Hyatt Ziva Cap Cana

Staff and food were great! Especially Bryan and Hernandez. The pools, water park, and spa were top notch. The rooms were very clean, and the beds and linens were comfortable. The beach wasn’t as nice as we hoped, but that had to do with the seaweed. It improved over time. The shows were actually entertaining for the whole family.

I just spent 7 nights at the Hyatt Ziva cap cana with my husband and my 2 kids. My children are ages 2 and 4. It really is very kid friendly. The rooms are very nice. We stayed in a suite with 2 rooms. The first room had a nice full bathroom, a table that seats 6, a mini fridge, a large bench with a few drawers, a small desk with a phone and a decent sized pull-out couch that fit my kids comfortably. I slept in it for a few hours with my little guy, it’s a very hard mattress but bearable. Both rooms had a nice sized TV. The other room had a big chaise, a king sized bed and a big bathroom with a stand-alone tub, a large shower, a double sink vanity and a water closet. The king sized bed was comfortable for me, but my husband didn't love it. The pillows were perfect for me. Half were thin and half were thick. The main bedroom had another long bench with drawers and one of the night stands had drawers too. Both rooms had access to the balcony which had a big comfy chair, a table for 4 and a hot tub. The staff and servers were all very pleasant. Our butler was Christopher, he was super nice and my 4-year-old loved seeing him, but we didn’t utilize his services much. We didn’t do any romantic experiences or book anything special. We went to the buffet a lot which was not self-serve but had servers constantly available at all stations. The food was decent. Lots of fresh fruit but no berries anywhere at the resort which was a bummer for my 2 year old lol. The chilaquiles were amazing. The guy at that station was wonderful. Our server for breakfast at mercado was wonderful. I wish I remembered his name. He is always at the little spot that is up a few steps. He would help us with the stroller, get us everything we needed before we even knew we needed it. Personally, as a limited diet person, I was not majorly enthused with the food at the resort. We have been to the Hyatt Zilara cancun, Hyatt Ziva Cancun, Hyatt Vivid in playa del carmen (before the name change) and the hyatt in Cabo. I preferred the food everywhere else. The vegan stuff at mercado was just ok. Most of the stuff had eggplant and tasted the same. There were a few bean dishes that were alright. I loved having salads every day at the buffet, or ordering a Caesar salad from prontoz or room service. We did experience a few missed items or mistakes with each restaurant. We went to chinola for breakfast twice, first time it was much better. The second time the eggs in the benedict were basically raw and there was no Hollandaise sauce. My big kid liked the pancakes and my husband enjoyed his food. The room service menu is very small. Its mostly burgers. My children and I don’t eat meat or chicken. They ate a lot of pizza and French fries which they don’t usually do at home but it made life easier. They have take out at prontoz which made life easier for us when the kids wanted to stay in the pool. My bigger kid ate a lot of Caesar salads. Two times at prontoz they did not put in my order and I waited an hour, when I went to find out what was going on I had to replace the order and then got meat on my nachos when I specified no meat. We went to navigator twice for dinner and once for lunch. The fried fish is a whole fish with the head, so that wasn’t for me. The dinner was better. I got a lobster that was not on the menu which was small but good. We went to noodle and thread once. The food there was very good. Highly recommend the beet salad at noodle and thread. The gnocchi was very good too. We did hibachi one night. It was hibachi. Lol. To me that’s all the same. But the chef put on an interesting show for the kids. The pool servers seem kind of annoyed and didn’t come around much. I don’t think many people tip them. My husband and I are sober so we only drank non alcoholic stuff but we still tip everyone. We give at least 3 bucks when we’d get two drinks. I always brought money to the pool bar. They were fast and friendly. My 2 year old was obsessed with virgin mudslides. If you ask him what his favorite pool is, he yells “SPIRITZ!” We spent most of the time in the pool that starts shallow and has gradual depth to around 4 feet or so. Sitting at the end of that pool by the beach is very nice bc everyday there is a fruit stand outside where they cut fresh fruit. I think that is open from 12-3. The member pool is nice too, we spent a day there. The water park is awesome but my kids didn’t want to be there much. They didn’t want to get water in their eyes or get splashed by the bucket. As they get older, they’d appreciate that area more. My husband and I pushed for going there but they were adamant about being in the shallow pool or by SPIRITZ!! Lol. I loved doing the lazy river with my boys individually. They didn’t love it though. Toddler problems. My husband did a few bigger slides. I didn’t get the chance to try anything else. But the fact that they have a pretty big sized water park is a huge perk for families. The beach had a lot of seaweed but that’s not the hotels fault. We live by a bay beach at home that also has had bad seaweed this year. This hotel wants to keep your family occupied and entertained. The movies at night were great for my 4 year old. He loved getting comfy in a bean bag and having popcorn. Me or my husband had to chase my 2 year old around during that. We didn’t utilize the theatre restaurant much. But it was awesome to have during shows because we could get the kids fries and iced cream and they could sit while we watched some of the entertainment. My 4 year old loved doing karaoke on a big stage. The little acrobats was cute. We didn’t see much else of the shows. But they had activities for the kids during the day too. We did a slime time thing which was great. The kids club is only open for families from 12-2pm. We don’t leave our children anywhere so we didn’t utilize it elsewise but lots of other couples would sign their kids in so they could have dinner without their little ones. I brought playdoh, slime, trucks, cars, coloring books and a few markers and my kids were content at meals. We also had a few meals with one of the kids asleep in the stroller. We had no problems getting everyone fed. I just didn’t love all the meals I had. The coffee shop is incredible. Its well staffed so you don’t wait long. There is ice pops and ice cream during the day. The chocolate ice cream there is the best I ever had in my life. Lol. My kids were so excited to try different flavors. We probably won’t eat ice cream for a few months after this trip lol. Overall, it was a great trip. Highly recommend for families with bigger kids. They have a teen club at night too. It looked like kids were playing video games and ping pong in there. The layout of the resort is nice. We didn’t feel very far away from anything. There is comfortable seating everywhere so you can grab a refreshing drink and sit while you wait for your family or your table to be ready. We will probably wait till our youngest is 5 before we go back to this resort. But I did see other people with little babies/toddlers having a great time. My kids did enjoy it thoroughly. My 4 year old has mentioned multiple times that he loved his “cation.”

Deiby, Luis, Erica, Anelis and Yessenia will always be a part of our family vacation!!!! Best of the Best!!! They have been with us for three years and make it feel like home! I can’t say enough about this resort and these people!!!! I will continue to come back

The Hyatt Ziva Cap Cana is an exceptional resort that I highly recommend. I understand why this resort is regarded as one of the top resorts in the Caribbean! The property is meticulously maintained with an impeccable level of cleanliness. The staff consistently exceeded expectations to create a welcoming atmosphere. We celebrated our kids’ birthday at “The Blind Butcher”, where the attention to detail, evening entertainment, and cuisine were Outstanding! The 4th of July celebration was also well-organized and entertaining; demonstrating the resort’s incredible commitment to providing an enjoyable experience for the whole family. It is clear that the team at Hyatt Ziva dedicates considerable effort to ensuring guests have a remarkable stay. Well done team Ziva!!!

The Hyatt Ziva Cap Cana is a WONDERFUL place to stay, and we had such an amazing time and made some unforgettable memories. The hotel is Very clean, and the Staff were always friendly and went above and beyond to make us feel comfortable and treasured guests! All the restaurants were great and the food was just DELICIOUS. We celebrated our kids’ birthday at the restaurant called “The Blind Butcher”, and everything from the food, decorations, and the shows were really Excellent and Impressive!!! The 4th of July celebration was nothing short of Magical and just Fantastic; you could see the love and effort poured into creating an incredible, fun-filled experience for the whole family! We would definitely recommend this resort and can’t wait to book our reservations for next year. We can definitely see Without a Doubt that this resort is a jewel of the Caribbean— It just an extraordinary place!!!