Hilton Vallarta Riviera All-Inclusive Resort

This was my first all inclusive resort and I loved every bit of it! The lobby PM crew took very good care of me. I came for my birthday and Jesús, Kelia and Arashi made me feel very special with their hospitality. Great service and very friendly. This was definitely an unforgettable experience.

​We had an absolutely wonderful stay at this resort! One thing that stood out to us right away was how incredibly attentive and welcoming the staff was, even to locals. Unfortunately, we haven’t had that same good luck at other hotels in the past, so the hospitality here was a truly breath of fresh air. ​A special shoutout to Rosario and her team—they were fantastic, always helpful, and went above and beyond to make sure we had everything we needed. ​Having also been to the Hilton in Cancun, I can confidently say I preferred Vallarta much more. If you are debating between going to Cancun or Vallarta, choose Vallarta! The food quality and the overall level of service are simply superior here. ​The only area where they could improve is the climate control. It would make the experience perfect if the elevators, bars, and public restrooms had air conditioning, as those areas can get quite warm. ​Overall, a brilliant experience. We loved the service and will definitely recommend it!

Had a great family vacation at this resort. The pools were beautiful and Fernando created a great atmosphere. We participated in a few of his events and had a blast. Meals were great and had a large selection. Esmeralda, Fidel and Adrian provided outstanding service and we ensured to ask for Esmeralda’s area every time we came to Vela. The service at Mojito was slow during the day when the bar was empty. Wendy and the other staff members were on their phone or putting on makeup instead of assisting. Service was outstanding at night when watching the México game. Pool service was amazing. All workers were great at assisting. Juan provided exceptional service.

Had Sushi at Sunan and Robin along with Angel were amazing! But let’s not forget the buffet for breakfast with Norma at restaurante Vela. Juan and Cipriano in the pool already were also very nice and welcoming and kept the drinks coming! Frank, Cesar, and Jacqueline at the lobby bar were also amazing! We will definitely be coming back!!

My over all experience was great, besides the fact that the only water activity offered (Kayaks) was not available thru out my entire stay of 5 days. They did offer to let us borrow snorkel mask which isn’t an option on their website to make up for kayaks not being available. The service at the buffet restaurant was incredible. Esmeralda took great care of us while dinning at the restaurant. She was very attentive and polite each time. The location of the hotel is great. It’s far from the river which means that there’s always clean crystal clear water even after a night of rain. This is my 3rd time staying at the resort. I would recommend it to any of my family and friends.