Billesley Manor Hotel in Stratford-upon-Avon, England

Very nice hotel on the outskirts of Stratford

Reviewed 2 weeks ago

This is a very large and traditional 'Cotswold' hotel and in most ways it is a very pleasant place to stay. We only stayed (for 2 nights) here because my wife has a lot of Marriott points and we used some of these points to stay here. The hotel is in a fairly hidden location, so hope your sat nav can find the place, but it well located for trips into Stratford-upon-Avon which is only 4 miles away. Because of my wife's points we were up graded into HUGE room in the main hotel which had maybe the biggest bathroom I've ever experienced in a hotel. Many thanks for the upgrade! Although the room was comfortable and in keeping with the hotel in general, it is a little tired. There is a air-con unit (we stayed in one of the July heatwaves) but it did little to cool the room and we couldn't actually open any windows, so it was also pretty warm in the room. We also had a problem draining water away from the (HUGE) shower cubicle. While huge the shower tray is very shallow so it filled pretty quickly, so we showered while turning the shower on and off. Maintenance did try to resolve the problem, but it made little difference. Comfy bed and pillow combo, but the heat did make it hard to sleep. The grounds and gardens are really beautiful and this must be a wonderful venue for a event such as a wedding. There is lots of parking and the staff are very pleasant and helpful. We didn't eat in the hotel in the evenings but the breakfast buffet was really good with a wide choice of both hot and cold options. Like just about everywhere in the Cotswolds these days the hotel is not cheap and we very quickly ran up a £50 bar bill somehow. Drinks are not cheap, but what is in this part of the country...nothing it seems! Overall a very nice stay and we would stay again for any future visits to the area.

LeicesterChip

Magical Stay

Reviewed 2 weeks ago

I came to stay with my daughter and her bridesmaids and other members of the family for the night before and the night of my daughter's wedding. We had a delicious supper in the private dining room on the eve of the wedding. The four poster bedroom was simply beautiful and the bathroom was large. There was plenty of space for a make-up artist, hairdresser, four bridesmaids, a bride and MOB to get ready in. The breakfast was excellent offering everything you could wish for. The bucolic charm of the surroundings makes it a perfect setting for a relaxing break away from everything and yet it is a great spot to stay if you would like to visit Stratford-Upon-Avon. Thank you Jen and Fran for all your help in the lead up to the day and I would highly recommend this lovely place. And by the way the beds are very comfortable!!!

Charlotte M

Disappointing spa break.

Reviewed 1 month ago

This review is for a couples day spa package, which included two treatments and lunch. When we arrived at the spa in the morning we were informed that there were no therapists available to give my boyfriend a massage, which we were really disappointed by. The male changing rooms had two broken showers (only one worked) and the swimwear dryer was out of order. The pool is quite small and gets crowded easily, making swimming lengths impossible at times. There is also very limited relaxation space inside and the poolside needs some tlc (broken plant pots, stained loungers). We thought the lunch provided was a good quality and a decent portion size, but the mocktails were quite average. Overall, a disappointing experience.

Claire D - Nottingham, United Kingdom

Very Disappointed

Reviewed 1 month ago

For a Marriott Tribute Portfolio Hotel, it was very underwhelming. Yes, it's a stately 1500's manor house but to be honest, they are lacking not only the need to upkeep in the rooms but also the employee positivity to guests. Rooms were very bare, carpet was very stained in the room we stayed in (plus it had a very musty smell in the room). Bed was very hard (not the usual comfort as per I expect from Marriott hotels). Considering this is a manor house, you would think that they would spend a bit more time ensuring that ecclectic feel would flow through to the rooms. The rooms were decorated bascially like a cheap motel room. The staff did not welcome us nor did they even offer to help give us appropriate directions to our room (the amount of staircases and corridors that are in a manor house are crazy and unless you really know the lay out, for anyone who has never visited, believe me - you can get lost!). No one offered to even help us with luggage. It wasn't until we were struggling with our bags past the bar that one of the bar staff offered to help us. Please don't get me wrong - the amazing history of the building, the grounds -- they were all beautiful, but the rooms left a lot to be desired and the staff? Wow, I'd be sitting them all down and giving them a good discussion about positive engagement with guests.

travey2003 - Bathurst Island, Australia

Didn't get the spa treatment I paid for and cannot get in touch!

Reviewed 1 month ago

I booked and paid for an ESPA Inner Calm Massage (120 mins) same as I'd had 2yrs ago, which had been utterly wonderful and I was really looking forward to having again. I wasn't advised, but I had a stand in masseuse who didn't know the venue's packages, so simply gave me a deep tissue massage - the same treatment that another 2 of our party of 5 received, only one had actually booked that! The massage finished quite abruptly after 55 mins without my facial, which I said I'd paid for, they proceeded to show me their paper schedule and repeat, "it says 55 mins." After to-ing and fro-ing they checked with reception and confirmed I was correct, so did my facial - again this was different from the one I'd booked and paid for. There was no-one on reception to discuss my treatment with, when I came out of the spa. I didn't want to protract the situation after leaving the spa itself, as I simply wanted to rejoin my group as it was an annual weekend away with close friends, so didn't report this at the main reception of Billesley Manor, believing I'd be able to email them today, but I cannot find anyway of contacting them, other than phoning up - and I really don't like that method of contact - I can find no 'contact us' option on their website, which is also very poor.

Andrea G

Billesley Manor Hotel

Stratford-upon-Avon, England

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