Zel Punta Cana

Best resort ever. They had so many activities. The spa is incredible and the massages by Alejandra wow. Our host Andres was so attentive and kind, he really customized our experience. We loved the energy and service from the staff, Fish, happy boy, Wellington, Leti, and the bartenders were so great and kind. I loved it and would definitely return and recommend it to everyone I know. The beach club was sooo great with such a friendly staff daily, Daniel was our boy, made us laugh everyday. I loved the catamaran ride, the arts and crafts, paint classes and all the souvenirs we took home from these experiences.

We enjoyed our stay at the Zel overall, but there were several issues that impacted our experience: At Nokio, the food was often served cold—particularly the beef steaks. However, the slow-cooked rib was excellent and well-prepared. Unfortunately, the rice was frequently undercooked (not just al dente), and in one instance, the noodles in a soup were still raw and stuck together. We had also booked a dinner at the beach restaurant upon arrival, as we were looking forward to dining in the beautiful beach setting. On the evening of the reservation, we arrived at the lobby only to be informed by the buggy driver that the beach restaurant was closed due to low bookings. No one had notified us in advance, and the concierge staff appeared unaware of the closure. To make matters worse, no alternative arrangements had been made. While concierge eventually helped us get a last-minute reservation at Volcan (as Nokio was closed that night), we were told we would have to wait at least another hour. We ended up dining at the buffet instead, which was disappointing. We were particularly frustrated because we were never offered the chance to rebook the beach dinner during the rest of our four-day stay. This lack of communication and preparation left a bitter impression. The room minibar was also not consistently refilled, despite multiple requests for additional sweets and soft drinks. Regarding activities, we encountered some confusion. Upon check-in, we were given access to an online calendar. However, we later discovered that a different, updated calendar was being shared via WhatsApp by the concierge. We had to repeatedly request the latest version, as a new one was not automatically provided each week. Lastly, we had expected more water sports to be included in the package. Paddleboarding was only available in the pool, and kayaking was not offered at the beach. Overall, we felt the activity options were somewhat limited.

Room was very high tech had to get help w/a ceiling fan and TV programming...very comfortable food drinks plentiful needed way more creamer

Even though the resort was nice, they pushed us to a presentation regarding their vacation club. They promised us a voucher for us to return that would cost us only 100 dollars per person per night. They said it would be emailed to us within 72 hours. We never received the vouchers wer were promised. After emailing them, we received a response saying there weren't any vouchers available at this time. This is a deceitful and sham of a business practice. Do not fall for these schemers¡

We were at Zel melia which is in Dominican Rrpublic celebrating my beautiful and favorite sister and everything was Amazing, food , entertainment and the people were very nice , My butler Raphy was very attentive to got things were missing, he made her birthday, we will come back soon , the bartender at the lobby marryny she was brilliant , wascar the best person in the resort , please keep him for ever , The staff will be the only reason we back