We went to Hyatt zilara for 5 nights and I have to say I was impressed our club oceanfront swim up suite was gorgeous, beautiful view of the beach. The overall grounds of the place were beautiful, and very clean. The restaurants were delicious. I have been to many all inclusive and their food was by far the best, not one bad meal. We went to Hyatt for my daughter’s 23 rd birthday and every person we encountered made it extra special for her. The employees were wonderful, kind, hard working and always smiling. Before arriving I had a wonderful concierge assist me with all my needs such as upgrading my room, booking my cabana, and sending a birthday cake/ card to room. She also called me directly on phone to address and assist with anything thank you Diana. Secondly our room came with a butler Eli he was great as well, he assisted us with anything we needed, checked on us more than once daily and always managed to make us laugh. And the activity crew was great as well wander, Bryan and Amado they were always full of life, laughs and very friendly. They definitely were good at convincing me to participate in many activities. Activity crew also went out of their way singing happy birthday to my daughter at pool with small cake. Before we even left we were already talking about how much we loved it there and can’t wait to come back.

This is by far the best hotel in Punta Cana located in Cap Cana … the hotel is beautiful and super clean, we have come to this hotel again because we love it- all of it the food the drinks the people and that is what makes this such a great hotel .. the people are awesome.. we love them .. Carlos Rosario, Enger Luis Miguel, Santo, Diocedys, ramon, francisco, Franklin, Charina, John Birto, Wimar, Lelis, Alberto, Jean Carlos, Jose de Waves, Willin, Amado thanks to all of these people that our trip was fascinating and we keep going back and didn’t even want to leave !

I’ve been to more than 18 all-inclusive resorts across the Caribbean and Mexico, and the Hyatt Zilara Cap Cana is now my #1 resort, with Secrets Maroma Beach being a tight close second. We just returned from our trip where we booked a club level, ocean view king suite for 5 nights. Andrew was our amazing butler, always on call for anything we needed and someone I now truly consider a friend. I miss him already! The service all round, from every single employee, was TOP NOTCH. The way Hyatt treats their employees here makes me proud to be a World of Hyatt member. Yes, book this resort right now (and check out the water park) you will not be sorry. Spring for club level if you can. Having access to the club pool (shout out to Willin G- nicest guy ever, and the entire staff at the club pool!) and lounge (fantastic service and drinks from Antonia and Deborah), is great. Plus the club lounge makes regular strength beverages and has tasty snacks available all day. I recommend bringing your own refillable tumbler so you can grab a drink and take it with you to the pool. The food everywhere here is 5 star delicious! And I’m not easy to please when it comes to food. Oscar at the Pier restaurant waited on us several times, and always with a smile. The ladies at the host desk also always greeted us with a smile. There were so many outstanding members of the staff, I’m just sorry that I couldn’t get all of their names because they truly deserve to be recognized. The staff here pays attention, and works to anticipate your needs. Reviews can’t do this place justice. There is always something for you to do should you want to take a break from the pool or beach. They have a robust activity schedule; I recommend checking out the nightly entertainment for sure. I plan to comeback next year, if not later this year if I can.

From the time you step out of your vehicle you’re treated like royalty. This was our first all inclusive vacation and are already planning our next trip to Hyatt Zilara. There’s a variety of activities, restaurants, pools and entertainment. Our favorite people were Carlos at The Pier buffet, Jose at the VIP pool, Manuel poolside entertainment & activities, and Larisa did a great job providing butler services.

By far the nicest resort we have stayed at in the Caribbean . Rooms were clean, staff was attentive and helpful. Food was better than expected. A five star resort!