Iberostar Selection Bavaro Suites

Excellent trip. The resort is amazing and I’m a flawless condition. Gheremy at the star prestige is a tremendous assistant. Definitely recommend it.

We recently stayed at this resort as a family of 4 and were genuinely impressed by many aspects of the property. The hotel grounds and communal areas are absolutely beautiful—immaculately maintained and gives a tropical vibe. The beach is stunning, though seaweed is a huge issue so we could not use it for swimming and doing watersports. That said, the team works hard to try to to clear the seaweed with great effort daily. There’s a clear focus on sustainability and environmental responsibility throughout the resort. The pool area is spacious, with a good mix of activities and quieter times, and we never had trouble finding a sun bed. Housekeeping staff were particularly friendly and did an excellent job keeping the rooms spotless. Dining options were a highlight—plenty of variety across the restaurants. Drink selection was also excellent, offering something for everyone. Rooms are a good size and very clean, although they’re beginning to show signs of wear and could use some updates. The views from our room, however, were gorgeous. Where the hotel falls short, unfortunately, is in customer service. While some staff were friendly, especially housekeeping, many others (mainly waiting staff in the buffet restaurant and the entertainment team) were noticeably less welcoming—particularly toward non-Spanish-speaking guests . We had similar feedback from other guests who experienced this too. Guests should be aware that many staff members primarily speak Spanish. While the lack of multilingual staff was not a major issue, it did occasionally hinder communication, particularly when ordering food or drinks. Entertainment in the evenings was largely aimed at Spanish-speaking guests, and the entertainment team did little to engage others making evenings boring for some guests. The concierge team also came across as overly pushy with upselling, particularly at check in. Overall, this is a beautiful resort with excellent facilities and a lot of potential. With improvements in customer service and a more inclusive approach, it could be truly outstanding.

We came to this hotel 10 years ago and we have returned this year and unfortunately the standard has dropped significantly. From the staff around the hotel to the food to the service around the hotel and hotel facilities. This is my third time to the Dominican Republic and I won’t be coming back as I don’t know if it is the people as the staff are so rude and miserable I think they don’t like the English. This being my third time in this country I think it has to be down to the fact they don’t like the English. Upon arrival a big family were all excited to be here. We had checked in previously online as we thought it would had made the check in process quicker but this wasn’t the case. 6 adults and 2 children who have been up travelling for about 17/18hours at this point. We had Ariel (I think that was his name) took 1 hour to check us. No welcome drinks. However an American family of 8 checked in next to us were given a welcome drink and checked in within 20mins. After that we were given wrong rooms and had to change. I was really impressed by the new gym facilities and the lady behind the front desk is ever so nice and welcoming. However we were in the functional room upstairs 6:50am and the tall skinny personal trainer with long ponytail told us to get out rudely as she needed to set up for a class which is at 7:30am. Being a personal trainer myself this isn’t how you deal with clients/ especially guests in a hotel. Buffet food in the hotel is much better than the specialty restaurants. Mediterranean restaurant 0/10 rating - starter was just off the buffet pitta bread, 4 olives, old hummus with a skin on it, some blocks of cheese. Along with a meat on stick for main served with chips. Quality I could only imagine you would get in a 2 star hotel Italian isn’t much better and better food in the buffet Steak restaurant- meat is very good. Starters and side dishes terrible Japanese restaurant don’t bother The best restaurant by far and it isn’t a specialty is the French restaurant food and staff 10/10 Star cafe 10/10 especially the young man who works in there he normally does nights and very early mornings as he served us coffee before the gym he was so friendly i can’t remember his name but he is the best one in that coffee shop rest are rude and miserable Pool bar staff are friendly but the woman at the pool bar is by far the best. I would like to see the hotel would take on this board. Around the pool bar you drink out of plastic water cups. You should have plastic cocktail glasses. Drinking mimosa in a plastic champagne glass instead of plastic water cup. Pool is dirty I feel like they have cut back on budget as hotel shows are shocking. Overall it’s a shame they have dropped the standard. Wouldn’t recommend coming here again.

The air conditioning was broke for four days and they finally moved my in laws to different suite so they were not close to the rest of family . We heard construction next to our suite all hours fixing air conditioning. Our coffee pot broke and my daughter’s phone was broke. Horrible room service and cabana service. I will never stay at a Iberstar again. Had my mother in law in tears. Do not stay here ! I recommend Secrets or breathless hotels. The beach was full of seaweed the whole time and smelled really bad. Stay on the other side of island not the Atlantic Ocean side because of seaweed. The only thing I liked was the coffee shop.

visited the Iberostar Selection Bavaro in Punta Cana 10 years ago and had such an amazing experience that we decided to return, despite the enormous expense of coming here. However, our current stay, based on the four days we’ve experienced so far, has been a mix of remarkable highlights and significant frustrations. Positives Stunning Grounds: The resort’s grounds remain breathtaking—lush, tropical, and meticulously maintained, creating a serene, paradise-like atmosphere. Outstanding Food Selection: The variety of dining options is exceptional, with multiple restaurants offering everything from fresh seafood to international cuisines, catering to all tastes. Impressive Pools: The expansive, well-designed pools are perfect for swimming, lounging, or enjoying a cocktail by the water. Negatives Unfriendly and Overwhelmed Staff: Many staff members seemed unfriendly, disengaged, and often overwhelmed during busy periods, leading to slow service and a lack of attentiveness. Language Barriers: There was a noticeable preference for Spanish-speaking guests due to the heavy Hispanic presence at the resort, which made us feel sidelined. Some staff struggled with English, complicating communication. Room Issues: Our first room had an overpowering mouldy smell, forcing us to request a change. The new room’s air conditioning failed, which is a critical issue in Punta Cana’s hot, humid climate where reliable air conditioning is fundamental to comfort at a resort like this. Poor Front Desk Service: The front desk staff were awful at both support and problem-solving, requiring three visits with zero empathy or eye contact to resolve the air conditioning issue, which was incredibly frustrating. Dated Rooms: The rooms felt dated and tatty, with worn furnishings that didn’t align with the resort’s polished exterior or justify the significant expense of staying here. Overall While the grounds, food, and pools are exceptional, the unfriendly and overwhelmed staff, poor front desk support, language barriers, outdated rooms, and critical air conditioning issues have significantly impacted the experience, especially for such a costly trip. I’d recommend the resort for its amenities but advise caution regarding service and room quality. Side Note This review is based on our experience during the four days we’ve been here so far, and we are still at the resort. We welcome a manager to contact us to discuss this review and address our concerns.