InterContinental Adelaide

We stayed here for 2 nights during our holiday in South Australia and we were not disappointed. As usual at InterContinental hotels the overall service is good, rooms are clean and beds are comfortable. The hotel was probably built at the end of the 80's or beginning of the 90's and this can clearly be seen from the style of the building, nevertheless the overall structure and the rooms are well maintained.

I cannot thank the team at the InterContinental Adelaide enough for their incredible support during a challenging week. I was unexpectedly stranded at the hotel for over a week, and the level of service and genuine care I received was world-class. A special and heartfelt thank you goes to Kenneth, Arnab, Andrew, and Atin. They were extremely kind, considerate, and went out of their way to ensure I was comfortable and well-looked after during a stressful time. Their professionalism and empathy truly stood out. I also want to extend my gratitude to the entire team—from the concierge and reception desk to the housekeeping staff. Everyone treated me and my team with such warmth and attention to detail. The InterContinental Adelaide is a beautiful property, but it is the people who make it truly exceptional. If you are looking for a hotel that genuinely cares about its guests, look no further.

This hotel does the basics well. The rooms are quiet, the bed is comfortable, air conditioning works well, and the housekeeping is efficient. It is not luxury. The bathrooms are a bit old fashioned - and the breakfast was a bit disappointing. We stayed for 4 nights - and the hotel got very busy on the last two, so the breakfast offering was curtailed (whilst the room rate became higher).

Good but could be better: guess there is no intercontinental experience any longer. At this aging hotel, the great part was that we found a very friendly concierge who understood our needs as motorcyclists. The room was comfortable alright and that is assumed. But when the mercury hit 30, we were absolutely shocked by the pool. A confined white-tiles ugly oven with a total of three umbrellas and some 5 sun chairs and two penitentiary-like 2 seater. No towels, no service, no nothing. Amazing for an international chain. We turned right on our slippers away from this bathtub.

The location is fantastic, the atrium and wall art is 5 star. The rest is all just not quite 5 star, the service was pleasant enough but not outstanding, it is worth saying this was during the ashes so giving some allowance for being busy. The most disappointing bits for me was the facilities, the pool area is too small, as is the bar (side note the service at the bar took far too long). The in room facilities were also good but for a 5 star you would expect more. The hotel was clean throughout. The breakfast also was good but nothing special.