Yasawa Island Resort & Spa

Definitely not 5*, at best maybe 3! The resort is in urgent need of an update. The rooms are full of bugs, spiders, centipede, moths and wasps. Stayed 7 night, never had sheets changed. The pool and surrounding area, needs updating. The food is absolutely terrible! Service is not great. For the price we paid, they should be ashamed!

5 star pricing, 2.5 star delivery. Fiji is a special place. Especially the outer islands. Most resorts are staffed by the local villages. This is the best part. The staff were what made the best part of the trip. They really want to make the place work. From bar to housekeeping to the amazing activities crew, they tried their very best. The Downside, resort management were mostly non-existent apart from the first day check in and when you had to pay at check out. It’s evident they know the issues and don’t want to confront them. The place is tired and does not justify the very premium price they are charging. The roof thatch on our bure was literally falling down on a daily basis, we checked and our sheets were not changed the entire 7 day stay. Not acceptable when you have forked out nearly $14,000 AUD for 2 for a week. I will go elsewhere, and I’ve racked up over 50 trips to Fiji. Sad as it was a great place when initially built.

The worst " Resort" in the world. Bad food, bad staff, bad rooms; bad drinks. Nothing pleasant to say. Communication via a walkie-talkie. No renovations as they claim. The day spa comes to you as there is not one.Would give 0 stars if could.Left early due to false and misleading advertising. Be very very careful. Travelled the world and stayed in better 1 star backpackers with better accommodation and food. They should be ashamed of themselves.

The island itself is absolutely stunning—peaceful, secluded, and perfect for a relaxing getaway. We genuinely enjoyed the natural beauty and tranquil atmosphere, which were definitely the highlights of our stay. The staff were friendly and welcoming, but there were several service issues that impacted our overall experience. We had scheduling and communication problems with a spa appointment, which was frustrating. After bringing it to the attention of the General Manager, she was very understanding and offered us a complimentary session, which we appreciated. It showed the team was trying, but staff training and consistency still need work. Our room was nice and spacious, and we initially looked forward to staying in a deluxe beachfront bure. However, we were disappointed to find that we couldn’t actually see the beach from our room due to thick bushes and trees blocking the view. In addition, there were quite a few bugs in the room, and the towels provided were old and stained, which really took away from the sense of luxury. Unfortunately, the food was another major letdown. The selection was very limited, and the freshness was questionable. Toward the end of our stay, both of us experienced digestion issues that we believe may have been related to the food. On our final night, the lobster served was not fresh, and the only replacement offered was a basic menu item—which felt disappointing and not in line with the level of service expected from a 4.5-star resort. We also booked a beach picnic lunch, which turned out to be a disaster. We were dropped off at a beach with visible trash and debris, and the “setup” was just two mats and a pillow placed off to the side. We voiced our concerns to the GM, who apologized and attempted to reschedule the experience. However, due to bad weather, we couldn’t do it another day. This brings us to a key point: most guests are only here for a short period, and weather is always a factor. So getting things right the first time is crucial—there’s often no second chance to make it up. The resort must be better prepared and more attentive from the outset, especially given the high price point and strong reputation it carries. Overall, while the island is beautiful and the staff tried to make things right, the resort needs to improve significantly in terms of food quality, room maintenance, staff training, and attention to detail to truly live up to its luxury branding.

We were really disappointed with our stay at Yasawa. The level of service that you expect for the cost to stay here was well below standard. We felt at times as if we were an inconvenience - not by all, but some service was really lacklustre and not the usual Fijian warm and welcoming experience. It is the little things that go a long way. Sadly we won't be back the level of service needs to lift considerably if you want to gain and retain a reputation as a luxury resort