Sanctuary Cap Cana

Sanctuary Cap Cana was a fantastic experience. It wasn’t super busy, which made it even more enjoyable and relaxing. The buildings are beautiful and expertly decorated. The food was outstanding. There is a seaweed problem this time of year, so don’t expect to enjoy the beach. We were more than content to enjoy the many pools, including our swim out pool from our room. Our butler Sam was absolutely fantastic and made our experience that much better. He took us where we needed to go, made sure we had everything we needed, kept us aware of any activities, and made reservations for us!

Came for a wedding with a few girls from college. We had an amazing time, and are eager to come back! Nancy did a lovely job cleaning our room each day. She was kind, careful, and courteous of our belongings when tidying up. The bartenders and servers were amazing too! Welcoming, funny, and incredibly accommodating. The property is stunning! So well kept and clean! Extra shout out to the guy who leads the water aerobics class! His energy is 10/10!

Beautiful Hotel with Outstanding Service… But a Concerning Experience with Our Butler Overall, this is a stunning hotel with impeccable facilities and exceptional service. The food was delicious, especially at the buffet, where Manuela provided warm, professional attention every day. Keila, at the beach, was incredibly attentive, and Caraballo, at the castle bar, was always friendly and welcoming. The staff’s genuine warmth made our stay enjoyable. However, our experience was tarnished by the inappropriate behavior of our butler, Carlos Pepen On two occasions, he approached us visibly intoxicated, which made us uncomfortable. Worse yet, he repeatedly stared at my wife in a lecherous manner—completely unacceptable. When I tried to escalate the issue to a supervisor, he insisted he was in charge and blocked me from speaking with anyone else. This left us feeling unsafe and disappointed, especially in a place that otherwise felt like paradise. While the beach is beautiful, there was a strong odor in some areas due to excessive sargassum, which is beyond the hotel’s control but did impact relaxation. I’d still recommend this hotel for its amazing service and amenities, but I urge management to address Carlos Pepen’s conduct to ensure no other guests endure similar discomfort.

We had a great time. Staff especially professional and positive - no sour faces or attitudes. Everyone was lovely. Food was fresh and varied - excellent. Everything very clean. Only downside was the music at the main pool got a little loud and excessively loud during “exercise hour”. And as others have noted, the unfortunate seaweed problem at the beach which is of course no fault of the hotel. All in all though, HIGHLY recommended if you need to relax and decompress.

What a beautiful serene resort! The employees from receptionists, to butlers, wait staff at pool to restaurants were so friendly, helpful and made you feel like you were special and at home! We thoroughly enjoyed our 5 days at this resort and will return! Thank you especially to Frank, Oscar, Bladimir x2, Sandro, Manuel, and Omar! You guys were great!❤️❤️❤️❤️❤️