Banyan Tree Phuket

Beutiple experience. Nice view and nature give me unforgettable holiday. Special thanks to staff O. He was very kindful support for me. I will be back..

Stayed at this hotel for a staycation - Great hotel and great service. Visited the spa (was served by Charn) for a fantastic 2.5h massage which flew by!

My friend and I recently stayed at Banyan Tree Phuket for a holiday getaway. The resort is beautiful, and the facilities felt very well-maintained and modern. Our pool villa was private and relaxing. However, several service issues prevented our experience from being perfect and left us feeling that it was okay, but nothing impressive. When I used the hotel shuttle to go to the private beach club. The driver instructed me to call for a return trip from the beach club's reception. To my surprise, upon arrival, there was neither any staff nor a phone available. The cleaning staff were also unable to help. In the end, I had to walk a distance to Banyan Tree's sister hotel to get a shuttle back. During breakfast, while the buffet itself was good, there were no self-service coffee machines. This meant we had to order drinks from the staff, and frustratingly, each and every order took long time to arrive. One night, we discovered two dead cockroaches in our bathroom. We reported it the next morning, and while the staff promptly removed them, there was no follow-up or apology from management. It felt as though the hotel considered this to be a normal and unremarkable occurrence. The checkout process was perfectly normal and efficient, but it was no different from what you would experience at any other hotels. The checkout was purely transactional.

We spent three days at this splendid hotel as part of our honeymoon. The villa was stunning, with two pools and incredibly spacious. The gardens are magnificent and beautifully maintained. The breakfast is extremely varied and of very high quality compared to other 5-star hotels in Thailand. We would like to give special thanks to Nadia, our villa host, who made our stay very enjoyable by accommodating all our requests and being extremely responsive. We are looking forward to returning soon to this hotel, which is one of the most beautiful on the island.

Outstanding. Best time of year to visit. Calm weather. Must try the new beach club RAVA. Amazing! Spa was great. New & Reya were great therapists.