Hyatt Ziva Cap Cana

Beautiful property, but the seaweed situation is disappointing. One of the best things about this hotel is its size, it's perfect because you're not walking 15 minutes from one place to another like you do at other resorts in the area. The food is tasty and the water park is fantastic for kids, they had a blast there. Now, the sargassum is real. We went in late October and the beach was completely full of it. Here's the worst part: both hotels adjacent to the Hyatt clean their beaches every single morning. You can clearly see the difference. Hyatt has apparently reduced this maintenance cost and does it way less regularly, which is really disappointing for a property at this price point. This made it so guests weren't getting into the water at all. Another downside if you're traveling with kids, there are way less surprises and entertainment compared to other resorts in the area. No costumed characters walking around, no kid-friendly shows or activities that really engage them. The water park is great, but beyond that, the kids' programming feels pretty bare compared to what you get at comparable resorts. It's frustrating because everything else about the hotel is great, but when you're at a beach resort and can't enjoy the beach because of something that could be managed better, it really affects the whole experience. The neighboring properties prove it can be done - they have clean beaches every morning. For what you're paying at the Hyatt Ziva, you'd expect the same level of beach maintenance and kids' entertainment. Such a shame because otherwise it would be a solid resort.

Overall, our stay at Hyatt Ziva Cap Cana was relaxing and enjoyable, with several memorable highlights—especially thanks to the incredible staff. However, there were a few disappointing issues that took away from the seamless experience we’ve come to expect from this resort. Arrival & Room Check-in at the Club Level was smooth and welcoming. We received a lovely room upgrade, and the room itself was beautifully appointed, comfortable, and even had a thoughtful charcuterie board waiting for us. A great start. Kids Club Magic One of the most heartwarming moments of our trip was at the Kids Club. Our daughter had unforgettable memories from two years ago and couldn’t wait to return. To our amazement, YaYa was still there—and she immediately remembered Isabella and our family. That personal connection meant the world to us. YaYa is a gem and a true asset to the resort. Water Park Disappointment Unfortunately, our first day took a turn. We planned to spend the day together as a family at the water park, but the slides weren’t working and the lazy river jets were broken, leaving the river completely still. We ended up leaving, and our daughter went back to the Kids Club—so we lost what was supposed to be a family day. This was very disappointing. Dining Feedback At Mercado Buffet, the food quality was good overall, but something important needs attention: the signage showed items that weren’t actually available, and those signs weren’t removed. This leads to confusion and frustration and should be corrected immediately. Gin & Tonic Class – A Highlight! Angelo, the mixologist who hosted the Gin & Tonic class, was fantastic. Engaging, talented, and fun—he created one of the best experiences of our trip. This class alone is worth calling out as a must-do. Martini Bar – Great Atmosphere, Unprofessional Staff Issue The Martini Bar had a great vibe, but unfortunately, our experience was negatively impacted by one bartender, Johana. She was overbearing, demanding with staff, and we witnessed her take drinks from other bartenders to give to her own guests. We also saw her scolding and demeaning fellow employees. When we asked if she was a manager, we were told she is not—just a standard bartender. This level of unprofessional behavior is completely unacceptable, especially at a luxury property. It reflects poorly on the resort and should be addressed. Restaurants Every restaurant we dined at offered excellent food and good service. Consistently enjoyable. Sweet Treat Tradition My daughter and I absolutely love the bizcocho ice cream popsicles—just like last time! Unfortunately, also just like last time, they ran out on our final day. It’s a small thing, but clearly a guest favorite—maybe stock a few extra! Mixologists = Resort Superstars The three mixologists we encountered during our stay were truly exceptional. They were fun, welcoming, and incredibly skilled at their craft. They elevated our overall experience more than anything else. ⸻ Final Thoughts Hyatt Ziva Cap Cana remains a beautiful property with standout team members who create unforgettable moments. With a few operational improvements—especially at the water park, buffet signage, and staff professionalism at the bars—this resort could be nearly perfect again. We had a great trip overall and look forward to seeing these improvements implemented so future visits can be even better.

Our family love all-inclusive resorts and have been enjoying them for the past eight years. Hyatt Ziva consistently ranks in my top three — it's far superior to Dreams or Hilton in many aspects. From food quality and staff professionalism to cleanliness, décor, and both adult and kids’ events — everything is top-notch. This resort is also very accommodating for vegans and guests with food allergies. They have a dedicated section in the buffet for vegan dishes, and menus are clearly labeled for vegan, gluten-free, and nut-containing items. You’ll rarely see peanut products, and the staff is well-trained in preventing cross-contamination. For parents: the staff is incredibly kind and patient with children. They allowed kids to order for themselves patiently. To the hotel management: your team is outstanding. It’s clear they love what they do, and it shows in the level of service they provide. You’re fortunate to have such hardworking, dedicated staff who go above and beyond to ensure guests have a flawless experience. Special thanks to Isabel, who kindly escorted us to the Kids Club on that heavy rainy day. To the front desk staff at the buffet—thank you for helping me locate my missing 44 yo child (husband)! To all the lifeguards at the kids' water park—you are true heroes, always keeping an eye on the little ones while their parents are on the phone. And to the entire Kids Club team ( especially, Janahira)—thank you for your incredible patience and the way you treat every child as if they were your own. Thanks to water sports team- Ricardo and Rodolfo. You guys are the best and energetic. We still have two more days left on this vacation, and I’m already thinking about coming back. I would absolutely return here again!

Second year in a row to Hyatt zova, this time with friends. Again, overall great experience. Food was great, so we're the drinks and everything about the property. The beach water was muddy as the time but not something the resort could control. Water park is great and so is the fact that adults can also go into Hyatt zilara restaurants.

Hyatt Ziva Cap Cana is as advertised. Best all-inclusive our family has visited. Amazing staff, great food and drinks, wonderful pools and water park. Beach sand is nice, ocean water not the best, but you are there for everything else honestly. Convenient to Punta Cana airport (15-20 mins) making this an easy trip for families.