Sanctuary Cap Cana

Today was the first day of my five day stay. We arrived and were shown to a room that did not have a bathtub, which was guaranteed by their website. After complaining, they offered us a “ complementary upgrade “ to a premier luxury suite (instead of our luxury suite), which we happily accepted. After a few hours there, we noticed that the balcony with the bathtub was under total surveillance, and they had been videotaping my wife naked. We brought up to the front desk that this was unacceptable and completely uncalled for. we had zero notification that the balcony was not private. they told us “things like this happen“. They offered to switch rooms, but did not acknowledge the gravity of this situation. I do not want a room with the same issues. For how much this costs, it’s insane we have to deal with these issues. I would actively advise against this resort, and that’s not even taking into account how god awful the food is.

Best experience A+ including food staff and lodging Camacho our butler Juan our server Yezzie smoothie lady We’re all A++++ Can’t wait to return

Frank, our butler, went above and beyond and exceeded our expectations! Not only did he take care of all of our needs he has an inviting, knowledgeable, and most of all, has a humorous personality! The property is beautiful, well kept and all of the staff were wonderful! Planning our return now!

The entire experience was exceptional each and every staff member made you feel like part of their family, courteous kind, friendly and warm our Angel was wonderful The swimming pools were magical. Food service was excellent especially breakfast and lunch. Buffets dinner at Capricio was a special event as was the steakhouse. We also had sushi and seafood, and the view from the blue Marlin was absolutely spectacular. We will definitely return. Our favorite room was the love bar, and the entertainment was exceptionally outstanding. And the vibe of the whole place was so warm and friendly we made many friends. The spa treatments were amazing. Next time we come back we’re going to definitely do couples treatments.

Beautiful resort! Gorgeous views.Lots of fun activities. Corales and Punta Espada are 2 of the nice most spectacular courses you'll ever play. Samuel was our personal conceirge who attended to our every need and desire! He reached out to us every morning updating us on the day's activities and restaurants. He went above and beyond multiple times to make reservations to accommodate our large group.Samuel made our stay at Cap Cana a relaxing, enjoyable and fun filled experience. Highly recommend Cap Cana and Samuel.