Beau-Rivage Palace

This is my third time staying here. The hotel is absolutely superb. However, during this visit I was really disappointed by the lack of staff and the very slow service. It is a pity, because such a beautiful property deserves a much better level of service. I run a business myself and manage many employees, so I understand the challenges of staffing. In my experience, when people are treated well, paid properly and respected, things work smoothly. For example, we sat on the terrace twice over the past two days, once in the afternoon and once in the morning. The quality of the service and the lack of attention were super disappointing, especially since I had stayed here before several times and my previous experiences were much better.

Visited the bar for a business meeting. The setting and drinks were pleasant. However, I briefly consumed a protein yogurt I had brought with me due to a strict nutrition schedule. While I understand the policy regarding outside food, the way it was addressed by the floor manager (long and public explanation) felt unnecessary and slightly uncomfortable. As a result, we decided not to continue ordering. High-level hospitality is not only about rules, but also about tact and proportion.

First of all - what a beautiful hotel and location! Front desk was very helpful and service minded, fully living up to the expectations of world class service. Special Ammenties for kids was really thoughtful to make them feel welcome, and the kids loved every moment of our stay. That being said, there are also some improvements on the service in my opinion. We stayed over 3 nights: On day 1, I was on my own before rest of family arrived. Evening service was good, but unfortuantely mixed up some clean clothes on the bed and put it in the laundry bag . I had just hurried into the room and went to dinner, so I take part of the blame for not having realized they would visit in the first place. On day 2, family arrived and we went out for dinner later, and when we came back, there had not been evening service hence sofa was not turned into bed for the kids to sleep in. Ended up calling front desk rather late to have them send someone to help me with the sofabed. Next day, we ended having the sofa as bed all day almost, as we didn't see housekeeping until after 4 pm. Was kind of pointless at that point to convert the sofa again risking having to call front desk to help reconvert before kids could go to sleep. Last day felt slightly chaotic at the breakfast - Was never asked for coffee, and had difficulty making contact with staff so ended going to the breakfast 'front desk' to order coffee. Also received suddenly a 'bill' for an avocado which I didn't order, and had again to go to breakfast 'front desk' to get resolved. Throughtout the stay, bar was closed - unclear whether this was because of staff being on holiday, or renovation of bar area, but I didn't see any renovaiton taking place? I understand this is low season, but I find it a bit unfortunate still. I was there partially as part of an event hosted as well at the same hotel - The ballroom was really beautiful - unfortunately, I didn't find the food quality served living up to my expectations. Finally, it would be nice with an entrance on the lake-side of the hotel. Felt a bit intruding walking through the restaurant, and rather inconvenient going through the elevator and stairs outdoor to gothrough what felt more like an emergency. Walking all around the hotel to go through the main entrance also was not really convenient and difficult to pass through the 'gate' with suitcase. The hotel seems to be really made for by-car-arrival, despite having the nice city of Lausanne and the beautiful lac

It was a short stay, but it wasn’t my 1st time, nice hôtel, nice SPA, beautiful location, professional staff and 5* service, highly recommend it!

Loved everything about the hotel and our stay. Exceptionally friendly and helpful staff. Fabulous breakfast.