Waterford Castle Hotel & Golf Resort

This castle stay experience was amazing. We stayed in the Rose suite. It was huge. It had a claw tub which could be challenging for some people to get in and out of to shower. We arrived just after they finished serving bar food and we felt we weren’t dressed for the restaurant so they accommodated us by letting us eat in the bar area. The restaurant has a set menu price offering a 2 or 3 course option. There grounds were beautiful. We played crochet on the front lawn. Really cool experience. You need to take a ferry onto the island which is free but the taxi meter keeps running as you’re sitting on the ferry.

We had a booking with the hotel on Saturday for my daughter’s communion. We were very much looking forward to it, as were the large group of guests arriving with us. However we have been left so disappointed. The food was extremely substandard, small portions and some of the guests arrived cold. One plate at a time was brought to our table resulting in everyone eating their main course at different times. I had to remind a server we were still waiting on another main course which was received when other guests at the table had already finished. More issues followed, staff refused to cut our communion cake, then told us teas and coffees weren’t included. The follow up from the events manager completely disregarded everything we brought to their attention and more or less told us we were lying. We’ve since spoken to other recent guests and have been told it wasn’t an isolated event, many people have left feeling very disappointed in the service. However bad reviews are being deleted unfortunately so this one probably will be also. I would suggest to the manager that valid complaints are addressed in a more professional manner with a view to both improving your performance and ensuring a more positive experience for paying guests.  We won’t be returning

Beautiful rooms and bar. Kal went above and beyond to help us along with the rest of the staff.

First off, taking a short ferry ride to the island is simple, straightforward and starts your visit with a home run! The grounds are unbelievable, The Castle is spectacular, and the service…..even better! Cal did a great job serving us up incredible cocktails with fun and interesting stories weaved in! The bar is such a warm and wonderful space!! Thank you Cal! The Munster Room is a must, the food and ambience is over the top!! Thank you to the entire team for a great stay!!

We held our daughter’s wedding at the Castle 2 May. It was a wonderful experience. The food and service immaculate. Gillian O’Dea and the team made us and our guests extremely welcome with no request too much trouble. We had a fabulous weekend and would highly recommend it to anyone.