Melia Las Americas

Had a great week! The weather was just glorious! Did not pay for The Level and didn't miss it. The food was delicious, but a little repetitive. Everything was great, except for the loud music every night from the terrasse or lobby. I had upgraded to a sea view room and regretted it because of that. I will be back, but in a classic room, on the other side of the hotel, hoping to sleep better. And yes, there are a lot of nice cats all over the place.

Staff and Cleanliness was A++. Cuba is hurting right now, and lucky for us we'd had paid for the Level upgrade so it was worse for the guests that didn't. It's just not worth the money that you have to pay. The Melia is charging to much for what you do get, Sorry but place the same amount of money and go to the DR for now. You'll get more value for your money.

Brenda and Ken have been to MLA many times and it has become our segundo casa. The resort has many attractive features like the layout of the resort, the best beach in the world, exquisite grounds, great food and so much beautiful space to explore. But, we keep coming back for the people who have embraced us as family. We could mention so many people who are close to us including David at the golf desk who always takes care of the details; Denay, Joel, Jorge, Barbara, Alex and Guillermo who were at The Level bar; Yoly and Mercedes in the buffet; Enrique. Mercy and Manuel at the Terrace. Lazara and her compañeros at the Lobby bar. The list goes on with so many people who remember us and we call friends and family. MLA is by far the best resort in Cuba.

I am a returning customer to the Melia Las Americas and I am never disappointed. Although every year there is some issues that could be disappointing the quality of the staff more than makes up for it. As usual all the team of The Limoncello restaurant were amazing with impeccable service, mostly I want to thank Miriela & Marguerita for making our daily lunch experience the best part of our day. At the international restaurant Juan Carlo and the team provided an exceptional fine dining experience. At the beach bar zayuri and Jorgito were amazing making the best daiquiris in the whole hotel. Also want to recognize the team at the terrasse who always were attentive, but a special mention goes to Cutting who in my opinion is the classiest man in Cuba and a true gentleman. Also want to say that Sevilla and the team at the snack bar also provided outstanding service. Lastly, I want to thank the management team as we did have a big disappointment when we arrived as we discovered that the Robelezza restaurant was closed. I have been having my lunch there on a daily basis since the hotel opened in 1995. This is what I look forward to the most in my trips to the Melia having my lunch outside next to the beach. After expressing our concerns to management they immediately made it right by allowing us to have lunch at the Limoncello. Actions for a 5 star hotel. Thanks to all at the Melia for making my vacation memorable once again and I look forward to my next visit in November !!

Pros: great service, people really want you to feel good there; good food (for Cuba); the beach (no rival) Cons: the hotel needs urgent repairs (and I mean urgent); jap restaurant is disappointing (no show at all, just ok food, service good, as in the entire resort). And that's it, really. This is a no party relax type resort. I would return, and I recomend it.