El Dorado Casitas Royale by Karisma

Our personal concierge Wilma was outstanding. Made our stay a 10 out of 10. Bar tenders Julio and Manuel went out of their way to provide us a great experience at the swim up pool. Already booking for next trip.. All restaurants were first class, waiters remembered us from our previous trip.. All resort staff were super friendly and some went out of their way to help us..

We couldn't have asked for a better first experience at El Dorado Casitas Royale—it was amazing! Our swim-up casita was a perfect base: so much space, a ridiculously comfortable bed, and the luxury of choice with a massive indoor shower, an outdoor shower, and a tub. Being able to just swim right up to the bar for a refill was pure vacation bliss. The true standout service from Julio and Wilma at Casitas section 30. Wilma made our trip feel extra special; she was consistently checking in to see if we needed anything. We loved the diverse food scene. We had great breakfasts (Santa Fe was a favorite!), but we couldn't resist going to the Thai restaurant twice for dinner. Plus, the ease and accuracy of the room service—always spot on and delivered fast—made for effortless meals. Ordering food, lunch/dinner reservations, and even supplies/amenities through the resort website was a breeze. The resort's expansive layout gives it a special, exclusive feel. With guests so spread out, our little slice of the pool/beach was quiet and uncrowded. It truly felt like a private retreat! We are already planning our next trip back.

We had a wonderful time at El Dorado Casitas Royale! It was our first time there. The swim-up room was very spacious and the bed was truly comfortable! We had a huge shower and also an outdoor shower and a bathtub. We were right by the bar so it was an easy swim to get more drinks. Jacobo and Wilma were our concierge staff and they were both great! Wilma came by almost every day to see if we needed anything. She brought our friends a birthday cake at the pool! We had breakfast at Santa Fe twice and at the buffet once and both were good. Our favorite dinner option was the Thai place (we went twice)! We also ordered room service almost every day and it was always exactly what we ordered and arrived within an hour. There are many bar options and food options. The resort felt like a private one, as it is so large the people were very spread out. There were never more than 10 people at our pool/beach area. That was nice! We will definitely consider this place for future trips!

Wilma was an amazing concierge and on top of everything...thanks Wilma!!! We stayed in the Casitas with swimout rooms, loved this! Very relaxing and quiet. We had a fridge in our room stocked daily and 24 hr room service. The Royal side had more of a party atmosphere and Casita guests could access the Royal side. An app showing restaurants with menus and detailed entertainment information would have been super helpful. We could seek out the information but an app would have made this much easier. Our casita was clean and well maintained, outdoor shower was incredible. Lazy river connecting Casitas and pool bar was great. I would stay here again.

This is our second time to El Dorado Royale and will not be our last. The service we received was unmatched. Our butlers Wilma and Chris took care of all our needs and were constantly checking in to make sure we had what we needed for a great vacation. Our room was always clean. The only downside is it is a larger resort so walking places could take a while, but who doesn’t enjoy walking with an ocean view.