Hyatt Ziva Cap Cana

Such a great family vacation! We traveled as a family of 17 people and the Hyatt Ziva took care of each and every one of us! We had Raquel as our butler and she checked in on us each day. The Entertainment team made our days so fun, including Hansel, Nelson, and Jose. From aqua cycling to beach volleyball, there was always something going on at the pools! Overall, everything was so clean. The rooms were amazing and the gym was probably one of the best gyms in the Caribbean. We can't wait to go back again!!

Really good resort. Felt very safe and the staff are very polite. They always greet you and will do anything to help. Some of the buffet food needs to improve in terms of taste. I had a bout of diahorrea after engaging in the seafest experience at the buffet. I stopped using the buffet restaurant and used the alternatives but I still found that the taste of the food was not that great at times. Our balcony light was not working and we reported the issue. It took 5 days and making follow up calls to get the light fixed. This meant that we spent the evenings sitting in a dark balcony. On a couple of occasions, we had the housecleaning late and had to call for them to come and do it. This meant that we would stay in an untidy room the whole day as the housecleaner came in the early evening. Our club lounge manager was amazing. She managed to arrange some balloons and a birthday cake for my son's birthday all complimentary. I really loved that personal touch. Overall, it was a good experience.

We had an absolutely incredible stay at Hyatt Ziva Cap Cana. From the moment we arrived, the staff went out of their way to create a true 5-star personalized experience at every turn. Our daughter has a food allergy, and the executive chef personally met us at every single restaurant, introduced us to the manager, and ensured we were fully taken care of. The level of attention, warmth, and genuine care was unmatched – they accommodated everything flawlessly, always with a huge smile. It gave us complete peace of mind and made the trip even more special. ✅ Food & Dining – The food was outstanding. Even the buffet feels elevated – nearly everything is cooked fresh in front of you, and it was consistently delicious. Service was always fast, friendly, and thoughtful. ✅ Room & Internet – Room was great. Super comfortable A/C that was quiet and easy to control and a strong fan. Multiple pillow types - the down ones were dreamy, the bed was comfortable, loved my rest time. TV was easy to connect to using chromecast to watch Netflix or Amazon Prime - don’t count on any local programming, but it didn’t matter for us, the streaming was enough. Internet / WiFi good and strong throughout the property at about 5-10MBPS. ✅ Activities & Fun – There’s so much to do. Our kids loved the daily activities and especially the birthday-style celebrations they were surprised with multiple times throughout the week. Pools were fantastic, and the staff kept everything fun and lively without ever being intrusive. ✅ Beach & Safety – The beach was beautiful, clean, and free of seaweed (cleared every morning). The Cap Cana area is gated and secure, with barriers ensuring a safe, private beach. We felt completely safe the entire time. ✅ Service & Surprises – Everywhere we turned, the staff went the extra mile. Whether it was a random picnic basket delivered to the pool or staff frequently checking in just to see how they could make our day better, we were constantly surprised in the best possible ways. ✅ Other Notes – Evening entertainment wasn’t really our style, but it seemed enjoyable for those who attended. If you stay here, don’t miss the nearby Scape Park excursions – an absolute highlight and only a short trip away. Another bonus: the resort is super close to the airport – quick transfer, no long rides, and yet we never heard a plane overhead. ✨ In short: Hyatt Ziva Cap Cana exceeded every expectation. Gorgeous property, phenomenal food, spotless facilities, and truly world-class staff who made us feel like family. We’ll be coming back – no question. Kudos to the whole staff, but our Butler - Elvis and Sebastien in food and beverage really Made it special.

We stayed at the Hyatt Ziva Cap Cana in August and we chose this hotel based on the reviews we read on Trip Advisor as well as our own experience from last year when we stayed at the Majestic Elegance. Yes, the Hyatt was quite costly but it was totally worth it and we will absolutely go back without hesitation. The food and service was great especially at the buffet. Every day we were served by Melvin and he was so welcoming and appreciative of our visit to the hotel. We were made to feel like family which is the complete opposite of what we experienced the year before. In regards to the food, the only negative comment I would have is in regards to the Italian restaurant Noodle & Thread. It wasn't good. The food was not hot and the items they serve (Pizza, Pasta etc.) were much better at the buffet. I would skip this next time. The gym is worldclass and I have never seen anything like it at a hotel before. It is huge with everything you could possibly want. Just amazing. Coffee Republic in the main lobby is also a wonderful place and it's pretty much like a better Starbucks. If you like coffee, ice cream and small sandwiches, this place is great. The beach was beautiful and totally safe. Yes, there was some sargassum and the water looked like chocolate milk sometimes but we still went swimming and this didn't have too much of an impact on our vacation. I could go on and on but the main point is that we have absolutely no regrets at all about staying at the Hyatt Ziva Cap Cana and are already thinking about which week we should book for next year.

The last time my husband and I stayed at an all-inclusive resort, we were hunted by timeshare reps, sipping sad, watered-down cocktails, and chewing on steaks with the texture of flip-flops. That was 12 years ago—and it took us that long to work up the courage to try again. Enter: Hyatt Ziva Cap Cana—the resort that singlehandedly restored our faith in all-inclusives. First of all, the place is spotless. I set down my drink for literally a minute and when I came back—poof—it was gone, table wiped down like it had never existed. If you stay still too long, someone might sanitize you. The food was incredible—actual fresh, good meals, not mystery buffet meat. From fresh lobsters to ceviche, every bite was a win. And the service? Genuinely warm and top-notch. There’s entertainment all day and night, and it’s actually fun. Special shoutout to Hansel and a lovely woman (whose name I sadly didn’t catch) from the entertainment team who got my elderly parents and my shy 7-year-old up and dancing. They were pure joy and kept the vibes going all day. Also, big love to Miguelina at the coffee bar in the main lobby—my iced latte queen—and Carlos at Twisted Timber, whose coffee knowledge made me appreciate my morning cup on a whole new level. And the main bartender who ran the cocktail classes and whiskey tastings? So good, I started sipping like I knew what I was doing. Bottom line: Hyatt Ziva Cap Cana blew us away. Great food, flawless service, and a staff that truly cares. We came in cautious and left completely hooked.