Il Borro Relais & Chateaux

Our stay in Il Borro was an absolute disappointment - we hoped for a relaxing couple of days but ended at a noisy place with no privacy at all. The biggest part of the property is situated in a so called medieval village which has an interesting concept before you realise that your room is in the middle of a touristic attraction and a place for people from the villages nearby to come for a walk. That means it is noisy all day long and you just wonder how you ended up there. That was not mentioned during our booking and I can hardly imagine we were the first to experience that bizarre situation. That was not at all a 5 star accommodation. The staff are not engaged and many of them hardly spoke English. Absolute lack of organisation and no feeling of being at a secure place. The location is also remote at the very eastern part of Tuscany, the inly place which is less than an hour drive is Arezzo. It was a very disappointing experience for us and could not at all recommend the place.

My family and I just returned from a magical stay at Il Borro, and I cannot recommend it highly enough. The property itself was spectacular, and our time in the medieval village was unlike any experience I've had. The culinary program was astonishing, the wine tour was among the most unique I've ever seen, the service was outstanding, the grounds were superior to any I've seen (even in very early Spring), and the commitment to sustainability is wholly impressive. The views, people, and special place that make up Il Borro are incredible. We cannot wait to come back.

The hotel is set in a beautiful environment that feels incredibly peaceful and relaxing. The food was excellent, with great attention to quality and presentation, and the service was impeccable from start to finish. The wine and alcohol selection is good, though prices—like the restaurant overall—are on the higher side. The overall experience, atmosphere, and service make it a memorable and high-quality stay.

bellissima location, da non perdere! Beautiful location, one of a kind, extremely welcoming apartments complete with all the comforts. We found the team very professional and helpful. Local products and top-notch food, which for Italy means very high standards!

We stayed at Il Borro in October and had three rooms in the Medieval Village. While two of the rooms were spacious and lovely, one was unfortunately quite disappointing. From the moment we arrived, the service set the tone. The receptionist was cold and unfriendly, which surprised us at this level of hotel. When we asked about dinner, we immediately discovered that all the restaurants were either fully booked or only had very late seating available. For our entire stay, the only place we could dine was the pizzeria. The pizza itself was good, but the other dishes were disappointing and felt low-quality for such a renowned property. The spa was another letdown. For a hotel of this category, we expected a serene and luxurious environment, but it fell short. There wasn’t even a comfortable area to simply relax and unwind. On our first morning, two workers were loudly talking and fixing something right outside our room at 7:00 AM. The walls are thin and the soundproofing is very weak, so it was impossible to sleep through the noise. It’s truly unfortunate that such a stunning place suffers from inconsistent service and quality. At this point, I’m not sure I would return or recommend Il Borro, despite its beautiful setting.