Waterford Castle Hotel & Golf Resort

There are not enough words to express how perfect our experience was with Waterford Castle, but we’ll try! From the very moment we boarded the ferry to the moment we left as wives, every step of the way was pure magic. Gillian helped us to plan our day down to the minute, making sure the day flowed smoothly and gave us time to breathe amongst the busy-ness of the day. She thought of every minute detail and made sure we didn’t have to think of a thing on the day so that we could enjoy every moment with our family and friends. The food was delicious - something our guests continue to tell us since the wedding day! From our tasting menu to serving 100 people no detail or flavour was lost and they accommodated a number of dietary requirements with delicious alternatives that ensured every guest had a meal to remember. The team at Waterford Castle is remarkable. You can feel their pride in being part of the castle experience and each and every one of them works hard to ensure the comfort and happiness of every guest. We could not have chosen a better venue, and we will certainly be back in the years to come to relive the best day of our lives in one of Ireland most beautiful castles.

My husband and I stayed here for a few days of our honeymoon, and it was the most magical stay on our trip! The entire staff was friendly and welcoming. They truly made us feel cared for and wanted to make our stay enjoyable. Sally was the receptionist when we checked in and out, and she was so sweet!! She encouraged us to go to Cobh for a day trip to do the titanic museum and we’re so glad we did!!

Stayed in the lodges in Waterford castle in a three bed house. First thing I’d say if there is a wedding on in the castle do not stay. On arrival we were told to not go near reception yet enter via the back door. We walked around the hotel and couldn’t find a back door so we had to walk in through a wedding reception. Was a bit strange for a hotel for that to be first greeting. The house itself was really nice on the grounds when we were finally checked in however that night we had a bit of a nightmare. The night we arrived after we came back to the lodge from dinner our door handle was completely broken. When we called the reception a girl called Katie I think (who was very nice) came to try and assist. She attempted to open the door yet to no avail we were waiting for over an hour to get back into the lodge. It was getting late now and of course this was frustrating. Eventually a colleague ( duty manager I believe) appeared at the house. He went around the back of the house and suddenly appeared at the front door open. Bear in mind we had checked this back door with Katie and it was not able to be opened. He said he got in through the back door but we were suspicious of this as it hadn’t worked five mins prior. We were also told we wouldn’t be able to leave again this night as the door was still broken on the front. When we finally got into the lodge after a long wait we went to check the back door. The curtain was pulled over the window and when we pulled it back it appeared the manager had actually broken the window (completely forced open) to gain access to the property. Surprisingly, he failed to mention this was how he got in and instead pulled the curtain hoping we wouldn’t notice. When we saw this and the window broken open we felt it wasn’t safe to stay in a non secure house for the night and rang back reception to politely ask to be moved to another lodge. It was extremely unprofessional to not even mention that this window wouldn’t close and would be wide open the whole night. When the staff came back around, the receptionist completely agreed that it was not safe to stay in If there was a wide open window and apologized. However the man who had broken the window had still failed to acknowledge that he had not mentioned this was how he got in. It was a bit crazy for a hotel charging over 300 a night. Eventually we got into the new lodge which was grand. We heard absolutely nothing from the reception on or management regarding the situation we had. We were told on checkout (after we asked) that they would be contacting us regarding a refund or at least some sort of compensation. It has now been nearly a month since we stayed and still have heard nothing. It is extremely disappointing and this has left us with no choice but to leave a review. You would think that a hotel charging so much for a nights stay would at least give an apology or some form of compensation but we have essentially been ignored. Also to mention. If there is a wedding on avoid as the bar and restaurant in the hotel are out of bounds.

Three months ago I booked at Waterford Castle for our wedding anniversary. 10 days before the stay, without an explanation, the hotel cancelled the booking. I asked three times for a reason for the cancellation but only got the reply that it was unavoidable. With such little notice it was difficult to find alternative accommodation in that area. I was offered no assistance or compensation just told to go away. We travel a lot and often use good hotels this experience is unacceptable for a hotel charging these rates. Shame on you Waterford Castle Hotel !!

We spent two nights here at this wonderful castle hotel. We stayed in the Kildare room. The castle has been restored to a very luxurious standard and no detail has been overlooked or expense spared. Everywhere you look is beautiful and in tip top condition. It is also very warm for a castle on a chilly weekend in October which has not always been our experience in other castle stays we have taken. The grounds are stunningly beautiful and peaceful. The ferry to the island is also charming - something different and the level of the river constantly changing adds to the experience. This really is a special hotel in a gorgeous setting. The staff were lovely and the breakfast delicious. This is a beautiful place for your special occasion celebration. There is lots to do in nearby Waterford and in the surrounding areas to explore and make the most of your visit to this gorgeous part of the country.