The Martha Washington Inn and Spa

I rarely leave negative reviews, as I want to share positive experiences for businesses instead of bad. I booked a night for new years and had to cancel due to a family health issue, the staff would not let me just cancel as it was within the no cancel window. I get that, they offered me the opportunity to rebook before April. I responded to the email with a date of March 7th as a possible rebook. Silence in the response from the Hotel. Fast forward to March 6th and I get an email from the Hotel with check in directions. I email back saying I am caught off guard by this because I had never received confirmation of a rebook. 8:30pm I finally get a call from the Hotel. Mind you I sent the email at 10:30am. In the email I sent the screen shot of the original email with the cliff hanger of no response. I was assured that they had called me twice. They had not. I was originally told that they had rebooked me on the 26th, when I hadn't even sent the rebook date until the 28th. No phone calls during the time frame and the excuse was the email probably went to my spam, even though their other emails came to my main email. Resolution was to cancel my stay, which was for a night, the cost of $325, and the opportunity to have that as a credit for the next year. The communication from the Hotel to the customer is beyond lacking and cost me for their inability to respond to emails in a timely manner. It was apparently my fault I hadn't checked my spam folder, called the hotel to follow up on if they had actually rebooked me and I was flat out lied to when they started trying to tell me about the phone calls they had made. As a fairly well versed traveler in the US and abroad this is the worst experience I have ever had with an establishment I havent set foot in. I would recommend looking at the areas other offerings, such as VRBOs

Wedding. Beautiful suites Reasonable rates Beautiful ballroom We hosted the rehearsal dinner and bridesmaid luncheon Shelby was absolutely amazing and worked so hard-she does need more help tho It was a fantastic weekend and I would recommend Martha Washington to all for a venue or get away weekend!

We spent over$1500 over the Thanksgiving weekend on a suite at the Martha. The heat in the rooms (bedroom and sitting area) did not work. When the staff gave us space heaters, they blew the circuit breakers. We kept the staff apprised of the situation. When we checked out, we were told we would get a credit on our bill. We received no credit. Since then, we have sent several emails and left messages for the management to contact us. NO ONE HAS RETURNED OUR CALLS!!!! We are now 3 full weeks from the end of our stay and NOTHING in response from the management. We love the Abingdon area and will visit again but there is no way you should stay at the Martha!

It was a family trip and we were expected much more from this hotel. Unfortunately service is not as good as we were expecting and especially in the restaurant.

We stay at The Martha each year and love staying there. The one draw for us is the hot tub. We love relaxing in the outdoor hot tub each night when we get back to the hotel. The rooms are nice and spacious, the staff is super friendly. The hotel is also very clean. You can tell it's historic. My biggest complaint is the breakfast, or lack of. Your only option for breakfast in the hotel is an omelet, a croissant, or scrambled eggs. Neither my wife nor myself like croissants or omelets, so we were pretty limited on our breakfast options. It also comes with yogurt which is... meh. So if you're used to hotels with decent breakfast options or even continental breakfast options, you may want to skip the breakfast that the hotel offers and go to a restaurant in town for breakfast. If the restaurant at the resort would give people options, I would give it 5 stars. Even if it were simple options such as bacon, biscuits, gravy, etc each day. The set menu with a single option is a major flaw I think they have.