Kimpton Atlantico Algarve

Pretty awful staff / service all round. We stayed for 5 nights here. Prior to arrival we were asked whether we needed assistance with transport from the airport & also whether there was an occasion for our visit. I replied enquiring about transport options from the airport however got no response. I also noted my partner & I had just got engaged & had booked this trip to celebrate. Absolutely no acknowledgment of this at all. Staff all round were useless. Nobody from the pool bar clears any food, so the dirty plates sit around all day causing seagulls to hover & even jump onto peoples loungers. There were plates sitting round for hours & a seagull took a slice of pizza & dropped it in the pool. We flagged this to the pool bar staff who said they would send maintenance but nobody came. As a result, guests had to fish out soggy bits of pizza from the pool, ridiculous for a 5 star hotel. Similarly we had some issues with our room. It smelled like pee & we reported this with front of house who said they would send maintenance however again nobody from maintenance showed up. The cleaners left a dirty pillowcase (that wasn’t ours) in our bathroom area which was clearly being used for cleaning & it had brown stains all over it. This was left on top of some of my clothing which was absolutely disgusting. Honestly, the only good thing about this place is the poolside & the refurbished interior. Would suggest a re-haul of staff as everyone seems pretty incompetent & incapable of providing basic service never mind for a 5 star hotel.

When we arrived there on 5th May, Julia the reception manger greeted us with a warm welcome back and allocated the same room we’ve had previously over the years, her amazing team as I will mention Diogo, Ester, Hermenegildo, Luiza, Joao,Lucas, Esmercaldo, Diana, Ligia, Marcella. They all were helpful to us throughout our holiday there, we appreciated it, it makes a difference. The hospitality staff at the breakfast time, it was outstanding hospitality experience from Jacky, Manoj, Ruth, Dinu, Joao, nothing was too much bother for them. Excellent service from all the staff in hospitality. The housekeeping staff Rosey the supervisor excellent service done by her team Sandeep cleaned our suite, throughly with the other employees too. I think Rosey would be an excellent front desk employee too if she would have any opportunities to do so. My birthday was amazing at breakfast time, with a cake presented by the hospitality staff a memorable experience. Our room was decorated by the house keeping staff, with a note from the GM to wish me happy birthday a lovely jester.

Outstanding resort with very attentive staff , manicured lawns , spotless and spacious rooms with an incredible Gym and wellness facility. If you want to just stop and relax this resort has incredible breakfast with healthy options and wonderful pools to relax and enjoy your stay

Very nice experience at Sombra Restaurant , great food and service as well, waiter Rui know how to do it.

We stayed four nights in April. The welcome drink on arrival was a lovely gesture and staff all so friendly. Esther and H on reception offered a warm service that was appreciated. I enjoyed breakfast and enjoyed lovely fresh fruit and perfectly cooked omelettes, well done to the guys on the omelette station at it was very busy! The room was stunning as was the hotel throughout. Short walk to the beautiful sao Rafael beach. The only improvement I could suggest is that the menu is more varied at the pool bar. The cocktails unfortunately were not nice and we tried a few. The wine menu needs extended as it was very limited. Those things aside I would go back as the hotel itself is beautiful with excellent staff.