Waterford Castle Hotel & Golf Resort

Stayed in the lodges in Waterford castle in a three bed house. First thing I’d say if there is a wedding on in the castle do not stay. On arrival we were told to not go near reception yet enter via the back door. We walked around the hotel and couldn’t find a back door so we had to walk in through a wedding reception. Was a bit strange for a hotel for that to be first greeting. The house itself was really nice on the grounds when we were finally checked in however that night we had a bit of a nightmare. The night we arrived after we came back to the lodge from dinner our door handle was completely broken. When we called the reception a girl called Katie I think (who was very nice) came to try and assist. She attempted to open the door yet to no avail we were waiting for over an hour to get back into the lodge. It was getting late now and of course this was frustrating. Eventually a colleague ( duty manager I believe) appeared at the house. He went around the back of the house and suddenly appeared at the front door open. Bear in mind we had checked this back door with Katie and it was not able to be opened. He said he got in through the back door but we were suspicious of this as it hadn’t worked five mins prior. We were also told we wouldn’t be able to leave again this night as the door was still broken on the front. When we finally got into the lodge after a long wait we went to check the back door. The curtain was pulled over the window and when we pulled it back it appeared the manager had actually broken the window (completely forced open) to gain access to the property. Surprisingly, he failed to mention this was how he got in and instead pulled the curtain hoping we wouldn’t notice. When we saw this and the window broken open we felt it wasn’t safe to stay in a non secure house for the night and rang back reception to politely ask to be moved to another lodge. It was extremely unprofessional to not even mention that this window wouldn’t close and would be wide open the whole night. When the staff came back around, the receptionist completely agreed that it was not safe to stay in If there was a wide open window and apologized. However the man who had broken the window had still failed to acknowledge that he had not mentioned this was how he got in. It was a bit crazy for a hotel charging over 300 a night. Eventually we got into the new lodge which was grand. We heard absolutely nothing from the reception on or management regarding the situation we had. We were told on checkout (after we asked) that they would be contacting us regarding a refund or at least some sort of compensation. It has now been nearly a month since we stayed and still have heard nothing. It is extremely disappointing and this has left us with no choice but to leave a review. You would think that a hotel charging so much for a nights stay would at least give an apology or some form of compensation but we have essentially been ignored. Also to mention. If there is a wedding on avoid as the bar and restaurant in the hotel are out of bounds.

Three months ago I booked at Waterford Castle for our wedding anniversary. 10 days before the stay, without an explanation, the hotel cancelled the booking. I asked three times for a reason for the cancellation but only got the reply that it was unavoidable. With such little notice it was difficult to find alternative accommodation in that area. I was offered no assistance or compensation just told to go away. We travel a lot and often use good hotels this experience is unacceptable for a hotel charging these rates. Shame on you Waterford Castle Hotel !!

We spent two nights here at this wonderful castle hotel. We stayed in the Kildare room. The castle has been restored to a very luxurious standard and no detail has been overlooked or expense spared. Everywhere you look is beautiful and in tip top condition. It is also very warm for a castle on a chilly weekend in October which has not always been our experience in other castle stays we have taken. The grounds are stunningly beautiful and peaceful. The ferry to the island is also charming - something different and the level of the river constantly changing adds to the experience. This really is a special hotel in a gorgeous setting. The staff were lovely and the breakfast delicious. This is a beautiful place for your special occasion celebration. There is lots to do in nearby Waterford and in the surrounding areas to explore and make the most of your visit to this gorgeous part of the country.

Self-Catering Lodges Just back from short stay in Waterford Castle lodge. Had been here before and knew what to expect. Fire was on when we walked in and room lovely and toasty. Unpacked and went to head up to Clubhouse bar for some casual food around 5pm only to find it closed. I had tried to ring and reserve table earlier on in the week ,left message on answering machine and got no call back. This was not flagged to us and website stated that Clubhouse bar was open daily and would cater to every taste. Plan B meant we had to eat in the Fitzgearld Room Bar as we did not want a full dinner menu. Menu limited but adequate. Bar was cold and with only an electric fire placed in the beautiful fireplace - light on but no heat coming from it. Finished our meal and headed back to the warmth of our lodge. I'm glad we didn't have children with us as the menu in bar wouldn't have suited plus it was way overpriced for what it was. If we had realised that there would be a problem with food availability , we could have eaten elsewhere before coming to island or brought our own self-catering dishes. On check-out, receptionist just took our keys and never bothered to ask about our stay- poor marks!!

This castle is beautiful and is in a stunning setting. Everyone was very pleasant. We had help carrying our heavy suitcases to our rooms. The restaurant was cozy and the food was delicious.