Hilton Vallarta Riviera All-Inclusive Resort

This was our 2nd time at the Puerto Vallarta All Inclusive! We went a few years ago when it first opened! We enjoyed it more a few years ago! In our opinion only it was more upscale. Appeared to us that it is now competing with a party ALL Inclusive type of property! Seemed like the pool area could have been kept cleaner. People were allowed to smoke at the pool! They would hide vaping devices under towels. The restaurants were still amazing! The service at the pool is outstanding! The staff is excellent! They are working hard to service everyone quickly. REMEMBER TO TIP! they appreciate the extra tip! DO not be a cheap traveler!

Love the Hilton Vallarta Riviera, this is our 2nd time here. Besides the beach and pools, there are so many great activities to do. Tonight for dinner we went to Le Luche Italian restaurant on site for our anniversary. Our servers Erik and Esteban (aka Él Niño) were fantastic. Very attentive service and very friendly. Met and exceeded our expectations. Including an unexpected anniversary treat.

The room was lovely, amazing ocean view and balcony. The food in all the restaurants was fresh and very good. The whole resort was spotlessly clean. All the staff was very friendly and the service throughout the resort was excellent. The 5 or 6 entertainment staff were effortlessly bilingual and enthusiastic and worked so hard to engage all ages of guests in the variety of activities.We were playing pool volleyball often with ages 7 through 70! Hugo, Saul and Blanca remembered us from a previous visit and were so welcoming. The biggest draw for us returning would be the excellent activity staff as we take our 13 yr grandson.

This was our 10th year staying at this hotel. The hotel was nice but far from excellent. The rooms are enormous, but the air conditioner has problems. It was the breakfast staff that makes the stay phenomenal. Marcos the breakfast chef makes the best omelets ever and always greets us with a hug or heartfelt greeting. Then we have Mercado, Izzy, Norma, Esmerelda and Francisca who makes the stay exceptional. Also, Abraham the doorman has greeted us at the door with continuous generosity and familiarity every time we visit. Some other staff members were good, but the ones listed made us feel like family and thats why we come back. There are things the hotel can do better, like keeping the bars open later, having hot water everyday and refilling the minibar. This hotel is nice, but could be better. All the specialty bars closed early and it was hard to upgrade our room to a higher floor. This will be our last trip for a while because the hotel left a lot to be desired. We went for the staff most of all and will miss them dearly. We started with Grand Fiesta American and Hilton just doesn’t do it justice.

Dinner at Auma steakhouse was delicious. Rodrigo was our waiter and made sure we were well cared for. He was able to recommend unique drinks and help our group enjoy the vast array of desserts. Come visit!