Finest Punta Cana

We came back to the Finest and brought our whole extended to celebrate my Dad’s 70th birthday and don’t have enough good things to say! The staff did so much to make my Dad and us all feel special during this celebratory trip. Specifically - Carlina from concierge services took amazing care of us! She organized the best family meal experiences and hibachi. She was always available to answer all our questions and accommodate our dietary restrictions. She went above and beyond the entire trip to make sure we were taken care of and she made us feel so special! Domingo at the front desk made sure we all had rooms together and provided extra perks when he could! July from entertainment was so lovely and took extra time to make sure the kids had a great time. She was always looking out for them and including them in different activities. Javier was awesome too. Miguel from restaurant management took extra good care of us and checked in with us throughout the trip. Carlos helped organize an amazing catamaran excursion for us. And of course the resort is beautiful, the kids clubs and the best and the we couldn’t get enough of the blob! Such a memorable trip, in part because of the awesome staff!

My family (four of us) went to Finest Punta Cana with three other families, there were 16 people in our group altogether. There was something special that I wanted to do so I reached out to the resort through their website. They put me in contact with Carlina, who is one of the Finest Concierges (and was conveniently located in building four with us). I shared my special request and Carlina instantly got to work on it. She was very responsive to my emails and was able to get everything arranged. It took quite a bit of coordination but Carlina was never deterred and even checked in with us after the event to see how everything went. She went above and beyond to make us feel so special. We had a wonderful time at the resort and loved every minute of it. I would highly recommend Finest Punta Cana (and Carlina!) to anyone.

This is our 4th time at this property. The staff makes us feel like we're family. In particular, Rosaura, checks in on us throughout our stay, even ordering us special in-suite treats and making sure her colleagues check on us when she's on her days off. Dania, is also so thoughtful, remembering our decaf preferences and making sure everything is just so in the Market buffet for us. Robinson makes the best omlettes, and Samuel is a magician at the pasta bar. Saad, the new GM has big shoes to fill after Pedro and Carmen, but he seems to be up for the challenge; he always has a friendly greeting for hlevery guest and all his staff. Yes, the resort is fantastic, but the staff makes all the difference for us. We're always sad to leave, and always looking forward to when we can visit again.

We went to the finest in Cancun two years ago and had such a good time that we decided to try out the Dominican Republic location. The resort here was a little bit newer, and we felt the rooms were a bit nicer as well. The staff was friendly, and all of the restaurants were great. The beach in Mexico is a little bit nicer, but everything else in Punta Cana is top-notch!

We’ve had a terrible customer service experience. Despite months of emails and phone calls, we have yet to receive a refund for the room deposit. It is a scam and truly disappointing. There are many better options in Punta Cana that are both more reputable and respectful of their guests.