This review is for the martini bar at Hilton Puerto Vallarta. GUSTAVO was absolutely incredible. Best service I’ve ever received at an all inclusive. Incredibly attentive, kind, and detail oriented. Went out of his way to make sure our drink was just right. ❤️

Such a fun girls trip!! Good food, drinks, and service. Especially thanks to Angel & Luis & Francisca at Le Luce, Ana at breakfast buffet, and Juan & Omar by the pool! Rooms were large and clean, would recommend and stay again. Great value for price.

We loved Angel, Francisca, Luie & chef chepe at La Luce Italian resturant! The food was so great and Angel took a lot of time talking with us and getting to know us. The service was great, food was excellent and We would definitely recommend!!!!

Huge shut out to Lucas on the entertainment team - he went above and beyond ALL the time for me and my family. He was awesome!! From push up challenges to saving a bracelet for my daughter so we can buy it the next day to making sure Moms relax while he was leading crafts to getting us towels. Super impressive! Allan was fantastic on the entertainment team and did a great job daily especially on Mexican Show night!!! Bianca on the enteinment team - danced with us, was so warm, just delightful. Armando at Ceviche Restaurant - best service at the resort!!! And he has beautiful eyes. Super hardworking server (and his bartender - amazing margs every time there). Gracias familia!!! Overall, great experience. Areas for improvement: kids club.... the girls who worked there could care less, this was disappointing and our kids didn't like the experience. Beach - several days was SO dirty - like piles of plastic trash - had to ask concierge to clean it up, but we ended up cleaning ourselves. Concierge team by text - they were good, solved issues promptly. Check in - great, got room a little earlier - gracias!!! Overall entertainment - very cool! Silent Disco rocks, Mexican show amazing; boat ride booked through hotel was fabulous; jet ski (not affiliated with hotel) - super fun! And we met several very nice families at the hotel. Good vibes and great memories!!! Thank you Hilton! Pleaese clean up the beach and train kids club personnel and it will be a MAGICAL property!!!

Upon arrival Daniela Del Torro- made our trip absolutely fabulous providing us an amazing clean room! We stayed in room 815 and housekeeping was amazing! Fresh towels and sweeping from our sandy mess. We are GOLD Hilton members. There are so many activities at this resort. My son had a blast in the kids room during family times! Galilea was super kind! They also have a family lounge! Blanca and Martha made us fresh crepes and served us ice cream with big smiles!!! Sonia in the family lounge was the sweetest and super helpful upon checking out games! Restaurants: I can’t remember the staff names and it’s killing me BUT every single staff member loves what they do and super thoughtful! We visited all restaurants and each one was top notch! Italian, Mexican, Asian fusion, Steakhouse, sushi, Cocomar we tried it ALL! AMAZING Velas buffet - Gilberto provided the friendliest service also! We are here a lot Room service was great! We ordered warm milk for our 2 year old each day and night! All 5 days we ordered at random times and service was quick! Thanks guys!!! Concierge reps always provided a prompt response. Moving on to the activies Allan and Misael had AUTHENTIC activities like Beading turtles and bracelets. Great attitude! The night time shows from the lobby saxophone, Catrina show and pre Hispanic show were also super entertaining and great way to wind down after a busy day! Now let’s talk BEACH massage- the reps will come around as ask! $35 Swedish you can’t beat that price at all! Jassiny has good hands and you can text her via whatsup and have her ready for you! SPA- $150 I got a Swedish massage with hydrotherapy! Amazing relaxing experience- GINA did my massage and she was super insightful into my back knots - Diana also gave me a chair massage and after her hands I knew I had to go book a massage it was late notice but Martha penciled me in! I felt so lucky- perfect way to end my trip! It’s a total experience with scented oils - a must do! Plus getting a massage with AC is 💯 The cons of this resort- NO AC in majority of the common areas and elevators! It’s way too hot 😅 at certain times! Thank you Hilton for a beautiful relaxing time! Wonderful staff and food! 10/10