InterContinental Adelaide

This hotel does the basics well. The rooms are quiet, the bed is comfortable, air conditioning works well, and the housekeeping is efficient. It is not luxury. The bathrooms are a bit old fashioned - and the breakfast was a bit disappointing. We stayed for 4 nights - and the hotel got very busy on the last two, so the breakfast offering was curtailed (whilst the room rate became higher).

Good but could be better: guess there is no intercontinental experience any longer. At this aging hotel, the great part was that we found a very friendly concierge who understood our needs as motorcyclists. The room was comfortable alright and that is assumed. But when the mercury hit 30, we were absolutely shocked by the pool. A confined white-tiles ugly oven with a total of three umbrellas and some 5 sun chairs and two penitentiary-like 2 seater. No towels, no service, no nothing. Amazing for an international chain. We turned right on our slippers away from this bathtub.

The location is fantastic, the atrium and wall art is 5 star. The rest is all just not quite 5 star, the service was pleasant enough but not outstanding, it is worth saying this was during the ashes so giving some allowance for being busy. The most disappointing bits for me was the facilities, the pool area is too small, as is the bar (side note the service at the bar took far too long). The in room facilities were also good but for a 5 star you would expect more. The hotel was clean throughout. The breakfast also was good but nothing special.

I’m an IHG Ambassador and a loyal InterContinental/Holiday Inn guest. In the past two years I’ve stayed at 20+ IHG properties across 20+ countries. InterContinental Pattaya, Bangkok, Hanoi, and Wellington are easy 100/100s for me. InterContinental Adelaide, sadly, was a 10/100. The location is 100/100—right by the river and close to everything—but the rest didn’t meet the brand I know and love. I paid ~AUD 800 for three nights. Even with an “upgrade,” my room felt like a standard Holiday Inn rooms. The moment I got in my room, my happiness died! Service is the bigger gap. What I love about InterContinental—and why I keep coming back—is the way the teams make me feel valued and recognized. At other ICs I genuinely feel like a priority guest; here, everyone seemed busy and interactions were rushed and transactional. Constructive, forward-looking suggestions: Re-train front-of-house on warm, proactive service and consistent elite recognition (clear welcome). Honestly, I’d encourage the operations leaders and team members to visit the InterContinentals in Pattaya, Bangkok, Hanoi, or Wellington to benchmark what great looks like—those hotels set the standard that guests associate with the brand. I want this property to succeed; I choose IHG because it usually delivers reliability and a little ceremony that makes travel special. None of that happened here. Until fundamentals improve, I can’t recommend InterContinental Adelaide. Overall: 10/100 experience, 100/100 location. If meaningful upgrades and service improvements are made, I’ll gladly return and update this review.

This hotel is in a great location, right next to the railway station, and on the river walk. You just can't beat the location. But, that is the best thing about this hotel. It felt like an Intercontinental in the lobby, but it ends there. The room was absolutely tiny, and with decor from another age. We had 2 double beds and you could barely walk around them because of how small the room was. The doorway to the bathroom was a tight squeeze. We had a very small window, which had a nice view. The room certainly did not live up to the Intercontinental brand.