InterContinental Crete by IHG

We spent six days at this hotel and we were impressed from the moment we arrived. The staff was exceptionally kind, always smiling, welcoming, attentive, and ready to help. They make you feel at home from the very first moment. The hotel is situated in a perfect location in Agios Nikolaos, just a five-minute walk from the town center. The view is absolutely breathtaking. It was a real pleasure to enjoy breakfast, have a coffee, or sip a cocktail in the evening while overlooking the endless sea. The rooms are elegant, comfortable, and well appointed. However, housekeeping could be improved. In our opinion, this is the main area on which the management should focus. The food is outstanding. We travel every year and regularly stay in different hotels. The breakfast buffet and the dining experience truly exceeded our expectations. We also tried several restaurants in Agios Nikolaos, yet none matched the quality of the hotel's cuisine. A special congratulations to the pastry chef! The desserts are simply exceptional and are as good as those served in some of Paris's finest restaurants. The crème brûlée is an absolute must-try. The only other downside concerns the swimming pool: it was often difficult to find an available sun lounger. Despite these few remarks, we had a wonderful stay. We will gladly return and recommend this hotel without the slightest hesitation.

I had the most incredible facial massage with Maria, and it exceeded every expectation I had. From the moment I arrived, she was warm, kind, and genuinely welcoming, making me feel completely relaxed and cared for. Maria is an exceptional professional. Her technique, attention to detail, and intuition are unlike anything I’ve experienced before. It honestly felt as though her hands weren’t human… she knew EXACTLY what my face and muscles needed without me saying a word. Every movement was perfectly balanced, gentle yet effective, and incredibly soothing. The experience completely transported me. For the duration of the treatment, I felt like I had entered a different world where all stress and tension simply disappeared. I left feeling refreshed, lighter, and deeply relaxed, with my skin looking and feeling amazing. If you’re considering booking a treatment, don’t hesitate: Maria is truly outstanding. This wasn’t just a facial massage; it was one of the best wellness experiences I’ve ever had. Thank you, Maria, for such an unforgettable experience. I can’t wait to come back!

Spa experience- Maria is very polite and friendly. She explained the face massage/treatment and also ask to check next day how the cream reacts. It was a great experience

We had a wonderful week long stay at this hotel in June. Location is perfect for a short stroll into town and the views from the hotel are breath taking. All staff are exceptionally friendly and professional, we'd like to give a particular shout out for Georges on reception who welcomed us when we arrived late in the night and always greeted us every evening or morning with a huge smile! We stayed in a sea view room on the 4th floor with a small plunge pool. The room was of a very high standard, extremely comfortable bed, lovely bathroom, good quality products and plenty of storage space. Views just unsurpassable! Daily cleaning was immaculate. We used the hotel as base to explore the local area so didn't eat at the hotel except for breakfast and this was of a high standard. We ate early in the mornings so enjoyed a very quiet, peaceful time in the dining room whilst savouring the wonderful views from poolisde at an outdoor table. There was always a huge selection of hot and cold food to suit all tastes, we particularly enjoyed the local foods on offer. We ate later on our last day and it was much busier with most of the tables inside and outside taken. We did use the pools quite a few times after a busy day exploring. They are a good size for this type of hotel with plenty of comfortable sun loungers. We liked the cabanas for shade and to relax away from other guests. I really enjoyed a swim whilst looking out over the bay - quite an unforgettable experience! There was an issue with our room allocation on arrival and I complained - I had been very specific in my room selection as I didn't want the "private plunge pool" room due to the more enlosed balcony. I was informed that our allocated room was actually a free upgrade (it was slightly larger and the bed was also larger) but I really wanted the "individual plunge pool" room as the balcony was open for better views and sunshine. A room wasn't available so we spent the first night in the allocated room and we were moved by lunch time the next day - I was very grateful to the management for resolving this. We used the indoor pool once to escape the heat - I would recommend to the hotel to perhaps arrange child-free sessions throughout the day as it wasn't exactly a quiet relaxing experience due to several children having lots of fun in the pool! In saying this, it's a very tranquil area with nice beds and a good sauna and steam room. We thoroughly enjoyed our stay and would highly recommend this hotel to couples or groups of adults looking for a truly 5 star base in Agios Nicholaos.

We have just returned from this hotel and while the hotel is lovely and in a great location there are some problems. The hotel has 199 rooms and there’s 2 pools, the pool on the top floor has no umbrellas and not many loungers, the second pool on the 5th floor has only 6 umbrellas and another 12 become free at 11am when the breakfast finishes as they need them for shade.( why isn’t there a structure in place that can be opened or closed as needed for the outside like all other hotels have?) Every day there was either fights for the loungers, which aren’t nearly enough or the umbrellas. As soon as people were leaving the loungers to go for lunch other guests were stealing them so there were constant arguments when the guests returned.. This wasn’t the guests fault it’s the hotels, This is the Intercontinental a five star hotel and this shouldn’t be happening, The guests here are used to 5 star service and it was really a very uncomfortable situation. They can’t do much about the loungers as the space is very limited (The architect who designed the hotel should have put the restaurant on the ground floor where there is a huge lobby but we never saw anyone sitting there and freed up space where the pool is for more loungers.) but surely they can buy umbrellas, 20 umbrellas is nowhere near enough for all these rooms and although the hotel was busy it wasn’t full so I can imagine the caos when it is full. This is a real shame because the rooms are beautiful and the breakfast buffet is among the best we’ve had, We also had lunch a few times and the food was excellent. We spoke to a lot of people around the pool area and like us won’t be returning.