Hyatt Ziva Cap Cana

This was our second year in a row coming to Hyatt Ziva Cap Cana….. and we will be coming back for a third. We loved our last trip and somehow coming back to the same exact resort a year later got even better. There are so many pieces that make this such an amazing resort for you and your family….. the immaculate property, hours of fun at the water park, the views from your room, the pool, the food but what is the glue that brings it all together is the staff. The STAFF IS AMAZING. We opted for the club option ( which I firmly believe is worth it) and the entire staff of the Cocoonz club pool remembered us from our last trip. We weren’t greeted a “generic welcome back”, I we were walking to the Cocoonz Pool Bar Deiby walked out from behind the bar, came right up to me, gave me a hug and said “Welcome back”. I was blown away by that. I frequent local restaurants and the staff doesn’t recognize me, but the Cocoonz staff who meet thousands of people a year remembered us. The entire staff at the Cocoonz Bar Deiby, Anyeli, Yani, and Luis are AWESOME. They took care of my family everyday. Last year and this year every morning we ate breakfast at the Mercado Buffet. Our first morning last year we met the waiter Huyron. When we being seated each day Huyron loked for us and sat us in his section. He was an amazing waiter. Always attentive and always friendly. Then guess what, our first day at breakfast Huyron saw us walk in and immediately approached us and took us to his section, sat us, and brought me a cup of his “Dominican Coffee Especial” because he remembered from a year ago that I enjoyed it. Again blown away. The entertainment staff is so much fun. They have great daily activities for the kids and they do a great job walking around and getting everyone involved in the fun. Nelson, Ricardo, Bryan, Jose, and Hansel were a big part of the fun my kids had on vacation. If you like baseball have a chat with Bryan he’s great to talk to, even though he’s a Juan Soto fan 😉. Our Butler Raquel was so sweet and so helpful everyday. She found me the first day at the buffet during breakfast and checked in with me and my wife 3-4x a day. She tried her best to help us everyday, but we honestly had zero complaints. I mostly told her how much we loved the staff and the hotel. We really tried to find a complain for her but we could not 😉. The water sports crew in the beach, you guess it AWESOME.We paddled boarded, kayaked, and Hobbie cat-ed everyday. Carlos, Emmanuel, and Mario are a great group of guys. The women at the coffee bar are absolutely great. Their iced coffee was the perfect start to our day. The barbecue by the main pool everyday is awesome. The secret gem of what to eat for lunch is the Double Smash Burger from Prontoz grill. It’s easily the best burger me and my wife have eaten in a very long time. My favorite meal this time was the whole fish Boca chica style from the navigator grill. It’s a shame that the sargasm is effecting the beach of Hyatt Ziva Cap Cana right now, but the amazing experience we had with our hotel stay and the staff did not let it affect our vacation. I was hesitant about coming to the same resort 2 years in a row but somehow the hotel and their staff made our second stay even better than our first.

We stayed at the club ocean view room for 7 nights in August-2025. This hotel had raving reviews. However, there are few things to be aware of. The room shows signs of aging and has visible mold and mildew in the shower area. Furthermore, our room was not cleaned well at all. The shelves in our room were very very dusty. The bathroom edges and all around the mirror were dusty, which were a shame because we paid a lot of money for the club room. We are extremely disappointed of the cleanliness of the room. My husband was sneezing so much because of the dust. We went with our 3 young children. We did mention to the hotel employees about the dusty room; however, nothing was done. Food was average. Fruits were excellent. The time share World of Hyatt equivalent sales people were extremely pushy. They talked to us for almost 3 hours to buy the time share package. Despite our child being sick, they were extremely pushy and we could not just leave without saying no many many times. Do not talk to them! Lots of seaweed on the beach. Beach water is not clear and nasty.

An excellent resort for families, really couldn’t fault it, my kids 10,13 loved the waterpark, so many activities for kids to do, food decent, easy to get seatings at restaurants, fabulous holiday and exceptional service. We booked the blind butcher which got us upgraded to club which we ended up liking because of the pool. So easy to get sunbeds. If you want a chilled high quality all inclusive I would recommend!

This was our third time visiting the Hyatt Ziva Cap Cana resort. We travelled with another family and had an amazing time. The resort grounds are beautiful and are cleaned meticulously. We appreciated the upgrade to the Ocean Front Room which allowed our family to spend mornings out on the balcony watching the water. The selection of food and restaurants is excellent and the service is top notch. The food options allow for the whole family to be satisfied. Prontos is a great lunch spot and the adults enjoyed Chinolas. The buffet breakfast is great and there is something for everyone. However, I think the main reason we keep coming back is because of the incredible staff. We reserved club level rooms and Juan B and Yefri at the bar and pool area were exceptional. They made sure to make our visit so special. In addition Luis V, Deiby, Aneyli, Yani and Enzo were attentive and friendly. The Entertainment staff was great with teenagers and had them up playing Hot Potato, Balloon Toss, and the main event Hyatt Ziva Olympics #TeamMojito for the win! Hansel, Nelson and Ricardo had both of our families having fun and enjoying the resort and their many offerings. You can tell how much they enjoy their jobs and providing opportunities for the guests to have fun and interact. We recognize that there are many places that we can visit as a family, but we keep coming back to the Hyatt Ziva because they help us feel like family when we are there and ensure that our visit is memorable, relaxing, and special. Thank you Hyatt Ziva and we will see you next summer!

Amazing service. Minivan was very clean and Roberto Garcia, our driver, was very kind and friendly. We totally recommend it.