Hilton Vallarta Riviera All-Inclusive Resort

My parents and I had an amazing experience at this Hilton Resort in Puerto Vallarta. I would recommend it to anyone visiting there. We would also like to thank the buffet waitresses Isela, Luis, and, Jorge for their excellent service. They would brighten our mornings during our stay. The only issue we had was the jacuzzi system not being clean. Black particles kept coming out through the jets every time I would try to use it. We would recommend a more outgoing atmosphere such as music until at least midnight. I know it’s in respect to kids but there is always a certain area that i’m sure they can play music to respect others such as maybe the special event area on the north side of the resort. But overall an amazing experience. Thank you!

The room was clean, quiet & the ocean view made our stay extra special. The only downside was the mattress; it was very uncomfortable. The staff were amazing across the resort, from service staff to restaurant servers. My husband and I are vegan, and there were usually some options (even at the Vela buffet). One note for vegans; all breads at the buffet contained milk. We asked for dairy-free bread & they kindly baked some for us every morning. Big shout-out to the team at Vela; chef Marcos Nazario, Norma, Esmeralda, Rosario, Pedro, and everyone else who made sure we were well taken care of. We also tried the Italian, Mexican & Asian restaurants & all had vegan options (the Mexican & Asian even had vegan menus). One disappointment was that we’d read in earlier reviews that there was a vegan food truck by the pools, but it wasn’t there during our trip. A suggestion for the buffet would be listing full ingredients under each label; we often had to guess what items contained. The beach was amazing and we spent most of our time there. The beach staff were excellent, regularly taking drink orders and setting up umbrellas as the sun came out. There are two pools, including an adults-only pool, but they didn’t feel very clean to us, and the music was often very loud, so we didn’t spend much time there. Overall, I’d rank the resort a 4-4.5, but because we had a great trip, I gave it a 5.

We stayed for 7 nights and had an amazing trip. From the restaurant to the amazing staff that took care of us all week. We loved just lounging on beach all day and being looked after by Jose, Omar and Daniel. They were fantastic. Our mornings started with the buffet and their incredible hands on wait staff. Esmeralda, Pedro and our chef Marcos. We ate at Cocomar a few days for lunch and had their shrimp Baja tacos..so good. This year they had a bbq on the pool deck area instead of their food trucks, not going to lie, it was great. Steak, chicken and sausage fresh off the grill. Yum. Dinner at Sunan was good. Fyi when ordering their ribs order them dry. So much better 😊 Italian was good. Chick parm and lasagna can’t go wrong. Steak house was good as well. Salmon was cooked to perfection and the filet with a baked potato was amazing. Incredible wait staff in all the restaurants. Never had a bad server. (Wish I remembered all their names) We are already planning another visit for next year.

I had a wonderful couples getaway here right before Christmas week. We didnt do much, just relaxed, had drinks, enjoyed the view and laughed at the steak the size of my head. Good times.

Very comfortable rooms, very friendly staff, over the top service and food. The resort was so beautiful and clean. I booked private transportation from airport to hotel and it was a very comfortable and smooth ride. Check in took a little bit of time because there was quite a few families checking in as well plus you are required to check out in person. However while we waited we were greeted with a very refreshing drink. The amenities catered perfectly for our family. We had so much fun at the beautiful private beach and the pools were kept so clean. I still don't understand why guests complain about having to tip clearly these are people that haven't traveled enough. Yes, you have to tip every time, and I'm happy to do so because it helps these families that survive off of tips because the pay wage is not enough in Mexico. Please be kind to those hard working employees! BIG shout out to Mr. Chef Marcos Nazario in Vela Breakfast (amazing omelettes every day and knew my order and my 9 month old baby's order by heart). It made it so much more special. In addition, I would like to thank José, Jorge, and José Luis at Laluce Italian restaurant -BEST SERVICE EVER! they seriously went up and beyond for my family. We truly had an amazing time and food was top notch! Overall, the quality of food is amazing, family friendly resort, access to beach is so easy, and staff is beyond professional and friendly. Highly recommend staying at this resort. You will get your money's worth.