Grand Velas Boutique Los Cabos

My husband and I stayed 3 nights at Grand Velas Boutique to celebrate our 5th wedding anniversary, and while there were genuine highlights, we left deeply disappointed, not just by what happened during our stay, but by how the resort handled it afterward. The good: Our personal concierge was excellent. When we mentioned wanting coconut water, it appeared in our mini fridge without any fuss. The oyster and bubbles tasting was a real standout, with the chef going above and beyond to bring us chocolate clams and micheladas to try as well. The mezcal and chocolate tastings were also excellent (Miguel was a fantastic host). Dinner at Frida was wonderful thanks to attentive service, and Cocina de Autor lived up to its Michelin-star reputation. The bad: We had three separate food safety incidents in three nights. Our first dinner at Loto Robata Grill had painfully slow service. It seemed our order was forgotten, and our wine arrived so late we'd nearly finished our meal. Shortly after, we found hair in our food. At the Azul lunch buffet, we saw a fly crawling on the seafood at the grill station. On our last day, lunch at Roka included croquettas with a fish bone that actually poked my tongue. Room service was also underwhelming: soggy truffle fries, gummy eggs benedict, and watery coffee. What happened when we tried to follow up: We contacted Grand Velas guest relations directly, sharing detailed, photo-documented feedback. We spoke by phone with a guest relations manager on July 10th and were promised a follow-up email with compensation details. After 7 business days of silence, we followed up ourselves. On July 21st, she apologized for the delay, citing being on vacation, and offered a 3-day/2-night complimentary stay, stating she'd send the certificate "later that week." That was nearly a month ago. We never received the certificate or any further communication. When we escalated directly to their PR/Corporate Social Media contact, we were met with complete silence there too. No one from Grand Velas has followed through on a single commitment made to us since that phone call. At $1,600+/night, we expected an exceptional, consistent experience and responsive service if something went wrong. Instead, we got a mix of genuinely special moments and repeated food safety lapses, followed by weeks of broken promises and, ultimately, being ignored entirely, even after escalating through multiple channels. We've completely lost trust in this property. If you're considering spending several thousand dollars here, know that if something goes wrong, no one will actually follow through to make it right. You are better off spending your money elsewhere.

Phenomenal resort! We have stayed at the main Grand Velas Cabo multiple times, and now this is our second time to Grand Velas Boutique. Everything is wonderful - the food, the beauty of the resort, the incredible food - but nothing surpasses the wonderful staff. Everyone is so kind, genuine and attentive - I especially have to highlight Juan Contreras and all of the pool bartenders and staff - including Cesar the pool concierge, as well as Irma and Adrian at breakfast. Our concierge Omar is wonderful as well! I loved that tips are not expected, as they are included, and there is fantastic service whether or not you tip. But we did tip occasionally just because everyone is so fantastic. highly recommend! Our favorite restaurants are the breakfast buffet, Loto and Cocina, but we also loved Sen Lin - our waiter at Sen Lin was great!

Second time to be back at this beautiful property. It was amazing the exclusivity, the property, the attention to detail. The food is all top-notch. Special shout out to Berzain Guzman, Jorge Estrada, Juan Vasquez and a huge thanks to Gabriella Urtiz. I’m sure I’m leaving out lots of other incredible employees that made the stay incredible thank you all for what you do.

This was our first time staying at an all-inclusive resort, and we were absolutely blown away by Grand Velas Boutique Los Cabos. We stayed July 18th–25th in a Sunset King room, and the view was wonderful. From the moment we arrived until the moment we left, the service was truly top-notch. Everything was always taken care of, and the staff went above and beyond to remember our names and treat us like family. THE RESORT The resort itself is absolutely gorgeous. One of our favorite things about the Boutique was how intimate and peaceful it felt. There were very few people during our stay, and there were actually times when we had the pool completely to ourselves, which we loved! It was also awesome having access to the main Grand Velas resort next door whenever we wanted a little livelier atmosphere. We spent time at and enjoyed both properties, but we both agreed that the Boutique was our favorite. It really was the best of both worlds. THE SERVICE & STAFF The staff is what really made this trip so special. We wish we could remember everyone's names because there were SO many people we saw every day who went above and beyond for us. The woman working at Bar 51 in the mornings was the sweetest! She made our coffee and gave us our wellness shots every morning and was always such a wonderful way to start the day. The two gentlemen who worked there in the afternoons and evenings were also fantastic. We wish we remembered their names because they were so entertaining and made wonderful cocktails. The bellhops we saw almost every day were wonderful. Our concierge, Berenice, also went above and beyond for us throughout our stay. One of the sweetest touches was when he left us a special gift for our daughter to bring home. Those little personal touches are something we will always remember. THE FOOD The food was INCREDIBLE. Probably some of the best food we've ever had, period — not just at a resort. We had amazing meals at every restaurant we visited. Cocina de Autor is an absolute MUST. We were completely blown away by that experience! We also absolutely loved the breakfast buffet on the Boutique side. It is much smaller than the buffet at the main resort, but we actually enjoyed it much more. That's not to say there was anything wrong with the main resort's buffet because it was also delicious! We just loved the smaller, more intimate atmosphere at the Boutique. Everyone who took care of us at breakfast was wonderful and remembered our names. I really wish we could remember the names of the server we had most mornings and our hostess because they were both fantastic and made us feel so welcome every day. OUR ROOM & HOUSEKEEPING We stayed in a Sunset King room and had a wonderful view. Room service was excellent. They didn't just drop off the food — they actually took the time to set everything up beautifully and even decorated our table. Housekeeping was outstanding. Our room was always spotless, and the midday/turndown service was such a nice touch. Anything we requested was taken care of, including different types of pillows and an extra comforter. It really felt like every detail had been thought of. OVERALL I genuinely don't have anything negative to say about our experience at Grand Velas Boutique Los Cabos, except that I wish we could go back tomorrow! For our first all-inclusive experience, they set the bar VERY high. The property is beautiful and the food is incredible, but it was truly the people and the level of service that made this vacation so memorable. We felt taken care of from beginning to end. We absolutely loved our week there and would return in a heartbeat. ❤️

My wife and I can't say enough about the Grand Velas Boutique experience! We have been coming to the Grand Velas properties for 16 years now and were excited to try the new Adults only property. The attention to detail, service, and food were some of the best we have ever had at a resort including some Four Season we have stayed at. If you want an exceptional upscale experience, don't hesitate to give this resort a try. We can't say enough about the staff. We want to give a special shout out to Monica the manager who helped us tremendously during the stay. Our concierge Jair was amazing. Omar and Ariana at breakfast at Del Mar were fabulous. The pool staff were fantastic from Cesar, Christian, and the bar tender Juan. It is our intention going forward to visit this resort every year!