Hyatt Ziva Cap Cana

Our family of four with boys ages 12 and 10 visited Hyatt ziva cap Cana in Punta Cana. We had a terrific stay over our 8 days and 7 nights. The staff was very good with accommodating every or anything we needed. From the waiting staff all over the resort from the coffee bar , to the pool bar and restaurants made sure you were taken care of. Geremy took care of us most of the week by the pool by by bringing us drinks and was over accommodating anytime we asked for anything, so that made a lot of the week good with drinks flowing with a great smile on his face. Onto the entertainment crew which also was phenomenal. CHAEL in particular changed both KD our boys weeks with basically including them in everything as if they were little brothers to him and the week just got better from there. From getting them involved in beach volleyball, to games by the pool, shuffleboard, and then to include our kids favorite BASKETBALL, needless to say they were hooked then. Even saw us a couple times at night at the entertainment shows and stopped to even watch some of one of the playoff basketball games with us for a short minute here and there. Thank you HYATT ZIVA CREW for making our vacation spectacular and we absolutely would revisit your resort.

Cafe Repulic was awesome there hospitality is first class. Yessica the manager was very accommodating and pleasant.

I travel frequently and have had the opportunity to stay at many luxury destinations around the world. However, some places provide luxury, while very few create a feeling of home and luxury, Hyatt Ziva is one of those rare places. Since 2021, my family and I have returned twice a year to either Hyatt Ziva or Hyatt Zilara, and this time we visited Hyatt Ziva with our children. The reason we continue coming back is simple: this is home for us. The level of service, hospitality, and genuine care from the team is something that is very difficult to find. We are not treated like guests, we are treated like family. I want to recognize the incredible leadership of Pedro Tomas and Darling Mendez for creating an environment where excellence is clearly part of the culture and for always making us feel welcomed and valued. A special thank you to our friend Chef Tiago Aceituno, who always goes above and beyond to make sure our family has everything we need, and who has become much more than a chef through the meaningful conversations we’ve shared over the years. Chef Oscar at the French restaurant always provides outstanding recommendations and an exceptional dining experience, along with Jaime, who consistently delivers excellent service. George from Mercado and Chef Christian were absolutely amazing as well. Mariely made every breakfast special she already knew my vanilla latte before I even had to ask. Those details matter and create unforgettable experiences. Tolentino and Juan at the Sports Bar are hands down among the best bartenders anywhere. Their energy and service are exceptional. Chef Juan Carlos and Pedro at Blind Butcher gave us an incredible dining experience. If you’re visiting Hyatt Ziva, the Blind Butcher experience is a must. The food, atmosphere, entertainment, shows, dancing, and singers were all top-tier. The entertainment team as a whole was fantastic and brought amazing energy throughout our stay. A huge thank you to our butler Elvis, who made everything effortless. From dinner reservations to coordinating our late checkout and luggage pickup, he handled every detail with excellence and professionalism. Coffee Republic became one of our favorite afternoon stops , our daily coffee experience was a complete Boom 💥 every single afternoon. The gym is spectacular as well , modern equipment, exceptionally clean, and maintained at a very high standard. To my friends at Hyatt Ziva: I give you an A+++ rating. We have visited many luxury properties around the world, and you are doing things the right way. Excellence is not just about beautiful buildings — it is about people, culture, and creating experiences that make guests feel like family. Thank you for continuing to make this place feel like home. We are already looking forward to coming back — Edwin Morales & Family

I arrived at Hyatt Ziva Cap Cana on Thursday, 5/21, and although we had a bit of a hiccup during check-in, the staff absolutely made up for it once I voiced my frustration. The next afternoon, two members of the concierge team — Edgar (the tall Mexican in the red shirt) and Mr. Arteaga — personally met with me and apologized for the check-in mishap. That level of attentiveness really stood out. Ziva Cap Cana is definitely one of the most beautiful hotels I’ve stayed at in the Dominican Republic. I had an ocean-view room that also overlooked the gorgeous resort grounds. I upgraded to a club-level room, which came with great perks including private club-access areas and à la carte breakfast and lunch. The service at Chinola restaurant was truly amazing. Franny, Jerry, Jose, and Nazario were all fantastic — super attentive, professional, and welcoming. And if you’re into fitness, this is absolutely the place for you. The gym is not only the BEST hotel gym I’ve ever seen, but honestly one of the best overall. The facility is state-of-the-art with top-notch classes. During my short stay, I took Pilates, Functional Fitness, and TRX classes — all were fantastic. Insider tip: get there early because the TRX spots fill up quickly! Afterwards, stop by the smoothie bar in front of Tempest for the perfect post-workout treat. The pool and beach staff were also incredibly attentive. You barely finished a drink before they were asking if you needed another. And if you ask nicely, they’ll even get you a fresh coconut — nothing says vacation like relaxing with a coconut in hand. This hotel definitely isn’t inexpensive, but you truly get what you pay for at Ziva Cap Cana. It’s a luxury experience that’s absolutely worth it. Also, shoutout to Raimy and Andy, the bellhops, who never once complained about my overweight luggage! And a special thanks to Domingo for taking the time to listen to my concerns on night one. Overall, it was a fantastic stay, and I’m already looking forward to coming back.

Our family had an amazing stay at Hyatt Ziva Cap Cana and honestly exceeded our expectations for an all inclusive resort. From the moment we arrived, the staff made us feel taken care of. Huge shoutout to Axiel at the front desk for going above and beyond and making everything smooth from check in to departure. The service throughout the entire resort was consistently excellent. Staff members were gracious, attentive, and always around if you needed anything. The property itself is not overwhelmingly large, which we actually loved because everything was spotless, easy to navigate, and extremely well maintained. Housekeeping was also outstanding. Rooms were cleaned daily, and then staff would come back again at night to restock towels, drinks, and anything else needed. Our room was also very spacious for a family of four. We stayed in a room with two queen beds with our 5 and 2 year old, and it never felt cramped. The balcony was a really good size as well. We paid extra for the upgraded view and it absolutely did not disappoint. A lot of times paying extra for a “view” at resorts feels like a rip off, but this one was 100% worth it. The food was one of the biggest surprises of the trip. Unlike many all inclusive resorts, the quality here was genuinely very good. There are five restaurants on the property and every meal we had was enjoyable. The resort is also connected to the adults only side, which gives you even more restaurant and bar options, although we did not get to explore much of it because we were with the kids. Even the in room service was impressive. The menu is smaller, but that actually worked in its favor because everything tasted fresh and well made. They would even bring milk and cereal for the kids on demand, and room service was always extremely fast. The drinks were also surprisingly good and not overly watered down like many resorts. They definitely got the job done, especially the cocktails from the cocktail bar menu. The cocktail bar itself was excellent, and the sports bar was a great spot to watch the NBA Conference Finals at night. Pool and beach service were top tier. There were servers everywhere checking if guests needed anything. Lunch by the pool every day was one of the highlights of the trip with fresh coconuts, grilled food, burgers, and al pastor tacos. They changed the menu daily, which kept things fresh even during our Sunday through Thursday stay. The beach did have a decent amount of seaweed during our visit, which may just be the time of year in May, but the resort staff constantly worked to clean and manage it, so it never became a major issue for us. For families with kids, this resort is unbelievable. There were nonstop activities throughout the day including slime making, coconut painting, coloring, games, and an awesome water park. They also have a dedicated indoor kids playroom, which was a really nice touch. Our boys had an amazing time the entire trip. The gym facility was also impeccable. I unfortunately did not get a chance to use it, but it looked incredible. One of the coolest parts of the trip was doing our annual family photos at the resort. We paid $325 for 20 edited photos, which is significantly cheaper than back home in the U.S., and the quality was honestly incredible. Hector absolutely crushed it. Our kids were not exactly cooperating at first, but he made the session fun and captured so many candid beach shots that came out amazing. If you are traveling to Punta Cana with kids, I highly recommend this resort. Between the service, cleanliness, food, family activities, and overall experience, it was absolutely worth it.