Sanctuary Cap Cana

Two weeks ago my daughter and I shared 4 fabulous days and nights at the Sanctuary Cap Cana. The beach was inviting and very clean. The staff were all kind and helpful. The grounds were lovely. But, one ‘issue’ sticks out in my mind: the $300 deposit that was put on my credit card at the beginning of the stay (for any room charges) was not refunded back to my credit card. And, I have a receipt for the refund. I have been in touch with the hotel, sent an email to the supervisor with pictures of the receipts but there has not been any response from management.

Our stay was defined by the outstanding staff and the vibrant atmosphere at the pool. Christy and Ozzy provided excellent service at the bar, while Felix was incredibly helpful in securing lounge chairs for us. We also want to recognize Christian, Jesus, and Omar for their attentive poolside service. The activities, specifically the water trampoline and bachata lessons, were a highlight. For a casual lunch, the Pool Snack Bar is a must—the wings, fish and chips, and nachos were consistently high quality. Our butler, Alexander, provided a level of hospitality that was truly world-class. He went above and beyond when we required an off-site appointment for a minor emergency, managing all arrangements flawlessly. Beyond that, his daily attention to our schedule, spa reservations, and general well-being ensured a seamless experience. With one exception, the dining across the resort was excellent. Alex deserves special mention for his service at both breakfast and the Italian restaurant; he curated a beautiful atmosphere with a floral table setting and provided expert menu recommendations. Our final meal at Blue Marlin was also a success, thanks to Luis’s professional service. Area for Improvement: Wok Pan-Asian Unfortunately, our experience at Wok did not meet the standards of the rest of the resort. While the starters and beverages arrived promptly, we were left waiting over an hour for our main courses. Despite repeated assurances from the staff that the food was "on its way," the delay was excessive. By the time the entrees arrived, they were off temperature and the momentum of the evening was lost. The entertainment team does a fantastic job. Karaoke night was high-energy and engaging, and the live music at the Love Bar—specifically the piano player and the featured vocalist—offered a sophisticated and enjoyable evening.

I recently had the pleasure of staying at the Sanctuary Resort in the Dominican Republic for a girls' trip, and it was absolutely fantastic! From the moment we arrived, we were treated like royalty. Our butler, Alex, was amazing—he went above and beyond to ensure our stay was perfect. The dining experiences were incredible! The breakfast buffet offered a delicious variety, while the steakhouse and Italian restaurants were truly a culinary delight—everything was a chef's kiss! We also want to give a huge shoutout to our pool crew—Felix, Manuel, and Christian. They were so attentive and accommodating, making our time by the pool relaxing and enjoyable. Overall, our experience was a solid 10 out of 10! We created wonderful memories and can’t wait to return. Highly recommend the Sanctuary Resort for anyone looking for a perfect getaway!

The entire experience was top tier. Alexander our butler made sure all our needs were exceeded. I had a dental emergency and he found a dental office that took care of me and they were very professional! Alex and the rest of the staff, thank you so very much. A time was had, the food, the drinks. Chefs kiss!

This place is heaven. I walked in and my jaw dropped, it is even more beautiful in person. The staff cannot be paid enough. They are kind, attentive and make you feel at home. Yes, that is their job, they do it admirably. Bring USD small bills, tip well and kick up your feet. Leave your phone in your room and settle into a true sanctuary. The rooms are clean, spacious and luxurious. It's a quiet spot, after 9 you will be able to get a lovely rest. It's 30 minutes from the airport, super convenient. I loved that this was not a place where they tried to force a bunch of upsells on you. There are myriad seating areas that are designed to help you fully enjoy the ambiance. This is not a party resort, this is place to rest, restore and bask. Cannot wait to go back!