Bovey Castle

Visited for 3 days in the Summer. The places is beautiful and very classy but the lodge we stayed in was dark and depressing and definitely not worth the money. We've stayed in others before that were much better than this one. The ones on 3 levels are really nice. Brasserie was good.

SPA DAY avoid you will be soo disappointed the standard of the swimming pool & facilities complete let down please see photos for proof. The swimming pool soo cold & I was unable to use the loungers due to them being absolutely disgusting again see photos

Beautiful grounds and good size rooms, parking a little bit crowded but we arrived as a busy time of the year. My only note was this is a very old building so be prepared for creak floor boards as you walk around. Apart from that staff were excellent and professional eating for breakfast and evening meal was all acceptable. The dining area we used one night was slightly slow on drinks service, the staff seemed very young an inexperienced so will excuse that as we all have been there! Overall recommend this place if you prefer an older historical experience over a modern hotel. I wouldn't rate this higher than 4 star.

It was a Bovey Castle Day. Through great gates and a drive worth travelling. On the frosty moor was a most stately home. What was old is a new agent of luxury. Wondrous house straight out of a West County Legend. But the welcome was warm as the roaring fire. Lavinia at the desk was profusely professional and polite. A private canine dinner with heaps of Oksana charm. And a sauntering waggie waltz at Jane's piano. The hospitality the most luxurious part. Five stars from four paws.

Bovey Castle is undeniably impressive in terms of location and presentation. Unfortunately, our experience revealed serious issues with transparency, internal consistency, and how guest concerns are handled. At check-in, we specifically asked what was included in our accommodation and were left with the clear impression that spa access and treatments were included. When we later booked treatments directly with the spa, this was contradicted. At the point of booking, no written confirmation was provided, and no cancellation charges or non-refundable terms were clearly explained verbally or in writing. Due to an unforeseen family emergency, we were required to leave early the following morning. Despite not receiving any treatments, we were charged. Although the charge was later refunded, this only occurred after prolonged correspondence during which the hotel’s explanations changed — from initial apologies for confusion to later denials of any error, while continuing to describe the refund as a “gesture of goodwill”. The issue was not the refund itself, but the manner in which the situation was handled: reliance on unclear or buried terms rather than clear disclosure at the point of booking, inconsistent accounts between departments, and a defensive approach once the matter was raised. For a hotel that markets itself as a luxury, guest-focused destination, this lack of transparency and accountability was disappointing. My advice to future guests is simple: do not assume clarity — obtain explicit, written confirmation of spa pricing and cancellation terms before booking.