Hilton Vallarta Riviera All-Inclusive Resort

Ian and Excel provided exceptional customer service and were very attentive and professional!

We had such a wonderful experience at the Asian restaurant, Susan, and we especially want to recognize Christian! He was our server the first time we visited, and what really surprised us was that when we came back five days later, he remembered us right away, even though he wasn’t our server that time! Christian still came over to talk to us, catch up with us, and make conversation. He remembered our group and was so friendly and welcoming. He even gave us recommendations for things to do around Puerto Vallarta and told us about different places we could visit. It really showed us that he genuinely cared about making our trip a great experience, not just about serving us during our meal. One thing that really stood out to us was how thoughtful he was with our group. He would take the napkin holders from the table and personally place the napkins on everyone’s lap. It was such a small gesture, but it showed an incredible level of attention to detail and hospitality. He made everyone feel taken care of and truly went above and beyond. We also want to recognize Jesus, who was our server during our second visit. He was absolutely amazing as well! He was attentive, kind, professional, and made sure our table had everything we needed throughout the meal. We really appreciated his excellent service and the great attitude he had with our group. Both Christian and Jesus made our experience so enjoyable, but we especially wanted to mention Christian because of how memorable his kindness was. The fact that he remembered us days later, continued talking with us even when he wasn’t our server, and went out of his way to make us feel welcomed really meant a lot. Thank you, Christian and Jesus, for making our dining experience so special! Your hospitality, kindness, and attention to detail did not go unnoticed. We truly appreciate you both and hope you know how much your effort made a difference in our trip!

One of the highlights of our five-night stay was definitely getting to know Jose! We were a group of 8 spending most of our time by the pool, and Jose was always there taking care of us. By the end of our stay, he felt like more than just someone serving us, he genuinely felt like part of our vacation. Every day, Jose greeted us with such a great attitude and made sure we were comfortable and had everything we needed. He was incredibly attentive without ever being overwhelming, and he always seemed to know when we needed something before we even had to ask. He also made our experience so much more fun by bringing us different drinks to try and making them feel extra special by serving them in beautiful glasses. Those little details really stood out to us because he didn’t have to do that, but he genuinely wanted us to have a great time. Our group was also a mix of English and Spanish speakers, and Jose was amazing at going back and forth between both languages. His Spanglish made everyone feel included, and he was so easy and fun to talk to. He made everyone in our group feel comfortable, regardless of what language they spoke. After five days of seeing him every day, we were genuinely sad to leave because Jose had become such a familiar and friendly face for us. His kindness, personality, attention, and effort made our days by the pool so much better. Jose, thank you for making us feel so welcomed and for treating our group with so much care. You went above and beyond, and we truly appreciate everything you did for us. We hope you know how much your effort was noticed and appreciated by all 8 of us. You were amazing, and we will definitely remember you!

We ate at the Vela Restaurant for breakfast. The buffet was great but the staff, Norma, Neely, Juan and Luis were amazing. My husband with special needs was always made to feel comfortable. Norma was always very kind and genuinely caring.

Great all inclusive - we have done several all inclusive - Cancun, Riviera Maya, Costa Mujeres, Jamaica, Punta Cana- and this is the first time we have considered a repeat trip. That's not to say that we didn't enjoy our other trips but this place was excellent! We adjust expectations for food at All Inclusives - but they exceeded our expectations. Great breakfast, solid poolside options from grill and servers, dinner - we repeated the Italian restaurant multiple times (due to traveling with teens). Marcos at the Omelette Station at Vela made us feel special everytime we saw him. Lots of others did too I just didn't get names. We also didn't suffer any ill effects/GI distress of travel as we have on other vacations. People had fun but were never fully out of control - bartender said they do cut people off. I never had to wait long for a drink We felt safe going to town - we ate at La Playita and it was delicious. We used uber for going to Malecon and even went to the night club with teens one night (3 all 18yo). Clientele with few Americans (maybe 20-25%) but we enjoyed practicing our Spanish skills some too. Pros: Well appointed rooms 24 hour room service that was timely Service pool side Amenities Private Beach Nice liquor selection for our wants - Malibu, Captain Morgan, Patron, Absolut, Titos - plus many more. Bartenders Dining reservations available the day before so you can actually get reservations! Pool side chairs readily available - no towel game here Staff watches closely for kids in the adult pools Small resort compared to others Shows were very good; we loved the Burlesque show. Musicians at the lobby also good. People we met highly recommended Enclave level but we did not use that amenity Cons: Some activities pre booked online never happened - yoga fit and Aqua Strong Beach is a little rocky but calm - you might want aqua shoes Pack or buy bug spray Be aware of bees by the swim up bar. Airport for PVR was easy to navigate - we hired a car service (Vallarta Transfers and Incentives) and they were great too!