Sanctuary Cap Cana

We recently stayed at Sanctuary Cap Cana and, while the resort has some highlights, our overall experience fell short of expectations, especially given the premium price. We had booked an ocean view room, but upon arrival were placed in a room with an obstructed view. Worse, the main door did not close or lock properly. After raising our concerns, we were moved to a room two floors higher with a true ocean view, which we appreciated. Unfortunately, the air conditioning issues in the new room significantly impacted our comfort. On our first night, the AC was both loud and ineffective. Maintenance was responsive and came the next morning, but shortly after the initial repair, water began dripping from the ceiling near the AC vent. Another visit from maintenance resolved it temporarily, but the AC failed again on our final night, and we were too tired to report it since we were checking out the next day. We were offered use of the hydrotherapy spa as a form of compensation, but unfortunately could not take advantage of it due to limited hours. The digital shower controls—which at first seemed like a modern touch—froze mid-shower, shutting off the water and requiring yet another maintenance call. This was both inconvenient and frustrating. The rooms were clean, and beds were comfortable. However, bathrooms lacked proper ventilation and retained a persistent musty odor. The mini fridge was well-stocked. Dining was a mixed bag. There was some confusion and difficulty making reservations at the Italian and Asian restaurants, though once seated, the food at both was good. The breakfast and lunch buffet offers a decent spread, though with a lot of repetition. Sanctuary Town has some fun evening options, but we were surprised to be charged $5 for a takeout pizza box at the pizzeria. The seafood restaurant has nice views. There were reasonably good vegetarian option at the Italian, Asian, Sushi, and Buffet. The seafood restaurant was able to modify some of the menu items for vegetarian options. On the positive side, poolside service was excellent. A special shoutout to Bladamir, who went above and beyond to reserve chairs and umbrellas for our group—his service truly stood out. The outdoor areas are beautifully maintained, t The beach is small and unfortunately was covered in seaweed during our stay—this is not the hotel's fault, but worth noting. The Love Bar was decent, but it’s worth knowing that premium liquor is not included. There is a late-night bar/club open until 1AM if you're looking for low key nightlife. Bottom line: While the property is picturesque and tranquil, we found some moments of relaxation, the repeated maintenance issues, lack of follow-through on service recovery, and hidden charges made it poor value for the high cost. We hope the hotel improves consistency in room quality and guest service follow-up.

This is not a resort, It's a Luxury town!!! It's located in a secure area, with a lot of security. Alexander Caprio helped me make my Honeymoon outrageously special. Resort too beautiful to describe. The people made you feel like family. Super friendly, food, I thought was great! Service next level. Accommodations are gorgeous. The scenery was possibly heaven on earth. If you can bypass the seaweed, then everything else is a 10. It did rain in our Villa, since it was position on the beach, but housekeeping was prompt at 10pm to take care of issue. It rained about everyday, buy not all day. Rained during our symbolic wedding g ceremony,but we were told that is goid luck. Miguel, our Butler was so nice, I will request him next time. Sergio was always working, Buffet, then at Steakhouse. I'm done looking for other places to stay.

This was our 4th visit to Sanctuary and it never fails to satisfy us. The accommodations are always immaculate and updated. For an all-inclusive resort the food is fantastic. From presentation to quality of ingredients to the people serving, I have never had a better experience. We continue to return because of the staff as well. Hosts Ginette, Valentina and Chavelin seem to be everywhere. Waitstaff: Danny, Miguel, Alix, Levis, Alexander, Leticia, Bladimir are right there when you need them. Over at El Rincon nobody better than Eladio! Buffet staff Glori and Maria always smiling. Felix, Omar and Emmanuel at the pool couldn't be more attentive. The LOVE BAR crew are the best. Congrats to Argimiro Pena the most gracious GM for having such a great staff.

Sanctuary is a beautiful, relaxing resort. The food was surprisingly good and the service was exceptional. Our personal butler, Samuel, made our experience relaxing and worry-free. He handled reservations, transportation, etc.! Sanctuary is an amazing value for the price and I would highly recommend it to any honeymooners.

We thoroughly enjoyed our 4 night stay at the Sanctuary Cap Cana Dominican Republic! From the moment we booked our trip to departure, everyone we encountered couldn’t have been more helpful or friendly. It is a gorgeous spotless property that gives you a wonderful feeling of the spirit of the Dominican with its architecture, grounds and friendly staff. Our butler Frank made every day fun and effortless. Concierge Lara before we arrived took prompt care of arranging transportation and booking events. Special thanks to Felix at the pool/ beach - looked forward everyday to his fun and pampering, Ginette( hostess) Ricardo, Juan, Yoleydys, Niersen all excellent servers! But truly every single person we encountered from housekeeping, groundskeepers ,to buggy drivers couldn’t have been more friendly! We have been to 63 countries and can say the people here and in the Dominican couldn’t have been more welcoming. We normally don’t do all inclusives, because the food is usually lacking, but we especially loved the Wok restaurant here ! Thanks to all at the Sanctuary!!!!