Beaches Turks & Caicos Resort Villages & Spa

This is our 4th year in a row coming to Beaches at Turks and Caicos. The main reason we keep returning is due to the service and hospitality of the staff. First off the manager, Curtis Lee is a huge asset to the resort, he is always accommodating and will always try his best to help if any issues arise. Curtis has always went the extra mile to make our family happy, and it does not go unnoticed. We were always served by Javain, at MARIO'S restaurant. This happens to be the busiest restaurant on the resort, but Javain did not make it feel that way with his swift service. We also had a birthday occasion for the evening, and Javain went out of his way to bring us a cake, absolute priceless and something we will never forget. These trips are built on memories and great staff like this is what makes it so special to remember. We hope that BEACHES continues to have great staff like this every year. Thank you! We can't wait for our 2026 vacation!!!

Beaches Turks and Caicos is a good family resort and we really enjoyed our time here with a few hiccups. Our room- we had a Seaside One Bedroom Concierge Villa Suite on the first floor which was amazing to be able to walk out onto the patio right onto the beach. Great layout for families. Big issue was we arrived and they had our view literally facing a construction site. It was awful. I requested a room change and they did do that the next day but come on Beaches/Sandals. People don’t pay thousands of dollars to look or hear your construction. Or if you do place people there, offer them money off or the option of being placed elsewhere. Totally unacceptable to spring it on guests when they arrive to stare at construction. Our second room we moved to was great but this alone may keep us from returning to a Beaches/Sandals again and heard from others at the resort their frustration with it too. It made me feel as if profit was a way bigger deal than guests experiences. Food- I will say that I was genuinely surprised how great the food overall was. The Jerk Truck jerk chicken was 10/10 and Kimonos was an experience we will never forget- 100/10. Mickedo made that experience next level and was such a kind, fun soul. Kimonos is a do not miss! We really loved the swordfish at Schooners too. Highly recommend. Great options throughout and you won’t get bored for options. We had very little issue waiting for dinner- we don’t do buffets. Longest wait was 45 mins. Food and drinks exceeded expectations. Beach- super stunning!! Maybe best I’ve ever seen and always enough chairs there. Water is so clear. This was the real star to us! Pools- pool chairs were hard to get sometimes and there was no staff to remove towels that had been there for hours for the most part. I think that’s something that could definitely be improved. I also noticed the pools aren’t super clean. We were recently at Baha Mar and those were spotless. Water a little cloudy which is kinda gross. Spa- did do massages while we were there and I would highly recommend. Overall it was a great trip but most likely not a place we would go more than once. Relaxed vibe, lots of amenities but definitely feel like a number on a resort this big. Some customer service fell through the cracks with food service, pool chairs and some of the overall cleaning. There definitely was some stand out staff but more complacency especially with servers at restaurants.

We booked this trip with 4 other families, all with children similar ages and we chose Beaches for the ease of all-inclusive, we well as upon recommendations from others that it's perfect for families. We stayed in the Caribbean Village, 2 of the families stayed in the Italian Village, one in Key West and the fourth was in the French Village so we really got to see what you got for your money. Our room (Caribbean Village), was incredibly disappointing - it was basically a cave with little to no natural sunlight. We requested a first floor walkout because we have two boys who cannot be contained, and we wanted to open the door and let them run, so this was a good feature, but we were in a corner near an industrial part of the complex and it was incredibly depressing when we would return there after a beautiful sunny day. We reasoned through it that we won't spend much time in the room anyways, so it didn't matter, but the grout on the old tile was dirty, the bathroom, though cleaned as it could have been, had peeling cracked paint and the lighting was so dim, I can't describe the rest because I couldn't actually see it. Housekeeping actually skipped us one day (not great when sand is involved!), and then we figured out if we started tipping everyone in cash throughout the resort (something we were told they do not accept), that we could improve our level of customer service. We were very excited for the included water sports, but it was pretty windy most days during our stay and they flew a red or yellow flag most days. I would say they are not keene to assist you when you approach the water sports hut. Despite that, my kids loved the catamaran sailing, which was fun with the wind, and snorkeling, but nothing else could really open (they said due to wind - which it was very choppy). We chartered a boat privately which I have to say was the best decision and highlight of the trip (we should have done this every day). The kids did enjoy the kid's club in the evenings and the food was good but service was hit or miss overall. Our friend's in the French Village had a room slightly nicer than ours at a similar price point that also featured natural light, and our friend's in Key West and Italian Villages paid considerably more for their accommodations and their rooms were much more updated with a higher level of service but I'm not sure they would recommend paying more for what they received versus what we had. Overall, it was a great family week, and our kids are just happy to go anywhere with us so the room did not bother them, but my husband and I are kind of in post-vacation shock at the price tag for what we got when we arrived.

Trip to Turks and Caicos 4/5-4/12, 2025 Booking: Our travel agent was amazing at helping us make the right choices for rooms in a resort with so very many choices.She got us a poolside Italian village room and include all the rooms at the concierge level. We certainly loved the room location and some of the concierge amenities like room stocking and making some reservations. The payment process through her was fabulous. The concierge transfer situation to/from the airport was awesome. Flights were done by us and really depended on wants, price and where we could fly from. Depending on which flights some were pretty full, but others were only 50-70% full. This was pretty nice. On Site: Transfers were absolutely organized and perfect. The Sandals people at the airport were very organized and once we identified ourselves had us in the right place very, very quickly. We rate this as well as the exit process a 5 star. By the way customs was a breeze but we were on the first or second flight in. The check-in process for concierge was nice. It was nice to be catered to with drinks and snacks. We were pretty early and were taken to Cricketeers Pub for lunch. That was nice. All the kids had similar nice experiences and all their rooms were ready. What was not good and did not seem to overly concern our concierge or the front desk folks, was that our room was not ready at official check-in at 3:00 PM. It was after 4 when it was finally ready. Not to be picky, but at the price paid and us wanting to make use of every minute this is unacceptable. We attempted to make reservations for our group (15 people) at Kimono’s right away because it was considered to be the best and very busy. They would not allow us to do so until we were fully checked in. Fortunately, we were able to book it, albeit a very late sitting with kids (8:45), and had a single location. (Very good) Our room locale was great; it was a short walk directly through the glass door to the pool. The first day we were unable to find lounge chairs (They were all saved) by 9 AM. Since I wake up very early, I saved seats at 5:30 AM the rest of the week right in front of our room. Getting chairs at the beach was much easier so we never “saved” those. Activities at the pool, both organized and unorganized were great. Most at the pool were designed for kids, but some were also fun for adults including music trivia , cornhole and dance. Other activities were fun This review limits characters so it is not in total

We took our 5th trip to this resort over Thanksgiving Break. Our family of 4 always stays in the Italian village and we have never had any problems with our room. They are spacious, clean and we have plenty of room to spread out. Plenty of pools to enjoy and do agree the seat situation is a nightmare. We refuse to get up early on vacation to grab chairs so we just wing it. Usually you can find a place to put your bag down and get in the water and chairs will open up. The pools do seem kinda dirty and there can be a lot of glasses from the bar just tipped over falling in the pool or near lawn chairs, My teenage son was extremely disappointed the surf simulator broke the 2nd day of our trip and was told a part had been ordered. According to the reviews the part has yet to arrive 5 months later. Very bad communication on behalf of Beaches resorts. I even tried calling to see if it was repaired and nobody could give me a clear answer - one of the reasons we canceled our trip there this summer. Also the elevator by our room was broke the whole week and we were on the top floor. The food is average if that. Agree with all the other reviews wait times are all around a hour and the food is not even that good to wait that long. Arizona's lunch buffet was decent and they do grill burgers out there. Breakfast buffet is always good but the rest of the buffets (lunch and dinner ) are pretty bad. I would also echo the other reviews about the staff. Most are NOT super friendly or outgoing at all and come off kind of put out. Unfortunately our time has come to an end at this resort as we feel its lost its WOW factor. The food, customer service and communication needs to improve.