Princess Mundo Imperial

I could write a book on the problems and frustrations I experience with this hotel. I wouldn't return if I was paid to stay. 1. I asked repeatedly for a room that wasn't too high both before we arrived and at the desk. Plenty were available but the jerk at reception put us at the highest level. Finally after begging to move (we paid a premium for an ocean view) they put us too low to see anything more than a dirty construction site. After begging again, after throwing the 1st VERY expensive day in the garbage, they moved us a second time. One can't bring snacks nor drinks onto the property, only option is to pay $6 for a bottle of water or a can of beer. Can't use cash. Couldn't leave the room because the room safe didn't function. The 1st 24 hours were a nightmare just trying to settle in and trying to enjoy a normal vacation. Most employees were helpful but the guy at the (non-functioning elevator was an a'^hole. Never paid more for a worse experience in my life. There are many good comments online, maybe we just got really, really unlucky.

Such a beautiful place with great service and delicious breakfast! My 17 best friends and I all came and had a wonderful time.

I have to say I was genuinely impressed. After the devastation caused by the hurricane a couple of years ago, I wasn’t sure what to expect—but the turnaround is remarkable. The property has been beautifully restored, and the updated facilities feel fresh, modern, and very well maintained while still preserving the charm that makes this hotel iconic. What truly elevated the experience, however, was the service. From the moment we arrived, every member of the staff was attentive, warm, and eager to help. There’s a level of hospitality here that feels both professional and genuinely caring. A special highlight was our time at the Beach Club. Mercedes and Nidia took exceptional care of us—friendly, proactive, and always with a smile. They made us feel incredibly welcome and ensured everything was perfect throughout our stay. And I can’t go without mentioning the food: the grilled octopus was outstanding—perfectly cooked, flavorful, and easily one of the best dishes we had during our visit.

We have golfed at the Princess for years and staying at the hotel is very convenient. It’s always comfortable and the staff as well as the food is always incredible. The course is in great shape. Thank you Anel for the incredible service and we hope to see you soon!

The hotel is being renewed and recovering its old splendor. Renewed rooms, the location and installations are nice and adequate. Service pristine and friendly. Quality of food is excellent. The mew Italian restaurant is amazing.