Hyatt Zilara Cap Cana

I had a great time, the food was excellent, the service was impeccable. Very clean. rooms where nicely sized with all the amenities you would expect. Staff was super friendly and accommodating. Special shout out to two staff members in particular who greeted us with a smile and were engaging. Antonia and Viorkys who worked at the Bongos Bar. Thank you for making my 5 days on the island so worth while. Hope to see you again. Sincerely yours, Enrique Ramirez Ramon Ponce De Leon Guillaume

We brought a group of more than 300 associates to Hyatt Zilara and Hyatt Ziva Cap Cana for a five-day incentive trip, and the property delivered on every level. Start with the staff. From arrival through departure, the team was warm, genuinely welcoming, and quick to say yes. Our associates commented on it constantly — bartenders who remembered their drink order, housekeeping who went out of their way, front desk agents who stayed patient through a large group check-in. That kind of consistency across hundreds of guests doesn't happen by accident. The resort itself gave our group room to spread out and plenty to do — beautiful beachfront, multiple pools, a great spa, and enough variety between the Zilara and Ziva sides that everyone was happy. The food genuinely exceeded expectations. Across the specialty restaurants and the buffets, the quality and variety held up for the entire stay, which is rare at any all-inclusive and rarer still with a group our size. As one of the event planners, my highest praise goes to the resort's events and banquets team. They were responsive throughout planning, flexible when we adjusted on the fly, and executed our functions exactly as we designed them. Our local vendor partners were equally strong — AMSTAR handled ground transportation for a large group seamlessly, D F PRODUCCION DE EVENTOS brought amazing talent and decor, Creative Punta Cana further brought our décor concepts to life beautifully, and Dirty Diamonds kept our associates on the dance floor all night. If you're evaluating Cap Cana for a large incentive program, this property should be at the top of your list. If up to me, we would return without hesitation.

We had the best experience at Gabriella’s with Leandro! He was so nice and funny and really made our night. On top of that - he makes a delicious espresso martini! 10/10!

leandro is the best at the lobby bar!!!

Hands down the most beautiful Zilara property I have stayed at! The hotel staff is amazing and we loved all of the different dining options that you could choose from. We did not have a bad meal our entire stay. My husband and I reserved the king swim up suite. The room was wonderful. Very spacious, and I loved the outside patio with the large chair, and two loungers. The only reason I would not reserve this room again is because there is no way for the pool servers to serve you drinks. Room service only provides beer. So if you don't want or don't drink beer you have to walk to another bar to get a drink. That is not convenient. If you want quiet, secluded, and peaceful with no drinks this room would be perfect for you! Staff shoutouts: Leandro, Marilyn, and Meybe at Gabriella's lobby bar were the BEST bartenders on the property. Calling them bartenders is almost an insult. They are mixologists. Watching them craft so many different specialty cocktails so quickly was a show in itself. They were all quick with suggestions, very attentive, and so much fun. Marilyn makes THE BEST passionfruit mojito! At the pool bar Leorey, Georges, and Francisco were a lively bunch. Just as quick with a joke as they were with their service. Never a long wait, even with the hotel at full capacity and every single person seemingly in the pool. My number one pick for the BEST employee on property would be Leiny at the Pier buffet. My husband and I were sat in his section on the first morning, and his level of service and attention to detail blew us away! We were getting fine dining level service at a buffet! We enjoyed his service so much that after 2 days with other servers we started requesting to go back to his section. Plates were cleared right away, drinks refilled at the half way mark, and anything you asked for was brought immediately. My husband spilled my coffee sitting down at the table, and I had a fresh cup and the mess cleaned within 30 seconds. I ate oatmeal every morning and Leiny made sure that I had enough raw brown sugar stocked in the sugar caddy. When Leiny wasn't busy waiting on his tables he was inspecting all of his silverware and glassware to make sure they were clean and spot free, and that every empty table in his section was set up properly. I absolutely loved seeing someone take so much pride in their work.