Hyatt Ziva Cap Cana

Fabulous resort. Our third time there. Amado is the GOAT! Everywhere you turn there he is. He is kind and extremely knowledgeable in all aspects of the resort. We look forward to seeing his smiling face every day. I’d give him 10 stars out of 5!! Amado we can’t wait to see you in January !!

This was our 6th time in the DR and our 1st stay at Hyatt Ziva Cap Cana. Overall, the resort feels somewhat-luxurious, has the best all-inclusive food we’ve had and all the hotel workers are lovely. Arrival: When we arrived, we were escorted to Bosque Lounge (club lounge) to check-in. We were brought over to a table and asked if we wanted a welcome drink and said yes, but it never arrived, so after several minutes I went over to the bar and asked for it myself. When we ordered more drinks, they were brought over to us. Once checked-in, we met our lovely butler, Katherine, and connected with her via WhatsApp. They do not make you wear any bracelets which normally would act as your room key (you get key cards) and show if you’re club level or not. Room: As a family of 3, we booked a Club One Bedroom Master Suite (3317) which very spacious and as expected. When we arrived there was a bottle of red wine + chocolate covered strawberries awaiting us and on our last evening there were more strawberries and a bottle of sparkling wine brought to our room. The double balcony was facing Navigator Grill directly ahead and the beach/ocean to the right. The room was clean. As at most resorts, the bathrooms show the most wear + tear esp in the showers and other areas. We had no issues with the AC. Housekeeping did a good job and our mini bar was restocked daily w sodas, juices + beer and snacks (pringles, oreos and peanut m&ms). Restaurants: Again, best AI food we’ve ever had and the restaurants are very nicely decorated. They give you a buzzer when you wait and there's Grog Grotto to hang out and have drinks at while doing so along with little maki rolls to snack on. - El Mercado has plenty of options for breakfast that go beyond the typical buffet stations. We went for dinner once and had delicious roasted, crispy skinned pork. Everything is served to you from behind a counter. I didn’t get the names of any servers but everyone was lovely and attentive and didn’t skimp on portions when serving you. - Tempest Table has hibachi OR a regular menu + mongolian bowl (you pick the ingredients and they cook it with a sauce of your choice on a large flat top). You have to pick between the two. We did hibachi once and it was fun + tasty. Andy our hibachi chef was very entertaining. We did the regular menu + mongolian bowl twice since my husband and daughter like the make your own bowl option. Gerhal our server was so sweet and attentive. - Noodle & Thread we ate at on our first and last night. After you are seated, they give you a charcuterie board with meats, cheeses, nuts + olives and delish focaccia bread. First night we went, we ordered a pizza with burrata but the ball of burrata was almost frozen. Everything else on that night and the last were really good. The second time we went, we got the beef short rib and it was melt in your mouth amazing. Our server Jose S was great. - Chinola we only went to once and only for dinner when it’s Mediterranean cuisine. The shared apps were delicious, especially the hummus. My salmon was not fishy at all. Only downside was it was very hot since it’s open air and the fans weren’t on. Elise our server was very nice. - Prontz was our go-to for lunch. We ate take-out by the pools everyday. They give you a buzzer so you can go back to your pool chair until it goes off to pick up your food or have an attendant bring it over for you. - Moments we went to once to grab a late snack of nachos and wings + drinks. They have indoor + outdoor seating and pool tables with plenty of TVs of all sizes. - Big shout out to the bartenders at Twisted Timbers! Yimbert, Bernardo, Marianny and Ozuna for not only making delicious margaritas and martinis (dirty + espresso) but for being so fun and nice. And Adrianna at Grog Grotto for working with me to make a great dirty martini. - Every night, we got dessert from Coffee Republic. They have some of the same and some rotating items so there is variety. - Poolside some days they have a special lunch station set up with burgers + hot dogs, bbq or paella (at least while we were there) and they have refreshment coolers in a few spots that are filled with water and sodas to quickly grab. Pools: Club pool was chill. You have people tending to you throughout the day to make sure you have fresh towels, to move umbrellas, for drinks and to order + bring you food (they have a small menu with limited food from Chinola and Prontz but I would assume you could order from the full menus). Shout out to Luis A & Luis B @ Coocoonz and Jose + Yani. The main pool was much more active and fun with music playing throughout the day and closer to the beach. It’s also where they do aqua aerobics, bikes + zumba. The attendants were always checking in to see if you needed anything. If you have a buzzer from Prontz they can bring you the food when it’s ready. Shout out to the Entertainment team of Raibiel, Wilson + Shael for always making the activities fun esp aqua aerobics. The Spritz bartenders Jonny, Oscar and Juan A and the pool attendants Geremi + Wilson. Beach: We weren’t super concerned about the sargassum since we are more pool people though sometimes the smell can be overwhelming but that was not an issue here. Off shore there is a long barrier that helps limit how much comes in and to shore. And you can walk to the barrier since the water isn’t more than over 5 feet (my daughter is around 5’3 and had no issues). You just have to watch for spots of coral. And there were plenty of people in the water and they keep the shoreline clean. We took a kayak out one day. The last 2 days the seaweed got bad esp on the last day, so we didn’t get a chance to take a reserved Hobie Cat out. It was def the most time I spent in the ocean in the DR in a few years. And there's a fresh sliced fruit stand at the beach entrance. Waterpark: It’s a super quick walk over to Canapolis. We went twice to go around the very lazy but water element abundant lazy river and down a few slides. It’s good for all ages and they have food trucks. Refinery Fitness Center: This is the best hotel gym I have ever been in and it’s huge. They have different classes in the morning, afternoon and evening. I went to the 8:30a classes (Functional Training + TRX). Wilfred, Jose & Starlyn were all great coaches. And when the classes were full, they were nice enough to do a second class afterwards for those who couldn’t do the first one. There’s several areas/rooms in the gym and no shortage of equipment and options. Club Level: We always book Club, Diamond, etc and I am still on the fence about Club Level being worth it/needed here vs previous resorts. I read a lot of reviews saying the same. Sure, we visited the lounge a few times to grab snacks or dessert. Having a butler check in with you everyday to help with dinner reservations was nice since they normally don’t do them and of course to make sure housekeeping was up to par and the mini bar was stocked with what we liked. No one checks if you’re Club at the pool and we spoke to other people who don’t do Club and use it. Not a big deal esp since it wasn't too crowded. At other resorts we’ve stayed at, they do special activities just at the club pool and bring around special snacks + drinks. I assume they do the snack thing here since one day, guess we were there at the right time, and they came around with taquitos. At another resort they had a floating tequila bar one day. Guess it's just a vibe thing which varies depending on the resort and the club level here is def meant to be more chill. We had a great stay and would recommend this hotel. It’s obvious why people return over and over again.

We went here for my 40th birthday with my kids and it was wonderful. The team was great. My son loved playing with Rabiel and Chael- basketball, etc. The kids activities were wonderful and there was just so much to do.

After feeling very underwhelmed by another brand-new resort, where the service and maintenance of the facilities were not up to par, I decided to cut that vacation short and move my family to Hyatt Ziva Punta Cana. It was honestly the best decision! From the moment we arrived, the experience was completely different. The service was exceptional, the resort was beautiful and well maintained, and the staff was incredibly attentive and welcoming. Most importantly, my kids were extremely happy, which made the entire experience so much better for me as a parent. The food was also amazing — plenty of variety and consistently good quality. Every interaction with the staff felt warm and genuine, and you could tell they truly cared about making guests feel comfortable and taken care of. After our disappointing experience elsewhere, Hyatt Ziva completely turned our vacation around. We left very happy and grateful that we made the switch. I would absolutely return and highly recommend it for families looking for a beautiful resort with great service, great food, and an overall excellent experience.

We have had such an amazing stay at this resort! The entertainment team were absolutely incredible and made the whole experience so much fun. Everyone was so enthusiastic, friendly and welcoming, and they really made an effort to get everyone involved in the activities. A special shout-out to Raibel, Chaed and Eugenie, who were amazing throughout our stay and always made sure we were having a great time! There was such a wide range of activities to try, from yoga and water aerobics to plenty of other activities throughout the day, so there was always something to do. The restaurant staff were also lovely, especially the ladies at the buffet, who looked after us every morning and always made us feel so welcome. There were plenty of food options available, with a great variety to choose from. The rooms were very clean, modern and comfortable, and the turndown service was such a lovely touch. Coming back to the room after the evening activities felt even more relaxing! The gym was also amazing – fully equipped with great facilities and everything you could need for a workout. We also loved that they offered pre- and post-workout snacks, which was a really nice extra. Overall, we had such a fantastic experience and the staff truly made our stay memorable. We would definitely recommend this resort and would love to come back!