Mas De l'Oumede

This is not a 5 star hotel due to the lack of attention to detail and lack of an appropriate level of service for the price point. Service is very slow. Dinner at Provenza was not very good and service was slow and orders missing. Too expensive for this type of service. They seem understaffed for being fully booked. Lack of details: no towels at pool in morning (i guess you have to lug them to breakfast then pool), ring of mold around lagoon pool, staff don’t know anything about resort (bar staff couldn’t call reception to see if our room was ready). Easy fixes so not sure why they don’t do it.

The hotel guests are at the heart of all employees, from top to bottom, in everything they do. Almost nowhere else, we met such an enthousiast team in doing the impossible to make sure that all guests have a wonderfull time. Quality, of course, is at the high level of what one can expect from a R et Chateaux.

When you approach this place, it looks grand and well kept. Arrived at 2:30pm after a long journey from Bangkok, was told to wait till 4pm as “that’s the time the room is available for check in” rather than trying to give us a better understanding of the progress of the room. We booked 5 nights for a Junior suite room and was allocated to a nice big room on the ground floor, near the Lagoon and the spa. Room looks modern as it was recently refurbished. Unfortunately the power point is poor. Bedroom only 1 side has a USB charging. This refurbished room also has a weird layout. 1 toilet but 2 rooms that has a basin and shower area. The 2 large basin and bathtub in the bedroom could be easily transform to a single basin with a toilet. Who thought of waking up in the middle of night to wash your hands or taking a bath? Room has lots of cupboard space which is much appreciated. Their living area sleeping sofa is hard to sit as when you’re watching TV or read, you’ll find yourself sliding down slowly. Fridge is small but effective enough to cool a bottle of wine and put some small items if you need. Housekeeping has been punctual and fast however 5 days stay here our floor was never vacuum/mop. This hotel has 3 pools. 1 Lagoon which is like a beach pool with sand underneath filled with kids and adults in their honeymoon lurking around. There are 2 pools which are better for swimming in laps and they can do better by opening the pool to start at 7am in the summer as it is humid and hot when sun is up at 6:30am. I enjoyed their spa which has lovely 20m indoor pool though you can’t really swim in it but is great to walk around it with the current switched on. The sauna is nice, steam room can be hotter. Gym opens at 6:30am. Spacious gym with 2 treadmills. Most of the machines are up to date. However they can do better with more leg machines rather than those fancy ones in each room which no one knows how to use. Breakfast was disappointing as I was expecting better selection and quality. They do make nice omelette and crepes on demand but the display of buffet is rather poor. Fruits selection is cheap just have lots of pastries and sweets. This is not a convenient property as we have to call Uber in and out and often Uber is hard to get in the early morning where we want to start hiking before it gets too hot. For such a large property, I’m surprised lunch is only served either in Bistro or in the bar. Bistro area has no air-conditioned and it was so hot it was impossible to enjoy a nice lunch. While if you choose to sit in the bar which has no ambience, only serve Pizza or Burger. Wine by the glass selection is poor. They really can do better with the quality selection of wine by the glass. All the staff are nice and friendly. Special shout out to Matthieu who seems to be the waiter who is everywhere - Bistro and Bartender in the bar at the same time. I feel he’s the most proactive and efficient staff in this entire compound. He goes to the extra mile to make sure we can order lunch in the Bar and help and teach me to open the irritating 3 point turning gate to the swimming pool.

Pros (1) 4 swimming pools including a lagoon pool with clean sand and a slide. Pools not too crowded. (2) Good buffet breakfast (3) Good price relative to other similar hotels (4) Concierge was helpful with many tips (5) Room was big with good storage (6) Service was generally friendly Cons (1) Rooms a bit bare

We had a wonderful stay with a warm welcome in a relaxing atmosphere. Excellent staff, beautiful suites, delicious food, nice Spa and several swimming pools. The hotel is child friendly but also suitable for all ages. Beautiful and quiet location in an iconic environment. Highly recommended.