The Ritz-Carlton Ras Al Khaimah, Al Hamra Beach

This was our fourth stay at this resort. We come every year from Dubai as a short escape between Christmas and New Year, which makes this experience even more disappointing. Firstly, I want to acknowledge that the staff themselves were genuinely lovely and very attentive in trying to fix the issues we encountered. Unfortunately, the overall experience fell far below what we’ve come to expect. From arrival, things felt off. In previous years you could arrive by private boat, which was part of the charm, but the area has now been filled with sand, meaning access is only by buggy. Our room wasn’t ready, so we went to the main (and only) restaurant. We sat for quite some time without being welcomed, offered menus, or brought drinks, and eventually had to ask. Service was very slow, so we left and went to the sports bar next door (not affiliated with the hotel). When we returned, our villa was ready but clearly very run down —cracked walls, old paint, and generally tired interiors. There was no welcome platter as in previous stays. The outdoor bathtub had no hot water, and later that evening the indoor shower was also only running cold water. The beach was another major letdown. It’s now full of stones and very uncomfortable to walk on so much so that a buggy driver saw me struggling and kindly offered to pick me up. We attempted to have dinner outside, but the lights weren’t working, requiring maintenance to come. While fixing the lights, the entire villa lost power. Room service also forgot our ice order. We then sat for around 30 minutes waiting for power and TV to be restored. Again, the maintenance staff were lovely, but guests shouldn’t be dealing with this many issues. Other points worth mentioning: there is no proper spa, only massages; the food is very average; and overall the resort feels neglected and in need of a serious refurbishment and upgrade. Sadly, what used to be a special annual getaway now feels sloppy and poorly maintained. This was a really disappointing stay, and we won’t be returning

Stayed at resort for Christmas and was treated to a fabulous time. The resort is just the right size made up of 32 villas but never felt crowded at all, it’s so peaceful. Staff were excellent, very friendly and couldn’t do enough for us. Villas are meticulously clean and spacious with your own private pool, outdoor sun lounging and dining areas, again very private and peaceful. Highly recommend.

My husband and I had an unforgettable weekend at the Ritz-Carlton Al Hamra. The atmosphere was incredibly relaxing, especially with the private pool and direct beach access. The ambiance was perfect, and the staff went above and beyond to make us feel welcome. A special thank you to Sufian and Sandeep for their outstanding service, and to the reception team for making our check-in and check-out process seamless. Highly recommend for anyone looking for a luxurious and tranquil getaway!

We stayed at The Ritz-Carlton, Ras Al Khaimah in September and had an amazing experience. Everyone was incredibly kind and helpful — from the managers to all the staff. A special thanks to Angelica for her kindness and warm smile every day, and to Su, Jiyas, Saed, Arun, Deepu, Sailesh, and Sufian, who always greeted us with positivity and great service. It was our first time at this hotel, but definitely not the last. Truly one of the best experiences we’ve ever had!

Luxurious, Tranquil, Personal touch, Beautiful scenery, Fabulous Rooms Arun and his team did a great job of looking after us at the Shorehouse restaurant. Great meals at Shorehouse and the Beach Deck. A really lovely anniversary experience