Everything is perfect, staff with warm hearts, food is delicious, the hotel is in style not like other comments says old, it’s in good condition and beautiful.

I’ve traveled to many countries, stayed at many hotels and resorts, and my stay at Qasr Al Sarab was magical. It is one of my favorite places in the world! The hotel and grounds are beautiful, there wasn’t a corner of the hotel that wasn’t landscaped or had an interesting feature. The food was delicious, the pools were beautiful. The view from the balcony is amazing! The color of the dunes has now become my favorite color, beautiful at different times of day, sunset is magical! Can’t wait to return!

the drive inside the resort is the most picturesque sight. amazing dunes.the royal rooms are beautifully designed. Not much vegetarian options ..that was the only downside

Excellent hotel, for the second year in row they really really know what service is! One of the best hotels i have stayed in.

Written whilst currently staying at the hotel. This is a fantastic hotel, the rooms (we were upgraded to a pool villa - which is incredibly), the amenities, view, and f&b offerings are fantastic. The hotel is spotless, and the location is incredible. HOWEVER - in every instance that interaction with staff is required, I get the sense that this hotel is severely understaffed, or they were not expecting to be busy, and it is really letting them down on the stay. Each instance in itself is not a big issue, but these things build up, and these minor things I would not expect from a very premium 5*. E.g. - every time calling the operator to make a restaurant reservation / call a buggy to the villa / ask for something, on hold for at least 3-5 minutes until you get through to someone - at breakfast being ignored when trying to make a coffee order or order from the menu and having to get up and find someone after waiting for a while. (Most of the staff at breakfast have “intern” on their badge which also makes me think they are understaffed) - asking for an ice bucket to the room and it taking 1.5hours - the staff by the pool seeming pretty stressed out when ordering drinks/food, and getting orders wrong etc. - having to wait 15 mins until being able to check in Having been lucky enough to go to several Anantara resorts through the Middle East, it’s not the usual levels of service. I’m sure when the team here are at full capacity it’s absolutely faultless, and I would probably come again, but this time have had to temper expectations that everything is a bit slower than I’d usually expect.