Sanctuary Cap Cana

I went with my wife for our Birthdays and my wife's milestone birthday and it was our anniversary as well. Camacho went out of his way to make this an extra special trip and we enjoyed the blue marlin.

Atmosphere was relaxing if that is what you are looking for. Food was average or above at particular restaurants. Minimal entertainment, again this is a more relaxing resort. Rooms were clean, aesthetically pleasing, accommodating to all guests Highlight were pool bar and Italian restaurant

While the property was nice, the staff was very unhelpful. We had a group of 11 women, 6 rooms that were booked by one of us. The woman who booked them was told that when we each individually checked in, we could split the room cost and add our Bonvoy Marriott rewards number. Well, at check in they told us we couldn't do either. Upon check out, they did not provide an itemized invoice. I have tried reaching out to the property numerous times to rectify this situation (split the room cost, add my Marriott rewards number and to get an itemized invoice) and have either received no response, or was told they couldn't do it. I can't even get an itemized invoice! Customer service is lacking big time.

While the wait staff was great, the staff at the front desk was not accommodating. I went with friends. We had 5 rooms that one friend booked for the group. We were all paying for our own rooms. When we checked in, they were supposed to split the charge for the room on two cards. They only charged the one card the full amount and refused to make it right after asking them 3 times. They would not give us the Bonvoy points even though we paid for the room because the agent at booking put all the rooms in one name (even though they had our names associated with the room). We had silver status, but they would not honor it, again because the original booking was in another name. We were also told each of us had $50 credit towards alcohol which never appeared at the end. There were 2 charges for wine on our bill that we never ordered. The rooms are big and nice but there is NO beach. Food is ok. Wine is horrific. The only drinkable wine they ran out of. I would not rush back.

I had the WORST Marriott experience ever with this hotel! DO NOT STAY HERE! Front desk & management are extremely rude & prioritized spanish guests first & made snarky comments to the people who did not. They let me fly there for a 7 day trip KNOWING THE BEACH & WATER WAS NOT AVAILABLE!!! The beach is FULL OF SEAWEED AND they took AWAY THE SAND! They said they were “ resettling it” ! I was not told about until AFTER I was checked in & the room was FULL OF Mosquitos! The 1st building smelled like MOLD & MILDEW BADLY! Then the 2nd room they moved us to they did construction above our head for 2 DAYS STRAIGHT! I had to threaten to leave the property & then they moved us again AND they had me sign a paper saying I accepted the “ COMPLIMENTARY UPGRADE” to only charge me $420 PLUS TAX at the END OF THE STAY. The manager REFUSED TO LET ME LEAVE THE PROPERTY WITHOUT PAYING IT! I almost missed my flight due to this! They held me for 32 minutes & KEPT REFUSING to give me a copy of the free upgrade paper! I had to start recording in order for them to stop pretending they couldn’t find it! The ENTIRE VACATION WAS A DISASTER for over $4300 ! The food was horrible also! Like do NOT waste your money! DO NOT GO!