Helnan Palestine Hotel

This was an exceptional experience, starting from booking with Ms Marian, who was begond helpful from the first call, despite that we already had issues from another reservation platform, she was extremely helpful and professional, making sure she gives us all the support that we needed. The room was spacious with an amazing view, the staff were beyond helpful and thoughtful, a special shoutout to Nadia from the housekeeping team, she made our stay extra special. Everyone made sure we had a truly memorable trip. Thank you all, till we meet again soon xx

Nestled within the breathtaking Montazah Gardens, the Helnan Royal Hotel offers an unparalleled experience of tranquility and scenic beauty in Alexandria. While the hotel itself carries a sense of history, its prime location, stunning sea views, and dedicated service make it a compelling choice for travelers seeking a memorable escape. One of the most striking features of the Helnan Royal Hotel is its exceptional location. Situated away from the city’s hustle and bustle, it provides a serene and secure environment. Guests consistently praise the magical walks around the expansive gardens and the proximity to the newly renovated royal palaces. The views from the rooms, particularly those overlooking the sea, are frequently described as spectacular and are a major highlight for many visitors. The rooms, while sometimes noted as showing signs of age, are generally found to be decent in size, clean, and comfortable, providing a relaxing space for guests. The hotel’s private beach area is another significant draw, offering a perfect spot to unwind and enjoy the coastal ambiance. Service at the Helnan Royal Hotel is often commended. Staff are described as friendly, welcoming, and making a genuine effort to meet guests’ needs. This attentive service contributes significantly to the overall positive experience. Dining at the hotel also receives positive mentions. Meals, often served buffet-style, are considered great, with a good variety of food. While some have noted that service in the dining areas can occasionally be slow, the quality of the food itself is generally well-regarded. In summary, the Helnan Royal Hotel, also known as Helnan Palestine Hotel, stands out for its amazing location within the Montazah Gardens, offering stunning views and a peaceful retreat. While the building has a vintage charm, the comfortable rooms, good food, and especially the friendly and attentive service create a welcoming and enjoyable atmosphere. It’s a place where the beauty of the surroundings and the warmth of the hospitality combine to offer a truly special stay.

A gem in the middle of Montazah! It’s a must hotel to stay at if you visit Alexandria, no need to go out of the hotel it’s just a relaxing and serene place. you can enjoy using their private beach and dinning at their restaurants or enjoy the amazing view from the balcony of the room, every room of the hotel has a view. The hotel itself is very well maintained and very clean. I have to mention Essam from housekeeping for his great hospitality to make sure our rooms are stocked with toiletries and amenities , I can tell why housekeeping standards are high and it’s because of him, he is pleasant and attend to your needs right away. The staff at the restaurant are very nice and welcoming. Also Mohamed or Ahmed Gamal at the front desk was very nice to deal with. Every one at the hotel was pleasant and kudos to the management staff for managing such well maintained and clean hotel and providing excellent training to the staff.

I booked a non smoking room and has smell of smoke when I asked to change the room fady at front desk said it is full couldn't sleep from the smell of smoking the breakfast was a kios , not clean I wouldn't recommend for any one Although they send me a cake at 12 pm at night when they know that it was my birthday

I CAN CALL IT WORST EXPIERIENCE EVER!!!!! It was on of my fav. Hotels , but today i experienced a weird situation one of the staff opened my room 3 am in the morning and was about to enter then he rcognized i'm wake up and there is a chair behind the door .. the chair fell on the ground and he closed the door ...... i called police and they said it was one if the night shift managers checking the vacant rooms and by mistake he thought my room is a vacant one !!!!!!!!!!! I can call worst experuence i ever .. i didn't sleep till the morning .. i disn't feel its a safe place ... Then in the morning i packed my bags and left the hotel Till me i can't imagine that a stranger was about to ente4 my room 3 am .... I CAN CALL IT WORST EXPIERNCE EVER