Four Seasons Hotel Alexandria

We had a wonderful stay and service was over the top. The staff always friendly, helpful and greeted you with a smile. We were glad to have had the opportunity to attend the Ramadan feast dinner. A truly memorable event. Bedrooms are large and well designed. Bathroom is large with bathtub. Beds are extremely comfortable. We had meals in Fresca, Lebanese restaurant and both were excellent.

It sounds like the company has significant shortcomings regarding guests' health and wellness, particularly with the spa area's location next to the shisha lounge, which compromises air quality and overall comfort. The integration of smoke into the reception and lockers undermines any wellness standards, negatively impacting the experience for guests seeking a tranquil and healthy environment.

Not enough good things I can say about this place! Every aspect of my stay was phenomenal—luxurious accommodations, top-tier service, and breathtaking views. I will definitely be back when the beaches open up. Everyone should treat themselves to a Four Seasons stay in Alexandria at least once in their lifetime. It’s an unforgettable experience on every level!

What a pleasant stay, despite very cold weather and rain, but that's the season. The breakfast buffet was one of the best I have ever had. Excellent choices and extremely friendly service. The nicest part of the breakfast restaurant was for smokers unfortunately but this is Egypt. Our room keys kept having to be replaced so that should be addressed. The room was light, well maintained and a pleasure to be in. We didn't use our balconies partly because it was so very cold and partly because the traffic noise was a Cairo cacophony! The double glazing on the balcony doors was super effective however. One day when my daughter was feeling unwell and was unable to join the tour which was scheduled for that day. The hotel concierge provided us with a complimentary hotel car to go to the Museum of Royal Jewellry - so very kind. One great surprise was that there was an entrance just off the lobby to an enormous shopping mall! It was like "open sesame" for my grandson. Such fun. The view out to the sea was splendid and the busy road beneath the hotel couldn't even be seen from our balcony. We were using the hotel for daily excursions arranged by our travel agent so I didn't have time to explore other facilities although the younger members of our family assured me that the indoor pool etc was wonderful.

The Four Seasons at San Stafano is elegance at its best!! The staff is what makes this hotel stand out. From the moment you pull up and are greeted by Bell Captain Mohammed Bahary-he is hospitable, professional, a great image representing Four Seasons. Ahmed provides great care and service assuring that your belongings are always intact and cared for. Security staff does just that, allows you to feel secure without even making any effort other than pleasant greetings routinely. The front desk staff are knowledgeable and professional. Shaimaa, concierge, absolutely felt like a sister that wanted to make sure we didn’t miss out on any of Alexandria’s best offerings. The hotel itself is exquisite; the color palette to the decor takes you to your most favorite imagined space. The bedroom suite is perfect down to the scent of the hand soap. Hayam took great care of our space paying attention to how we placed our toiletries, mimicking their placement daily, adding pampering touches, thoughtful. The laundry service is impeccable, efficient and accommodating. The night manager and female gym staff were equally accomodating-opening the gym for me at 6 am and doing everything to make sure the gym space was comfortable. A trip in January in Egypt becomes as much about the accommodations as the outdoor adventures, which leads us to what made this trip so amazing, the food and beverage staff. Four Seasons employs so many amazing people starting with Yara, Jana, Rowan, Juliana & A Khaled-they share a skillset that cannot be taught. They are professional, energetic, enthusiastic, kind and could not do more to make you want to stay at a meal all day!! Ahmed Abdel Tawab, food and beverage outlet manager was equally amazing; engaging and supportive to guests and staff alike. The breakfast cook Samaa is a gift; she is as lovely as she is amazing-the food was indescribable. Seafood Chef Adham prepared fish and seafood that you will not find anywhere else. Belal Nader, Director of Food and Beverage was very accomodating and personable. Nihat Yucel (hotel General Manager) & Tony Khoury (HotelManager)round out the team demonstrating equal investment into their care and passion for the services they provide along with their interest in their guests happiness. Thank you to all the staff at the Four Seasons at San Stafano! We will see you again in the future, IA. We strongly recommend making Four Seasons your selection for your Egyptian travel! With greatest fondness- Dr Moustafa & Charlene Shafey