Beau-Rivage Palace

This is our favourite hotel in Switzerland. The hotel personal are friendly,polite and professional in all their duties. We always feel welcome from the moment we arrive until the moment we leave ! A special thank you to Alex the concierge,and Mr Benjamin Chemoul the hotel Director for whom nothing is too much !

We returned to the Beau-Rivage to give it a second chance after a disappointing previous stay, following a written apology from management and a clear assurance that the experience would be different, if we gave them another chance. Unfortunately, it was not. What worked: The meal at the Café was excellent, and the guest relation manager came to our table to greet us, which we appreciated. What didn’t: Despite the context of our return, there was no sense of recognition. Being asked at reception whether it was our first visit highlighted a complete lack of continuity. There was no welcome letter or in-room amenity, which is surprising for a hotel positioning itself as 5-star superior. Beyond that, a series of details revealed a broader problem: damaged wooden headrests in the sauna, toilets in the restaurant found in an unacceptable state during dinner, and no apology or follow-up after alerting staff. One moment was particularly telling. At breakfast, I was asked to return to my room because I was wearing the hotel’s own slippers. This is, in my view, the exact opposite of true luxury. Luxury should feel effortless and welcoming, not rule-bound and uncomfortable. Finally, the bathroom lighting flickered like a stroboscope when using the soft-light setting, which is not only unpleasant but also a potential safety issue. Taken individually, these might seem minor. Taken together, they point to a systemic lack of care and, more importantly, a lack of repair. At this price point, and for a hotel of this reputation, that is not acceptable. We have many beautiful memories tied to this house, including important life events. That makes this conclusion all the more disappointing. Sadly, the Beau-Rivage no longer aligns with what we expect from high-end hospitality, and we will not return for accommodation.

I loved every minute of our stay from the minute we arrived, hospitality was unmatched. The hotel is warm and friendly, every staff member was so helpful.

I stayed at Beau-Rivage Palace with my daughter to celebrate her birthday, and it was truly a magical experience. Even though it wasn’t my first stay here, the hotel once again exceeded all expectations. The service is impeccable, the location by the lake is breathtaking, and the overall aesthetics are simply stunning. The breakfast is exceptional, the bed incredibly comfortable, and the spa is pure perfection. Every detail is thought through, and worth every franc. A truly special place for unforgettable moments.

My stay at Beau-Rivage Palace was absolutely exceptional. From the moment I arrived, the staff were incredible—attentive, professional, and genuinely welcoming, making me feel truly looked after throughout my stay. The hotel itself is stunning, and my room was beautifully appointed, combining elegance and comfort perfectly. Waking up to the breathtaking morning views of the lake followed by the spa and enjoying the equally memorable evening scenery was an unforgettable experience. The food was impeccable, with every meal prepared to the highest standard, adding to the overall sense of indulgence and quality. The location is excellent, offering peaceful surroundings while still being very accessible. Public transport was efficient and convenient, making it easy to get to and from the hotel. Beau-Rivage Palace exceeded all expectations and delivered a truly luxurious and memorable stay. I would highly recommend it and would not hesitate to return.