Hyatt Ziva Cap Cana

Had a great 4 days with 7 graduates and their parents. Great atmosphere, nice rooms, and fun entertainment. Water aerobics and music trivia with Raibel were a real highlight!

You will pay 5 star prices and have a 3 star hotel experience at best. Although the staff is very accommodating, the overall stay is a little below average. When we arrived, our bedroom was pretty dirty with long strands of hair peppered throughout our ocean view room. The minimum wait on average for restaurants is 1h30, we waited 1h45 minutes to eat on our second night there. The swimming pools are pretty filthy at the bottom with lots of plastic trash and bizarre underwater dust. Finally, as my husband and I were walking to the members lounge, we got called in by Hyatt's cigar shop owner who sold us some cigars. We later understood that he asked to be paid in cash because he sells fake Cuban cigars in there. We didn't have the cash so my husband had to go to around the corner to the lobby to charge his card and get cash out from Hyatt. He even asked the attendant at the lobby who was processing the transaction if the Cigars in the hotel shop were authentic, to which he responded "yes everything there is authentic" as the cigar man looked on. Long story short, he sold us fake cigars for over $200 on hotel grounds. We really didn't have grimy grifting on our bingo car. The whole reason we pay these prices and choose to stay at a resort is to avoid 3rd world country scams, but alas Hyatt has yet to address this insidious side operation. We're pretty disturbed.

We stayed at the Hyatt Ziva/Zilara. We loved the Waves bar because Mesiliere, the bartender, was fantastic! He was so good to us. We just came back every night because he made us feel like family. He was the best!

Mesilere at the Wave bar was fantastic!! We visited him every night of our trip. Not only were his drinks fabulous but he has the best personality!! He was very personable. He has so much energy and made each night so fun!! Bonus was his specialty drinks!

Experience was amazing! Beautiful facilities, delicious food and amazing employees. Ezekiel (bartender at the Waves) is the best! 10 out of 10 would highly recommend!!