Hilton Tulum Riviera Maya All-Inclusive Resort

Context We are a family of 4 with an 8 year old boy and 6 year old girl. Travelling from London from 29th July to 5th August. We just returned from a week at Hilton Tulum. It was one of the best holidays we have had. We mainly stayed at the resort and this was great for the week we stayed. I was able to work from the hotel room quite nicely. Highlights The rooms are spotless and extremely comfortable. The resort as a whole is fantastic. The kids club was the star of the show. The staff, Joss, Bel, Krystal, Angel and Emma are the best we’ve come across and a real credit to the resort. It’s as good as sending your children to a top notch daycare centre! We’ve always been reluctant to use kids clubs but our kids loved it there with the kindness of the team and the top notch program and facilities they had there. The pools are great and never felt crowded. Great selection of restaurants and the set menu restaurants make a nice change to buffet food. We are all vegetarian and the reason I mention this was that the selection of food for us was great. The gym is superb and we used it everyday. The onsite cafe is very good and the coffee is great. The concierge team especially Jesus were really helpful and put emphasis on the fact we were having fun. Points to consider The food options for kids are limited. You can get pasta but thats about it. Could have had more help with excursions. There’s lots we could do but the one time we did I got ripped off. I’d have paid for Hilton resort arranged trips. The shops onsite are way too expensive and make airports look cheap. If you’re staying with kids then you’re best off staying in Casa 6. Summary All in all it was an amazing family holiday and the resort gets high marks for supporting this. Again special mention goes to the Joss, Bel, Angel, Emma and Krystal in the kids club. They went the extra mile to make sure all the kids and families had the best time. We would have no hesitation in going to Hilton Tulum again. Ps - the wildlife is amazing. I like the iguanas aka Mexican squirrels all very unique personalities

I just wanted to leave the biggest thank you to Bel, who works in the kids/teens club. She was absolutely AMAZING. From the moment we met her, she had the most genuine smile on her face and made everyone feel so welcomed and included. Her kindness and energy truly stood out every single day. Bel went above and beyond for all of us, and even made a special little farewell gift for me and my brothers, which meant so much. It’s little things like that that make a huge difference — she truly made our stay unforgettable. Thank you, Bel, for being the sweetest and most lovely person. You made our trip even better than we could have imagined. You’ll always be a special part of our memories here.

I’m returning from a 5-day stay at the Hilton Tulum All-Inclusive Resort, and I wanted to share my experience with both the pros and cons of my visit. Pros: The resort has spacious and clean rooms, which were a highlight of my stay. The rooms were well stocked with sodas, juices, and snacks, which definitely added a nice touch to the overall experience. I particularly enjoyed dining at the Mexcal Chophouse and Seaside Grill, where the food was very flavorful and the atmosphere inviting. The staff throughout the resort were generally friendly, contributing positively to our stay. Cons: There were notable downsides. Check-in was delayed; we couldn't access our rooms until closer to 4 PM, despite the official check-in time being at 3 PM. On the bright side, we were upgraded to an ocean view room at no extra charge, which was appreciated. Dinner reservations were a bit of a hassle. Upon arrival to the resort on a Friday, we attempted to make reservations at multiple restaurants but were told they were fully booked for the weekend. However, after multiple trips to the concierge, I managed to secure a table at the Mediterranean restaurant, which unfortunately did not meet expectations. The ambiance was lovely, right on the beach, but it was uncomfortably hot as the restaurant is outside and has no overhead fans. As well, the cleanliness left much to be desired as there was bird poop all over the chairs that needed attention. The service was slow, and the food was disappointing, including the drinks. We also dined at the Auma Steakhouse, but it too fell short in terms of food quality and service. While we were celebrating multiple birthdays, the staff's acknowledgment was lackluster compared to how they celebrated other guests. We were aware of the seaweed situation before our arrival but were not prepared for the smell emanating from it. It is quite a strong odor so relaxing by the pool was a bit difficult. The resort's gift shop is also way overpriced; for instance, a can of bug spray cost $25, which is excessive. Also, if you plan to use the ATMs on-site, be aware that they do not dispense American dollars, and the withdrawal fees will be doubled. For example- withdrawing $10 in pesos equaled a $10 USD ATM fee….absolutely absurd. Overall, while I did have an enjoyable time in Tulum, I don’t think I would choose to return to this resort. The lack of activities on the resort and the isolation from nearby city life limited our options for exploration. The buffet food was bland and also had a limited selection, particularly when it came to meat options, which was disappointing compared to other resorts I've visited. Overall, the staff were generally welcoming and friendly, but the experience throughout was overshadowed by food quality issues and logistical challenges that detracted from what could have been a fantastic vacation.

It is absolutely amazing staff absolutely lovey and food amazing especially in Italian and sushi bar and room quality and cleanliness is was great the beds were so comfortable(i would love to know the brand) mini bar was great quality not pushy on tips and lots of choice of different pools churros were amazing and the pool facilities were great to not busy in certain pools witch was nice cafe in lobby was so convenient and nice the buggy service was such a help in getting around but the beach could do with a little cleaning up was covered in mess but other than that it was an amazing experience and stay

The kids club was great. To leave your most precious thing and know that they are safe is wonderful. The entire staff at this resort are wonderful and I would recommend this facility in the future