Phulay Bay, A Ritz-Carlton Reserve

We spent 4 nights at this beautiful hotel. From the moment we arrived we were treated like royalty. The staff especially our butler Nan were so lovely and made us feel so special. The restaurant and service were exceptional. We had the most wonderful time and cannot wait to return.

I had such a wonderful experience at this Ritz Carlton Reserve (Phulay Bay) From the moment I arrived, the staff made me feel welcomed and genuinely cared for. They BANGED the GONG and I immediately felt like royalty. Everyone I interacted with was friendly, professional, and willing to help with anything I needed. Villa 21 was spotless, spacious, and beautifully maintained. The bed was massive and incredibly comfortable! I appreciated the small details—fresh lemon grass soap, Nespresso, tea, towel … I can go on and on. The villa was a dream! Quiet ,private and relaxing. Housekeeping did an amazing job. The hotel’s amenities were another highlight. Breakfast had a great variety of Thai and different cultures of plates! Please try the coconut fresh toasts! Vacation calories don’t count. TRY IT ALL. Everything tasted fresh every morning. But the real MVP (most valuable player) is BUA 💗 She is kind, generous extremely helpful and made recommendations on excursions. BUA’s heart radiates kindness, she’ll look after you. After a beautiful day at Hong Island we were dropped off by the bar. The bar is outstanding! Honorable mention PAUL, Beverage Manager. He’s engaging, talkative, curious and extremely knowledgeable about world liquor. You can tell he’s passionate his guests. Order a Negroni … 😉 Last but not least is FAH, (Butler for our Villa 21) I don’t recall but someone asked the name of our “Butler” I responded you mean, “MY FRIEND FAH” FAH this experience would have not been the same without you. You my dear friend are special and a rare gem. Overall, this was one of the best hotel experiences I’ve had. It’s the closest experience to heaven. With Love Miriam Kohl (Villa 21)

We had the most wonderful time at Phulay Bay! We were extremely well looked after by Habib, who put in great effort to arrange trips and made sure we were always well taken care of. The hotel is truly exceptional and the service very personal.

This is an outstanding property. Rooms are immaculate and service is of the highest quality. I think this was the best hotel stay I have ever experienced. I am very thankful to Na, our butler, who ensured we had a wonderful time. I cannot recommend this property highly enough. You have to go if you have the chance!

We have just spent the most wonderful 5days in this resort. Everything was perfect from check in to check out and I honestly can’t wait to be back here one day. We were fortunate enough to receive an upgrade to reserve pool villa and we are so grateful, as the room was amazing. The service has been sublime. In particular our butler Na, did everything humanly possible to ensure we have a wonderful stay. Everyone is highly attentive and is able to surprise you positively on a daily basis. Having travelled substantially, also to similar level resorts, I have to admit this is the best service I have ever encountered. All facilities are in immaculate condition. Restaurants are at an extremely high level. It shows that the property has been recently refurbished and is kept in good shape. I highly recommend staying here. It’s worth every penny!