Culloden Estate & Spa

For the price I paid, I expected a better quality of food, service and room. I have been in 5-star hotels before and I got a much better food and service. I would come back for the SPA, but not to sleep in the hotel.

Superb surroundings on a spectacular Spring day. Lunch was simple, but precise and delicious. The pea and mint soup in particular was excellent. The service was warm, attentive and polished, as relaxed or as fast as you want. Take the time and relax or grab something quick but beautifully prepared…your choice!

The lovely Vespers restaurant was certainly out of kilter service due to another event at the hotel on Easter Saturday, The lovely waiter explained and apologised for the lengthy delay from the kitchen. We were offered tea/coffee while waiting 45 minutes for our dessert. Not the kind of service residents expect! Our meal took 3 hours. It should have been the highlight meal of our weekend

This an absolutely stunning hotel, in a stunning location. The level of decor is very sumptuous and its extremely comfortable. The grounds are amazing with sculptures from artists scattered all around. However, I was left disappointed. Our room was a Deluxe Room, which had a dreadful view of a roof which left a very claustrophobic feeling as the room was lower than the roof and was impossible to ignore. We asked for an upgrade but none were available throughout our stay. The room itself is more an Exec Room, for business travelers. There was very poor lighting, no ceiling lights, only bedside lighting and one small task light at the dressing table. This task lighting was was faulty and unusable. Having limited daylight due to the roof, it left the room extremely dark. The lighting problem was reported and someone was due to come and look at it but that never happened. There was no full length mirror and the mirror in the bathroom, although huge, was so far away it was not suitable for shaving or applying makeup. Having said all that, elsewhere the hotel service, food and management are excellent, the spa & pool are fabulous, it was just a shame to have a poor room.

We had the most magical afternoon tea today to celebrate my mother in law’s 80th birthday. Se and the rest of the staff took superb care of us, kind, exceptionally attentive and welcoming. The standard of the food was exquisite and we enjoyed a lovely walk of the grounds afterwards. Thank you so much for creating wonderful lasting memories.