Beau-Rivage Palace

This stay did not meet our expectations. The property is beautiful and the location is unmatched. Unfortunately, that is where the positives end. First, we arrived around 14:15. At the door, the bellman insisted on us giving him our luggage even though we tried not to. He assured us he would take the bags straight up to our room. At the reception desk, we were told our room was not ready (not a problem or surprising, but why we wanted to keep our bags as we needed items out of them). We got our bags and items back and then left them with the bellman. The bags were later brought to our room after it was ready but one of our bags was missing. Luckily it was quickly located and brought to the room. We had breakfast included with our stay. On our first day, we were seated for breakfast and a coffee order was taken. There was then no explanation of how the breakfast worked. We waited for over 15 minutes, trying multiple times to flag down a server. They finally explained we could use the buffet as well as order eggs from the menu but promptly walked away. Someone returned about 20 minutes later to ask if we’d like to order anything. At this point, it had already been so long that we decided not to order anything as we had eaten from the buffet. We spent the day out of the hotel and returned after 1500. Our room had not been serviced. We also had a lakefront room and wanted to sit on the balcony. I messaged the hotel via WhatsApp to ask if our room would be serviced and also for assistance with the retractable awning on the balcony. The only response I received was asking my room number which I provided. They then did not respond at all. The lights/electricity in the room are very complicated. I see this now from many other reviews but the lights can only be turned off a certain way if you want the AC to stay on. Even when following the instructions provided by the hotel staff, all of the lights would not turn off and one night our AC did not work at all. Overall, the physical property is beautiful but the service leaves much to be desired, particularly for an alleged 5 star hotel.

Thank you for yet another fantastic stay! The Beau Rivage Palace is truly sublime, the friendliest staff who can’t do enough for you, beautiful rooms, delicious food and a wonderful spa - one of the world’s very best hotels!

We had an absolutely wonderful stay at the Beau-Rivage Palace. From the moment we arrived, everything felt thoughtful and special, beginning with the beautiful welcome of chocolates, wine and their lovely summer cake waiting for us in our room. Our terrace room overlooking Lake Geneva was simply stunning and such a beautiful place to begin and end each day. Breakfast each morning was equally memorable, with a gorgeous selection and impeccable service — I am still thinking about the homemade orange-vanilla jam! What truly distinguishes the Beau-Rivage, though, is the service. Every member of the staff was gracious, attentive and genuinely eager to make our stay exceptional. No request ever seemed too big or too small. We especially appreciated Charles-Arthur at the concierge desk, who somehow always managed to magically come up with exactly the right suggestion for our day. His recommendations led us to some of our favorite experiences during our time in Lausanne and made exploring the region feel effortless. This is the kind of iconic Swiss luxury hospitality that stays with you long after you leave. Elegant without feeling impersonal, attentive without being intrusive, and filled with thoughtful touches throughout. Our stay at the Beau-Rivage Palace was a very special and memorable part of our time in Switzerland.

The hotel grounds are meticulously groomed and in excellent condition. The rooms are comfortable and the amenities are amazing.

Luxury ambience and facilities. Great location with beautiful view of the lake. Services are not acceptable. Shower gel was not filled till being asked. Foods and services at Pic restaurant (2-stars Michelin) were mediocre (staff mixed up our desserts and prioritized other table over us as we didn’t order pairings) At the departure, we asked for the invoiced to be corrected. After 2 calls, the invoice was still sent with the wrong info. My friend forgot an envelope with a decent amount of money in it. The receptionist said the concierge would call back but didn’t. We had to call them back and were told that they didn’t find the envelope