Four Seasons Hotel Alexandria

As the groom, I never expected to be writing a review like this, but what happened at Four Seasons San Stefano Alexandria on Saturday, July 26th, 2025 — the day before my wedding — was nothing short of shocking, distressing, and irresponsibly handled by the hotel. That afternoon, my fiancée and I were at the beachside restaurant with a group of seven people, including a baby. My fiancée and two others ordered a burger. Within 30 to 40 minutes, all three of them, including my bride-to-be, became violently ill. The situation was so serious that she had to be rushed to the emergency room that very night — just hours before our wedding day. Of the seven of us, only those who ate the burger got sick. That alone clearly points to a serious issue with the dish — whether due to contaminated ingredients, poor handling, or a hygiene lapse. At a hotel of this caliber, such a basic failure in food safety is completely unacceptable. Even more concerning is that, now more than a week later, my wife is still suffering from ongoing stomach issues, including painful stomach spasms. The stress and trauma of that night not only affected her health but also cast a shadow over what was supposed to be one of the most joyful moments in our lives. We sent an email to the hotel’s management immediately after the incident, expecting at the very least an apology or acknowledgment. To this day, we have received no response whatsoever. Not even a courtesy reply. For a brand like Four Seasons, this kind of silence and lack of accountability is truly disgraceful. It is incredibly irresponsible for any hotel, let alone one of the most expensive and reputed in Alexandria, to ignore a serious case of food poisoning that sent a guest to the hospital — especially when it happened the night before her wedding. I strongly urge Four Seasons to launch an immediate investigation into the ingredients and handling of the burger served that day, and to reevaluate their hygiene and safety standards. No guest should have to go through what we went through — and certainly not be ignored afterward. Based on this experience, I cannot recommend Four Seasons San Stefano Alexandria to anyone. What we experienced was not just bad service — it was a complete failure in responsibility, care, and basic human decency. — George Awadalla

Love it here! This is an incredible hotel with great views of the water. If you’re looking for a spot to stay I highly recommend this location.

Definitely still one the best in Egypt. Bedn to many 4 seasons hotels and i think this is the best one honestly. They are very trained very helpful staff. One of the best views ever i have seen from a hotel in egypt. The beach is so beautiful. And calm. Definitely recommended.

On this second day of Eid Al-Adha, I came to spend a day-use at the Four Seasons in Alexandria. I had a delicious Fattah Moza at the Arabesque restaurant near the pool. I would like to sincerely thank Chef Ahmed Anwar for the amazing dish — it was an absolute delight. I also want to express my gratitude to the servers Mohamed Hassan and Youssef Saber for their outstanding service. I highly recommend the Four Seasons and the Arabesque restaurant — a truly wonderful experience!

As an Egyptian regular at the Lobby Lounge café and Fresca café; I'm stopping completely visiting them due to the top management complete appalling attitude against the Egyptian Law, insisting on humiliating the Egyptian flag shown at the property publicly (see attached photo). The service level is also bad, and the taste of their food items is below standards at their exuberant price tags.