Excellence Punta Cana

In my opinion hotel is 3-4 stars at best. We've stayed at many all inclusives including finest in playa mujeres, but I think I am done with this brand now. The food is OK at best. Nachos were stale, guacamole was runny, home fries at morning buffet was stale, felt the food was not freshly made. The food didn't always come out how it was states on the menu. Steak was not good quality. We upgraded to the excellence club and really did not get many perks from it besides upgraded alcohol, and a 30 min session at the hydrotherapy at the spa. Service at the restaurant is very slow waited 30-40 mins for main course to come out. No live lunch stations around the pool, you had to walk to buffet or go to outdoor restaurant for lunch. I usually like when the servers around the food have a lunch menu and will deliver it to your chair. Was ok this time because we weren't with our kids but if you have kids, they don't want to leave the pool. Daytime was a snooze fest. I never saw any daytime activities going on at all. Very quiet people just sleeping or reading. We are used to a more lively hotel where the entertainment staff walks around and tells you about what's going on that day. Would also like to see a taco cart, food truck, guacamole stand with fresh guacamole being made. Some of the staff do try, others it just seems it doesn't matter if you tip or not still gonna get the same level of service. Housekeeping in the room didn't tend to our outside patio/pool area, didn't remove pool towels, left ice bucket with fruit in the room for 3 days. We are used to shoes being organized, even clothes folded that are left out. Pool tiles in our private swim up room we're broken, someone came to repair them the day we were checking out, but didn't have the proper tools to fix so it still remains broken. Maybe people don't mind this and things like this don't bother them, but this was not a cheap hotel, and we've just experienced better. Pros- we enjoyed the coffee shop, the spice (Asian) restaurant was the best food we had and we did enjoy the private pool suite option. Overall probably will not be back to a finest or excellence hotel

I just returned from 6 days at Excellence. I will start from the excellent car service, included in my package because I booked online. I was greeted at the front with champagne and immediately impressed by the nice people. The check in process was simple and with in minutes I was in my room , the room was clean and well stocked with drinks and snacks. We sat at the main pool each day and received amazing service from Yinouri, she was absolutely wonderful. We would also go to the outside main bar where Diaz was the bartender , smiling from ear to ear he was happy to make you anything you wanted and was extremely friendly. Hector took care of us at the inside bars, great bartender and friendly. All the restaurants were outstanding, the steaks needed to be thicker to cook them right, medium rare. The last and most important thing was the amazing entertainment staff. Shaggy and Blade, made everyday and evening a complete party. The smiles and friendship made the trip extra special. I am going back just to spend time with the staff. This is a great resort to unwind and relax. Housekeeping can not be left out , they did a great job. Everyone at Excellence should be proud of the product they are putting out on a daily basis.

The best all inclusive in the Dominican Republic. This is our 5th time at this location. It’s so clean, the staff is so friendly, and the food is better than anything you’ll eat at a nice place in your city. Pedro the bell boy was awesome and has been for years. Miguel at Mile spa was fantastic after hydrotherapy and so was Gloria. Jesus from las olas and grill in evening was fantastic and helpful. Fadmail from Chez Isabelle was so humble and a pleasure. Never ever had experience. We will be back! These folks go above and beyond.

1st time in PC…The resort is exquisite and the people were amazingly hospitable in every way possible. You are truly treated like beloved family from B your housekeeper, Jorge your bartender, all See and Seas hosts, and especially your butler Osvaldy. Little surprises exclamate your stay like cherries on top of a Sundae!

After 5 trips to Mexico (all really good) 1 excellence 4 secrets we decided EPC it didn’t disappoint really beautiful property with its own botanical garden .the staff was friendly and helpful. The beach was nice but water is choppy and a couple days off limits. Pool was the length of the resort . It is social at one end and quieter at the other food and drinks are good , they could use little more selection of beer and a couple more menu options at spice. I would return and recommend to friends . Yariel ( front desk ) was very helpful and Plato was my favorite waiter