Hyatt Ziva Cap Cana

Unpopular opinion, but going to be real here- I can’t understand how this place has such high ratings. Maybe all-inclusive just isn’t for us—this was our first, and now we know it’s not our scene. Check-In- We booked club level and were taken to a separate check-in lounge—at first, we were excited. That lasted about five minutes. • Waited an hour to check in. No greeting, no updates—just staff looking busy and ignoring guests. • Had to ask three separate times for our room key before finally being brought to our room. • Hands down, the worst arrival experience we’ve had—worse than basic airport hotels. Room- We booked a club-level oceanfront room, and here’s the reality: 1. Club level means nothing—it’s just an oceanfront room with access to a lounge and pool that anyone can use. 2. Sleeper couches are awful—falling apart, uncomfortable. Why not just add a real bed? 3. Rooms are outdated for a top tier hotel- furniture damaged (fridge door falling off), shower broken (needed maintenance), and overall worn. 4. Housekeeping was terrible. They showed up at 5 PM daily while we were trying to get ready for dinner; barely cleaned, and only improved after we asked for changes. The Butler Service- Complete marketing gimmick. • Requests went completely unanswered. • Butler would tell us to go to the lounge, lounge would tell us to talk to the butler. • In the end, it was faster to just go to the front desk. Food Surprisingly, this was one of the better aspects: • Lots of variety, pretty good quality. • Service was inconsistent—some good servers, tho others clearly unhappy to be there. • If you’re at the pool there’s only one takeout spot, so same burger and chicken fingers every day. Beach • Gorgeous views, nice setup. • In summer, the ocean is full of seaweed and is completely unusable (and smells). Entertainment • If you like cruise-ship vibes, you’ll love it. • If you want peace and quiet, maybe skip. • Mornings were relaxing, but afternoons were filled with forced events and loud music. • Worst was on several nights at 10 PM they were still blasting music for tiny events (maybe 15 people attending) while disturbing the rest of the resort. Overall 3/5, at best. Beautiful location, but: • Service is lacking. • Rooms are just okay. • Vibe is tacky and overdone. Not judging anyone’s preferences but this just wasn’t ours. Hope this helps someone decide before booking!

facility is excellent, but most of the of the food is just fair Sea weed is just over grown ......... green sea in paradise. Just bad location of the Dominican republic

The resort was beautiful and so well run. All of the staff was helpful and friendly. The hibachi was a highlight as was the waterpark and the popsicle stand. Definitely recommend!

Great resort with tons of activities. Zilara is for sure cleaner but ziva is still nice. Kids club is safe but lacks activities and planning, kids liked Garza Blanca Cabo way more but you cannot beat the pool activities and overall atmosphere. Staff is so friendly and helpful.

Hyatt Ziva in Cap Cana (Dominican Republic) was awesome. The resort was extremely nice (hotel itself is new and super clean/rooms are very nice, the pool is amazing, the water park is super fun, the food is good and the resort activities are fun for kiddos), however, the beach itself at the resort wasn’t great. They have really bad seaweed/sargassum (at least they did in August, even when they clean it each morning the water is almost muddy looking and we never went in), we did an excursion to Saona Island and that was a beautiful beach (but tons of people there - and it took forever to get there). Highly recommend if you have kids who love pools and waterslides, however, if the beach is important to you be aware of the time of year at Punta Cana (the beaches aren’t great in August) and you may even want to consider a different location in general for the beach. For us - we prefer the pool and a day trip to Saona Island was enough beach time for our week long trip :)