Hotel de la Cite Carcassonne

The hotel is located in the stunning medieval old town of Carcassonne. You can reach it by parking just outside the city walls in the hotel’s reserved parking area, where a staff member will pick you up with a small car and take you to the reception. At the reception, it is immediately clear that the service is truly worthy of its five-star rating: precise, punctual, polite, with a warm welcome — everything one would expect from a hotel of this level. Being in a medieval city, the hotel matches the setting. While the services are excellent, unfortunately the rooms are in need of a thorough renovation. The furniture is old — and by “old” one doesn’t mean “antique” — and the bathrooms also present some issues that should be addressed. The common areas inside are very aesthetically impressive, while the exteriors are delightful, with a splendid garden where breakfast is served during the summer months. Breakfast itself is varied and enjoyable, offering international options along with a few local specialties. The outdoor pool is well located and pleasantly quiet. Overall, the hotel ensures privacy in a unique historical setting. It is also an excellent starting point for visiting the medieval city early in the morning or in the late afternoon and evening — the best times to avoid the hordes of tourists that flood the streets at midday, making the visit less enjoyable, not to mention the parking outside the walls, which fills up quickly despite its size.

Wonderful location Tranquil gardens and pool Comfortable bed Room with stunning views - but small for ~450 euros per night Friendly and attentive staff Disappointed that we could not eat dinner at the hotel - not all the staff were helpful, most were

We arrived at this beautiful, historic hotel within the castle walls of Carcassonne and were upgraded to a charming room with a beautiful view of the gardens and the city below. The breakfast in the wonderful restaurant was excellent and there was lots of local produce to sample. We even got a chance to dine in their Michelin starred restaurant. We shall never forget that experience, just magic. The gardens with the pool were great and the service top notch. We would love to return!

Overall we would recommend/return. We have been visiting carcassonne for years and have always admired this hotel. We are glad we stayed this time. We were welcomed and given a tour of the hotel, by the lovely front of house staff. The garden was an absolute delight to relax in after a busy day sightseeing. Our room was one of the the cheaper rooms and was absolutly beautiful looking out through shutters to the towers and city streets, so I can only imagine what the others are like. The garden bar staff weren't the friendliest except for the man clearing tables and glasses but in general the staff were nice, the carparking staff were welcoming. I would definitly stay again or recommend to a friend visiting carcassonne.

An excellent Hotel with fantastic restaurant lovely rooms and excellent staff right in the old city so wonderful position.