Hilton Tulum Riviera Maya All-Inclusive Resort

We're just back from the Tulum Hilton and had a memorable stay. It's located on a crystal clear little bay, most of which is bordered by a sandy beach. Breakwaters (We called them "The Silent Sea Lions") create protected swimming area. Sargassum is omnipresent, but was not an issue, in our opinion. Staff was on top of it. We estimated that at any one time there are about 2000 guests. Considering that magnitude of demand on food services, our culinary experience was 5-Star! Not everything was perfect...but there is no such thing as perfection. The house staff are courteous, attentive, and efficient. They work hard for their money, and most are worth way more than they're being paid. Tip them well. Shout out to Elmer, the bartender. Knows how to run a busy bar for hours on end, keep his cool, and wear a smile. The Bloody Mary Master. Eduardo, Sea Salt supervisor. Personable, respectable, humorous Captain of the Ship. The Fixer. Javier, Sea Salt waiter. Eduardo joked that he's crazy. Must be why we liked the guy. Antonio, Sea Salt beach waiter. Friendly, dependable, good memory. Enok, Bar 360 bartender. Pours a good eye-opener and remembers your name...even if you can't. The town of Tulum is about 20 minutes south. We found that grabbing a cab at the main entrance for the ride in, and a Collectivo for the ride back, worked well. The staff out front will set you up with a cab. Tell the Collectivo driver to stop at the Conrad Hilton. You'll be deposited at the main gate. You can walk the rest of the way in, or the staff at the gate can summon a shuttle for you. Another perk. It's a family-centered hotel, which is very cool. It's also spread out around the entire bay. We're retired and were glad we were able to get a room in Casa 2 (Rm. 2131 specifically). It was a short walk to the main building, and far enough away from most of the kid action that we could appreciate them from afar. The room itself was ideal. First floor, quiet corner, private deck with foliage in front and the ocean beyond. No walk-by traffic, but just steps to the Sea Salt. We have to admit that the bathroom was peculiar. It's huge, yet has a tiny vanity and no towel racks on the walls. The shower is walk-in, roomy and delicious. Most of the water drains just fine, but some runs out under the shower curtain onto the bathroom floor. We laid down towels at the shower's edge to catch the runoff. We went through lots of towels in a week. We reported the issue and staff responded quickly, but were unable to stem the flood. Not their fault. I believe it's a relatively minor, but serious, installation flaw. BTW: the shower curtain rod is lame. There were issues with the ATM so we had to obtain pesos at the front desk. Easy, peasy, expect that they charged a 10% commission and the government got a 16% tax. This did not make me happy, but I needed pesos to tip the staff. The concierge was critical to our peace of mind the morning of our departure. We had been having issues getting my documents filled out. She graciously solved the problem, plus kept my blood pressure in check. Gracias! Conclusion: Two Thumbs Up. Highly recommended for young families.

The hotel is brand new, and it shows, the guest rooms and facilities are in excellent condition and beautifully maintained. Everything feels fresh and modern. That said, for the price point and the expectation of an all-inclusive experience, there were several downsides. For a short 2–4 night stay, I’m not sure I would recommend it. The property is fairly spread out, so you do need to take a shuttle to get around. Fortunately, the shuttles run frequently and were easy to access. The biggest disappointment was dining. We arrived on a Friday and were unable to secure restaurant reservations for the first two nights. The only available time slot was 9:45 PM, which isn’t practical when traveling with kids. Since we were only there for three nights, this significantly limited our experience. The buffet ended up being the main alternative, but compared to Hilton Cancun, it was noticeably smaller, with fewer options and very crowded during peak times. The pool drinks were good, but the service was extremely slow. There was consistently a long line at Pool Bar #2 (the main pool bar), and even going directly to the bar didn’t save much time. Because we were only there for three nights, it honestly felt like we were spending a lot of time waiting, whether for food, drinks, or reservations. Overall, the service did not feel elevated or aligned with the price point. While the property itself is beautiful and new, the operational experience didn’t quite match the luxury expectations.

We had an amazing 10 days at Hilton Tulum Riveria Maya. The service was excellent the whole hotel is very clean and the room was great. We had breakfast and lunch in the casa 6 part of the hotel and the views were phenomenal. The kids club was excellent it is the first time our children went to a kids club. The staff are so friendly and caring. The facilities are excellent a big air conditioned play area. Our children kept wanting to go back. There are a range of activities that were really varied. We had lots of updates via WhatsApp which was great. There are regular shuttle buses and golf carts to the centre of the hotel. We liked to walk most evenings which took about 10-15 minutes. Sometimes a little longer if we stopped to look at some of the wildlife whilst on our walk. The food was excellent lots of variety and we managed to book the restaurants most nights. My only recommendation is that the on site store is quite expensive so we would have packed more pool toys and sun cream as a family. We absolutely loved our stay here and as a family really welcomed the friendliness of the staff. We would highly recommend to others

We had an amazing stay at Hilton Tulum Riviera Maya, and upgrading to the Enclave completely elevated our experience. The resort is beautiful, very well maintained, and the service throughout was excellent. The pools were constantly being cleaned, and even when the resort was busy, everything felt organized and spotless. Our kids absolutely loved the kids club, activities, and play areas, which made the trip enjoyable for the whole family. The highlight of our stay was our Enclave concierge, Enrique. He was truly outstanding. Despite the resort being full, he helped secure wonderful dinner reservations for our family every night so we could enjoy relaxed meals with our kids. He was always available, easy to reach, and genuinely cared about making our stay special. His attention to detail and responsiveness made all the difference. Enrique made the Enclave experience so enjoyable that we would honestly return again just to have him as our concierge. A beautiful resort, amazing service, and an unforgettable family trip — highly recommend!

I travelled to the Hilton Tulum Riviera Maya for a holiday in February with my family. We had a truly wonderful break here and it exceeded expectations. The resort is stunning and catered to all of our needs. My son (aged 3) loved being surrounded by iguanas and hermit crabs all day and has never enjoyed pools quite like it (very well heated). Generally speaking our service was exemplary. Special mentions for Omar, in the Teppenyaki restaurant who was fantastic and made us feel especially welcomed. Dely, who looked after us brilliantly round the kids area and pools. And Adriano, in Auma who provided the best service I think we’ve ever experienced in a restaurant. My son left positively beaming and it was a nightmare getting him to sleep after as he was so excited by the balloon Adriano gave him. Excellent! Our room was beautiful and kept nice and tidy by the housekeeping team. The food in the restaurants was mostly great with the breakfast buffet shining also. My only criticism, is that as the hotel got busier in the second week, services seemed to struggle a little bit in some areas to keep up with the higher demand. I am nitpicking though, this didn’t impact our holiday too much. Overall great, relaxing trip, can’t wait to come back!