Hotel de la Cite Carcassonne

My husband and I spent a night here on a month long trip through France. This was the second MGallery Hotel of our trip. We had a Superior room, which wasn’t huge. The room was dated and in need of a refresh. The bed and pillows were comfortable. The shower had plenty of hot water and good water pressure. The shower “door” is narrow, and lots of water lands on the floor and the window sill while showering. There was peeling paint on the sill. If you have mobility issues, it’s hard to get in and out of the shower/tub. The hotel is well situated for exploring the old town. There is also a car park nearby. The hotel staff will come pick up and drop off your luggage. Great feature. There is a lovely hotel garden where there is a bar. The service there, however, is not top notch. We visited the garden bar is late afternoon when it was not busy. The bartender and servers ignored us, smoking and looking at their phones. We had to approach the bar to get any service. They never returned to us after finally getting our drinks. Frustrating experience for a four star hotel.

This hotel is uniquely stunning. The setting is unmatched. The views and garden seating are just beautiful. We found the staff to be incredibly helpful and welcoming. Our room was spacious, and the bathroom was modern and luxurious. I recommend the superior room with terrace.

A stunningly beautiful hotel in an equally breathtaking city. Everything about the hotel was perfect and would be difficult to improve.

What a beautiful place...surrounded by history, tastefully curated & excellent service. Food & drinks sourced locally, and absolutely delicious

Carcassonne is the most beautiful magical place to stay and this hotel is right at its heart. You don't get modern but you do get old world French style with history right on the city walls. Our room was a bit old fashioned but perfectly clean and lovely. Staff are friendly and the outside areas are excellent. However, you may struggle to find a space around the pool in high season. Small pool and lots of people. We didn't eat at the hotel. The hotel has their own bakery which was just outside the front and did lovely pastries and coffee.