Hyatt Zilara Cap Cana

This facility is the absolute worst We are in a room directly above the stage. I told the guy showing us our room that I did not want to be here because I didn’t want to hear the noise. He flat out lied saying once the heavy door was closed you couldn’t hear. I’m currently being blasted with loud music. There was an emergency our snorkeling trip. instead our “captain” informing us folks in the water, he tells us all to move so he can turn the boat around and leaves 30 people out in the water for 1.5 hours. They tried to get us to board another boat to get back to the resort but all our belongings including room keys, purses, phones etc were on original boat. So we sat in the water, cold, hungry and getting sunburned. What major resort doesn’t have an emergency plan in place? We had two banquet dinners here. Food was absolutely gross. Do not book here

Zilara Cap Cana is without question an absolutely beautiful resort. Pristine beach, immaculate grounds, professional and friendly staff, spacious rooms with all the bells and whistles. The housekkeeping staff went above and beyond, though at times a bit *too* above and beyond (for instance, prematurely removing utensils from the room that we still needed). The food was underwhelming (and often either over or undercooked), at best. There are plenty of lounges by the pool, but good luck finding one with any shade. Yes, you can ask for an umbrella and maybe they'll bring you one. The evening entertainment shows were child-filled and very loud. We attended two events that were particularly nice: the cocktail making class (mojitos and margaritas), and the chocolate truffle making class. The One Eyed Cat martini bar was exceptional. The Zilara app, which is supposed to be one's conduit to the entire resort, is unreliable and not terribly helpful. In order to get the full experience of Zilara CC, though, it seems one must be in the club-level rooms, which I was not.

We had a great day at this resort. Thank you to Wilfred for an awesome workout class!!!

Had a great time. Manuel from the entertainment group was a blast. Food was outstanding. We stand in the club level and Larisa took great care of us checking in with us daily. Highly w

Most wonderful, kind, hard-working employees. You rarely had to ask….they just knew when to help. I surely hope that they are paid well because they deserve it. Activities were fun and food was awesome. Love the afternoon outside buffet. I can’t remember many of the kind people, but here are a few that I’d like to mention. Myrenny at the pool—always smiling and did whatever we asked of her. Diomedes in Activities-Hard-working, personable, great sense of humor. Guantenay and Carlos at the buffet-Before we even sat down, they would have our drinks on the table for us. Graciously assisted our friend who uses a wheelchair. Excellent service! The girls at the coffee shop in the lobby-Always pleasant and quick with the orders. Manuel-Wonderful and funny. He loves his job!