Hyatt Ziva Cap Cana

Great resort & Hernandez was the absolute best!

Great experience! Highly recommend! Hernandez was amazing!

So our stay at Hyatt Ziva Cap Cana was AMAZING! So we went for my wife’s birthday end of May through early June and it was my kids first time out of the country, I wanted to surprise my wife while there for her birthday so I reached out to the hotel via email and later found out that it’s better to use WhatsApp, Dianna Arias was who responded to me from the concierge team and she was amazing, she assisted with coordinating the room decorating through Flowers by Yakuko and it was an amazing surprise. The staff members that knew about it made sure that she was celebrated. Isabel from the concierge team was amazing in assisting with surprise gifts I wanted brought to my wife at different times of the day who also coordinated with the manager at Waves which also was an amazing restaurant. Hands down The Navigator was the best restaurant we experienced while there and was least talked about in reviews online. It’s good for quick lunch orders, but the steak for dinner was better than Waves in my opinion. We were on the Ziva side being that we had the kids, but we went over to Zilara side at night to hang out once the kids were sleep. The shows were good also but the Michael Jackson show was the best. At the end of one of the shows Amado the Entertainment Manager assisted with another birthday surprise and even brought the crew out to the stage and my wife dance with them after they quickly taught her a dance routine, she was embarrassed and excited at the same time. Noodles and Thread was a good Italian restaurant where Jose was our waiter. He invited us to come out and ask for him and the service was better than expected. I have to say going to the buffet for breakfast and lunch was a treat as well, dealing with Fredo and Santana (waiters)  Deyvi was our favorite bartender, once he makes something for you he gets it right every time, Lemuel Santana was great at checking in with us every time we saw him just to make sure we enjoyed ourselves and were having a great time. The resort is beautiful and the food was good, and the most slept on place there, The Navigator was great, not many people speak about it in the reviews but it’s a must for dinner, Alexander the bellboy recommended that to us as he took our bags for us to settle in. I believe it was the staff that made our stay what it was, I’ve been to many nice places and the staff doesn’t always fit the place or the price of the experience but here the staff is what created the experience and we’re definitely going back next year. If you are looking for a small resort with a huge experience. This is where you wanna be. Hyatt Ziva Cap Cana.

I want to give a special thanks to some Hyatt Ziva employees that went above and beyond, during our stay, July 17-22 The first one is is a woman (I do not remember her name) I do remember she said she was the captain of El Mercado. I was wondering why dominican food was not served that night, I was looking for dominican food, like sancocho I mentioned to her. She said hold on let me check if we have any in the back. When she came back she said we don't but the chef said he can make it for you tomorrow night. I asked, REALLY the chef would do that for us? She said of course and asked what time will I be coming for dinner? I said 8:30pm. I went the next night and some employees already knew we were there for the sancocho. Thank you El Mercado captain. Someone else I forgot to mention, and happened to see her this year too was Diana, she did the omelettes. She always has a genuine smile on her face, that's something everyone should learn from her along with her kindness. Another employee was Jhuan doing crepes. He is so polite and likes what he does. Thank you to those 3 employees! CONS: There is an employee on the swim up bar, very arrogant, I remember him since last year and when I saw him this year and had interaction with him again I can't believe he still is there. He serves the front of the of the pool bar where the ice cream machine is. His name starts with a G, he is kind of shorts. While I was waiting to order I heard him say some remarks to kids ordering Ice cream again. I ordered a coconut and he seemed bothered whenI asked he said , "Are you asking for a coconut, because that what that line is for?'' I said, "I am". That same day my kid wanted ice cream for the ice cream machine and he said the machine shuts off at 4pm. Then he started complaining to other employees about when he leaves one day he will take some machines with him, because those are his. He is very rude to every visitor there and seems employees just stay silent.

Not worth the price tag. Check in experience was very poor. Didn’t have rooms ready until after 4pm. Overall food average. Two outdoor restaurants didn’t have the fans working. Had an experience with a mistaken room service at 2am that woke me up. Giving a rating of two because any day at the beach is better than a day at the office. But honestly for what we payed I expected much better customer service.