Sandals Grande St. Lucian

We chose Sandals Grande St. Lucian to celebrate our honeymoon and it was the trip of a lifetime! Upon check-in, we were surpised with an upgrade to an over the water bungalow and we were simply blown away by this gesture! We felt so incredibly special and fortunate to be blessed with this experience. The bungalow was private and luxurious, decorated for our special occasion and made for the perfect couples retreat! We had access to the beautiful Carribean water from our back door, we dined over the water, and we had so many amenities right there at our convenience. Our butlers, Karen, Glenda and Luther, were superb - attentive to every detail, warm, personal, thoughtful and considerate, and trusted. When it was time to say goodbye, it was like saying goodbye to friends or family. Karen, Glenda and Luther truly elevated the experience at the Grande! On day 2 of our 5 day trip, we both agreed that we would be making a return trip to the Grande, and we can only hope that Karen, Glenda and Luther will still be there! If you are on the fence about Sandals, let this review help you make the right decision!

We came to this sandals as our first time with this brand and are extremely disappointed at the way the managers here treated us with lies and disrespect right from the first night. When we got here and checked into our oceanview room, we were so saddened to see that our view was more than half of a parking lot, with cars and headlights on coming into our room, and parking lamps on throughout the night. We spoke to the manager Lerry, however he disrespected us by telling us that we could take another room that was musty and smelled like smoke, OR take a downgrade to a pool view room with no credit. This manager does not know the basics of customer service or how to speak politely with guests. He just spoke to us in circles and told us we got a great deal to come here anyways and that all other guests are treated the same and he refused to accommodate our requests. Even when we asked to escalate this issue to his superiors he refused and told us he was the big boss here. Finally, after 3 conversations and 2 hours of our time wasted, he agreed to connect with Nadia - another manager at this hotel. When we met Nadia, she was very polite and respectful to us and listened to our concerns. She offered us a pool-view room and promised us that she will get us a credit on our downgrade. Throughout the week, I followed up regularly with Nadia and found out only on the day we are checking out that Sandals refused to offer any credit for our downgrade. It should be noted that the moment we downgraded our room, this hotel then had a higher category room that they could upgrade another guest to or charge more money for this. Essentially, we were lied to. When we spoke with Nadia this morning after all the runaround and so much follow up, we found out that Sandals ultimately says that we got a good deal to come to St Lucia as we were originally booked for a beach view room in Jamaica. Today, even Nadia backtracks her promise to us and denies even telling us that we were to be expecting a credit for accepting a downgrade. It must be understood that our Jamaica trip was switched to St Lucia only due to Hurricane Melissa, and in fact, we as guests had to spend a total of $3,000 extra just in flights to accept this change of resort, regardless of the “deal” Sandals claims to have given us. Aside from this, the service is extremely slow! It’s takes 1.5- 2.5 hours to eat here, and this is pretty much the case for every meal. 20 minutes to be seated even with a reservation. Renovated rooms still have issues - doors don’t close, broken sinks, loose shower faucets. The hotel is about 2 hours from the airport - sadly the driver even hit a dog on our way. The property is quite beautiful, but I’m not sure I would consider this brand ever again… sadly it was a dream to stay at Sandals and given the super slow service, persistent lies from the managers, and low quality of the rooms, we can’t justify returning or being loyal to this brand.

Beware of being mislead. Staff on the phone would sell you a line of what everything was, but in reality it never was what you wanted. Tennis courts unavailable, but told they were. Take a private car from the airport it will save you 1 1/2 hours is a lie. Every outside activity takes two hours to and from. Food is unseasoned to accommodate everyone which means it’s boring. Sold that you will have top shelf alcohol only to see the cheap everything they can buy.

My expectations were super high for this resort, as I didn’t read many negative reviews prior to going. People are obsessed with this place and after being there I’m really not sure why. I would say it was by far a sub par experience. For the amount that we paid, it wasn’t worth it. Then to find out once you are there, that is when you get the ‘real discounts’. We paid almost double what other guests had paid and that was ‘on sale’ on the website. Breakfast was extremely disappointing. Not many food choices, the buffet was small, and it was the same thing every single day. Also, nightly entertainment!!! I can’t even begin to tell you how disappointing this was. Nothing was ever on time, no one communicated what was going on, and the Fire and Water show was embarrassing. We have stayed at multiple all inclusives over the years and this was by far the worst. We thought we were getting punked. Service at all of the restaurants was also incredibly slow. Maybe island time? lol but plan to spend at least 2 hours at every meal. Rooms are very dated as well. Also, ocean view is not ‘ocean view’. You want to book the beach view which they fail to tell you. You can see the ocean in ocean view but there’s a nice big public parking lot right in front of it. Overall, the trip wasn’t terrible, I don’t want to seem negative I just wish I knew these things before booking it. I just don’t think it was worth the money at ALL and I wouldn’t go back. Positives: staff was very friendly!

My husband and I stayed at Sandals Grande St. Lucian from October 30 to November 6, 2025, and it was truly an exceptional experience. The property is beautiful, but what made it unforgettable was the warmth and friendliness of the staff. They consistently went above and beyond to make sure we were comfortable, and their flexibility and genuine hospitality made us feel right at home. A special shout-out to the Food & Beverage Manager(Ish) who was extremely accommodating, and to my three favorite servers: Thea, Ghania, and Aniyah in the dining areas. Their service, personality, and attention to detail really stood out and made our stay even more enjoyable. We loved the food at Gordon’s and Barefoot. The Italian restaurant was also great. The beach was relaxing and reminded me a bit of Negril’s 7 Mile Beach, calm and inviting, perfect for walks and ocean lounging (not identical, but very similar in feel). The entertainment offered a nice mix of fun and relaxation; we looked forward to the shows in the evenings. We did the speedboat tour with JJ and Queen Bee made it fun. My husband went deep sea fishing and caught his first Mahi Mahi. Overall, our stay was peaceful, enjoyable, and filled with great service, good vibes, and memorable moments. We would definitely return and highly recommend Sandals Grande St. Lucian. Reviewed by: Island Girl – Mona