Hilton Vallarta Riviera All-Inclusive Resort

This time of year is all about moments worth sharing and celebrating. My husband Daniel and I spent 8 nights at the Hilton Puerto Vallarta All-Inclusive Resort this past May. Having never visited PV together as a married couple, we had a truly wonderful week at this beautiful resort. Weeks before our stay, I made contact with Juan Reyes, the Journey Ambassador. Being a Lifetime Diamond Member, he assisted me with a room upgrade with a high floor and great view. We thoroughly enjoyed the Enclave Oceanfront Master Suite he assigned us. Juan also assisted us with dinner recommendation and reservations both prior to and during our stay. Daniel and I knew after a couple days that we would want to return to the hotel in the future, so Juan took us on a tour of some of the other suites that were available at the hotel. He went out of his way to make our stay very enjoyable--so much so that we booked another stay (after the holidays) with him WHILE we were there in May. Juan is an exemplary asset to Hilton, and we were very appreciative of his hard work and positive attitude any time we interacted with him. We spent most of our time at the resort, so we had interactions with MANY other outstanding employees: Kayla (Enclave Lounge Concierge)--walked us from the entrance of the hotel to the Enclave lounge. During our very thorough check-in, she was very inviting, efficient and friendly. Eduardo (Enclave Lounge Concierge)--throughout our daily presence in the lounge, Eduardo (along with Kayla) assisted us with general requests and room maintenance requests. Arashi, Daniel and Keila (Lobby Bar bartenders)--took care of us daily and made wonderful drinks for us. Because we were celebrating our 8th wedding anniversary, Keila surprised us one evening with a delicious dessert that was personalized, and that meant so very much to us. She was a very hardworking and thoughtful person who we spent a lot of time with during our stay. We are looking forward to seeing her again after the holidays when we return! Ana/Sandra/Emmanuel (Hotel Concierge Team)--delightful individuals who made sure a flower arrangement (that I pre-ordered) was placed in our room prior to our arrival. They were also responsible (along with Juan) for a complimentary bottle of champagne and chocolate-covered strawberries that were delivered to our room before we arrived. These were amenities that made us feel very welcomed. Luis/Eduardo (Pool Food Servers)--extremely busy and accommodating servers who took care of us at the pool throughout our stay....and Juan/Jose (Pool Food Servers near the boardwalk and food trucks)....all very friendly and attentive. Daniel/Mel (Outside Bartenders) and Daniela/Jose (Adults Only Pool Bartenders)--consistently made wonderful drinks and very quick service, despite how busy the pool was. We ate breakfast every day during our stay, and took advantage of the Happy Hour appetizers most evenings. We received outstanding service from Rosario/Marco/Jonatan (Enclave Lounge breakfast servers)...along with Mario (Breakfast Chef) and Emmanuel (Happy Hour Server). We also loved getting to meet Oscar (Restaurant Manager) one morning while we were having breakfast. Jesus/Gerardo (Valet)--super busy and very positive guys who helped us on numerous occasions. We spent a lot of time outside in and out of the pool. We were very fortunate to have met Yadira (Activities and Animator) and Pedro (Pool Manager). All outdoor activities we participated in--and great experiences we had--are a result of these individuals. We worked out in the gym almost every day, and met Wiyo (Fitness Coordinator)--a very positive and motivational individual in every capacity. Daniel took many classes with him at the pool; he learned a lot and was challenged. During our stay we met Julio (Spa Manager), who was great about explaining what was offered in the spa. We ended up having amazing massages by Gabriela and Diana. Maria (Room Attendant) took care of our room most of our stay. She was very thorough, and always left us extra towels and visited our room during the timeframe we had requested. We had outstanding dining experiences at almost all of the restaurants during our stay, and received exceptional service by: Brayan/Karen (servers at Sunan) Mario/Pedro/Estaban/Alex (servers at La Luce) Rodrigo/Mario (servers at Seasalt Steakhouse) Maxal (Supervisor at Ilse) Leonel/Rodrigo (servers at Auma)….along with Noemi (Manager), Gladis (Hostess) and David (Chef) Throughout our stay, we were very impressed by everyone’s positive spirits and energy (which is a major credit to the management who has created such an environment for their staff, etc.). You have a beautiful hotel, complete with a FIRST RATE staff. I trust that the contents of this review will be shared with all aforementioned employees mentioned in this letter. We look forward to our stay after the holidays!

Currently in the hotel. Booked two rooms for a family stay. Checked in a few hours ago and requested a room with a single bed. The receptionist offered a room next to the room of my other family members. But the room wasn't readily available and we were asked to check back in 2 hours. We agreed, but when we got back we were told that this room is not available and they will have to move us to different tower. They said they may have the room available in the same tower tomorrow but I don't really trust them. With all the craziness going on now at the reception probably they gave this room away. As loyal Hilton Diamond mwmwbr for 12 years I feel disappointed. Will update here how my stay goes.

Our family of 10, grandparents, parents and 4 teens attended the Christmas Eve celebration yesterday. The food and entertainment were outstanding but were outshone by the level of service provided by the staff. In particular our table was expertly taken care of by Hector and Edgar. They were constantly checking on our beverages and removing used dishes. They provided all of this in a jovial, Christmas spirit which added greatly to our wonderful evening.

We had an amazing experience for our 14th year anniversary Martin from CocoMar was great took care of us the whole 6 days Jose from the Beach always had a chair for us set up At Sunan Omar, Francisco, and Isle took care of us right on the first day. And remember us the 2nd and 4th day. Knew we wanted to ordered At La Luce Gilbert, Jesus, Samuel, and Essaul made our anniversary amazing came over sang and remember us for 2 days straight The experience was so memorable that we plan to come back with more of our family and friends Thank you

It was a great trip! Service at cocomar with Jose Maria and Martin was amazing, the food was always delicious and they were very attentive to all of our needs!