Hilton Vallarta Riviera All-Inclusive Resort

Our stay at the Hilton Puerto Vallarta was a truly great experience! From the moment we arrived, we were welcomed by such friendly and attentive people who made us feel right at home. The hotel was clean, beautiful, and well maintained, and the breathtaking scenery made the entire stay even more special. I especially want to mention how incredible the staff was when it came to taking care of my husband, who has celiac disease and cannot have gluten. The staff went above and beyond to make sure he was safe, comfortable, and able to enjoy his meals without having to worry. They were very attentive to his dietary needs, answered our questions, and made sure he was taken care of throughout our stay. That meant so much to us and gave us peace of mind while enjoying our vacation. A huge shout-out to the amazing waiters and waitresses who went above and beyond to provide exceptional service. Esmeralda, Nohely, Adrian, Luis, Jacob, and so many others made sure that our needs and wants were always taken care of. Their kindness, professionalism, and genuine smiles made a big difference in our experience. They truly understand what great customer service means! The beautiful views, relaxing atmosphere, and wonderful staff made this a truly memorable vacation. You can tell that the team genuinely cares about their guests and wants everyone to have the best possible experience. If I had to mention one downside, it would be the coffee. Unfortunately, it wasn't quite to my taste and could definitely be improved. ☕️ Other than that, we had a fantastic stay and would absolutely recommend Hilton Puerto Vallarta to anyone looking for beautiful scenery, a clean and relaxing hotel, friendly service, and an unforgettable experience. We can't wait to come back!

The property was well maintained, the service was the best we have had on the many trips to Mexico so far, food was excellent, and group fitness classes with Wiyonal in the pool were a nice feature of the day… I definitely recommend the Hilton Vallarta Riviera all inclusive resort.

The customer service is amazing they are always attentive to what we need.( Jorge, Alex, Pedro) good attitude towards guests

We just got back from the Hilton Vallarta, and this review is long overdue. This was actually our fourth stay. We keep going back because everything is consistently wonderful! Everyone working at the hotel is friendly and helpful. It’s amazingly clean and thoughtfully laid out. There’s good Wi-Fi and strong A/C in the rooms, and I always sleep like a baby in the beds. Jorge at the concierge desk reached out to us before we came. He checked on our allergies, arranged access to distilled water, and ensured that everything was smooth and easy when we arrived. We came to celebrate our anniversary. And, when we checked into our room, there was a beautiful chocolate-dipped fruit plate, waiting for us in celebration. I have to admit I’ve always thought this was how other people lived. All-inclusive aren’t typically known for their food, but the Hilton Vallarta is definitely an exception. There are a few different options for breakfast. But, it’s hard to pass up the fresh, made-to-order tortillas and quesadillas at Vela. Juan and Hector were very attentive. I ran into Esmeralda who recognized us from past visits. She’s amazing! Our favorite casual option is lunch at Cocomar where the aguachile and ceviche are delicious – and you can eat them watching the waves. If you are hungry mid-afternoon, the guacamole, drinks, and chicken wings poolside, will definitely do the trick! Specialty dining is easy to book and is a fun way to end the day. One night, we had an early dinner at Sunan Sushi - overlooking the incredible ocean, which you can see from almost everywhere in the resort. Another night, we celebrated our anniversary at La Luce, where Joshua and Excel made us feel like celebrities. Our final night we ate at Maxal, where the chef subbed out a peanut sauce that I could eat, for a mole that I (sadly) could not. It was delicious, and very much appreciated when the chef is busy accommodating so many different people. But, it is not only the food and service that make the Riviera Vallarta so relaxing and welcoming. The infinity pools are just as beautiful as they seem on the website. You can walk from the pool area onto the beach, where the ocean feels like bathwater. While the hotel isn’t on a coral reef, the snorkeling is pretty great. Before you are knee-deep in the ocean, you are surrounded by fish. Go out a little further and the variety is incredible. I’ve seen damselfish, sargent fish, pufferfish, rays, eels, and many other beautiful species. One of our group was lucky enough to swim with a sea turtle directly off the shore. Whenever I’m stressed or need a break, I mentally visit the Vallarta Riviera. My family refers to it as my “happy place.” I can’t wait to go back again.

This was my first time I came I really like all the people in the hotel and food , pool I will tell my other family to come .