Sanctuary Cap Cana

We stayed at Sanctuary Cap Cana for 3 nights and 3 days, and it was an unforgettable experience! The resort is absolutely beautiful, with stunning views everywhere you look. The service is impeccable — from the moment we arrived, everyone went above and beyond to make us feel welcome. I especially loved the turndown service each evening — those thoughtful touches really made the stay feel luxurious. Even though we booked one of the more affordable rooms, we were amazed by how spacious it was. The walk-in closet was such a nice surprise and made unpacking and settling in so easy. Each morning, we visited Cristian at the Destination Bar, who prepared us fresh green juices with the kindest smile. His hospitality set such a positive tone for our days. We also want to highlight Luis, our waiter at Wok, Casa Bella, and Blue Marlin. He truly went above and beyond every single time — always happy to see us and incredibly attentive. One evening, when Sanctuary Town had to close due to rain, he even arranged for us to get a burger from Blue Marlin Grill, which was so thoughtful. For our site inspection, we were assigned Rosanna, who was wonderful. She was calm, kind, and answered all of our questions with confidence. What stood out most was her flexibility — no matter what we asked, her response was always that they could “make it happen,” and she showed us several options for everything. Our favorite food overall came from Sanctuary Town’s pizza and burger spots — both were delicious! And for dinner, Wok was our top restaurant — the ambiance was stunning and the food was outstanding. The only thing to note is that there aren’t late-night food options open, but you can order room service for a $10 fee that’s charged to your room — which worked out perfectly for us. Overall, Sanctuary Cap Cana exceeded our expectations in every way — the service, the food, the views, and the people all made it an amazing stay. We can’t wait to come back!

We visited Sanctuary Cap Cana during a tropical storm, and while the weather was obviously out of the hotel’s control, the resort was completely unprepared to handle it. The biggest issue? It was boring. There was absolutely nothing to do. Thankfully, we had books with us because the resort offered very little to keep guests entertained. The entertainment staff did their very best with what they had, but management should have had a proper plan in place for bad weather; that’s what hospitality is about. Instead, the only “activities” offered were a few small workshops and some card or board games. I didn’t spend thousands of dollars to play UNO. There should have been classes, interactive sessions, or activities every hour or two to keep guests engaged instead of everyone doom scrolling on their phones. This is management’s fault, not the entertainers’, because as I said, they genuinely tried their best. The food at the restaurants was average at best, even at the ones requiring reservations. There’s also no real beach, just a small area with some sand. The resort is secluded, so you can’t easily leave to explore nearby areas. There was no lively music, no dancing, and absolutely no Caribbean vibe. The atmosphere felt lifeless. The staff was hit or miss, which was surprising since Dominicans are usually such happy, vibrant people. It makes me wonder if something in management is affecting employee morale. To be fair, the room was nice, although there are noticeable issues with the finishing details. The grounds and architecture, however, are beautiful. We were celebrating a birthday, and the hotel kindly left a dessert and a bottle of champagne in our room . But would I come back? Not a chance. Even considering the storm, the hotel could have done so much more to keep guests entertained and comfortable. If you’re looking for fun, energy, and that real Caribbean spirit, go to a resort in Bávaro , they know how to create an experience. Sanctuary Cap Cana is better suited for older couples or anyone looking to simply relax quietly and do nothing. Also, the hotel is definitely not what I would consider luxury. And for the love of God, please change the smoke detector battery in the women’s lobby bathroom , it beeped for our entire stay.

I had a great time -the service was amazing ans Camacho did everything he could do make our stay amazing!!! The food was great too!

The resort was very beautiful and the staff were very friendly and helpful. I had the pleasure of staying in the castle suites where a wonderful personal butler named Camacho was extremely impressive. He was not only attentive, but warm, friendly and very professional.

The Sanctuary Cap Cana in the Dominican Republic is truly a five-star experience. The spa is outstanding, offering a full range of services. Be sure to take advantage of the sauna and hydrotherapy. The buffet is excellent, and the poolside food hits the spot every single day. The bartenders can craft any drink you can imagine, and the staff throughout the resort are warm, friendly, and attentive. Everything is spotless and secure, giving you complete peace of mind. Sanctuary Cap Cana earns the Dominican Republic a well-deserved gold star for world-class getaways.