Paradisus Palma Real Golf & Spa Resort

Our stay (Sept 28 – Oct 5, 2025) at Paradisus Palma Real was disappointing. Despite upgrading to The Reserve Presidential Suite Ocean Front and being Circle members, the experience was far from relaxing. Numerous small but persistent issues made it impossible to unwind. 1. Booking & Payment Problems Reservation confirmed July 17, but payment link delays began immediately. Multiple follow-ups were required: first link expired, AmEx not accepted (not disclosed), new link delays, and confusion over Euro vs USD charge. Refunds and confirmations took until August 25; over five weeks of back-and-forth before the booking was fully resolved. 2. Transfer & Check-In Issues Airport pickup arrived 20 minutes late. Upon check-in, staff claimed no record of our upgrade payment; we had to show proof from our emails. Front-desk staff photographed our phone screen to verify payment. 3. Room & Maintenance Problems Power and A/C failures on first night; maintenance visits needed multiple times. Inconsistent hot water throughout the week. Housekeeping repeatedly failed to clean the master bathtub despite multiple requests. Frequent power outages (four separate occasions). 4. Resort Environment Widespread construction with noise and area closures not disclosed prior to booking. Children frequently in “adults-only” areas, including the pool. Cats roaming dining areas despite guest allergy. 5. Concierge & Communication Failures Concierge (José) created group chat but later became unresponsive. Missed scheduled activity due to lack of communication; only later told his phone was broken. Replacement staff (Juan Castillo) was dismissive and rude. 6. Unwanted Sales Pressure Mid-vacation “benefits meeting” turned out to be a Circle membership sales pitch lasting nearly two hours; very intrusive and poorly timed. 7. Overall Experience The suite itself was beautiful, but constant issues; from booking delays and power outages to construction noise and communication lapses; ruined the intended rest and relaxation. We left frustrated and exhausted, concluding that we would not return to Paradisus Palma Real Golf & Spa Resort.

**NOTE- Our re review is 10500 characters didn't fit** My wife and I stayed at "The Reserve" (adults-only, all-inclusive premium section) for her 50th birthday. While Concierge Cristian was phenomenal, the experience was extremely disappointing for the premium price. Poor Communication: Nobody explained "The Reserve" exclusive dining areas or services until our last day. Restaurant locations kept changing without notice—we only discovered a special ordering system on our final day after missing it all week. Staff confusion was constant about where we should eat. Dining Disasters: At Tokimeku, we ordered vegan/vegetarian meals but were repeatedly served meat. Wrong dishes arrived multiple times. Room service took 80 minutes, arrived with wrong items (chicken in "grilled veggie" quesadilla), and cold, dried-out pasta. Our last night was a complete disaster. Safety Concerns: Our room had a stuck, unusable deadbolt and a light fixture hanging by wires—serious fire hazard. We found a cockroach on our pillow one evening. Unacceptable for any resort, especially at premium prices. Construction & Closures: Main pool closed with only 6 days notice before arrival. Construction noise continued all day into evening hours, making relaxation impossible. Many "Reserve" facilities were closed for "off season." Price Gouging: No general store at our resort—had to visit Grand Cana where a single stamp cost $183 pesos (normally $60) and Tums cost $25 USD. Outrageous. Adults-Only Violation: A loud foam party in our "Reserve" area lasted two hours with multiple children present (some in swim diapers) despite security staff watching. Left the pool area covered in foam, alcohol cans, and food debris. Aggressive Sales: Pressured three times to join "the Circle" membership program, including during lunch at Kanna. Staff wouldn't accept "no thank you." Housekeeping was friendly & excellent with thorough daily cleaning. Waitstaff genuinely tried their best despite challenges. The Dominican restaurant server went above and beyond for our dietary needs. Beach safety staff made us feel secure. Open pools were nice when available. Cannot recommend Melia Paradisus Palma Real or "The Reserve" until serious improvements are made. Safety issues, poor communication, broken promises about adults-only areas, and constant disruptions made this vacation stressful rather than relaxing.

Review for Blue Agave . Paradisus Palma Real (Punta Cana) We had an amazing dinner at Blue Agave! The food was fresh, flavorful, and beautifully presented, but what really stood out was our waitress, Fraimey. She was incredibly warm, attentive, and genuine throughout the entire meal—making sure everything came out just right and checking in at the perfect moments. Her friendly energy made the experience feel extra special. Easily one of the best dining experiences we’ve had at the resort. Highly recommend asking for her if you visit!

A special thank you to the #1 Concierge Francisco, he went above and beyond to make our anniversary celebration a memorable one. We’re so grateful to him. Our best wishes to him and also to all of the waiters who were so kind and helpful to us.

I would never recommend this hotel. We booked what was advertised as an all-inclusive package, but it was far from it. Food was only available at very limited times and in specific locations, leaving us with no real options throughout the day. The staff was unhelpful and in many cases outright rude. Service by the pool was nonexistent—no one ever checked on guests, and when we asked for help, most employees didn’t seem to know anything. On top of that, there were no basic amenities such as a shop for essentials or even an emergency convenience store within the hotel. For a resort of this size and price, this was shocking. My husband and I travel four times a year for quick getaways, and this was by far the worst experience we’ve had anywhere. We expected a relaxing, stress-free stay, but instead we dealt with poor service, lack of food options, and no sense of hospitality. This was our first and last visit to Paradisus Palma real