Hilton Tulum Riviera Maya All-Inclusive Resort

Great family vacation! We all had a wonderful time together, and everyone found something they loved — from the delicious food and fun kids club to the amazing beach yoga sessions with the incredible instructor, Sofia. The resort’s beautiful design, spacious grounds, and top-notch service made our stay even more enjoyable. Truly a fulfilling and memorable experience for the whole family!

AMAZING views, rooms, service, and food! Special shout out to the on-site Kids Club, which allowed us to have a bit of much needed couple time in the midst of a fantastic family vacation.

We have just recently returned home from our family holiday in the Hilton Tulum Riviera Maya Resort. We highly recommend the kids club. It is hands down the best kids club. Our two little boys aged 5 & 7 years old had so much fun due to the hard work, kindness, dedication & enthusiasm of all the staff. Emma, Angel, Bel, Roshy, Chris, Montse & Mich work incredibly hard to ensure all the children are entertained and well cared for. They provide action packed activities from arts to games that suit all interests. Emma, Angel, Bel, Roshy, Chris, Montse & Mich’s energy, work ethic & professionalism created special memories for our boys.

Our kids were very happy there. They have the best team at the kids club.This resort has everything you need for a family vacation from food to kids activities.

This was my first time staying at Hilton Tulum, and while I truly enjoyed many aspects of the property, my initial check-in experience left a disappointing impression. As a Hilton Gold member, I was originally upgraded to Casa 1 aka Enclave at check-in. However, just as the process was being finalized, with the wristbands already prepared, I was suddenly downgraded. I later found out that another guest had complained about not receiving an upgrade, and rather than explaining that upgrades were limited, the supervisor (Astrid) reassigned my room without transparency. To make matters worse, I was told I was being “upgraded” to a full ocean view room. Unfortunately, when I arrived at the room, there was absolutely no ocean view in sight. I’ve included a photo from my balcony to show the actual view. I would have appreciated honesty over being misled, especially at a property of this level. I did raise the issue with the staff, and to their credit, they offered to move me to another room of the same category with a slightly better view. I declined, not because of the room itself, but because the trust was already broken. The issue for me wasn’t the downgrade, it was the deception at the front desk. That said, I want to acknowledge the rest of the team: the service throughout the hotel was outstanding. Staff at the restaurants and other areas were warm, professional, and genuinely attentive. The buffet was average, but the specialty restaurants (which require reservations) were excellent. Ultimately, while much of the stay was enjoyable, I likely wouldn’t return due to how poorly the check-in situation was handled. It’s unfortunate, as the hardworking staff elsewhere on the property truly deserve recognition for creating a wonderful atmosphere.