Viceroy Bali

We are so so so so so sad to be leaving the Viceroy and Ubud in general. The view from any point in this outdoor hotel is mesmerizing, especially if you love tropical views. You might even catch monkeys fighting in the distant tree tops across the valley. All villas face east with beautiful sunrises and nightime mist/fog if you’re lucky. The staff were the highlight of it all. They truly are so genuine and authentic, easy to talk to, and best of all; light-hearted with an easy-going sense of humor. I can’t name specific employees because they were all so welcoming; everyone from the front desk to the electrician and the bellboys. Turn down service is offered almost twice a day. They come back later in the day with new towels if you need them. Large speakers are provided and are easy to connect to, as well as a Netflix-equipped TV. My two comments on the rooms are: there isn’t a dresser for girls. There is a chair and more than enough room to have a full on dresser, so I’m sure that is an easy fix for the hotel to add. I would suggest either having an outlet in the closet to plug in a hairdryer, or just adding a mirror to the right of the tv, where the chair is tucked into the desk. I had to do my hair in the reflection of the TV LOL! The open concept bathroom is beautifully symmetrical with a bathtub dead center and his and her towels on either side. There is a separate room for the toilet and a separate open shower. Two sinks lie on either side for his and hers. But what’s the best thing about this place? Their tap water is drinkable/filtered😭😭😭😭 (happy tears!) We didn’t have to worry about closing our mouths in the shower or brushing our teeth with bottled water (although plentiful was still provided). Last but not least the bed is massive and the sheets were pristine clean. The spa was a let down, the staff weren’t all that wonderful, and the spa room was semi luxurious. Given that we were staying in one of the most picturesque locations in Ubud, it would have been nice for the room to at least have a window with a view or connect more to the outdoors, like the rest of the hotel. Conclusion: the price was not worth the spa. There is a french restaurant that we didn’t try (Aperitif) and a bar next to it called Pinstripe which is a MUST experience. Moody, luxurious, and the drinks are spectacular. Comes with a price tag to match, but for those who enjoy a cigar lounge feel, it was worth it. The walk-in cigar humidor was also trés cool. If we ever come back to Ubud, we won’t think twice about rebooking at the Viceroy, hands down one of the most wonderful hotel experiences we’ve ever had. Note: do not be deceived by the pictures. It is 100x more breathtaking in person. - Essa & Christina Nuaman

This place is just exceptional. Friendliest staff in any hotel I’ve stayed in, delectable food, a superb location, immaculate rooms and multiple facilities allowed us to think great of this place. First, the facilities, we were amazed by the number of facilities in a small hotel, the gym, the squash court, the helipad and the spa, just to name a few. Whenever me and my family went to these facilities, we always had a great time, whether that’s running around on the squash court, or enjoying a massage in the spa. Absolutely incredible. Second, the rooms, upon entering our room for the first time, we simply couldn’t believe it. We booked a 2-bedroom villa with a pool and we couldn’t think of a downside to this room. The spacious showers, the large, comfortable and spotless beds, the luxurious bathroom and the pool. We would get a nice feeling coming back from wherever we went for dinner because the housekeeping staff did a turn-down service and we all thought that was a lovely cherry-on-top. Third, the location, wherever you are in this hotel, I guarantee you will look over a scenic jungle valley whether that’s by the main pool, the cascades restaurant, the room, or the spa. Behind those jungle-like trees, a small snippet of rice fields were visible, and even those were enough to give the location of this hotel 5 stars. Unbeatable location. Fourth, the food. We went to two restaurants at our stay here in Viceroy Bali; the cascades, and the pinstripe bar. Both places having almost perfect food. I loved ordering plenty of Nasi Goreng from the cascades restaurant, and it would almost certainly result in a spotless plate. I had the Wagyu burger at the pinstripe bar and it was perfect after a long day out in the centre of Ubud. But, what made this place so memorable, were the staff. When walking to the pool or a restaurant, staff driving by with buggies or gardeners and groundsman, would say a really happy 'Selamat Pagi' or 'Apa Kabar’ and that always made my day staying here. The reception and restaurant staff were super friendly. I would like to mention a few restaurant staff who provided perfect service, who were very friendly and who made our stay here memorable. These people were working at the cascades restaurant and their names are: Ardi, Wijana, Nik and Gung (the restaurant manager). However, one staff stuck out to us, he took us on tours of the monkey forest, Tegalalang rice fields, taking us to try Kopi Luwak, and so much more. He taught us all about Balinese culture and even taught us a few words. His name is Catur or 'chess' as we would call him. However, this hotel is very tranquil and I wouldn’t recommend bringing any babies or children under the age of 6 or 7 because this place is very tranquil. Overall, we have had a fantastic week here at the Viceroy Bali and would definitely recommend for families with teenagers or older kids. I think all the staff in the Viceroy deserve the world, but those people mentioned in this review I think deserve something more.

We spent 3 days at a viceroy - the accommodation ( a terrace villa) was amazing and felt really high quality with an amazing infinity pool of our own. The care and thought that went into to this was obvious to see. The food ( we mostly ate in Cascades but did also eat in the Pinstripe bar) was really high quality, and there was quite a range of Indonesian and international - we had the rijsttafel one evening, a local curry another and nasi goreng) - all amazing. All of the staff were amazingly friendly and engaging - clearly some genuine interest in making sure that we had a great time. My wife used the spa twice - and her feedback was that it was really high quality. Everything at Viceroy was a really high standard and well thought through - and it was suitably laid back as well which worked well for us. We went into Ubud but frankly enjoyed just relaxing at Viceroy

Upon leaving Viceroy on July 23rd, I turned to Patrick, the general manager who happened to be present at our departure, and said, "You know a stay has been special when you feel your heartstrings being tugged." That's exactly how I felt as I left Viceroy: Glad to be heading home after a two-week stay on the island, but noticeably sad as we said goodbye to those who had gathered to wish us farewell. There was no doubt that the heartstrings were at play. To be certain, everything about the hotel is of first-class quality–the grounds, the deluxe villa suite where we stayed for the week, the restaurants and bars, the well-kept facilities. But what makes this place uniquely special are the people who make their livelihood at Viceroy, in particular the restaurant staff and the front desk managers, whom we felt we got to know on a personal level. Their true Balinese spirit of generosity and kindness has a way of speaking directly to the heart. We spent the week in one of the hotel's newest rooms, a spacious deluxe villa with its own infinity pool overlooking a tropical jungle view. Every morning and evening, our room was cleaned and meticulously prepared for our return to our "home away from home" after a day of exploring Ubud Center and the surrounding area. We especially appreciated the thoughtfully performed nightly turn-down services: our robes neatly arranged on our bed; the room's lighting adjusted to make for a more relaxing ambiance; delicate chocolate treats housed in small, colorful Balinese baskets placed on our pillows. Small touches that went a long way in making us feel at home. We took breakfast, lunch, and dinner at the Cascades restaurant where the service was impeccable and the food, a delightful blend of international and Balinese cuisine. We enjoyed getting to know our servers Santi, Yan, Yudi, Wijana, and Nik, just to name a few, and all of whom provided such warm and attentive service. Viceroy is a slice of Balinese hospitality and comfort—where tradition, tranquility, and thoughtful care come together in perfect harmony.

Our second time here and it was even more amazing! The location, views and resort are absolutely magical. Even if you're not an early riser, it's worth to wake up early for an absolutely beautiful sunrise across the valley. We stayed in the 2 bedroom villa with two teenage kids and loved the space. Special mention to Patrick and his team! Everyone was beyond helpful and welcoming. Staff was very discreet, yet they were there whenever we needed something. We definitely plan on coming back again, hopefully sooner rather thn later 😀