Fairmont Bab Al Bahr

The hotel truly could not have done any more for us. After the initial surprise of our room not being available on the first night, we were provided with an alternative, and from that point on, the hotel more than made up for it over the following 10 days. The Gold experience was exceptional, and the team on the Gold floors were outstanding from start to finish—especially given the challenging circumstances towards the end of our stay with the conflict in the region. Stephen, Phoo, and the lovely Kenyan lady, along with the rest of the team, consistently went above and beyond, always delivering service with warmth and professionalism. Cafe Sushi was well worth multiple visits, with Suna and the team providing first-class service to match the excellent food. The pool bar and its staff were also excellent, particularly Brett, who was fantastic with guests. Reem at the front desk is an incredible asset to the Fairmont and must surely be a strong candidate for early promotion. The hotel clearly benefits from first-class leadership, with Miss Erica and Miss Austelle (Front of House Director) being highly visible, hands-on, and attentive to every detail. This was our fifth visit since 2015, and I have no hesitation in recommending this hotel.

this is the only luxury hotel with direct frontal view over the grand mosque. we paid for that view and it was wonderful. we had a suite with club and half board and loved them. very convenient for visiting the mosque. the big beach and some pools are impressing.

We had a wonderful stay. The welcome at the front desk from Mr. Sherazi was amazing. He was extremely friendly and made sure we had everything we wanted for our stay. We could not get a taxi to go for dinner and he took us in his own car. 10/10 service and hospitality from Sherazi! The bridges bar was also really nice, great deals and very friendly staff! Breakfast was the only let down of the stay, both mornings it took a long time to order and receive any items, orange juice/coffee and food. The selection was probably not at the normal amount as the hotel is quiet at the moment but the service and setting was quite dissapointing. Overall though we had a great stay and a lot of that stemmed from the friendliness of Mr Sherazi. Thank you Sherazi!

Abu Dhabi was my first stop on this Middle East trip. Fairmont hotels are my choice worldwide and this hotel was a good choice. Good communication with reservation. Service from check in and check out, car valets, luggage valets, room attendants, concierge and Marco's Italian was excellent.

Love this hotel - can’t fault the staff particularly Alfam, Steven, Angela - all the staff in Marco’s were brilliant. The view over the creek is great when you open your curtains, and location we loved as it was quiet yet not too from the usual Abu Dhabi attractions. we had a huge room on the 8th floor, with the gold package, and it became our home from home when the Iranian missile interceptions started - the hotel made arrangements quickly for beds in conference rooms with no windows if people wanted to use them, directed people calmly inside when alerts went off, and looked after us without fault and at no cost to us until we were able to get flights to leave. couldn’t have imagined what it would have been like otherwise - thankyou to all the staff, who whilst we could and did end up leaving, continued on with smiles on their faces.