Fairmont Bab Al Bahr

It was a great stay, upgraded to a sea view suite! Staff are super friendly and can’t do enough. Impeccable service and special dietary requirements are catered.

Great experience at Fairmont with a very helpful people there, especially Kyi, Elisha and Mike. The rooms are very spacious with an exceptional view on the Mosque. Sure we’ll be back!

Currently staying here room 605. We've been here before a couple of years ago but will definitely not come back again. The only word to describe our holiday is disappointing. We did arrive after a week in the beautiful Jameirah Dar Al Masyaf, so we obviously knew it would be a drop in service, the price depicts that. However as we'd been before we were still hopeful. The reason we booked a few days here is to attend the brunch for our anniversary as we loved it last time. Key points for our disappointment. Friday day of arrival. Check in took absolutely ages to the point of wanting to walk out before we'd even started. We were offered an extra bed for the kids, this wasn't in the room when we got up there. We asked someone again if they could put it in, still wasn't there by half 10 at night ready to put tired children to sleep. Why offer then not provide. The pool bar was apparently adults only but then full of kids. The buffet at dinner was flat cold. I must point out the chefs and staff did rectify this at the time and really did go out of the way for us with extreme apologies. Turn down service never happened. The sheet on one of the beds was stained. Saturday (today) Breakfast buffet was flat cold. The brunch we paid for on arrival didn't come up as reserved they kept asking us over and over have we paid which we had the day before. We were seated but not offered any drinks. The brunch was nothing like last time, it had a fantastic vibe before, this time it felt empty and basically like been at the buffet any other time just with a little more choice. The atmosphere was boring. (Luckily at least the food was warm this time). Our room had been cleaned when we went to get changed but no towels were provided for us. If you've never been here before maybe these things could be overlooked, the price reflects the service. However returning and seeing how downhill it has gone definitely means we will not be visiting again. If we were here for longer we would have returned to Jumeirah for the remainder of our holiday.

I had very excellent experience in the hotel; especially with breakfast it was very crowded the staff here very friendly and supportive; Hamid in the Cuiscene open buffet was served my family in very professional way and constantly with positive attitude

Barakat is the worst person I ever meet in any hotel in my life he is so rude and never helped us to solve our complaints as we booked with Yas and they never provided my kids extra beds and he shouted on us when we came and asked him at night also there is no baby crib available for my baby this guy is the worst I can’t believe he is a manager no manners and bad behaviour