Hyatt Ziva Cap Cana

I’m really enjoying my time here, and I’m so grateful for how Mariani has taken such wonderful care of my kids. Thank you so much for being so kind and sweet with him. My son absolutely loves spending time with you, and that means so much to me. ❤️

I am on the process of confirming our third family trip to this wonderful resort. Imagine trying to coordinate 4 families that consist of 8 adults and 7 children. We had our days booked since last January but needed to adjust the days to move them forward. It was a crazy task. Thank goodness for Luis Media in reservations. He had tremendous patience with me and was able to successfully make the changes. I then needed to contact him again a few hours later with new changes for two of the families. Again I was greeted with warmth and humor. Luis Media exemplifies the excellent standard of customer service I have come to expect from the Hyatt Ziva Cap Cana. I haven’t even left for the trip yet and already I am feeling relaxed and taken care of. He is an excellent member to the Ziva family !!!

We ate at Chinola restaurant and had top notch service. The manager “Jean Carlos” made sure we were well taken care of and the chef “Behic” made us something special off the menu. They truly made our experience feel special.

The service at Hyatt Ziva Cap Cana was fantastic! Everyone was incredibly helpful and genuinely kind. My wife and daughter have food a food allergy and we were introduced to the chef concierges, JJ and Sebastian who were took amazing care of us wherever we ate and even made special deserts for them. Our wonderful butler Natasha attentively looked after us and made sure all our needs were met with ease. Jose took excellent care of us at the club area pool. Although we were there to relax, one of the highlights of my experience was a boxing lesson in the gym from the awesome Coach Starlyn (in the picture). I can’t speak highly enough about the service. The place is beautiful but the people are really what stood out and left the biggest impression. It was an all around great trip and we would go back.

I wander to take a minute to rave about one of the poolside waitresses at this resort. Her name is Mayreni, we called her Reni. She was very quick, always made sure we had drinks, food, towels, ice, water and were completely comfortable! She went above and beyond every time we saw her! That girl deserves a raise!