Hotel de la Cite Carcassonne

Wonderful location Tranquil gardens and pool Comfortable bed Room with stunning views - but small for ~450 euros per night Friendly and attentive staff Disappointed that we could not eat dinner at the hotel - not all the staff were helpful, most were

We arrived at this beautiful, historic hotel within the castle walls of Carcassonne and were upgraded to a charming room with a beautiful view of the gardens and the city below. The breakfast in the wonderful restaurant was excellent and there was lots of local produce to sample. We even got a chance to dine in their Michelin starred restaurant. We shall never forget that experience, just magic. The gardens with the pool were great and the service top notch. We would love to return!

Overall we would recommend/return. We have been visiting carcassonne for years and have always admired this hotel. We are glad we stayed this time. We were welcomed and given a tour of the hotel, by the lovely front of house staff. The garden was an absolute delight to relax in after a busy day sightseeing. Our room was one of the the cheaper rooms and was absolutly beautiful looking out through shutters to the towers and city streets, so I can only imagine what the others are like. The garden bar staff weren't the friendliest except for the man clearing tables and glasses but in general the staff were nice, the carparking staff were welcoming. I would definitly stay again or recommend to a friend visiting carcassonne.

An excellent Hotel with fantastic restaurant lovely rooms and excellent staff right in the old city so wonderful position.

Full of character. Previously the Bishops Palace and full of charm. We had a superior room with a garden view which was spacious and had a fabulous view (see picture). Stayed 6 nights but on the last 2 days the room was not serviced. We complained and found the reception staff not helpful. After further complaints we were sent an ice bucket with fruit juices and chocolates which was fine but did not address the problem of getting the room serviced. The Buffet Breakfast was superb in terms of selection and quality but let down in terms of getting a cup of coffee that has to be requested. Often I had to request multiple times and by the time it arrived you had finished breakfast. We ate once at the main restaurant (tasting menu) but not up to the standard of other tasting menus we have had elsewhere (on one course the meat was so tough we both had to leave it).