Hilton Vallarta Riviera All-Inclusive Resort

I tried Sueñan Sushi. The service, atmosphere, and food were excellent. The server recommend a very tasty Japanese Sake. Our server Michelle made the experience great, was very attentive, and gave us excellent customer service.

The service in the Vela buffet is wonderful! Norma, Luis, and Juan are amazing. They’re attentive and so kind.

The Hilton Vallarta Riviera is a solid stay, but it earns its stars through people, not polish. One thing to know before you arrive: the lobby is open air, which sounds charming until you're standing in a long check in line after a full day of travel in the summer heat. It caught us off guard. The lobby itself is on the small side and can feel crowded during peak arrival times. None of that ended up mattering much. The staff, from the front desk to dining to entertainment to housekeeping, is what makes this hotel genuinely special. I've stayed at cleaner, more modern properties elsewhere in Mexico, but the level of care from the people here made it easy to overlook the physical shortcomings. Front Desk Front desk service was strong across the board, but Patricia deserves specific recognition. We didn't have any hotel status, and she never made us feel like it. She was attentive, warm, and genuinely helpful from the moment we arrived, the kind of first impression that sets the tone for the whole stay. Vela Buffet The team at Vela made every meal better. Esmerelda, Adrian, and Juan were all excellent, consistently attentive and friendly. Esmerelda in particular went above and beyond, checking in, anticipating what we needed, and making sure we felt taken care of at every visit. Marquitos at the omelet station deserves a callout of his own. Though he spoke great English. He happily indulged my broken Spanish, talked us through the different options, and turned out one of the best omelets I've had. Small interaction, but it stuck with me. La Luce Julio made this restaurant a highlight of the trip. He was attentive and kind throughout the meal, and he even took the time to hit the number 67 with my kids. That kind of extra effort, going beyond just serving a table, is what turns a good dinner into a memorable one. Entertainment Staff The entertainment team ran a tight, fun program, and Fernando was the standout. He led activities with real skill and energy, stayed friendly throughout, and made a point of practicing his Spanish with me, even though his English was already excellent. It's the kind of small gesture that shows genuine hospitality rather than a scripted routine. Bottom Line The Hilton Vallarta Riviera isn't the newest or most polished property in the area, and the open-air lobby is worth knowing about ahead of time. But the staff, Patricia, Esmerelda, Adrian, Juan, Marquitos, Julio, and Fernando in particular, turned this into a trip we'll remember for the right reasons. Hospitality like that is hard to find and worth calling out by name.

My husband and I spent 6 nights at the Hilton Puerto Vallarta All-Inclusive Resort this past January. We had previously stayed there in May 2025—just 8 months earlier—and because we had such a great experience we returned. We had a truly wonderful week at this beautiful resort. Weeks before our stay, I made contact with Juan Reyes, the Journey Ambassador who assisted us with our reservation on our first visit. Being a Lifetime Diamond Member, he worked hard to assign us the same room we had in May. We thoroughly enjoyed our Enclave Oceanfront Master Suite, and this room was on a high floor with a beautiful view. Juan also assisted us with dinner recommendations and reservations both prior to and during our stay. Juan is an exemplary asset to Hilton, and we were very appreciative of his hard work and positive attitude any time we interacted with him. We spent most of our time at the resort and enjoyed seeing some familiar faces…and meeting new ones! We had interactions with MANY outstanding employees: Ana, Celeste and Berenice (Enclave Lounge Concierges)—Ana walked us from the entrance of the hotel to the Enclave lounge. During our very thorough check-in, she was very inviting, efficient and friendly. She was also responsible for ordering and delivering a flower arrangement to our room that we had pre-ordered. Felipe, Frank, Victor and Keila (Lobby Bar bartenders)--took care of us at various times throughout our stay and made wonderful drinks for us. We were delighted to see Keila again, as she was our favorite person from our first stay….a very hardworking and thoughtful young lady. Sandra and the Main Lobby Concierge Team--delightful individuals who assisted us with changes we made to some existing dinner reservations…as well as providing general information to us. Itzayana provided us with much assistance with tours a few different times throughout our stay. Daniel/Christian, Omar, Mel, Eduardo and Alfred (Pool Food Servers)--extremely busy and accommodating servers who took care of us at the pool throughout our stay. We loved seeing Daniel and Omar again after our first stay….very hardworking, friendly and attentive employees. Daniela (Adults Only Pool Bartenders)--consistently made wonderful drinks and very quick service, despite how busy the pool was. We ate breakfast every day during our stay, and took advantage of the Happy Hour appetizers most evenings. We received outstanding service from Marco (who we remembered from our first stay), Jorge and Diego (Enclave Lounge breakfast servers)...and during Happy Hour from Alejandro and Alex. We loved getting to meet and experience wonderful food from Gaby (Breakfast Chef). On our last day Daniel and I received a very cool rearview mirror hangar from the male breakfast chef (unfortunately I did not write down his name)….he thanked us for our loyalty to Hilton and encouraged us to return in the future. Miguel, Cristian and Julio (Valet)--super busy and very positive guys who helped us on numerous occasions with getting taxis, directions, etc….and Alejandro (Valet/Porter) who brought our luggage to our room upon arrival. We spent a lot of time outside in and out of the pool and were very fortunate to see Pedro (Pool Manager) again. We worked out in the gym almost every day and were excited to see and interact with Wiyo (Fitness Coordinator) again--a very positive and motivational individual in every capacity. Daniel and I took some classes with him at the pool; we learned a lot and had a lot of fun. We also enjoyed our conversations with Bibi in the gym. Judy (Room Attendant) took care of our room most of our stay. She was very thorough and always left us extra towels and visited our room during the timeframe we had requested. We had outstanding dining experiences at the restaurants during our stay, and received exceptional service by Samuel and Carlos at Sunan…Jose and Emilo at Cocomar…and Mario at Vela Hall. Throughout our stay, we were very impressed by everyone’s positive spirits and energy (which is a major credit to the management who has created such an environment for their staff, etc.). You have a beautiful hotel, complete with a FIRST RATE staff. We look forward to returning in the future.

This hotel was a last minute lodging change in our itinerary due to the original hotel not being what we expected. This Hilton did not disappoint. I has all types of activities throughout the day for singles, couples or family. Plenty of bars and restaurants to choose from. Great beach and pool atmosphere for all ages. Vela Food Hall Buffet highly recommended for breakfast, lunch and dinner. The Buffet switches up the menu every day, but you also have the option to visit their dinner restaurants (reservations required). Swim up bar, great pools and crystal clear beach. You can reserve kayaks, at the beach you can rent jetskis from the locals at $120 for 30 minutes, you can also find vendors that have sun glasses or snorkel gear. We booked the Governor’s Suite which was AMAZING and it came with access to the Enclave Lounge where you can have all your meals with personal server and concierge. Shoutout to Fernando, Sergio and Eric at Xiutla Riders PV. Great Rio Cuale ATV Tour, great price, great customer service. The stop at Rancho Mi Abuelo was great, good drinks and reasonably priced. If you can, there’s a great spot at the end of the pools to take a refreshing dip in the river. Highly recommend, can’t wait to come back! I would like to recognize the following staff members for their warm hospitality, work ethic and making us feel at home during our stay. Hilton - Enclave Lounge Celeste, Jorge (AM) y Ana Patricia (PM) Oh my God, Ana has us going back every afternoon for some “Baby Mango” shots! lol Vela Restaurant: Marco, Esmeralda, Rosario y Adrian. Marco de king of omelettes and Rosario was super warm and sweet. La Luce - Gilberto The rest of the staff was amazing as well, wether it was the maintenance guy who cleaned and filled up out jacuzzi, the ladies at the spa, the pool activities guy or the housekeepers, they were ALL great. The GM should be very proud. We will be back next year if not sooner. *Pictures are all from my Iphone