Hilton Vallarta Riviera All-Inclusive Resort

We visited this property before in 2018 when it was the Grand Fiesta Americana. Hilton has not put any money into the property based on how run down it was. This hotel could use some upgrades, but they haven’t invested in it since they acquired it, and it shows. First of all, there's a huge issue with the elevators in the north tower. They close very fast and the sensors don't detect any obstruction. One of the elevators closed on my child's head as he was just exiting the elevator. It squeezed him and made him cry. Later that day, the elevator closed on my wife's arm when she was leaving. Again, it didn't stop! It just kept closing and squeezed her arm. When we initially booked, we put in a note to have the two rooms we booked to be adjacent to each other. We emailed two weeks before and called three days before to confirm. Every single time they said, "Yes, we will make sure your rooms are adjacent to each other." Of course, when we arrived, they put the rooms on different floors. The lifeguards at the family pool are looking at videos on their phones and are definitely not watching any kids that could be drowning. Also, no lifeguards on the property’s cove and beach, so swim at your own risk. Generally the wait staff were average to below average for all inclusives. Front desk team is garbage and should all be replaced. Wait staff at the buffet are slow and inattentive. Pool bartenders and waiters are average. Here’s the best way to think about it: you are booking a low to mid tier all inclusive, which is Hilton in name only. All staff, amenities, and facilities are below the name brand.

Evelia from the coffee shop went above and beyond for all the customers waiting for coffee amazing girl excellent service always with a big smile made each coffee personalized 💯💯💯💯💯

Evelia was beyond amazing very helpful very Curtiss and always with a smile we love her and she is such a great lady we enjoyed talking to her sending her lots of love

The service here is exceptional! Rodrigo at the Mexican restaurant Macao was so very nice and took care of use start to finish! We have had nothing but great service!

I appreciated that the room was serviced early in the day. The staff (Jorge, Pedro,&Alex & others) at Vela buffet were friendly and helpful. Loved the view from my room. The mariachi band was wonderful. People who knew the music sang along. Enjoyed my trip. It felt like being on a cruise ship without sailing.