Beau-Rivage Palace

Overall a great property, good location and excellent service Mattress in room could have been better

An exceptional facility with staff to match. One of the more memorable and relaxing experiences we've had in Europe

The beau rivage is a wonderful hotel that I have stayed in many times before, but it seems that it may be going downhill a little. I had the worst nights sleep in a long time due to the very uncomfortable bed, (an Elite Beds Ambre, mi-ferme). When I turned up in the room I told them that the bed was way to hard, and requested a topper to soften it. Some 20 minutes later they called and said the topper was too heavy to bring up to the room (To be fair I had arrived at close to midnight). One would think for a top of the line hotel they would get the bed right. Then when I went to get a drink of water in the room, the two tall glasses had not been cleaned properly- big finger greasy marks and lip marks on the rim (the light in the alcove above the glasses highlighted these). But also another disappointing thing was when I left and mentioned these issues, the front desk listened and then said nothing, no “I am terribly sorry etc.” That is quite a contrast to leading groups like 4 Seasons, Mandarin, Aman etc and makes one wonder about the current staff training.

We spent our first wkd back at the BRP and yet again it was an exceptional experience. Everything was first class, at check in we realised that there is no kids club until the holiday season and so the charming lady at reception helped us book a tennis lesson for our son. It was all arrange in a matter of minutes. The room over looking the lake was just perfect, hard to explain but the terrace was like having your own house and all of the fittings in the room are very luxurious and with wonderful taste. I also want to say a special word of thanks to Guest Relations, the team are so adorable and there is nothing they will not go to in order to ensure your stay is perfect. Last but not least, the hotel has had some improvements, the pool outside has been completely renovated and they have replaced all of the outdoor furniture with lovely comfortable replacements. The BRP is still a class apart from all the other properties we have stayed in, the challenge they will have is maintaining such very high standards. Our thanks to all of the team.

I wanted to love this hotel and there was much to appreciate. I was travelling on my own and that can be more of a challenge. The hotel is very well appointed but I found it hard to navigate. Not something I normally have a problem with. The staff were a mixture of perfunctory to very good. The best staff were in the brasserie, where I had a very good waiter. I was on a trip to visit a sick relative and wanted to take some items for lunch. Quiche, salads etc. I asked the concierge where I could find a good delicatessen? He seemed very uncertain and directed me to a bakery and a store making meringue. Definitely not a delicatessen. His knowledge was very limited. My room was very pretty and comfortable. The grounds are lovely with a nice pool but it stops service of even a soft drink at 6pm which in the summer heat seemed too early. After a tiring day I just wanted a cold lemonade by the pool.