Hyatt Zilara Cap Cana

We had a wonderful family holiday! We enjoyed a fun and relaxing time taking advantage of both Zalara and Ziva amenities. Our rooms were perfect to accommodate our family with adult kids!

This was our first stay at this resort, which was recommended by friends, and we had a wonderful stay. The hotel and grounds are very well maintained and the staff is excellent throughout. The room was spacious and very comfortable. Overall the food was very good as we dined in restaurants on both the adult and family side of the resort. I highly recommend the cerviche at Shudders Beachside and our favorite meal was at Waves Steakhouse. There are plenty of activities throughout the day if you are so inclined and the gym is spacious and had all of the equipment you would need. The staff went above and beyond during and after our stay. The servers at the pool and beach were very attentive and the restaurant teams made sure that meals met our expectations. A specific acknowledgment to Franklin Collado who assisted us in locating a bracelet that my wife lost at dinner on our second to last night. After realizing that it was missing, we contacted the hotel and provided a picture of the bracelet, which they identified within a day. Franklin worked with me to complete the necessary shipping documents and supporting paperwork and we received the package ten days after leaving the resort. Overall we were extremely pleased with trip and look forward to future visits.

Hyatt Zilara Cap Cana is a 5-star adult only all-inclusive resort. the food and drinks are exceptional, the rooms are beautiful and the staff warm and helpful. We first visited in August of this year and when our December plans fell thru we immediately booked Zilara Cap Cana for a repeat visit. A plus is the Ziva Cap Cana next door. it's a family all inclusive that guests from Zilara have access to. We had an ocean front room and watched the sunrise every morning. we truly felt blessed.

This was our third time at this resort, and once again it exceeded expectations just like the previous visits. The staff truly make the experience memorable, and we’d like to recognize several individuals who went above and beyond: Reservations & Check-In: Lia in reservations and Cierra at the front desk ensured a smooth arrival. Club Bar: Jonathan, the bartender, provided excellent service and hospitality. Blind Butcher Restaurant: Christian, the sommelier, offered expert wine guidance, while Fernando impressed us with his mixology skills. Meeting Executive Chef Juan Carlos was a highlight—his talent and presence were remarkable. Jairo also deserves special mention; he waited on us twice and delivered outstanding service. Club Pool: Beatrice was attentive and helpful, and Alfonsina was equally wonderful. Overall, the team was exceptional and contributed to another unforgettable stay. The only disappointment came at Moments Sports Bar, where the manager, Tolentino, displayed poor customer service, his attitude was unprofessional and left a negative impression. Fortunately, the bartenders Natasha and Llaneli were fantastic and deserve recognition for their friendliness and professionalism. This resort continues to deliver an outstanding experience thanks to its incredible staff. While management at Moments Sports Bar should be reviewed to ensure consistency, the rest of the team made our stay truly special. We look forward to returning again!

We had the best time with our family at Hyatt Zilara Cap Cana! Larisa, our butler, and Adrian, from bell services, went above and beyond to make sure our stay was exceptional! Food was delicious, drinks were great, and we loved our room too! We will definitely be back!