Secrets Cap Cana Resort & Spa

I've been to Secrets Maroma Beach Riviera Cancun twice. I loved it. It's a top-notch resort with the most beautiful beach in the Caribbean. But Secret Cap Cana has nothing in common with that resort. Maybe it's just part of the same hotel chain. Yes, Cap Cana has a Secret. IT DOESN'T HAVE A BEACH! Someone built a barrier in the sea, perhaps to prevent abnormal accumulation of algae. Wrong. A slimy lake, full of algae and a foul-smelling lagoon, was created, which no guest at this hotel dares to experience. The only way to do this is by renting a boat or kayak. Vacation days are spent boringly by the pool. Positive points: Reception and check-in and check-out are well-managed. The Market buffet restaurant provides a varied and high-quality breakfast and lunch. The rooms are good and have all the amenities. The staff is very good, friendly, and attentive—the hotel's greatest asset. The room is clean and tidy, 5-star. Negative Points: The themed restaurants are very poor and don't even require reservations because of low demand. You'll book at the Asian restaurant because of the chef's show. There's no fresh orange juice. Seafood is rare, even at Seafood. Staying at this hotel for more than four days is starting to get tiresome.

Excellent service, great food, great relaxing experience. Highly recommend the spa treatments and a bungalow for accommodations. Everyone we met here was beyond nice. We upgraded to a preferred package and were assigned to Gerardo, our personal concierge, who took care of booking restaurants, sending us information everyday on events, and who constantly took care of us. I don't think the trip would be the same if Gerardo wasn't there. Overall, highly recommended if you are looking for a good relaxation trip away from the crazy partying.

Just come back from this amazing place, it is truly wonderful. Everyone, from the groundskeepers, through to the entertainment team, are there to ensure you are having a great time. I need to give a shout out to 2 top people: La Diva, leading up the entertainment team. This lady and her team are wonderful, they go out of their way to ensure you know exactly what is going on across the resort and how to join in. When she says arrive 15 minutes early, do as you are told! If you are late you will not get a place! She is always smiling, even after a long day and you meet her at the evening events - such a lovely lady. Karaoke and silent disco by the pool was out favourite, we had a blast! Our other big shout out is for Angela V at the sugar reef bar. Angela is so wonderful and always makes sure you have everything you need. Service with a smile and a friendly chat, we really can thank her enough for looking after us. Would love to return in future, the welcome concierge saying 'welcome home' when you arrive now makes perfect sense (and the beds and pillows are insanely comfortable!)

We loved our time at Secrets Cap Cana. The food was great, the staff was awesome, the beds were sooooo comfy, the pools were cool and clean… the list goes on. We loved Gerardo, Indira, Reyes, and so many others at the resort.

This was our first time at this resort. We didn’t know what to expect but the food and staff blew us away. All of the staff was excellent. The staff at Rosewater made our trip even more enjoyable - Laura, Luis and Richal were wonderful. Esperanza and Bioty were so much fun around the pool. The resort did a wonderful job of personalizing the experience. We went for our anniversary and they made it very special for us. We would definitely return.