Fairmont Bab Al Bahr

We returned to The Fairmont for a few days for some winter sun. Unfortunately once Trump bombed Iran there was some unrest and anxious times. However the staff at the Fairmont were very reassuring and professional and were able to empathise with situations faced. I know that it was a very worrying and difficult time not only for guests but staff as well. I was so impressed with the professionalism of everyone in Club Lounge and how they looked after us. I especially wanted to mention Paolo as he was bombarded with lots of questions and dealing with a situation that was new and unexpected. He was so helpful and reassuring and could not do enough to assist us with our situation in such a professional manner. They helped us to get a flight out on the first Etihad flight to London yesterday and we arrived safely back in the Uk last night. The main reason we come to the Fairmont is because of the staff. Steven, Ranjan, Poo, Angela, Aflan always make us feel so welcome. Bret and his colleagues by the pool were also amazing and we had great service from Mark in the main lobby and Karan in Marco Italian was so welcoming and provided excellent service. The staff at Abu Dhabi airport and the transportation were also so helpful and professional. We will definitely be back when things improve.

Lovely hotel - great room, lovely pool and private beach. We were all inclusive and the choice and quality of the food was great. Only complaint is that on several occasions the service was quite poor - very slow and some miscommunication. However, have to give a big shout out to Jabeer in Marco’s restaurant who went above and beyond.

We have just returned from a weeks stay full board. What can I say, from the moment we arrived we were met with amazing hospitality, courtesy room upgrade to a creek view after I asked how much it would be to upgrade. Drinks and cool towels on arrival. All staff so friendly and professional and genuine. The rooms are gorgeous and well equipped and the hotel itself and grounds are stunning. The food is next level, the best I have had, the fresh sushi was lovely. The gym attached to the hotel free for guests was the best my hubby has ever been too. I can’t fault this place and will 100% return. Thankyou

Beautiful resort, food and service amazing especially Karan in Marcos would definitely return just to drink some more of his Limoncello which was amazing

We had a fantastic week at this hotel. Two adjacent city view rooms on floor 2 immaculately clean and spacious. We had half board, and enjoyed drinks in evening at bridges bar (happy hour 4-8pm). We enjoyed days by the pool and exploring the sights of Abu Dhabi. All in all it is an excellent hotel. Having been to UAE hotels many times I just had a few minor gripes with service. We arrived from airport at 1030am and expected rooms not to be ready. We were told we would get at WhatsApp when they were. When nothing received at 240pm I asked and one was ready. I then had to go back at 340 to check in other. No WhatsApp. The buffet restaurant could be busy. On our first evening we were sat at a dirty table with previous guests plates etc left and were told it would be cleaned. It wasn’t a nice start! We watched waiters clean other empty tables for ten minutes before the lady who seated them saw this and asked them again to do ours. Even then we had to ask for cutlery. It was a bit like that most meals. It was hard to attract anyone for a coffee at breakfast. The included soft drinks in evening were never offered. The food was also predictable and a bit bland. On our last day the person seating said the restaurant had been busy and staff stretched serving at Iftar tent which may have explained it. We also had an hour wait for a lunch at pool one day, and never had anyone take a drink / food order from round pool we had to go up to order. These service issues the reason for 4 not 5 stars. We tried the Italian and sushi restaurants - both ok, though food nothing special. We had a great week. Lots of nice things about hotel (rooms, front of hotel getting taxis, gym), but a few things that let it down.