Hyatt Zilara Cap Cana

All I gotta say is wow! The property is gorgeous and well kept. The food is diverse and quite good. You build relationships with the staff because the resort offers many activities, games, and water exercises. Alfred is such a joy and enhanced our experience greatly. Manuel was a lot of fun during the evening shows as well. There is a focus on health, fun, and your privacy. The professionalism, attention to detail, and overall service provided was incredible.

My review will follow as most others. This was our first time traveling out of the country or doing anything all inclusive. To say that the people at Hyatt Zilara exceeded any expectation we had is a massive understatement! This place is fantastic. The rooms, pools, view, everything was great. The employees are what truly set it apart though!! All are welcoming and ready to assist in any way they can, but a few made us feel like family. Juan, Deyinira, Ignacio, and Marco really made this experience something magical for us. Luis was our butler for the stay and he was super helpful and attentive. He checked in with us in person everyday, and did a fantastic job helping our stay go smoothly. The drinks are all on point!! The activities were fun. We played bingo one night and hot potato in the main pool. There were a lot of other things to do we just didnt. I came with low expectations on the food from things I've read about all inclusives. It was definitely a hit or a miss depending on what we got. The buffets were by far our favorite place to eat. They have so many options and you can order things cooked fresh for you too. I've been back home for about 5 days and can't quit telling people about our trip! We're planning our next stay in the spring sometime, and I CANNOT WAIT!!!!!

Returned one week ago from our fifth visit to Hyatt Zilara Cap Cana. It is our favorite resort in Punta Cana and it did not disappoint. We had requested the wonderful Larissa as our butler once again and she met us in the Bongos Club Lounge. It was like being met by an old friend. She was so helpful during our stay; checking in on us every day and doing everything she could to make our stay memorable, including champagne and cake for our anniversary, getting cabanas for us, and arranging a late checkout. Speaking of Bongos – a special shout out and thank you to Gleny, who helped me extend our stay for a week. Gleny helped me reach the local Jet Blue office to change my flight and also managed to get me a cheaper price for the extra five days. The Club Lounge is a great place to get a quick bite or drink, or for an air-conditioned rest during the day. Bongos is a few steps down from Deja Brew Coffee Lounge, where you can get your favorite sandwich, pastry, latte or ice cream. Thanks to Nicauris and Bacilia, who made some delicious Frappuccinos and arranged a sandwich box for me to take for my plane trip home. I had a late flight and really appreciated not having to eat airport food. We stayed in a Club Master Suite Room in Building 6, which was absolutely beautiful. We especially liked the location, as it was very close to the entrance to the covered walkways that lead to the restaurants and Bongos (it rained briefly a couple of nights), and is a quick walk to the Club Pool (we could wave to the bartenders from our balcony). The Master Suite has a large bedroom with lots of storage space; huge bathroom with double sinks and soaking tub; and a huge shower. Love the fact that there are two TVs and a nice sitting area; and the view from the balcony is spectacular. We ordered room service a few times. Delicious salmon and burgers for dinner; and a romantic breakfast – fresh fruit, champagne, rolls, etc. Really great service from Jhoenfry and Juan. One of the benefits of Club is the Club Pool, which is quiet and has great service. It’s the first place we visited after checking in, as our room was not quite ready. When we arrived at the pool area, we were just in time for a drink in a fresh coconut. As soon as we walked towards the bar area, we got a huge hello from Wilen, who remembered us from our last visit. He even remembered the area we prefer to sit in, and he made sure each day that we were comfortable. It was so good seeing the usual crew -- Roberto, Miguel, Junior, Jose, Juan B (love his special drink!), and the lovely Alfosina, Maira and Francisca, who couldn’t do enough to make sure our vacation was special. Our cabana came with a bottle of champagne and a picnic basket. We stayed at the pool area most days – ordering pizza from Prontos. I think that one of the nicest things about the club pool is that you tend to see the same people every day and make new friends at the swim up bar. Meals at Zilara are outstanding. Breakfast at The Pier is the best I’ve had anywhere in my travels. Kudos to Anthony, who turns Eggs Benedict into an art form, and our waiters, who remembered I like my coffee with mucho leche! What I love about this buffet is that everything is served to you from behind glass. We had breakfast at Shutters a couple of times – it is very relaxing to eat facing the ocean and Raimy took good care of us. And we tried Chinola over at Ziva, which was also delicious and healthy. As it was off season, The Pier was undergoing some renovations for a few days, so we visited the Mercado buffet at Ziva a few times, including Seafood Night, which was delicious. Restaurants – Our favorite restaurant is Brando’s – we ate there twice. Adonail took very good care of us. Highly recommend the Fois Gras Miscuit (ask for two pieces), the Duck Magret, and the Beef Tenderloin. My boyfriend’s favorite is the Mongolian Grill at Tempest Table (Ziva side) where you choose your own meats/seafood/vegetables/pastas and watch them cook it with your favorite sauce on a giant open flame grill. At Journey’s Indian restaurant, I highly recommend the Butter Chicken and the garlic and butter naan! Felix, the Director of Food & Beverage, had the chef (who is from India) prepare us a tasting menu. We felt very honored to be able to try small portions of foods we would not ordinarily have ordered. Everything was delicious. Our final dinner was at Noodle and Thread (Ziva). Our waiter was Yasser, who really gave us exceptionally attentive service. When he heard it was our last night, he had Jesus Vazquez come over and prepare a special pasta dish in a large wheel of cheese. It was delicious, and I hardly had room for my lasagna entrée, which I look forward to on every visit. The Lazy River in the Water Park is always a must for us; and we walked on the beach a few times, stopping to play a few games of cornhole. The ocean was not swimmable, unfortunately, and although they have a large net a few hundred yards out, it wasn’t enough to keep out the sargassum. Hopefully it will be better when we return in December. The animation team at Zilara (Dio, Amato and Miguel) was everywhere – I am afraid we are not great participators, but they did keep trying! They were loads of fun to talk and joke with every day. I did go to arts and crafts a few times, making a cute little figurine and small handbag. I missed make-your-own hat day, but Manuel gave one to me the day before I left. All in all, Zilara is outstanding and in my opinion, the finest resort in Punta Cana we have visited. The security of a gated community, and its 20-minute proximity to the airport makes it even more deserving of the #1 TripAdvisor Traveler’s Choice award it won this year. Its pricing, however, is not for the faint hearted, but it is really unmatched in service and ambience. December can’t come soon enough!

The Hyatt Zilara is a top notch property! Not only is it beautiful, it’s clean, the service is wonderful, and the food & drinks are high quality. We stayed in the club level. Jose at the club pool bar made amazing drinks! Junior was so attentive in getting us set up at the pool and making sure we had proper towels and umbrella shade…and then add in Alfosina and her wonderful poolside service! We had breakfast every morning at Shutters and Juan & Jordanny made that experience one of a kind! We lounged a lot, but also had fun with poolside activities that Alfred made interesting! One more thing, the spa is an experience you shouldn’t miss! If you’re thinking about booking a trip, do it!

Staff was amazing and service excellent! Jose,Junior,Alfred,Alphosina, Maria, Francesca,Juan, Franny,Jordanny,Michalenia, Eduardo,Wilien,Emanuel all of these are wonderful people and took great care of us.