layout is weird. There is a pool with a fountain that doesn't serve really any purpose and the chair facing the oceans were a little hard to get too. It was also very loud when they are doing activities. They blast it out of a loudspeaker, so it was hard to focus on reading a book or taking a nap... :) 3. Kids - Lots of kids. Trying to have a romantic dinner was hard when they are kids screaming in the background. This could be a pro if you have kids. 4. Beach - Since the beach is so nice there are non-resort people who would come and go swimming. It was a little noisy and crowded over the weekend. Overall, a great trip!

Awesome food and service you will almost never see in the States! This is a first class destination! We ate ate the Auma Fire Grill - they specialize in steaks: perfectly seasoned, cooked and presented. And the sides are the perfect accompaniment. Do this one!

We have stayed at several all- inclusive resorts in Mexico on the Yucatán peninsula, Cozumel , Playa del Carmen and Cancun. This was our first in Puerto. Vallarta. The Hilton hotel was by far the worst experience of any of them. First of all the building is an older construction and looks it. It is clean and painted but that’s the best I can say. The design is weird to begin with. There are two wings with a central tower. The center part is where the lobby and most of the restaurants are located. In order to access the center tower you have to take an elevator to the 4th floor, walk to the lobby and then take another elevator up or down to a restaurant. Or you can take the elevator to the ground floor, walk outside to the center tower to an elevator up to a restaurant. There are two or three restaurants on the ground floor that are outside. We were there for four days and ate in a few of the restaurants, we thought the food was mediocre at best. I went into the buffet for breakfast just as it opened at 7am and was the second person through the door. I took a couple of pancakes and they were barely warm, would not melt the butter… Our room was ok, except the mattress was very hard. I asked for something to help this and the added a thin pad the next day when they made the bed. It did not help at all. I ended up bringing in a chair from the balcony and slept in it with pillows from the sofa. On the bright side the staff was good, friendly and helpful. The pools are nice, warm and not overly crowded. Overall I do not recommend the Hilton hotel Puerto Vallarta.

We stayed at Hilton Vallarta Riviera during the very busy Christmas season as a large family group of 13, and overall we were pleased with our experience. The resort handled the holiday crowds well, and the facility itself is beautiful, well maintained, and ideal for a group vacation. The quality and variety of food and drinks met our expectations for an all-inclusive resort. There were plenty of options to suit different tastes, and the overall dining experience was enjoyable. The staff truly stood out during our stay. They were exemplary—friendly, professional, and accommodating—especially considering how busy the resort was during the holidays. Their service made a big difference and contributed greatly to our positive experience. That said, there were a couple of issues worth noting. We had ongoing difficulty reserving restaurant meals through the Hilton app, which was frustrating, particularly for a large group during peak season. Additionally, our room rarely had warm or hot water throughout our eight-day stay, which was disappointing and unexpected at this level of resort. Despite these challenges, we enjoyed our stay and would still consider Hilton Vallarta Riviera an option, especially for families.

We have been regular travelers to Puerto Vallarta since 2012 and have stayed exclusively in all-inclusive resorts using WestJet vacation services. We have the advantage of weekly direct flights from Comox British Columbia which makes PVR accessible and our preferred winter destination. The Hilton Puerto Vallarta was a new experience for us and we chose it for its prime waterfront location, easy access by cab to the Malecon and its gluten free dining options. During our stay, I had a significant problem with a credit card. Hilton Guest Services, the Front Desk and Resort Financial Services provided invaluable assistance to remediate the situation. I am very grateful for their assistance especially from the Front Desk Supervisors, Hector and Jorge. It has really boosted my appreciation for Hilton Resorts. The gluten free food experience was very important as my daughter-in-law is celiac. We chose Hilton due to its good reviews on Trip Advisor and by studying menus on the internet. We were surprised by the variety of choices, the concern by staff for dietary restrictions and offers by the kitchen to prepare special dishes if needed. This was a superior level of service we had not experienced before at other locations. The resort staff has many diamonds and all were particularly obliging ensuring a memorable vacation. From the chef who danced and sang while preparing a grill full omelets to the bar tender who gave me a fascinating history of the origins of tequila in Jalisco, it made for a most enjoyable trip. There were many more positives including watching manta rays and whales from our balcony so it is definitely a location to consider visiting.