Hyatt Zilara Cap Cana

I should preface this review by saying that we are not really the all-inclusive resort types (older, fussy, foodies), and in fact this was our first and probably the only time we will go to one. Having made that disclaimer, I believe our experience and observations may be very useful to others considering this kind of vacation. The grounds are beautifully landscapped and immaculately maintained. This Hyatt has both an adults only and a family resort side by side, which extends the choices for adults who can take advantage of either adjoining complex. Interestingly, the family side was much quieter than the all-adult side--fewer or no loud music speakers and much, much quieter at night for dinner. There are numerous restaurants, cafes and bars on both sides. While the quality of the food varied somewhat from restaurant to restaurant, all tried very hard to please. It would be hard not to find menus to suit almost every taste. The staff are truly exceptional across the board. Friendly, helpful, and just an amazingly positive group of people whose attitudes exude pleasure throughout the resort. We had occasion to need the resort's in-house medical staff once during our stay, and the attending doctors were outstanding. The management is also very attentive. They comped us use of a cabana for our last three days, apparentlhy as a result of the brief period of illness we experienced. At a slightly higher cost, Hyatt has what they call a "club level." which gives you access to several restaurants and a lounge that is only available to club level members for breakfast and lunch. There are many daily activities and nightly shows which, although we did not take advantage of them, were clearly professional and quite popular. One of the resorts online websites said "club level" also gave you access to fine wines and premium liquors at the all-inclusive club level price, Apparently, that is no longer true with respect to wine. The resort has a "house wine" of each major variety that is included, but it is almost undrinkable if you are a wine lover at all. You cannot buy a glass of the very fine wines listed in their wine list. You must buy a bottle which are at highly inflated prices. This felt like a bait and switch to us, as we are primarily wine drinkers, rather than cocktail or beer drinkers. In summary, we concluded that this Hyatt Resort probably rates among the best for those individuals who are seeking an all-inclusive adult only vacation experience.

This resort is by far the best resort I’ve ever been to. The entire staff is all class, the activities team, Deomedis, Bryan, Miguel, Amato , our butler Adrian…. Top notch, Willi security at the club pool.. such a kind man…and we are so grateful for the opportunity to visit for our second time…. We feel like the staff is our family when we are there! The beauty, the food, the drinks and entertainment….. you really never want to leave…. Thank you all for so much fun!!

This is a very nice, clean, well-managed property. The staff was wonderful and the quality of the food and entertainment was better than any other all-inclusive that I've been to in recent years.

The property is amazing. The staff is amazing and very helpful Property was clean with many choices if food and activity.

This is our 2nd year in a row that we have been to the Hyatt Zilara in Cap Cana. We love it there for so many reasons. The people are friendly, the food is exceptional (try out the Steak House and the Mongolian restaurants -- they are special!!), and the club level pool has great service and a nice quiet atmosphere. And you can still get over to the party atmosphere at the large pool next door. We have always gone to Hyatt and have not been disappointed -- this one rates #1 for us. Special shout out to Wilem, Jose (at the pool) and Yenni (concierge) for all their help!