Hotel de la Cite Carcassonne

Carcassonne is the most beautiful magical place to stay and this hotel is right at its heart. You don't get modern but you do get old world French style with history right on the city walls. Our room was a bit old fashioned but perfectly clean and lovely. Staff are friendly and the outside areas are excellent. However, you may struggle to find a space around the pool in high season. Small pool and lots of people. We didn't eat at the hotel. The hotel has their own bakery which was just outside the front and did lovely pastries and coffee.

Liste Liked -Location in the center of the citadelle close to everything -Beautiful building -comfortable bed -beautiful pool area (which should not be allowed for children as it is very small pool). -staff for the parking to hotel and hotel to parking ride very nice. Disliked -Did not feel like a 5 stars hotel. -some staff attitude not worth a 5 stars hotel. -Front desk very cheap compared to the rest of the property. -bad pillows -funky smell in the room (a air freshener or ambiance perfume could be nice) -not being offered snacks when we had a drink at the bar in the garden while all the tables around us had felt really wrong. -instructions given for parking is an address or a 30€ per day parking. We went to the address which is in fact the 30€ per day parking so no free parking solution offered. You are transported to the hotel from that parking in tiny and extremely dirty small cars. ⚠️MAJOR FLAW during summer : The hotel is right next to an open air amphitheater. Festivals are happening there every nights during summer season It is extremely loud. If you are lucky, an artist of your liking will be performing and you will be able to hear everything for free almost like if you were in the crowd attending the concert. If you are not (as we were) you won’t be able to enjoy the peacefulness of the hotel and the citadel medieval vibes with the church bell and birds (especially in the pool area) pretty much all day until very late because of the rehearsals and the concert show. The night we were there it was HARD METAL….

The hotel and town are so disappointing. It’s like a Disney world experience rather than a historic town. The hotel did not Honor the room we had booked, it was dirty and cramped with no views. The hotel smells musty and like smoke. The worst part was the noise all night long of trash trucks outside our windows, the service workers yelling on their phones all night and morning. The delivery trucks all night long etc. The boys in the car park were the only Positive and were very kind.

Fantastic location inside the walled city of Carcassonne. Our room was nice and well appointed. Service however was hit or miss. We got the feeling that most of the staff had just arrived for the summer. They seemed to lack basic training which for a 5 star hotel is not acceptable. Same for the restaurant: loads of staff standing around but not attentive or well coordinated. The food was average and the prices sky high. Overall location is the main reason for staying at this hotel.

The hotel common spaces are beautiful. It’s too bad the rooms are so dated. The air conditioning is not up to the heat of summer. The room boarded on uncomfortable. I had to sleep on top of the duvet. Be aware that if you get a discount rate on your room they drop the quality of your room. So if you order a classic room with a discount rate they will stick you in an undesirable room in a less appealing location. I don’t like when hotels do this. Also they gave me a room with a stain on the duvet. They hid the stain by putting room information booklets on top of it. When I took the information to read I discovered the stain. That’s not very ethical.