InterContinental Adelaide

I’m an IHG Ambassador and a loyal InterContinental/Holiday Inn guest. In the past two years I’ve stayed at 20+ IHG properties across 20+ countries. InterContinental Pattaya, Bangkok, Hanoi, and Wellington are easy 100/100s for me. InterContinental Adelaide, sadly, was a 10/100. The location is 100/100—right by the river and close to everything—but the rest didn’t meet the brand I know and love. I paid ~AUD 800 for three nights. Even with an “upgrade,” my room felt like a standard Holiday Inn rooms. The moment I got in my room, my happiness died! Service is the bigger gap. What I love about InterContinental—and why I keep coming back—is the way the teams make me feel valued and recognized. At other ICs I genuinely feel like a priority guest; here, everyone seemed busy and interactions were rushed and transactional. Constructive, forward-looking suggestions: Re-train front-of-house on warm, proactive service and consistent elite recognition (clear welcome). Honestly, I’d encourage the operations leaders and team members to visit the InterContinentals in Pattaya, Bangkok, Hanoi, or Wellington to benchmark what great looks like—those hotels set the standard that guests associate with the brand. I want this property to succeed; I choose IHG because it usually delivers reliability and a little ceremony that makes travel special. None of that happened here. Until fundamentals improve, I can’t recommend InterContinental Adelaide. Overall: 10/100 experience, 100/100 location. If meaningful upgrades and service improvements are made, I’ll gladly return and update this review.

This hotel is in a great location, right next to the railway station, and on the river walk. You just can't beat the location. But, that is the best thing about this hotel. It felt like an Intercontinental in the lobby, but it ends there. The room was absolutely tiny, and with decor from another age. We had 2 double beds and you could barely walk around them because of how small the room was. The doorway to the bathroom was a tight squeeze. We had a very small window, which had a nice view. The room certainly did not live up to the Intercontinental brand.

I recently stayed again at the Intercontinental Adelaide and found it to be improved regarding the rooms. The hotel is very well located near the Adeliade Railway Station and Casino and is within walking distance to many very nice restaurants. The big improvement I noticed was the inclusion of USB hubs in the room. This is something the hotel has been lacking and has now improved the stay. I will continue to stay at the hotel when visiting Adelaide. The service and staff, as always, are outstanding.

From the minute you arrive, till you check out, the staff are amazing!! Very smooth and well-organized check in. The room beautifully clean. Bed so comfortable and pillows amazing. The breakfast had a good selection of food but unfortunately there was a huge tour group that ate everything as soon as it was put out, so you had to stand there to get something for yourself. The club lounge was exceptional. Decided to eat here rather than main downstairs restaurant. Location is amazing, close enough to walk into main town area, across the footbridge to Adelaide oval and walk to the zoo. Right next door to main train station. It was a terrific stay and will return here next visit to Adelaide. Recommend a club room, the benefits are worth the cost and the staff are really good.

Stayed here with my wife for a 'Staycation' night in our local city centre - location is superb, close to the river and minutes from the main hub of Adelaide. From the outside the hotel looks very impressive, foyer is impressive and welcoming. I opted for the room with river views inc car parking and breakfast. Note, you have two options for the car parking, the first one was full so I opted for the riverbank parking instead which was a short walk/lift away from the hotel. The breakfast was superb with plenty of options and barista coffee inc. The pool and gym facilities looked pretty good even though we didn't use them. The room, although comfortable with limited views of the river and Oval stadium was average at best - the furnishings were very outdated, coffee/tea making facilities were pokey and awkward to use and the bathroom although functional with plenty of space seemed outdated too. The shower screen door seal was poor and leaked water over the bathroom floor. Only one hook provided for wet towels and the bifold doors seemed ineffective against light and noise. For $470 for one nights stay I expected a lot more compared to some other establishments in Adelaide.