Sandals Grande St. Lucian

The resort itself is fine, though much more expensive than it's worth as you could certainly get a much better deal if you booked your own hotel and paid for your own food/drinks elsewhere. My particular issue with Sandals though -- and the reason for the one star -- is their customer service, which is astonishingly sub-par. My wife and I purchased our airfare to St. Lucia through Sandals as part of a package, as it was less expensive than purchasing it separately. Big mistake! Our flight home on American Airlines was cancelled, which is certainly not Sandals' fault. However, because we purchased the flight through Sandals, American refunded the money to Sandals. After more than two months of calling Sandals repeatedly to get our American Airlines refund, Sandals informed us that they would be keeping more than $300 of it. Let me repeat that: Sandals, which was not in the least inconvenienced or impacted by our flight home being cancelled, decided that it was appropriate to keep more than $300 of our refund. They claimed that because they had "paid" for part of the flight as part of our package, they were entitled to keep a portion of the refund. What a joke. Sandals didn't pay a cent of their money to American; rather, they took the money that we paid them as part of the package, sent the relevant portion of that to American, and pocketed the rest. We don't support companies that rip off its customers like this, and won't ever be going to another Sandals. I would recommend that you consider doing the same.

We recently returned from a trip to St. Lucia Grand. We became SANDALS fans for life. We have never been taken care so well by any other staff in our lives! SANDALS make everything so easy and we genually appreciate how the entire stay was focused on our enjoyment. The food at any of the restaurants was so good; the drinks all came the top shelf, and the room was always clean whenever we returned to it. I can't wait to get back - Thanks SANDALS for making our lives better.

We arrived on the 11am flight from Gatwick on a Friday which means we arrived just in time for rush hour … it took 2.5 hours to get to the resort .. in an old crammed mini bus … couldn’t fault the driver… no welcome drink On arrival … just launched into an introduction about the restaurant… we have now been up for 20 hours … we were the shown to a room with an ocean view … and there is the issue … between the ocean view was a chain link perimeter fence and a road … the room is shabby and dated 5106 … the Bathroom was 10/ 10 - and so are the staff and the food … we asked to move which is finally being accommodated for $500 extra. If you want to stay here beach side is better value for money … it is Sunday morning as I write this and we have not unpacked and are still waiting for our new room to become available. Total cost for 6 nights £7k always select a room with a beach view or not ground level ocean view … it’s not worth the money

I just wanted to leave a GLOWING review for Ken from the dive shop at Sandals Grande St. Lucia. My GF and I met Ken last year in St. Vincent and he made us feel really comfortable in the water diving. This year he helped refresh things for us and was very patient and comforting which really went a long way. I also wanted to shout out the rest of the dive crew, who were also amazing (Rusty, Stingray, Martin, Marcus, Pumpkin). They were all so welcoming and made us feel safe diving (and ensured we had a great time). The diving part of our trip is what really made our trip worthwhile so I just wanted to let you know how great that team is. Every one of them.

My name is Hany and my wife is Viola we had a nice time during our trip to Sandals St.Lucia specially with Nhaya the erobic training as she is really good and care about the guest.I had a cramp during the session at the pool and when I asked her for help she stopped the session to treat me.in addition of this everytime do the session she has to make sure that everyone is Allright. Also the entertainment people were so good as I can remember the names Mauka and Calvin they where amazing people . I hope to see them again