The Ritz-Carlton Abu Dhabi, Grand Canal

Was excited to visit Abu Dhabi and stay at the Ritz. The lobby was extremely,y impressive and all staff could not have been more welcoming. Our reservation stated Suite!! What we got instead was a villa which had to be driven. to by buggy to get there . It was quite large but away from everything. This made it very inconvenient to go anywhere except by “ buggy”. If the weather was cooler we could have walked but not with the temperatures. The grounds were in repair mode so it was not what I had seen on videos. Maybe next time this year all will be up and running to be a 5 star . The villa was a style one might see in the Florida keys. Nothing special and especially for,the amount paid. Most of all though everything was very clean and never saw any bugs. The staff could not have been more helpful in anything we needed. The restaurants were all amazing but our favorite was the Asian restaurant and their service was top!!

This was our 5th visit to the Ritz Carlton Abu Dhabi and possibly the best. The thing which makes the hotel so special is its wonderful staff, the level of customer service is outstanding. We arrived to be greeted with a huge smile and the warmest of welcomes from Sajeed (the perfect start to our vacation). We had a club room on the 7th floor which was beautiful. We had half board and eat at all of the restaurants which were all fantastic, the food, level of service and attention to detail was first class. A special shout out goes to Rafiq who manages the pool area. This guy is amazing, he is a shining example of exemplary customer service. He is attentive, courteous, always checking you have everything you need - he manages to do the for every guest around the pool area. We have had the pleasure of knowing Rafiq for several years now on to be honest he one of the main reasons we keep returning to this wonderful hotel.

It was really delicious meal and thank you for kind welcoming. Also it was nice for decorating the table with roses and suprise birtday cake. Appreciated.

We’ve just come back from an 8-day stay at The Ritz-Carlton, Abu Dhabi, Grand Canal and honestly, it was one of the best holidays we’ve had. From the moment we arrived, everyone made us feel genuinely welcome. The service and kindness we experienced really stood out. A few people deserve a special mention: Club Lounge: Pradhu, Sabine, Michael, Adil, and Samir – all fantastic. Sabine was so kind helping us with a visit to the mosque, and Michael went out of his way to get me a cheese platter (which was excellent!). Pool Team: Babu and Ibrahim – always smiling, friendly and thoughtful. Al Fresco: Jako, Adil, and Hakan – they remembered my name and were great to chat with. Concierge: Milan, Harry, and Chris – really helpful throughout our stay. Sorso Bar: Tracey and the bar team – great atmosphere and superb cocktails. Li Jiang: We ate here twice and both meals were top-notch. Reception: Anna and team – super friendly and made everything smooth. Doormen: Especially Shameer – always cheerful and welcoming. What really made the stay special was how personal it all felt. Nothing ever felt forced or scripted — everyone seemed to genuinely care. We’re already planning to come back next November (hopefully with cooler weather). Huge thanks to the whole team for making this such a memorable trip.

Very good person is in every where. Especially Serigne dose. He gaves us very delicious date. Pool, everything in the hotel was so good. It’s my the best hotel i have ever stayed. And Sajid was very kind too!