Sanctuary Cap Cana

Fantastic trip. Highlight is the staff at the Santuary Cap Cana. Every single person is so happy and friendly. It literally stood out and was a highlight of the trip. Restaurants were very good. Pool was fantastic. Castle garden view room was very very nice. Samuel our butler was phenomenal. Overall great teip

The property is beautiful with classic Mediterranean architecture. The people are warm and friendly especially at the pools and restaurants. Unfortunately the red algae (sargassum) proliferated the beach and there was an offensive odor almost everywhere. Make sure you have a high floor to stay away from the smell. The Italian restaurant was so good we ate there twice. The coffee is lackluster so ask for an americano. Room service is slow or non-responsive. Gym is very good but prepare to perspire. We loved the castle pool in the afternoons with lots of partial shade. All in all, good time.

Took this trip with my two daughters. The accommodations were great, we had 2 queen beds and a balcony that overlooked the ocean. The couch was a pull out, but I would not recommend sleeping on it since the metal bars were rusted and the mattress was extremely thin. The "main lobby" which was open on both ends was beautiful with the fountain in the middle. Just very inviting. Check in was easy and our room was ready earlier than expected which was a bonus. I made reservations right away at both the Italian and Japanese restaurants. When we went to dinner at the Italian restaurant they did not have our name, but seated us anyway which was great. However, I am not sure how else to go about making reservations and thought we did what we were supposed to. The food over all in all places we ate were great. Unfortunately we did not get to the Blue Marlin since their dinner hours are very few and we did not want to leave the pool to get dressed for lunch. We spent most of our days at the main pool, the staff there was great. They would put towels on our chairs and move umbrellas whenever we asked. Charlys at the swim up bar was our favorite bartender by far and always remembered us and out drink orders. The entire staff were all very, very pleasant and helpful. The nightlife is definitely lacking and could use a bit of a step up. There was a magician one night, but we missed it due to out late dinner reservations. The ocean was completely swimmable due to an enormous amount of seaweed which was not the fault of the resort at all. I would 100% return to this resort again.

My friends and I had a great stay. Very comfortable rooms and friendly staff. Felix took such good care of us at the pool and made sure we had the best experience. He was friendly and attentive every day. Thank you, Felix!

I just returned from a girls trip at Sanctuary Cap Cana. We were a group of 4 women in our forties and fifties and chose to stay together in one large villa with two bedrooms so we could enjoy the shared living space and private pool. FRANK was our butler and he is the BEST! On day one my friends scrambled to give him a lengthy list of requests. I tipped him partially up front and assured him that once we were settled and stocked with our favorite drinks we would be a fairly easy group to please. FRANK did a great job of accommodating us and stocking the room with a cooler of ice, our favorite drinks, a deck of playing cards and information on the resort and restaurants. He made reservations for us in advance at the two higher end restaurants. Throughout the week FRANK showed up every morning to fill our ice, check our drinks and ask how he could help plan our day. He gave us rides to dinner and the spa and made us feel like true royalty for the week. UGH! The only negative was having to leave after our seven nights. The resort was beautiful and well maintained. There was an extreme amount of seaweed on the beach that left us unable to enjoy any beach time. This would have been a sad thing for younger people who were on their honeymoon or experiencing time by the sea for the first time. But we are seasoned enough to realize that in the grand scheme of things we were so fortunate to be there and it is NOT the resorts fault. Mother Nature is a tricky beast and shouldn't be blamed on people. We were just happy that the sun was shining and we had a cold drink in our hands. The private pool was a game changer for our group. What a room! Thank you to everyone at Sanctuary that made our trip fun and memorable. Especially you FRANK! We enjoyed our time with you and appreciated you going above and beyond!