Hyatt Ziva Cap Cana

We've travelled to many resorts across the carribean. Hyatt ziva cap cana was a gorgeous property with excellent food, service and well appointed rooms. The beach was very wide and great but the water had a sea wall about 50m from shore. It created a calm barrier but also collected a lot of seaweed. The buffet was very good with someone manning all the different stations making it cleaner, more sanitary with customized service but a bit slower. The water park was very nice and felt very tropical. The slides were great, not slow or just an after thought but very well done with the lazy river. Work out facilities were very nice. Lobby was gorgeous. Everything was fantastic. All in all 9 out of 10 for this property!

We spent last week at the Hyatt Ziva, and I understand the hype. The resort is beautiful and well maintained, our grand master suite was enormous and well appointed (except the shampoo, conditioner and blow dryer were terrible!) and the staff was very friendly. The resort was sold out and there was no chair game--plenty available at both pools even at 9 am. The food was the best we've had at an AI--not great, but consistently good (though, I wouldn't order steaks anywhere--very tough). I highly recommend going, and we'll definitely be back though there were a few misses this trip to be aware of when thinking about coming here. (1) I see no point for the butler. While nice, they couldn't explain what their role was and didn't seem well informed (for example, we tried to go to Journeys one night and it was closed. We asked our butler if it'd be open the last night of our trip. He assured us it was, and would let us know if that changed. We accompanied our teen and her friend to Chinola, and had an appetizer while they ate, then walked over only to find Journeys closed for the second night in a row, as was Navigator which was the only other restaurant we'd not yet tried. Beyond disappointing.). (2) Mosquitos are bad. We had a cabana at the club pool most days, and in the morning, swarms would arise from the towels. By the last night of our trip, I had more than 20 bites. We said something to the pool butler, and he said they would spray but this never improved. (3) Hyatt does nothing to police Senior Spring Break trips, and seems to actively encourage these large groups coming. The amount of underage drinking (and I'm talking under 18--we watched groups just pass around the same fake ID) was insane--we had to leave bars and restaurants because it felt more like a frat house--so loud and obnoxious. It didn't ruin our trip, but definitely negatively impacted it; we watched two families leave Tempest before ordering due to the noise from these seniors. We would have done the same but had already ordered before they came in. (4) I didn't think the breakfast buffet was very good and it became tedious eating there each day. We finally figured out you could order off menu at Chinola (the written menu did not appeal at all), which was 100% times better, but on the app it said Navigator was open for breakfast. It should be. I don't enjoy buffets for any meals and the lack of a standard sit-down option seemed a big miss; (5) my teen really wished they had a sweet shop like they have at Ziva Cancun (we saw a pop up on their social but never saw it our entire trip). This seems like a lot of critique, but I want to emphasize that we loved the resort. Just some seemingly easy things to fix that would make it go from good/ great to truly excellent.

The location is so close to the airport - makes for an easy travel day. We enjoy this property not too big - not too small. Traveling with a young child this property meets all the needs - kids club - pools water park - kids menus. The property is secure from outside vendors that eases the stress level on the beach. Good pools ( although heating them would be great). We have been going to Zilara/Ziva since 2019 - still #1 on our list!

This was an incredible trip. The property is perfect for families. My two year old had an amazing time and my 8 month old was very comfortable. They have bottle washers, drying stands, distilled water, and cribs in our room before arrival. We enjoyed it so much, we booked again for next week while we were at the resort. Highly recommend you visit!

The overall experience was nothing but fantastic, from the staff to the food and the resort!